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Single Trip, Cruise, BackpackerRob CPerth, WA
- International Travel Insurance - Silver (Single Trip)
- Verified customer
Easy to sort out with clear instruction. Comprehensive.
Excellent value and easy to set up.
We havent been on the holiday yet so are unsure of how easy a claim will be to make should the situation arise.
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SteveGreater Melbourne (Metropolitan), VIC
with pre existing medical issue insurance was still affordable
Was good value given my medical history and so i had comfort of being covered while on holidays . No claim required however i really needed doctor and hospital cover during my time away form Aust
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- International Travel Insurance - Silver (Single Trip)
- Verified customer
Good insurance at a good price
I declared two pre-existing conditions and the premium did not go up one cent. Meanwhile I've had no end of trouble getting insurance from another provider for income protection. Definitely recommend.
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SammymgDarwin, NT
Great Value coverage
InsureandGo is very easy to apply for and very reasonably priced. I always get some kind of a discount :)
I am glad I have never had to use it, but it certainly provides comfort!
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Clear, easy to use
I have not been on the trip yet, but so far Insureandgo has been excellent. The website inquiry was clear, easy to follow and straightforward, despite our many health issues
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Keith Joseph DAVISPerth, WA
- 2 reviews
Great insurance - easy to get
Policy good value for pre-existing medical conditions.
Made 1 claim - had 5 policies. Easy to claim - very helpful.
Have used for past 5 years for our overseas trips
Easy set up on line.
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Ginger meggsNortheast, VIC
Great travel insurance
First time customer of insure and go. Excellent cover for 95 year old Mother and self. Good price for full medical cover. Have not travelled as yet but hopefully no claims .
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peterSydney Surrounds, NSW
excellent service
after several Insureandgo policies I finally had to make a claim. which was caused by sad and distressing circumstances. with trepidation I made claim and the service, help and care I received was outstanding, they did everything and settled very quickly. I live in a retirement village and our group all use Insureandgo.
1 comment
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ChrisSydney Surrounds, NSW
- 2 reviews
Good Rates,
I had a bit of trouble when I was appling online, However this was rectified very quickly after one phone call,
I have used this company on quite a few occasions and have never had to make a claim yet !!
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Good coverage for pre- existing medicsl conditiond
Policy and medical screening were easy to use online. The policy offered for pre- existing conditions was affordable and gives peace of mind for overseas travel. Have used in past and will use again.
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KerryHunter Region, NSW
- 3 reviews
Easy and competitive.
This is the first time I have used Insure & GO, thanks to Seniors email and discount.
Was very happy with price after stating pre-existing conditions.
Similar coverage but far better price than others.
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DeanMetropolitan Adelaide, SA
Forget about trying to claim for lost items when traveling
Ive used this company 4 times and made one claim. Took 14 days for a decline letter. I lost $300 pair of Bose headphones at Changi airport. Because I was about to board the plane when I realized they were lost I could not lodge a lost item with the airport and get an official lost item report they refused my claim. Medical insurance is the only insurance worth buying when traveling.
1 comment
Anna J.InsureandGo Australia
Hi Dean, I'm sorry to hear your lost your headphones, and I apologise for your claim not having the outcome you had expected. I can confirm that we do require proof of the event in order to fairly ass... Read more
ess your claim. I would recommend that you contact [email protected] via email with your claim number, so that our dispute resolution team, who are independent of claims, can re-evaluate your claim. I hope this helps. Thanks, AnnaSimilar opinion? Write a review on ieatwords.com.au!
Kate JSydney, NSW
- 2 reviews
Good cover but make sure you know about the excess!
I chose this because of the Choice review. I haven't been on my holiday yet so I can't comment on Claims and hope I don't have to make one. Setting up the policy was easy, especially for pre-existing conditions. However, I forgot to check on excess payments untill I had already purchased the cover. It wasn't obvious when filling out the form. It's a $100 excess for each claim which is why the cover is such a good price. That's ok, but it should be much more obvious, much easier to find out about and clearer from the beginning.
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PetroSydney, NSW
- 2 reviews
30days too short time to put in claim
When I tried to lodge a claim I noticed it had to be done within 30days of return and as I was unwell and did not manage to do so within this short period I now cannot claim as it is too late. Wish this was made more obvious to me
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Peter KTaree, NSW 2430
- 16 reviews
- 1 like
We did have a medical claim - perfect handling of claim
Most people here write: Insurance was good, because it was cheap and they are happy that they did not require the insurance. That's not a usable feedback...
Yes, I confirm that the insurance is good value (my wife had SILVER), but more interesting is:
My wife suddenly did have severe pain at a certain part in her body. This needed to be investigated, while she was overseas (in this case in Europe, Slovakia).
She went to see a doctor there and had the required tests done.
It was very easy to communicate with the insureandgo insurance.
If anythi...Read more
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SteveMetropolitan Adelaide, SA
- International Travel Insurance - Silver (Single Trip)
- Verified customer
Great service and true to their word!
Best product and service.
Travelled to Bali - wife gets bitten by a Monkey. The local Bill for post bite, Rabies and antiviral etc came to AUD 10000 Yes $10K and these guys approved the treatment and took away any worries about contracting this Awfull disease. Thankyou.
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PatMelbourne
- 2 reviews
Excellent value for money
Very easy to set up and excellent value in terms of coverage. Have used Insure and Go for my last few trips and have recommended it to friends. Highly recommended.
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ElizabethSouthwest, VIC
- 2 reviews
Couldn't fault InsureandGo
From start to finish we only encountered helpful, friendly staff. We had to make a claim and had only polite, efficient staff during a dreadful time for us. The claim was resolved in full in 5-6 weeks. This is the second time we have used InsureandGo and have already recommended them to friends.
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Wilma StevensonGreater Melbourne (Outer), VIC
competitive rates with good coverage
Premiums were very competitive with good coverage. This is the second time that I have used this company. I have not had to claim and hopefully that trend will continue!!
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- International Travel Insurance - Silver (Single Trip)
- Verified customer
Excellant offer
It was very easy to set up. Good value for money. Haven't made a claim yet.
I am happy to use every time we travel. I will definitely recommend to all my friends for their future travel needs.
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Questions & Answers
Keith G.asked
My policy was purchased 19/2/20. My query is did Insureandgo know when i purchased this worthless policy that due to the pandemic they would not be liable for any claims. In other words they took my money for jam. As far as I am aware the pandemic was declared 31/1/20. I feel that should have been informed at purchase. My cruise dates were from 22/5/20 to 5/6/20. Keith
8 answers
Hi Keith, It's more of, if you did travel and caught the virus that you are not covered. But our dispute is that it doesn't matter when you purchased the policy you haven't traveled yet, We all should be getting a refund. I have read that other travel insurance companies are refunding. As it is not our fault that all travel has been shut down. InsureandGo stand to make thousands of dollars if they do not give everyone back there money. I have put in a formal complaint to the ombudsman now, not just for me but for everyone. I hope you and others can do the same, the more complaints the better chance on getting a refund.
Hi Tony. Thanks for that. We all need to complain to the ombudsman. I have. Pauline
If it's good enough for companies like Woolworths Insurance to refund the policies then it should be the same for all major companies. I'm seeking clarification from them on my 2 policies purchased for travel this year then I will too go the the ombudsman. In a spirit of goodwill from them I'd even be happy with credit for my future travel.
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peter
thanks insureandgo