Due to government travel restrictions we were unable to travel at the end of April. I contacted Insureandgo and asked if I could transfer my policy to a new date in April 2021 as I assume travel restrictions would be eased. Not possible was the reply. So one unused policy, what a rip off. I had another policy with Covermore for a trip in March 2020 and they advised me I could “slide” my dates forward to a time when I felt I could travel. Now that is CUSTOMER Service.

Had trip planned for Morocco Portugal and Cruise which was cancelled due to coronavirus but was refused by Insure and Co to pushback policy dates. Apparently Insure and co changed their policy re pushback of dates in Mid March which enabled them to steal thousands of dollars from policy holders Totally unfair due to no fault of ours and Insure and Co took advantage of this to disallow pushbacks which they had previously allowed. Interesting Insure and Co were top recommendation by Choice magazine but now Choice do NOT recommend them. I have emailed complaint to Insure and Go (complaint no. 342715) to no avail to date. I am not hopeful of a positive response. Will definitely not insure with them again - so BAD!!!!

not insured for hotels,flights for cutting holiday short with direction of prime minister to say get back home been a customer for 15 years never made a claim will not be insuring with this company again

I had taken out insurance on the 25th January 2020, for a 3 day cruise up the Queensland coast and due to the Corona Virus and government travel restrictions it has been cancelled. I approached the company for a refund due to the cancellation not occurring until March, by P&O, and have been told that I only had 14 days to cancel from the date of purchase. Therefore they are keeping my money and not even offering a credit! I advised Insureandgo that I had fully intended going on the cruise and therefore could not cancel the policy until P&O cancelled the cruise. They do not care and have told me they will not refund my premium. Do not take out insurance with this company! They are thieves!!!

Bought Gold domestic cover for elderly parents and tried to get refund as the Australian government advised people over 70 not to travel due to the corona virus pandemic. My parents had not travelled and i even called their call centre within the 14 days cancellation period to get through and cancel but they rejected any refund or credit. It's amazing how the airlines, hotels and rental car providers can give a refund but these guys don't... AVOID! Will be taking the matter to fair trading to resolve.

We insured a recent overseas trip with Insure and Go. We have had to cancel a cruise, a hotel and airfare. Insure and Go advised us that they will pay only 10% of the cancellation fees before they then also charge you the excess. So that means that by making a claim we are out of pocket hundreds of dollars even with their cover. This is classic insurance industry practice of pretending your covered and then sticking it to you when you make a claim. Do not take travel insurance with Insure and Go. We had similar issues with Covermore when cancelling an earlier trip. Travel insurers are unscrupulous in how they treat customers when you actually have to make a claim.

Had planned a cruise through the Antarctic peninsula with my elderly parents and mother in law. Flights from Australia to Argentina and then a 11 day cruise. After more than 18 months planning, just 6 weeks prior to the trip my parents had to cancel due to back surgery for my dad. Due to the late cancellation of their travel, we got none of the fares refunded for my parents.

While the process for the claim took some time in terms of gathering the correct information, once all the documentation had been received by Insure and Go, they turned the claim around very quickly and paid our claim in full. It definitely pays to have the right insurance.

Had taken out a gold policy on 18th Nov 2022 for our trip to NZ in March. However could not travel due to the restrictions. When I emailed and requested for the policy to be cancelled and the cost of the policy to be refunded received the convenient reply that I am outside the 14 day cooling off period. How convenient!! I have been using this company for all my overseas trips but will never use them in the future. It is only fair that they returned either a credit voucher or refund as other travel companies/booking sites did as we have not cancelled our policy willy nilly!! they are just profiteering from people's difficulties.

We thought we were fully covered by getting the Gold Cruise Cover and our cruise was cancelled by Royal Caribbean and we lost flights and accommodation as well because of the coronavirus epidermic and I thought we would be fully covered because we had the gold travel insurance only to find that they would not pay anything, So we got absolutely nothing for our gold cruise insurance they went out of their way to find anyway not to pay!
So save yourself some money and stay away from this company!!!! They even told me not to claim because they wouldn’t pay it
Totally wasted my money on this corrupt money hungry company

Because of the Corona Virus and cannot travel I rang Insure to Go to postpone my policy and just hold a credit until next year, but told no credit given. They would cancel the policy. I think this is unfair and disgusting that they just keep your money. Everybody else has given credits to be used in the future.

I have used this company many times but recently had my cruise cancelled due to Covid 19. I was advised no refund or at the very least a credit to use in the future as the 14 day cooling off period had expired. This company should be ashamed of themselves. I will never use them again and will warn everyone I know not to use them as well.

Insure and go have made it quite clear that no credits will be given or dates changed to accommodate future travel during the coming months, and customers will have to wear the cost if they are forced to cancel. This hard line approach flies in the face of many travel organisations which are looking for fair solutions to the current problems.

My policy was easy to set up and we have used your company every time we have travelled. Our cruise was cancelled by Princess Cruises but your company has flatly refused to return our $395.00 to us.
I can't see how this is fair and equitable. We have rebooked the same cruise for May 2021 but we can't even move the insurance to that date. Not fair !!!

I purchased medical travel insurance in December 2022 for a 6 week trip to the USA on the 13th July 2020. The trip was cancelled and credit/refund given by Qantas, hotels also gave credit. Insureand Go rudely stated bad luck no cancellation clause on your policy and it is outside the 14 day cooling off period. Heartless response to a person who has paid $1200 for a trip that is not going ahead and so they are unable to cover me for something that is non existent. All I wanted was for the company to act like other Australians in this difficult time and give me a credit to use when I can travel again. I have used this company for over 10 years and will never use them again.

Flight cancelled due to the virus. No refund as it was outside the 14 days cool-off period. They would NOT give a refund. How is this possible? This is charging a fee for no service. I will not be using them again.