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NBN 50 (Best Mates), NBN 100 (Soul Mates), NBN 12 (Good Mates), NBN 25 (Great Mates)Reviewer Photos & Videos
StanSydney, NSW
- 4 reviews
- 2 likes
- NBN 50 (Best Mates)
- Verified customer
Best service in Australia
This is my second time when I write a review for Mate. I contacted their support and complained about the quality of the service after 1 year with them. They called me back the next day and helped me to identify issue. It was on my end.
Happy customer!
1 comment
Similar opinion? Write a review on ieatwords.com.au!
LazynamingboxSydney, NSW
- 3 reviews
- NBN 100 (Soul Mates)
- Verified customer
Not perfect but Almost perfect
I think i been getting my internet from this company for 1~2 years now on NBN 100 plan. As we are in Australia (in my case NSW) the internet is not perfect and I do get a few dropouts time to time. However, I will say they counter this with the customer service team. I have used at least 3 other companies and every time I called them it was an overseas customer service team, very difficult to understand, slow, useless and I personally don't know why they are even working there. However, every time I call Mate communicate service team it was all local, I guess the only downfall is we can't call them after working hours for support.
My overall experiences from past and present, it is very pleasant and good
1 comment
Vanessa S.MATE Communicate
Hi Lazynamingbox,
Very happy to hear that you have been pleased with our local support!... Read more
In regards to our hours, with our support team are all based in Australia, there are trade-offs we have to make in order to keep this the case. We could easily extend our support hours if we were to have offshore support but this is not something we are willing to do as we are committed to 100% Australian support. Nonetheless, we will take your feedback on board. Thanks again for your review! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Pankaj KGreater Melbourne (Inner), VIC
- NBN 50 (Best Mates)
- Verified customer
All Australian service & support is a winner
Connected to Mate on a friends recommendation. Been with them at 2 properties & never got a speed less than 40MBPS which is well beyond guaranteed speed. It always helps when the tech team and support team is in Australia rather than overseas.
1 comment
Vanessa S.MATE Communicate
Hi Pankaj,
Glad to hear you've been happy with the service!... Read more
We really appreciate your review. Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Mate NBN compares to other Internet Service Providers
Know better, choose better.
ViewSouth East Queensland, QLD
- 4 reviews
- NBN 100 (Soul Mates)
- Verified customer
Impeccable customer service
The internet connection is 95% reliable, most of the time when the internet speed tends to drop is from normal peak times and or terrible weather (no fault of their own). Their customer service is absolutely amazing. Fluent, clear and articulate English speakers that always handle my inquiries with a sense of urgency, I was never put on hold for a long period of time. I always get an e-mail or a call back from Mate Communicate when the lines are busy. Their reputation speaks for itself, I hope they continue to have the same quality of service in the future.
1 comment
Vanessa S.MATE Communicate
Hi View,
Wow, glad to hear that you feel our customer service is amazing!... Read more
Very happy to hear we've provided you with a good experience, thanks for the feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Annstan77
- 6 reviews
- NBN 50 (Best Mates)
- Verified customer
Profits over people
NBN discounts not being passed onto the customer and no empathy for people going through domestic violence and hardship.
Disgusting company to deal with.
As an Australian business ourselves, we certainly understand the effect that the COVID-19 epidemic is having on many of our customers.
We would love to do anything we can to help.
We are unable to provide any of our services free of charge or at a discounted rate due to the ongoing costs associated, however, as a valued customer, we would be happy to provide you with a payment plan.
...Read more
1 comment
Vanessa S.MATE Communicate
Hi Annstan77,
Thanks for your feedback.... Read more
We are not sure what nbn discounts you are referring to. nbn is increasing bandwidth during COVID-19 and this has been passed onto our customers via our network provider. nbn is NOT passing on any discounts as yet. If this is passed on, we will advise in due course. Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Thomas N.South East Queensland, QLD
- NBN 25 (Great Mates)
- Verified customer
Excellent customer service!
I had a great experience with mate. I had previously tried to switch to the NBN with an alternate provider. The alternate provider was unable to help me get my own router connected. I sent mate a message and received a phone call within a few minutes. I signed up on the spot and had great internet the next day.
1 comment
Vanessa S.MATE Communicate
Hi Thomas,
Glad to hear we provided you with a better experience than an alternate provider!... Read more
Thanks for your feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
jperna18Greater Melbourne (Inner), VIC
- NBN 100 (Soul Mates)
- Verified customer
Great coverage, service and set up coupled with efficient, personable professional service.
