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Reviews

4.8

215 reviews
5
(194)
4
(10)
3
(3)
2
(1)
1
(7)
  • Product Quality
    4.9 (116)
  • Return Claim MadeYes (1) · No (136)
  • Warranty Claim MadeYes (16) · No (121)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Customer Service
    4.9 (128)
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Reviewer Photos & Videos

Excellent Service and Professionalism

published

My husband and I had an exceptional experience at the Annandale showroom. Carol listened carefully to our request and with her professionalism and knowledge led us to purchasing our first ever piece of King Living furniture! Carol made the daunting process of purchasing a lounge so much easier by providing us with ample time to become familiar with the lounge and all of it’s functions. Carol was down to earth and a pleasure to deal with. We will definitely be back soon!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKing Furniture Annandale
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1 comment
King Living
Elizabeth R.King Living
Claire B.

Claire B.Tasmania

A great purchase experience

published

We had a great experience at King Living. Carol provided excellent service. We were offered a coffee on arrival and given ample time to consider our decision and look at alternatives. We never felt under pressure to make a decision or commit to the sale. We were provided many options for fabrics and great advice.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
Val K

Val KIllawarra, NSW

Delta lounge

published

The store was relaxed and the displays were well laid out. Carol Luciani was excellent - knowledgeable, informative and professional. Carol made it an easy and happy shopping experience and we will be back for more in the future. Val K

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
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Merryn S

Merryn SSydney

  • 3 reviews

Easy process

published

I was happy to be served by Carol. She listened to what I wanted, was very knowledgeable about the range and helped guide me with what to choose.
I found the whole process of choice and purchase quite pleasant.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
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2 comments
King Living
Elizabeth R.King Living
Merryn S
Merryn S

My pleasure Elizabeth

Marisa T

Marisa TSydney, NSW

My dream lounge...the JASPER II !!

published

It was my second visit to the Annandale store to view the store on sale.
I immediately took advantage to buy my dream lounge of 10 years...the Jasper! My partner and I looked around the store, soaking up the beautifully Australian made design and quality. I was approached by a sales representative Carol who was extremely relaxed, friendly and informatitive, bringing me all fabric options then explaining the purchasing process and making it a wonderful shopping experience.
Thanks Carol! I cannot wait to have my new lounge delivered!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale NSW
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2 comments
King Living
Elizabeth R.King Living
Marisa T
Marisa T

Thanks so much Elizabeth! As you can imagine I am beyond excited!

King was great...Carol was better!

published

Visited the store on a Friday afternoon, and was very promptly attended to by Carol. Within 60 minutes we purchased a whole Jasper II setting after Carol helped us decide on configuration and suitability for our home...Thanks Carol! As a business owner, the company might be great, but you need even grater people. Markus & Marika.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
HKI

HKISydney, NSW

Great customer service, return customer

published

The store is easy to park at and navigate, and every time I visit I receive very attentive service. Carol in particular takes the time to thoroughly understand what we want, make suggestions and tailor our buy to suit our needs. We've made multiple purchases at the store over several years and cannot fault the service or quality of the products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
Salena Nguyen

Salena NguyenSydney, NSW

Great customer service

published

We came to the store on a Sunday evening about 15mins before closing time. We knew what we wanted and just wanted to see it in person and select a fabric. Carol helped us make the decision and was very informative. Explaining everything there was to caring for the sofa, which fabric was in season or trending along with how to maintain when there is a stain. She made the purchasing decision easy and she was efficient while working quickly given that the store was closing, she didn't sacrifice the time for effort in ensuring we were comfortable with our big purchase and know everything there is. Thank you Carol.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Friendly, helpful and genuine care.

published

Carol clearly knows her product. Didn't try to steer us to anything we were not interested in and gave us plenty of time to think along the way. Her advice was invaluable especially when it came time to pick fabrics for our lounge. Haven't received our lounge just yet but we're in no doubt that she helped us make the right decisions. Many thanks Carol!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
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Rae B

Rae BSydney, NSW

Great customer service, Great product

published

Initial visit a week ago was disappointing, but went in yesterday and was served by Soo King. She was incredible, attentive without being oppressive, patient, researched and gave me all my options. The product is high quality and so comfortable. Couldn't have had a better experience with her. I'm really excited now to receive my new lounges.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAnnandale NSW
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1 comment
King Living
Elizabeth R.King Living

Excellent service

published

Maria was an absolute star! Her patience and excellent advice made buying a couch for a tricky space so easy. Knowledge, warm service like this makes all the difference when it comes to an important purchase. Thanks again!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
Cynthia

Cynthia

  • 2 reviews

Helpful service

published

Soo helped me pick a sofa and fabric to suit my family. She was very helpful in recommending what would be more comfortable and durable. I’m confident we will love our sofa once it arrives!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Great couch!

published

We are very happy with the couch! Sam and Karl did a great job on delivery and took all the cardboard etc with them! Room is now looking great! Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living

5 star service

published

Thanks to Carol Luciani of Annandale store, we are so happy for each furniture that Carol chosen for us, they were perfect match with our new house.

Delivery team Sam and Karl provided very professional service. Sam is very experienced in assemblying King's furniture.

Customer Service
Product Quality
Product Appearance As advertised
1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Carla

CarlaSydney, NSW

Helpful instore assistants

published

Thank you to the Annandale store, namely store Sales Consultant Irene Lujan, for all your assistance & patience in helping me choose my recent purchases. I look forward to receiving my new furniture.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale, NSW
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1 comment
King Living
Elizabeth R.King Living
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This delivery and assembly was exceptional

published

Sam & Karl delivered and assembled our new Serenade Soft Bed package. Their service and professionalism were a credit to the King Living experience. They were punctual, friendly and very helpful. We love the new bed and would recommend King Living.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
Annette H

Annette HSydney, NSW

King customer for around 25 years

published

Great service from staff that care, coupled with a company that stands by their product. This is my 7th King purchase, and I can honestly say I will never go elsewhere.

Customer Service
Product Quality
Store LocationAnnandale
1 comment
King Living
Elizabeth R.King Living
Anne and Trevor

Anne and TrevorSydney, NSW

Amazing service, customer first approach...

published

We are really happy we went to King Living for our new furniture but even happier that we met Soo who was so helpful. It is obvious that she loves her job and is excellent in terms of her product knowledge and willingness to help. Thanks Soo, we hope to make further purchases from King Living in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
King Living
Elizabeth R.King Living
Suwa

SuwaSydney

  • 2 reviews

Perfect Sofa & Great Service

published

I got a Delta 3 modular sofa from Kingliving, and its perfect. Indi who was the staff who helped me at the store, was so helpful and friendly. She was a former interior designer, so she picked the colour and material for me - and it looks so good! And Dean & Ahmed who were the delivery guys, fixed it all up and took out the garbage too. Best experience I've had. Thank you guys!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnandale
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1 comment
King Living
Elizabeth R.King Living
Mayumi

MayumiSydney, NSW

Great service

published

Irene, Sam and Karl were all helpful. Very professional delivery service by Sam and Karl !
Made sure If was happy with how they set up. Also took the all boxes away. Very professional!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
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