Reviewer Photos & Videos
Happy!Sydney
The best experience!!
We recently purchased our Concerto sofa from King, and I am so glad we did!!!. The sofa is so comfortable! My husband falls asleep on it almost every night and our children love to curl up and watch their favourite movies. The sofa comfortably fits all 4 family members and the quality is better than any other furniture in the market. I am so happy we decided to go with the Concerto. It is a high quality, well designed sofa all packaged up with the best customer experience I have ever received! The showroom staff were so kind and friendly and the delivery drivers took the upmost care. They even removed their shoes! So polite and efficient. We are now looking to purchase a dining table and I can’t wait!
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Good customer service
Your staff member George Melhem was extremely helpful in delivering my order. He installed all of the furniture extremely well.
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Harry B.King Living
Hi Catherine, thank you for sharing your experience with us. We are glad to hear that George was professional and efficient with delivery! We hope you enjoy your new King Living purchase.
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mummyjul
- 2 reviews
above and beyond
Zeinab is so helpful and provided the information I needed in a very pleasant, timely manner. Nothing seems to be a bother to her.
1 comment
King F.King Living
Thank you for sharing your experience. We are glad to read that you received great service from Zeinab and will pass on your lovely feedback to her and the Castle Hill team. We hope you enjoy your King Living furniture.
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GailSydney, NSW
- 5 reviews
Luxurious
Made my purchase in store at Castle Hill. The purchase process was pretty easy once I had made my decision.
1 comment
I am extremely happy with the quality of the leather & workmanship. Great Storage under both bases. Very happy. I must also add, that while there was a problem originally with my order, to make i... Read more
t up, the manager of the Castle Hill store,Troy, organised a loan sofa for me to use until mine was made, plus they waived the delivery fee. I was very impressed & grateful for this at a difficult time for me.Similar opinion? Write a review on ieatwords.com.au!
Best Sales Experience
This has been the best sales experience I have had.
Daiki Takahashi was our sales person. He was helpful, patient and provided honest advice. He sought additional assistance from an interior designer when required, to assist us in matching fabrics. When we returned later he went out of his way, with the interior designer to help us match some dining chairs, even though they were from a different store.
I am going to recommend King at Castle Hill to my family and friends and I will certainly be returning to purchase other products.
1 comment
King F.King Living
Hi Madeleine, thank you for sharing your experience. We are glad to read that you received excellent service from Daiki. We will pass on your lovely feedback to Daiki and the Castle Hill team. We hope you enjoy your King furniture for many years.
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YoyoyoSydney
Just what I wanted
I visited 3 King living stores before finally purchasing from Castle Hill . Soozy Lee, our sales consultant was extremely helpful and had fabulous colour and interior design skills . We have an unusual room to furnish so we were unsure what to buy . Soozy drew a plan of our room with furniture installed so we were able to envision the look . I highly reccommend King Living Castle Hill, especially Soozy Lee .
1 comment
Harry B.King Living
Hi, thank you for sharing your experience with us. We are so pleased that Soozy was extremely helpful and provided you with great service.
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Five star customer service!!
Our experience with King Furniture has been first class from our in store purchase right through to our delivery! It's nice to deal with a company that actually deliver ahead of schedule.
Special thanks to George Melhem's attention to detail on delivery where nothing was a problem.
1 comment
Harry B.King Living
Hi Tracy, thank you for sharing your experience with us. We are pleased to hear you received such great service from showroom to delivery. We hope you enjoy your new King!
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Ordering Livingroom furniture
Visited Castle Hill store undecided what to get for our new flat. Walked out with most of the living room furniture ordered.
Soozy was very helpful and attentive making our decision making easy.
Very pleasant experience.
1 comment
Harry B.King Living
Hi Sanjay, thank you for sharing your experience with us. We are glad to read that you received great service from our Castle Hill team. We hope you enjoy your new King!
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I didn't have to do a thing!
