Customer service has been incredibly helpful (I had lots of questions) and installation happened only days after applying for NBN.
Setting up my own router was simple and only took minutes.
So far the connection has been reliable.

Have been with mate for almost a year.
love the speed. was very easy to setup.
customer service is amazing. i have changed my speed up and down a few times. always a seamless experience and everything can be done via.
I highly recommend mate

The NBN connection has been faultless, no dropouts to date. Only issue was getting the NBN serviceman here, very tedious, but they were helpful as well, when they finally got here.
MATE communication with me throughout has been of high standard, cannot fault their customer service.

Yes constantly dropping out, both ADSL & NBN. Mate previously sent a tech out, however my connections have not improved, even when I upgraded from ADSL to NBN... I’ve had my hands full and haven’t had time to search alternative providers, but I’m done with using this service. I’ve had this issue for a few years now and find I have a better connection hot-spotting my mobile data.

Great in communicating line problems and fixing times (not many issues anyway) huge $ savings compared to other companies. Always talk to a aussie when calling up and no long waiting periods either! I highly recommend using mate communicate.

Been with these people for 2.5 years. Absolutely brilliant. Great communication. Excellent service. No issues at all. Certainly a breath of fresh air in a highly competitive Industry. Well done

Great speed throughout the day including peak times.
I’ve been with Mate Communicate for about 2 years now and never had any issues regarding speeds.
Even the customer service is pretty good.

After being mucked around for five weeks prior by another NBN provider (*cough* Belong), Mate was massively refreshing. Got my service connected and sorted in one week (needed a technician visit), and have had reliable service and consistent support since. Cheers Mate!

Easy and quick installation - all happened within a week of signing up.
Internet speeds are consistently fast.
Affordable!
I needed to return the modem (as I discovered after the installation that my existing modem was NBN compatible) and the customer service and process to do this were smooth and easy.
I like how the call centre and support staff are based in Australia - a testament to MATE being committed to local employment, which is clearing lacking in the telecommunication industry in this country.
Highly recommended!

A few problems with connection when I first joined but more an NBN problem than Mates . Since problem sorted perfect thank you . No drop outs good speed great service from support staff . I switched from IINet after being with them for 16 years and am happy I did .

NBN is fast and reliable but the best thing about Mate is the service. Excellent communication and problem-solving. Also it was fantastic to talk to someone who understood my Aussie accent. Highly recommend.

My experience with Mate has been a positive one, I have been with them for 2 months and from the initial phone call to sign up and to the subsequent connection it has been seamless. I have had no problems to date, no dropouts and consistent fast speeds. If you're looking at getting the NBN or thinking about changing providers I certainly recommend Mate.

I have had few downtime from time to time, but I'd say less than 2 or 3% of the time, probably even less than that. Really happy with their service, they've been pretty responsive when I'd require something out of them.

I'm quite happy with the connection, wish it was a little faster but given that its a HFC setup, I'm not complaining. Its definitely faster than at my previous address

No issues or dropouts. Perfect mate. Much Appreciated customer service team.
Amazing.

Strongly recommend to others.It will be perfect choice and offer for you.

Excellent product and service.

Great team and network speed.

Thanks mate.

Their Aussie call centre couldn't be more friendlier, more knowledgeable and more welcoming compared to other support groups used by other telcos, which lack empathy and understanding. Wish I had used them earlier.

No complain about the Nbn service. Stable connection and fast. My wife no more complaining. Which is sound good to me. Hahhaha
Don’t delay, make a move and apply it.

NBN50 service, generally up. Some connection drop-outs but haven't been a customer since before the COVID measures and so many more people at home, I'm sure bandwidth allocations/management haven't been easy.

I have been dealing with mate for the past 2 years now without fault. Customer service is excellent when needed and they are quick to resolve any problems. I have referred multiple others to Mate and they are just as happy.

Can't complain about our connection. It's fast (averages 90+ Mbits), it's stable and Mate customer support is fantastic. We have multiple products with them and will be a loyal customer for a long time to come