I chose the 100 NBN plan. Connecting took less than 1 business day (amazing) and I was guided on the phone and aided by detailed emails. The call centre is in Sydney and each and every representative liaises with a human touch and are NEVER pushy or rushy. They are so helpful and patient. Their service is for everyone.
I have my mobile with them as well (they use Telstra 4G network-another plus) and for my NBN I’m paying less than $70 a month for constant speeds around 88-92 mbs wirelessly with no intermittent dropouts. It’s also a no lock in...Read more
contract like all of their offers. These guys are the real deal. They know NBN inside out. They will help you at all times no matter what department you call. Just a great Aussie company that I came across recently. More people should go with this reputable Aussie company. Thanks to Frank, Josh, Luke and the entire MATE team. You are the most reliable company in this sector I’ve ever come across. Thank you again!1 comment
Vanessa S.MATE Communicate
Hi jperna18,
Wow, what can we say! Thanks very much for taking the time to leave us this great feedback!... Read more
Glad to hear we have provided you with great service! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Best Mates)
- Verified customer
fantastic service, even better speaking to a provider who is contactable.
By far one of the best services going around, I was with Telstra and TPG and both sides are not contactable.
I signed up with Mate and I was connected in less than 48 hours which also included speaking to Mark and Anthony who guided me through the configuration.
Never Looking back Mate!!
1 comment
Vanessa S.MATE Communicate
Hi Anon,
Glad to hear we could help you out!... Read more
Thanks for taking the time to leave us your feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Rodney B.Goulburn Valley, VIC
- NBN 100 (Soul Mates)
- Verified customer
Just simply the BEST
Accidentally stumbled on tho MATE and has been one of the best experiences I have ever had with a telecommunication company. Highly recommended need to let more Victorians know but please stay Australian good onya MATE.
1 comment
Vanessa S.MATE Communicate
Hi Rodney,
Thanks for your review!... Read more
Appreciate the feedback. Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Mate NBN compares to other Internet Service Providers
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Deepesh K.Greater Melbourne (Outer), VIC
Can't fault them
Easy sign up online and super fast delivery of connection. Almost a month now and speeds have maintained true to whats on paper. Really happy with the customer service as well.
1 comment
Vanessa S.MATE Communicate
Hi Deepesh,
Very glad to hear this, thanks for your feedback!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Alee willCentral Queensland, QLD
- 14 reviews
- NBN 100 (Soul Mates)
- Verified customer
Excellent reliable internet
Fantastic affordable reliable NBN!These guys helped me get internet when no one else would!Everyone else tried telling me I needed to pay hundreds-Mate said no you don’t,hooked it up and I had internet!Everytime I call customer service I get fast efficient service and they are always really lovely!!This is the first company in my life that I don’t hate dealing with!!!5Star service every time.
1 comment
Vanessa S.MATE Communicate
Hi Alee,
Happy to hear we could help when other ISPs could not!... Read more
Thanks for your feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Phil HicksGreater Melbourne (Outer), VIC
- NBN 50 (Best Mates)
- Verified customer
Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up easy!
Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up I could actually understand them. Also keep jobs in Australia. Great rate too!
1 comment
Vanessa S.MATE Communicate
Hi Phil,
Thanks for your feedback! Much appreciated by the whole team!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with MATE Communicate
RaresenseSydney, NSW
- 11 reviews
- NBN 100 (Soul Mates)
- Verified customer
That good told all mates and family - Super fast and excellent customer experience!
