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It is perfect!
Very satisfied with the service and quality of the table we bought. Amazing, from choosing The table to getting it in our house, we could not be happier with our choice!
1 comment
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KymSydney, NSW
Better than expected
Great service. Delivery was on time and confirmed. The side board and dining chairs we purchased look great and were significantly cheaper than similar products at other stores. Chairs were a little time consuming to put together however still very happy with purchase
1 comment
Lounge L.Lounge Lovers
Hi Kym,
Thank you very much for the recommendation. Glad you love you're happy with our service. Hoping to see you soon again :)
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PhilSydney, NSW
Sofa bed lounge purchase... an excellent purchase.
Great customer service. Prompt delivery. The sofa bed is beautiful in appearance and very comfortable. The price was very reasonable and the quality is first class. I would certainly buy from them again. The overall experience was excellent.
1 comment
Lounge L.Lounge Lovers
Hi Phil,
Thanks for sharing your awesome experience ordering from us. We are glad that you are satisfied with our service.... Read more
We hope to see you again soon. xxSimilar opinion? Write a review on ieatwords.com.au!
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Marwa R.Sydney, NSW
Shocking Customer Service. Refusing to honour product Warranty.
We purchased two armchairs (Newport) from Lounge Lovers Castle Hill in early December 2022. The products we received were discoloured on the sides and the fabric of the upholstery was damaged. Concerned with the quality, we contacted Lounge Lovers' Customer Services who, in addition to failing to provide either a refund or replacement, informed us that we had to attend to the issue at our own cost. Lounge Lovers are now refusing to respond to any of our communications. Despite very clearing noting in their Terms & Conditions that their fabrics ...Read more
are warranted, Lounge Lovers has knowingly and wilfully failed to honour product warranties in this case. We are beyond horrified at how appallingly this company has responded to us in this matter. We deeply regret having purchased these subpar products from a company that clearly has no respect for its customers.Similar opinion? Write a review on ieatwords.com.au!
Alicia R.Sydney, NSW
Everything was perfect and everyone so helpful
In Store lady was so helpful and all the messages before delivery where great. Delivery was on time and perfect. Would highly recommend and shop here again deffinetly. Thanks a lot
1 comment
Lounge L.Lounge Lovers
Hi Alicia,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know you are happy and satisfied with the product and service.... Read more
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IngaSydney Surrounds, NSW
- 3 reviews
Excellent customer service and product
Excellent service! Very easy, stress free process. Great communication and very pleasant people to deal with.
Product is great quality and very easy to assemble. Store wasn't cluttered like most stores and was very easy to navigate
1 comment
Lounge L.Lounge Lovers
Hi Inga
Sounds a very amazing experienced indeed :) Thank you for sharing your feedback and recommendations too.... Read more
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Donna M.Sydney, NSW
Great service
Great price and service in store was excellent. Delivery came on time with plenty of communication. Cant wait to try out our new lounge! We will definitely shop here again.
1 comment
Lounge L.Lounge Lovers
Hello there Donna!
This is such a lovely feedback! Glad to know that you are delighted with your new furniture.... Read more
See you soonest :)Similar opinion? Write a review on ieatwords.com.au!
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Louise BakerSydney, NSW
Nightmare - do not buy anything from this company!
I ordered two side tables in June. I was promised delivery in August... then told it would be October... then November... then today (with delivery due in 3 days) they cannot supply them!
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Great all round service
Store personnel were very helpful and product was available at short notice. Delivery was prompt and arrived when it was booked to arrive and was put together by the delivery team. Quality so far seems very good.
1 comment
Lounge L.Lounge Lovers
Hi Iain,
Sounds a very amazing experienced indeed :) Thank you for sharing your feedback and recommendations too. ... Read more
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Dora R.Sydney, NSW
Anya dining chairs
Very happy with the whole experience the staff at Castle Hill are friendly the delivery is spot on plenty of notice and ontime (very professional) As for the product he Anya chairs are easy to assemble and price extremely reasonable. I would not hesitate to recommend.
1 comment
Lounge L.Lounge Lovers
Hi Dora,
Thank you so much for sharing your experience with us and for the recommendations too. ... Read more
Hoping to see you again :) Cheers!Similar opinion? Write a review on ieatwords.com.au!
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SilvanaSydney, NSW
Customer service.
I received outstanding customer service from the staff. My chairs were delivered on time and my issues with one faulty chair was handled professionally and promptly. Very pleased with the overall service.
1 comment
Lounge L.Lounge Lovers
Hi Silvana,
Thanks for giving us 5 stars, we are glad to hear that you are satisfied with your entire experience ordering with us. ... Read more
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Siddharth B.Sydney, NSW
Excellent purchase experience
I was really impressed with the service offered by Loungelovers. The whole transaction was seamless. The website was easy to navigate, had all the relevant information listed. The store staff were really easy to deal with and were very helpful. When I wanted to add items onto my order, it was really easy to do so. The delivery guys were really friendly and the vehicle tracking information was extremely helpful.
