We purchase our hampton sofa from the castle hill store and arranged delivery for only a week later! Communication was great, the lounge was delivered on time and we absolutely love it

The couch is simply beautiful! Range online was good, but I wanted to sit in the couch myself before purchasing and so headed to Castle Hill, the staff were very helpful in placing the order and the text messaging on the day prevented me needed to take a whole day off work to wait for the couch.

Although we had a bit of damage to our new table, there was no issues in having it fixed asap. We received a new table top. This has been the best customer service I have received from a company in a very long time. A+ For product and their lovely staff.

We buy a lot of stock for our property styling business, the sales staff are wonderful - product is always on trend and the delivery guys never let us down!

Service at the Castle hill store was excellent, thorough and friendly. The delivery was fast, easy and came within the timeframe. Thank you so much!

A big thank you to Lounge Lovers for a great purchasing experience. The sales team at the Castle Hill store are awesome. Customer Service we're great regarding our delivery and the delivery team were prompt, courteous and gave us some tips for our furniture assembly. Our experience from start to finish has been awesome. Thank you.

Purchased in store and lady gave us a date for delivery, guess what? We got it delivered on that exact day! The overall transaction was smooth and informative. We had a representative follow up and confirm everything. I would purchase again from this store.

I've just recently purchased a new Hampton lounge and dining chairs and I very happy with both products.
LL were able to deliver in days of my purchase not weeks like some other stores.
Rachel from Castle Hill store really knew her product and was a star to deal with.
Look forward to adding few more pieces down the track.

March 28th 2018 Update: After Sales - Customer service

Five stars to Daniel in the Aftersales team. You can feel confident in your purchase after you have walked out of the showroom.

We love this lounge. It is firm, fits well into a relatively small room and is wearing well. We have used it as a spare bed. We bought it from the Castle Hill store and Rachel was very helpful. The item was not in stock but it became available on the date Rachel said it would be available. The colour is perfect and we love the storage. The delivery men were very professional and took away the packaging. We are happy.

We purchased the Stockholm 3 seat sofa and two chairs which were delivered yesterday from the Castle Hill Showroom. The staff provided excellent customer service from the beginning right through to delivery. They went above and beyond. Nothing was too much trouble. Follow up on quotes via email and texts when the driver was to arrive was second to none. The delivery guys were very polite and friendly and again followed exactly what we asked. The chair legs went on with ease and both the sofa and chairs are just so comfortable and look fantastic in our family room. We definitely look forward to doing business with the team at Lounge Lovers Castle Hill in the future. Once again thank you all very much. Anne & Brett

I started my search online and wanted to see the products so went to the Home Hub at Castle Hill where we were well looked after. The process was an enjoyable one and the staff could not do enough to help us without pressuring us.

The customer service we received was second to none! We were the annoying family that ordered one dining table and then realised it was too long so had to cancel the order. We then went in again and deliberated over another dining table and then left to think about it. Third time lucky! We finally placed our order. Our sales consultant was nothing short of awesome during the whole experience and had a smile on her face the whole time. She was knowledgeable, helpful and friendly. We cannot thank her enough!

I have recently purchased a dining room set and the service in store at Castle Hill was excellent. My delivery was scheduled for mid-week and arrived slightly ahead of time much to my delight. Delivery was quick and efficient and I was even provided with a tip on how to open the box so as to easily dispose of it. Thanks Lounge Lovers I will be back !

Visited on Sunday 10th September 2017 and was made to feel right at home by the lovely salesperson..we had 2 little one's and it was not a problem.all of our question were answered and we were only after dining chairs..we will always buy our furniture at lounge lovers.

My partner and I visited the Castle Hill store and were treated really well. After later placing an order online, I received calls as the stock had run out and the team members helped immensely. One team member even called later to make sure everything had been sorted out. I was so impressed with this company, the stores and products are super modern and everyone was so friendly and helpful.