It was refreshing to get excellent friendly and Australian service, these guys where consistently above average in customer experience hooked up mobile phone and NBN 100/20 soulmate deal where I got $10 off all up $69 for 100/20 at time of writing Covid 19. The NBN service wasn’t being connected for a couple of weeks later and they handled it absolutely brilliantly and exceeded my expectations. Nothing was ever a problem to them and they actually made things happen as one would expect. I had courier problems outside of their control, courie...Read more
r missed delivering for two times effectively going to take over 5 day in delays, asked if I could go buy my own they actually took the initiative and recommended compatible NBN modem/router to buy, but that they would recall and refund their NBN modem, not even a sidestep, even sent me an email of compatible modems as well a guide to connect after I bought as well as letting me know support times due closing time of their support that night so I was well informed to make a decision, further if anything went wrong at times with technology it does that the would offer support Mon to Sat and their times, these guy fully armed me and didn’t try to take the easy option of telling me to wait however long so they could make the $149 on their modem and not support me with outside modem, awesome work guys. They provided all I needed as well as provided me connection details so it was a simple task. In short, raced to Office Works and bought recommended modem followed instructions and after waiting for modem to syn with NBN connected without a hitch. In a word brilliant. I have tested the speeds and I am getting well above the advertised speed going 90 + Mbs coming down and at least 38 mbs upload well over the 20 mbs so very impressed with speeds mind you this is with YouTube on TV, daughter on Zoom with 4 cousins video streaming and myself on iPad doing test... so overall very impressed thus far. The Mates Rates are excellent however, now knowing the level of service I would not leave them even if there were $$ differences as the customer service is priceless. The thing I find impressive whilst we are in Covid 19 lock down these guys made you feel great and made it happen even turning a situation outside their control to owning it and working to the customer wants, where you are the King - good old fashioned service, if I could give 10 stars I would it was so refreshing to experience. I have now verbally and highly recommended this company to all my mates and family and even putting my time in to transfer elderly family across to Mates. I have had such terrible experience by TPG in product service and customer service as well as Telstra where service was offshore terrible experience bordering on frustrating where I would not recommend or even go back even if offered it for free (notice I deliberately did not use the word service it’s because they don’t offer it, see my review on TPG first time I gave a negative review as I always look for a positive - that is in this case, I found a better service with Mate). Further in these hard times Covid 19, I fell good about putting $$$ back to employing Australian workers and our economy not like other providers. Well done Mate, I can see us being mutually beneficial soul mates for a long time - I will not be going anywhere now and will continue to refer all and sundry to your service! :). In closing if you are with another provider or are in process of looking for one, your search is over for best deal, speeds as well as kudos of supporting fellow Australians and being serviced by Australians you can’t go past Mate. Highly recommend for exemplary customer service and product service - 10 stars out of 5 Brilliant.2 comments
Vanessa S.MATE Communicate
Hi Raresense,
We are blown away by your fantastic review!... Read more
Thanks so much for taking the time to leave us such a detailed response! Glad to hear we have provided you with a great experience! Regards, The MATE teamNo, thank you Mate, it is so rare to get good old fashion customer service these days, no once but many times... you guys deserve it.
Similar opinion? Write a review on ieatwords.com.au!
Russell KentSydney, NSW
- NBN 50 (Best Mates)
- Verified customer
had some issues with the internet, however Tim from mate support was very helpful and fixed it quickly
customer service is great, tim from mate support was very helpful in resolving some connectivity issues. highly recommend mate, good value for money, if theres any issues the support team is very helpful
1 comment
Vanessa S.MATE Communicate
Hi Russell,
Very happy to hear Tim could help resolve your issue!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with MATE Communicate
DeclanGreater Melbourne (Outer), VIC
- NBN 100 (Soul Mates)
- Verified customer
Good customer service. Responsive and, something I’m sure is overlooked, down to earth. Great Customer service!
Only had it for a day so can’t really comment on it. Just wanted to commend the CSRS. Speed tested the internet and it is their advertised speeds. Very very reliable so far.
1 comment
Vanessa S.MATE Communicate
Hi Declan,
Glad to hear you are happy with our service!... Read more
Thanks for your feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Mate NBN compares to other Internet Service Providers
Know better, choose better.
- NBN 50 (Best Mates)
- Verified customer
Mate are ace!
Mate are awesome. Helpful, friendly and responsive staff and reliable wifi. Great service always. I’ve used Mate for a couple of years, and just switched over to NBN with them.
1 comment
Vanessa S.MATE Communicate
Hi Melanie,
Thanks for your fantastic feedback!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Best Mates)
- Verified customer
Helped me out when no one else had any idea what to do!
I moved into a granny flat 4 months ago and ever since had been getting the runaround from my real estate, NBNco, Telstra, TPG...basically anyone and everyone told me that I couldn't get a connection at my property without some enormous amount of time and effort. In 3 days I went from contacting Mate to having blazing fast NBN in my home. Having made the move to online classes for uni being able to get connected literally enabled me to keep finishing my degree. The best customer service and really went above and beyond, even helping me out on the weekend. Really cannot recommend them highly enough!