1 comment
Lounge L.Lounge Lovers
Hi Siddharth
We appreciate you taking the time to share on your overall Lounge Lovers experience. Thank you for leaving your lovely feedback and we look forward to passing on your kind words.... Read more
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Kell jSydney, NSW
- 4 reviews
- 2 likes
Love my furniture
Great service from lounge lovers,Castle Hill the staff very friendly and helpful, no problems with delivery and my furniture turned up when they said it would, delivery drivers were awesome, would definitely buy from there again very happy
1 comment
Lounge L.Lounge Lovers
Hi Keli,
Thank you for taking the time to share such a positive review of your Lounge lover experience. It is such a pleasure to hear feedback on our Castle Hill Showroom Team. We will be sure to pass this on to Sales Team. ... Read more
We look forward to your next visit CheersSimilar opinion? Write a review on ieatwords.com.au!
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TboneSydney, NSW
Great prices and excellent communication around delivery
Very happy with the in store staff and delivery. I would definitely recommend castle hill lounge lovers to friends and family looking for a furniture purchase. The dining chairs look great.
1 comment
Lounge L.Lounge Lovers
Hi Tbone,
Thank you for sharing your experience with us! We are glad to hear of the above and beyond delivery of your dining chairs. We look forward to passing on your kind words and Looking forward to your next visit... Read more
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- NSW, Castle Hill
- Verified customer
Disappointing Customer Service and Average Products
Firstly, [name removed] who served me in-store at Castle Hill was completely lovely and super helpful!
I ordered 3 Arco Bar Stools and a Marina Round Coffee Table. The pieces were delivered on time, however, I did find it odd that everything came in a box except for one of the bar stools which was taped to the outside of another box with packing tape. As I began to construct the stools I noticed that 2 important pieces were missing. I immediately contacted customer service to notify them and ask them if they could find out if the pieces had b...Read more
een left in the delivery truck (the delivery men had only left 20 minutes earlier) but they said that wouldn't be possible and I would have to wait until they checked the warehouse. "Checking the warehouse" took a whole week. It was as if they had to find the exact two pieces that were missing, rather than just sending me a new set of pieces. I kept following up with customer service, letting them know that I urgently needed the stools to be working for a family visit, however, they kept blaming the warehouse workers. Finally, I decided I had given up on this and I called to request a refund. Only after calling did the customer service team notify me that the pieces had now been sent. I should receive them today. Also, it is probably worth noting that the coffee table was quite poorly made. Three of the pre-drilled holes were missing metal threading so the bolts would not tighten. We had to drill new holes and use our own wood screws to build the table. After my experience with the stools I didn't even bother talking to customer service about this issue.1 comment
Lounge L.Lounge Lovers
Hi Lucy,
We are so sorry to hear that we haven't meet your expectation with regards to your purchase. Can you please send us an email together with yoiur Sales Order to [email protected] for us to further investigate on what happend.... Read more
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GenevieveSydney Surrounds, NSW
Perfectly wonderful.
From the moment I walked into the showroom to the moment my delivery arrived, the entire experience was perfectly wonderful . The staff were just so helpful & very welcoming, high quality for such a reasonable price, the showroom didn’t have the colour I wanted & I was given a sample of the fabric to take home & when it arrived it matched perfectly. The delivery was quick & on time, the delivery guys were wonderful both very happy & very careful.
Would highly recommend lounge lovers to everyone.
Thank you
1 comment
Lounge L.Lounge Lovers
Hi Genevieve,
Thank you so much for sharing and we are so happy that your experience was terrific, look forward to seeing you back in our showrooms very soon. ... Read more
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Adriana DAscoliSydney, NSW
Love my furniture!
Loved to shop at castle hill, easy from start to end, made my orders and was happy it gave me a choice of day for delivery, were delivered on time and was given a time frame.
1 comment
Lounge L.Lounge Lovers
Hi Adriana,
It is always a pleasure to hear that our customers are happy with their Lounge lovers experience. We enjoyed hearing of our Castle Hill service and look forward to your next visit. ... Read more
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BarbaraSydney, NSW
Thank you
So happy with my recent purchase of a coffee table.staff were very helpful and friendly.delivery guys were great and delivered on time.i would highly recommend this company for everyone.Thank you again.
1 comment
Lounge L.Lounge Lovers
Hi Barbara,
Thank you for posting your reviewing regarding the Delivery Service you received over the phone and we are glad we were able to find exactly what you were looking forward.... Read more
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Steve H.Sydney, NSW
Love love love it.
We received our breakfast table this afternoon and is as amazing as we saw in store. William and his team delivered,assembled, cleaned up the packerging and took away.. cant wait to use. Nice one lounge lovers, We"ll be back soon.
Cheers
S and N Harper
1 comment
Lounge L.Lounge Lovers
Hi Steve,
Thank you for sharing your wonderful feedback. We are glad to hear of the outstanding service you received during your Table selection process. We look forward to passing on your kind words.... Read more
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JacquiSydney, NSW
Fantastic helpful staff and great service
We received Great service from store through to the customer service department and delivery. Prompt and very professional and love the sofa we bought and get so many compliments from guests .
1 comment
Lounge L.Lounge Lovers
Hi Jacqui, Thank you so much for taking the time to share your experience with our Castle Hill showroom and our delivery team, it is great to hear that you receive so many compliments. Best Wishes from Lounge Lovers.
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Lounge L.Lounge Lovers
Hi Alvin,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know you are happy and satisfied with the product and service.... Read more
Hoping to see you again soon! xx