Bought a great King lounge and was walked through styles and colours in store. Was great and communication was superb. Delivery was easy and two strong men came and put it all together and took away the rubbish .... THANK YOU
1 comment
Harry B.King Living
Hi Jacinta, we are pleased to see that you received great service. Enjoy your new King Living lounge!
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Bronwyn PBateau Bay
Great in- home service
We had an issue with our new Cloud lounge and had Mitch, a service rep come out to help. Amazing service!!! He certainly went above and beyond what was necessary to make sure everything was perfect and we knew how to benefit the most from our lounge. What a great guy to have as the face of King in customers homes.
1 comment
Harry B.King Living
Hi Bronwyn, thank you for sharing your experience. We are glad to hear that Mitch provided you with wonderful service!
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Service man was extremely helpful very impressed
Mitch came out to fix our lounge today, he was extremely helpful, he fixed the problem with the lounge and also went that extra mile, and updated the motors and wiring to bring us up to date with current version.
He was so easy to deal with and a very pleasant man, thank you for all your help.
1 comment
Harry B.King Living
Hi David, we are pleased to know that Mitch was so helpful. We will be sure to pass on your kind words!
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Great lounges and great service
We have visited the King showroom several times over the past couple of years and at all times staff have been helpful, friendly and patient - even when we had our two young children with us! We have purchased a number of items this year including the Jasper, King Cloud III and the Edge Eric Sideboard. We received the Jasper earlier this year and have just received the King Cloud III. We absolutely love the lounges - they both look great and are very comfortable! We are still waiting on the Edge Eric Sideboard which is due to be delivered i...Read more
n mid October, three months after we paid the deposit (initially we were told it would be delivered in six weeks). The delay to the delivery time was disappointing but dealt with professionally by Alison. The two deliveries have gone smoothly and the installers were on-time, efficient and friendly. George Melham delivered our second lounge (the King Cloud III) and took the time to help us with a question we had about the Jasper. Overall we are extremely satisfied with both the product and service provided by King.1 comment
Harry B.King Living
Hi Amy, thank you for sharing your experience. We are sorry for any inconvenience that was caused, however are pleased to hear that you received great service at the Castle Hill showroom and during in... Read more
stallation time. We hope that you enjoy your new King Cloud III.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Castle Hill
- Verified customer
Excellent Customer Service
We purchased our King Cloud III in-store in May 2017 and found the staff extremely helpful. It was necessary for us to reschedule our delivery date a few times and the staff accommodated us as best they could.
Additionally, we would like to compliment your delivery agent, Jimmy Melhem, who completed the sales transaction by providing an excellent customer experience.
If you continue to employ people like Jimmy you will no doubt secure repeat business opportunities. He was friendly, bubbly and nothing was too much trouble.
The assembly of our lounge had to occur after the delivery and Brendan was amazing in helping us to organise for this to happen in the shortest possible time.
1 comment
Harry B.King Living
Hi Kieran and Sue, thank you for sharing your experience with us. We will pass on to Jimmy and Brendan your wonderful feedback! We hope you enjoy your King Living purchase.
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Stylish furniture and friendly service!
Extremely happy with the lounge and even though there was a minor issue on delivery while setting up the lounge, George Melhem made sure to advise their service team so that they can rectify it as soon as possible. Would recommend King Living to anyone wanting quality furniture and friendly service.
1 comment
Harry B.King Living
Hi Kim, thank you for sharing your experience. We are pleased to hear that you received excellent service from our delivery and customer service teams. Enjoy your new King Living lounge!
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George Tanevski
- 2 reviews
- NSW, Castle Hill
- Verified customer
The entire experience was fabulous and the installation was a stand-out
We purchased the Reo 2.5, Reo 3 and King Dream Sofa with a number of options installed.
We received all of the couches 1 week ahead of schedule and were regularly updated on manufacturers progress and delivery time.
The installation done by George R and Kane was the best we have experienced in 40 years. Very knowledgeable, courteous and friendly men. Their professionalism and handy cleaning tips with the hairspray and soapy water will be remembered.
