Unfortunately, I purchased a the LINNMON / ADILS desk for university study. Whilst the desk was relatively easy to assemble, I am very unhappy with this product. The slightest movements make the desk shake and is quite distracting. I have tried many times adjusting the height of the legs to fix this issue but it continuous. I would not recommend this product.

Went into the Richmond IKEA and asked a worker for help, worker straight out said no and go online. I understand the social distancing at the moment, but she could have answered some questions from 5 metres away especially since I saw other workers helping customers from a distance. I didn’t see the issue or threat to her health by asking her to help me answer some questions from a distance. Poor customer service.Shame since I couldn’t purchase what I needed as I needed help

Purchased a METOD laundry and Saljan benchtop.
After multiple failures by IKEA to deliver the correct items, discovered defective benchtop with laminate bubbling and warping. IKEA customer service immediately dismissed the case stating warping is a result of cutting, the benchtops are designed to cut and fit and install, warping should not occur. My 15 year old existing benchtop looks better than the brand new IKEA benchtop.

Visited store with intention to purchase kitchen as needed in a hurry. Corona virus precautions in place so i had phoned day earlier to check staff availability. However I was berated by 2 staff for not making appointment then told not to bother as staff contact face to face was about to be cancelled. Told to plan my kitchen myself at home. I fully support precautions but I did not appreciate the way I was treated, the condescending manner or the sarcastic comments. I left and purchased elsewhere. Don't usually shop ikea and have zero plans to return.

The Ikea Store located in brissy is an efficient and effective way of buying an extensive variety of quality products that will last the years, plus the food there is divine!!!

Beware of their poor customer service and delivery info. We ordered our items online, and the delivery date was stated to be within a week from our order. BUT when we got the confirmation email, the delivery date was stated as 1 month later! We called customer service and [name removed] was very apathetic about our situation and wasn't helpful at all. She even made a sarcastic comment during our conversation and made the whole experience very upsetting and unpleasant for us. We are extremely disappointed with IKEA and their customer service. We canceled our order, and we will never shop at IKEA online again.

Have to drive to there. The quality are mostly fine. I prefer easier assemble steps. Delivery fee is too high. I wish IKEA can have more real plant decoration collection

I recently purchased 2 x Ektorp 2 seaters in white. I'm extremely happy, they are beautiful quality (thick fabric & not cheap & nasty!) & they even better than I thought they'd look. I thought they'd maybe not fit well given they have covers (too loose or tight in different places) but they're perfect, they obviously ensure their fit. Easy enough to put together & follow the instructions & Im not good at all at esembling things.

Ikea's Assembler no showed twice and was at another install the morning he was supposed to be installing my wardrobe. Called and tried to return the product and was told I will be charged for the delivery and pickup.

Trekking through 400 kilometres of cramped, store pathway isn't my idea of a good shopping experience. I felt like I was lost in a maze, with little chance of survival. I thought I was never going to reach the end. If you do visit, take food, water and a swag; and three weeks annual leave.

Whatever I look for is always in IKEA. Good quality, good design and good price. Good environment to enjoy. Good customer service too. In addition, good food. Everything is good there.

Crappy products. Extremely poor quality. You will fool yourself into believing that you're saving money, while in reality, you are throwing your money away buying their poor-quality products! But people are cheap.

Purchased 2 display cabinets, IKEA’s own instructions were faulty. As a result the shelves collapsed, breaking family heirlooms. IKEA offered me paltry compensation that came with a heavy handed lawyer and gag order.

On Monday 6th Jan I went to Ikea and made a few purchases. I noticed a wall unit I liked at a good price. The sign said clearance. I went back the next day the price had gone up by $70 and the sign now said last chance. I asked if I could buy it for the clearance price as I thought it was discontinued clearance but I was told no. The item is discontinued as I thought.

It was very easy to locate staff members for questions, and navigating through the store layout was very easy! Dressing up your house with all IKEA is a great idea since the whole room setup is well coordinated! All rooms in our newly built house will surely be IKEA from top to bottom.

We are heading back for the third time in less than 5 yrs to get replacement door and drawer fronts. We were only able to get in touch with IKEA after sales service after we escalated our issue to the SA Consumer Bureau.