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Reviews

4.8

100 reviews
5
(94)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    4.8 (44)
  • Return Claim MadeYes (2) · No (45)
  • Warranty Claim MadeYes (1) · No (46)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Customer Service
    4.7 (47)
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It is perfect!

published

Very satisfied with the service and quality of the table we bought. Amazing, from choosing The table to getting it in our house, we could not be happier with our choice!



Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

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Kym

KymSydney, NSW

Better than expected

published

Great service. Delivery was on time and confirmed. The side board and dining chairs we purchased look great and were significantly cheaper than similar products at other stores. Chairs were a little time consuming to put together however still very happy with purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Kym,

Thank you very much for the recommendation. Glad you love you're happy with our service. Hoping to see you soon again :)

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Phil

PhilSydney, NSW

Sofa bed lounge purchase... an excellent purchase.

published

Great customer service. Prompt delivery. The sofa bed is beautiful in appearance and very comfortable. The price was very reasonable and the quality is first class. I would certainly buy from them again. The overall experience was excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Marwa R.

Marwa R.Sydney, NSW

Shocking Customer Service. Refusing to honour product Warranty.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCastle Hill
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Alicia R.

Alicia R.Sydney, NSW

Everything was perfect and everyone so helpful

published

In Store lady was so helpful and all the messages before delivery where great. Delivery was on time and perfect. Would highly recommend and shop here again deffinetly. Thanks a lot

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
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Inga

IngaSydney Surrounds, NSW

  • 3 reviews

Excellent customer service and product

published

Excellent service! Very easy, stress free process. Great communication and very pleasant people to deal with.

Product is great quality and very easy to assemble. Store wasn't cluttered like most stores and was very easy to navigate

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Donna M.

Donna M.Sydney, NSW

Great service

published

Great price and service in store was excellent. Delivery came on time with plenty of communication. Cant wait to try out our new lounge! We will definitely shop here again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Louise Baker

Louise BakerSydney, NSW

Nightmare - do not buy anything from this company!

published

I ordered two side tables in June. I was promised delivery in August... then told it would be October... then November... then today (with delivery due in 3 days) they cannot supply them!

Customer Service
Product Appearance Not as advertised
Store LocationCastle Hill

Great all round service

published

Store personnel were very helpful and product was available at short notice. Delivery was prompt and arrived when it was booked to arrive and was put together by the delivery team. Quality so far seems very good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
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Dora R.

Dora R.Sydney, NSW

Anya dining chairs

published

Very happy with the whole experience the staff at Castle Hill are friendly the delivery is spot on plenty of notice and ontime (very professional) As for the product he Anya chairs are easy to assemble and price extremely reasonable. I would not hesitate to recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcastle hill
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1 comment
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Silvana

SilvanaSydney, NSW

Customer service.

published

I received outstanding customer service from the staff. My chairs were delivered on time and my issues with one faulty chair was handled professionally and promptly. Very pleased with the overall service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
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Siddharth B.

Siddharth B.Sydney, NSW

Excellent purchase experience

published

I was really impressed with the service offered by Loungelovers. The whole transaction was seamless. The website was easy to navigate, had all the relevant information listed. The store staff were really easy to deal with and were very helpful. When I wanted to add items onto my order, it was really easy to do so. The delivery guys were really friendly and the vehicle tracking information was extremely helpful.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Kell j

Kell jSydney, NSW

  • 4 reviews
  • 2 likes

Love my furniture

published

Great service from lounge lovers,Castle Hill the staff very friendly and helpful, no problems with delivery and my furniture turned up when they said it would, delivery drivers were awesome, would definitely buy from there again very happy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Tbone

TboneSydney, NSW

Great prices and excellent communication around delivery

published

Very happy with the in store staff and delivery. I would definitely recommend castle hill lounge lovers to friends and family looking for a furniture purchase. The dining chairs look great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Disappointing Customer Service and Average Products

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
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Genevieve

GenevieveSydney Surrounds, NSW

Perfectly wonderful.

published

From the moment I walked into the showroom to the moment my delivery arrived, the entire experience was perfectly wonderful . The staff were just so helpful & very welcoming, high quality for such a reasonable price, the showroom didn’t have the colour I wanted & I was given a sample of the fabric to take home & when it arrived it matched perfectly. The delivery was quick & on time, the delivery guys were wonderful both very happy & very careful.
Would highly recommend lounge lovers to everyone.
Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
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1 comment
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Adriana DAscoli

Adriana DAscoliSydney, NSW

Love my furniture!

published

Loved to shop at castle hill, easy from start to end, made my orders and was happy it gave me a choice of day for delivery, were delivered on time and was given a time frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
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Barbara

BarbaraSydney, NSW

Thank you

published

So happy with my recent purchase of a coffee table.staff were very helpful and friendly.delivery guys were great and delivered on time.i would highly recommend this company for everyone.Thank you again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
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Steve H.

Steve H.Sydney, NSW

Love love love it.

published

We received our breakfast table this afternoon and is as amazing as we saw in store. William and his team delivered,assembled, cleaned up the packerging and took away.. cant wait to use. Nice one lounge lovers, We"ll be back soon.

Cheers
S and N Harper

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Jacqui

JacquiSydney, NSW

Fantastic helpful staff and great service

published

We received Great service from store through to the customer service department and delivery. Prompt and very professional and love the sofa we bought and get so many compliments from guests .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
See all answers
1 comment
Lounge Lovers
Lounge L.Lounge Lovers

Hi Jacqui, Thank you so much for taking the time to share your experience with our Castle Hill showroom and our delivery team, it is great to hear that you receive so many compliments. Best Wishes from Lounge Lovers.

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