1 comment
Vanessa S.MATE Communicate
Hi Josh,
Glad to hear we could help you out and get the address sorted!... Read more
Thanks for your feedback! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
JaneSouth East Queensland, QLD
- NBN 25 (Great Mates)
- Verified customer
Fantastic Service!! Totally unlike that of our previous national carrier
I was a customer of our previous national carrier for 29 years. I stepped outside the box for NBN to join Mates and I have been totally thrilled by all points of contact with them. The website was easy to navigate. The installers asked where I wanted it to put the box and were friendly, efficient and respectful of my property. The most amazing part was the quality and responsiveness of the service. After logging a job via the artificial intelligence chat system the incredibly helpful and patient Tony sorted me out in no time. My system dropped ...Read more
out due to my BYO router reverting back to its original precoding (which apparently happens sometimes on my model BYO router). I logged a job by email overnight and in the morning Super Tony rang me and sorted it again. It was so good to speak to the same person again who knew where I was up to with my NBN journey. Then with absolutely no hard sell, he emailed me a range of options for a new router if mine keeps flicking back to the old programming. It sounds corny but I do feel like I was dealing with a mate. So incredibly impressed and thrilled to be working with an Australian company. Only hard thing now is cancelling Broadband as that operator's service centre is overseas and they are not able to offer full services due to Covid-19.1 comment
Vanessa S.MATE Communicate
Hi Jane,
We really appreciate you taking the time to leave us this feedback!... Read more
Glad to hear we have provided you with a great experience, and we'll definitely pass your kind words onto Tony! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
ShanSGreater Melbourne (Metropolitan), VIC
- 2 reviews
- NBN 12 (Good Mates)
- Verified customer
You guys are my saviours
Let's Be Mates, I cannot tell you how grateful I am for your incredible service. Fast, easy, and super-friendly to deal with. The connection happened less than 24hr after I contacted to join!!!!! I am so impressed, your dedication to providing a top service is excellent and I cannot thank you enough. Did I mention how FAST everything happened?! I have been a loyal customer to another provider for over 4 years and I have never been treated the way I was by you guys...hence why I left that provider. I will be shouting your name from the rooftops, highly recommended to all!!! Special shout out to Josh who took my frantic call and got all this sorted for me. UNBELIEVABLE. SAVIOURS!!!!!!
1 comment
Vanessa S.MATE Communicate
Hi ShanS,
Happy to hear that we have been your saviour!... Read more
We will also pass your feedback onto Josh! Thanks for your review, it is much appreciated. Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Gene P.Hunter Region, NSW
- 2 reviews
- NBN 100 (Soul Mates)
- Verified customer
Couldn’t recommend enough
Signed up to Mate the other day with nbn 100 and switched my mobile plan over. Both have been great, I speed tested the nbn and had over 90mb/s and phone has good service everywhere. Couldn’t recommend this service enough, everyone I have spoken to have also been extremely helpful and friendly.
1 comment
Vanessa S.MATE Communicate
Hi Gene,
Happy to hear we've provided you with a great experience!... Read more
Thanks for your review! Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
DebWasked
I will be moving into a brand new building with no ADSL or NBN available. I would like to know about a wireless connection - am looking at the best mates fixed wireless? what does this mean? I have a modem, was presuming that all I would need is a sim card?
1 answer
Vanessa S.MATE Communicate
Hi DebW,
We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband.
Please contact us on 13 14 13 and press "1" for sales, or email your full address to [email protected] so we can perform a service qualification check and advise.
Regards,
The MATE team
Scottasked
bobbysdadasked
At 7pm on the eve of me changing over to MATE, I thought I'd give MATE a call to see if there was anything I should know prior to my changeover. Well, the person I spoke to was annoying. He insisted on speaking over me all the time, and kept reciting over and over that because I was changing over on the 24th, [which is TODAY] there was nothing he would add. All I wanted to know was how will I be notified of my new log in and password and how long would I be without a connection, as it has been mentioned to me that sometimes it could be done within an hour. He almost accused me of lying, and that it could take up to three business days, and that he would review the tapes. He kept talking to me like I was some idiot. I was not amused, and almost threw in the towel there and then. His arrogance was astounding. You could do better hiring more pleasant people to handle your calls. I hope this wasn't a sign of things to come? Have I made a dreadful mistake, as I see others have had a difficult time with your service. Should I have gone to someone else? [639347]
3 answers
Hey buddy, that sucks, the people I have spoken to have always been great. I can suggest emailing them, they answer really quick and there shouldn’t be communication errors that way.
Thanks Phil. I was hoping one of their reps [eg Vanessa S] might be more helpful via here....
Vanessa S.MATE Communicate
Hi bobbysdad,
We are sorry to hear this. We will have our internal management team review this call as we pride ourselves on our service.
Regards,
The MATE team
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Vanessa S.MATE Communicate
Hi Stan,
Thanks for taking the time to leave us your feedback!... Read more
It is much appreciated! Regards, The MATE team