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Reviews

4.6

219 reviews
5
(187)
4
(13)
3
(1)
2
(3)
1
(15)
  • Product Quality
    4.8 (80)
  • Return Claim MadeYes (2) · No (92)
  • Warranty Claim MadeYes (14) · No (79)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    4.8 (89)
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Reviewer Photos & Videos

Moo

MooSydney, NSW

New lounge, great service

published

I've just ordered my new sofa - took 3 visits to the store for me to make up my mind, Suzanne was incredibly knowledgeable, patient and had excellent advice. Strongly recommend. Now just the 2 month wait for arrival ... and fingers crossed for a win in the November promo too!



1 comment
King Living
Elizabeth R.King Living
Melissa

MelissaSydney, NSW

Ordered

published

I have just ordered my new lounge which was quite a complicated affair due to strange shape room. Chelsea was amazing helping me to find the perfect arrangement. Now the excited wait for delivery

2 comments
King Living
Elizabeth R.King Living
Melissa
Melissa

Sam & Antonion were great!

published

The delivery was exactly on time.
Sam & Antonion were fantastic assembling the lounge. Great attention to detail.
The product is also excellent. Great quality and extremely comfortable.
We made one mistake with the order though, but probably our fault!

1 comment
King Living
Elizabeth R.King Living
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Delivery + Overall Experience

published

King just went up a new level.... We had great store service Chatswood choosing our item with expert knowledge of products. Clear & precise communication of when delivery would occur... then delivery team of Sam & Antonio were nothing short of excellent. Overall a great experience King / Chatswood !

1 comment
King Living
Elizabeth R.King Living

Excellent after-sales service

published

As there were some creases in the new leather furniture when delivered, we requested KingLiving to rectify. The response from the Chatswood store and KingDelivery was understanding and prompt. A service appointment was scheduled within a matter of days. Neil, the service technician, was very knowledgeable and experienced and did an excellent job in addressing the issues. A very positive after-sales experience.

1 comment
King Living
Elizabeth R.King Living

Great service, especially delivery guys.

published

Hardest part of our purchase was finding the right chair, but the store staff made the purchase easy and without being pushy. We had it delivered and Sam and co (didn't get second persons name) were great and very efficient. Thank you very much!

1 comment
King Living
Elizabeth R.King Living
Lyn

LynSydney, NSW

From buying to delivery it was seamless

published

I have been looking for new furniture for a while and I decided to give King Furniture a go. The experience in store was great with lots of questions answered and plenty of trying furniture out. The process of ordering and then delivery was seamless. The contact centre were very helpful despite the first delivery date not being met as the furniture wasnt ready. The highlight was the delivery guys- Sam and Karl. They were delightful people and very respectful of my place. Nothing was a problem for them. I would highly recommend King Furniture.

1 comment
King Living
Elizabeth R.King Living
Comfortable living

Comfortable livingSydney, NSW

  • 2 reviews

Ten out of ten for customer service.

published

The young lady I dealt with in customer service was the best customer service person I have ever dealt with. She was pleasant and helpful and sorted out my problem, everything was done with ease and a smile in her voice. I would definitely recommend Kingliving.

1 comment
King Living
Elizabeth R.King Living

Very happy friendly service

published

Carlos was very professional and knowledgeable about the lounge and gave me good advice, heated the area we were worried about and explained the reason for it. A good experience

1 comment
King Living
Elizabeth R.King Living
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Toni

ToniSydney, NSW

Delivery of my lounge

published

Sam & Antonio the delivery guys were fantasic . Very friendly & nothing was a bother for them . The lounge was delivered within the time frame I was given . They took all the rubbish away too
Thanks Toni

1 comment
King Living
Elizabeth R.King Living

Perfect customer service

published

Carlos was experienced in knowing the prkblem and finding a fast solution Friendly service, tested all lounges, made sure that i was happy with service and showed me how to use the swipe which i was dling wrong all this time.

1 comment
King Living
Elizabeth R.King Living

Perfect service

published

Carlos was brilliant. Fixed the issue straight away and also went beyond the task by helping me rearrange the couch. No waiting around. Punctual and polite. Great service. Thanks carlos.

1 comment
King Living
Elizabeth R.King Living
The F.

The F.Sydney, NSW

Great to deal with.

published

Have bought 3 items previously over a 15 year period. Always a pleasure to do business. Good products and See Wei was great to deal with. Would definitely recommend King Furniture.

1 comment
King Living
Elizabeth R.King Living

Back for more!!!

published

8 years after our first Baby Jasper, we decided to upgrade to a Delta III. Pree promptly and skilfully attended to all our needs. We really appreciated her help. Thank you so much. Looking forward to our new sofa. Giovanna & Vainer

1 comment
King Living
Elizabeth R.King Living
Christian B.

Christian B.Sydney, NSW

Great experience and fantastic furnitures!

published

Great store with a good range of sample products and excellent customer service. We had a look around and decide to visit King for a new sofa, just to have a look and found what we were looking for.

1 comment
King Living
Elizabeth R.King Living
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Carlos tech

published

Carlos was very polite and friendly, he acknowledged my concerns and explained how the gap could be rectified. He adjusted the backs and seats. He and assured me that with wear they would go. He made me feel happy again as it looked better and he restored my confidence in King. Employees such as Carlos are an asset to any company and your lucky to have him part of the King team.

1 comment
King Living
Elizabeth R.King Living

Great service

published

Kristina greeted us almost immediately, covering a long list of questions we had for her. None were too much trouble for her and her level of knowledge was very much appreciated. She showed us various options and packages, all with a detailed demo too :) Highly recommend king living and Kristina !
Thanks for all your help, we can't wait to receive our couch :)

1 comment
King Living
Elizabeth R.King Living

Carlos technician

published

Carlos arrived on time and was polite. His work was speedy and efficient. All was rectified - two items in 10 minutes. A good effort. He managed to work around two boisterous grandchildren.

1 comment
King Living
Elizabeth R.King Living
freyareuss19

freyareuss19Sydney, NSW

  • 2 reviews

Just what we wanted, knowledgeable staff member and great product

published

See Wei was lovely. She took the time to show us all the product features and gave us confidence we were buying quality. She helped us navigate the show room and the mattress choice and the ordering process was simple and easy to follow. We won't have the bed until December but expect that with the delivery service they will help us get it inside and assembled.

1 comment
King Living
Elizabeth R.King Living
DonaldT

DonaldTSydney, NSW

  • 3 reviews

GREAT SERVICE:

published

Good location Nd easy to get to. No pressure from Salespeople. Overall quite easy to shop here, but with a limited range of furniture. The salesperson (See Wei) was invaluable with advice and assistance

1 comment
King Living
Elizabeth R.King Living
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