THANK YOU.
1 comment
King F.King Living
Hi George, thank you for sharing your experience. We are glad to read that you found George and Kane to be friendly and professional, we will pass on your feedback to them. We hope you enjoy your Rea and King Dream sofas.
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Jasper Purchase - so in love!!
My husband and I purchased our Jasper lounge back in January/February 2017 at Castle Hill showroom. We were in the midst of renovating and asked what the longest delivery period could be (as the Jasper was on sale so we wanted to secure a great price early on). Our maximum to qualify for free delivery and assembly was approximately 6 months - we took delivery of this last week (July 2017) and we are so in love!
George Melhem assembled the lounge for us and was such a genuinely nice person and had a lot of advice based on his own experiences....Read more
He was extremely cautious with our newly renovated house and even applied the felt pads to the feet of the lounge for me without me having to ask - he offered! (I had bought them to attach later so as not not ruin my new floor boards). In store and over the phone we had dealt with Brendan Jacquet and Alison Groves - they were so honest and thorough - and answered all of our questions in a clear cut manner. We even added and altered the standard configuration to meet our needs and it worked out perfectly! Even in our follow up phone calls - nothing was too difficult and I always got a call back if it was something that needed research. We cannot thank you all enough! We hope to have many happy years with our new lounge and will definitely return in future!1 comment
King F.King Living
Hi Forresters, thank you for sharing your experience. We are glad to read that you received great service from George, Brendan and Alison. Thank you for being a loyal King customer, we hope you enjoy your King Living furniture for many years.
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Di n BobSydney
Serviceman : Mitch
We have a King Cloud 2 and had a few issues with one chair since purchase. Mitch was extremely helpful and knowledgeable. He rectified the problem and checked all other chairs. He updated the systems and now they are working perfectly. Also took time to give us a refresh on how to operate the chairs correctly.
A great asset to your company
1 comment
King F.King Living
Hi Di and Bob, thank you for sharing your experience. We are glad to read that you received great service from Mitch and will pass on your lovely feedback. We hope you enjoy your King Cloud II for many more years.
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- NSW, Castle Hill
- Verified customer
Great service and amazing couch!!
A massive thanks to Mitch for being so helpful in fitting our couch. Mitch went above and beyond to make our King experience a fantastic one (Thanks Mitch)!!! We love our King Jasper couch!!! Couldn't be happier.
1 comment
King F.King Living
Hi Raquel, thank you for sharing your experience. We are glad to read that you received great service and will be sure to pass your lovely feedback onto Mitch. We hope you enjoy your Jasper for many more years.
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Excellent personable service
Brendan at King Living was a personable young man who assisted us in making the best selection possible at a great price.
1 comment
King F.King Living
Hi Peter, thank you for sharing your experience. We are glad to read that you received excellent service from Brendan and we will be sure to pass on your lovely feedback to him and the Castle Hill team.
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DavidS77Castle Hill
- 2 reviews
- 1 like
Seamless experience...
We bought a Symphony Package (bed with storage underneath) from the Castle Hill store for delivery in early February 2017. The entire process was flawless, from the time Soozy the sales assistant approached us in the shop right through to the despatch, delivery and installation of the bed. This is our third purchase from King Furniture. The quality of that product and the service we received back then brought us back. Based on our experience, I would recommend King Furniture.
1 comment
King F.King Living
Hi David, thank you for sharing your experience. We are glad to hear you that you would recommend King Living and that you had a flawless experience, we will pass your lovely feedback onto Soozy and t... Read more
he team at Castle Hill. Thank you for being a loyal King Living customer, we hope you continue to enjoy your furniture for many years.Similar opinion? Write a review on ieatwords.com.au!
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Harry B.King Living
Hi, thank you for sharing your experience with us. We are so pleased to know that the Castle Hill team provided you with wonderful service. We are glad to hear that your Concerto is extremely comfortable for you and your family!