No complain about the Nbn service. Stable connection and fast. My wife no more complaining. Which is sound good to me. Hahhaha
Don’t delay, make a move and apply it.

NBN50 service, generally up. Some connection drop-outs but haven't been a customer since before the COVID measures and so many more people at home, I'm sure bandwidth allocations/management haven't been easy.

I have been dealing with mate for the past 2 years now without fault. Customer service is excellent when needed and they are quick to resolve any problems. I have referred multiple others to Mate and they are just as happy.

Can't complain about our connection. It's fast (averages 90+ Mbits), it's stable and Mate customer support is fantastic. We have multiple products with them and will be a loyal customer for a long time to come

This is my second time when I write a review for Mate. I contacted their support and complained about the quality of the service after 1 year with them. They called me back the next day and helped me to identify issue. It was on my end.

Happy customer!

I think i been getting my internet from this company for 1~2 years now on NBN 100 plan. As we are in Australia (in my case NSW) the internet is not perfect and I do get a few dropouts time to time. However, I will say they counter this with the customer service team. I have used at least 3 other companies and every time I called them it was an overseas customer service team, very difficult to understand, slow, useless and I personally don't know why they are even working there. However, every time I call Mate communicate service team it was all local, I guess the only downfall is we can't call them after working hours for support.
My overall experiences from past and present, it is very pleasant and good

Connected to Mate on a friends recommendation. Been with them at 2 properties & never got a speed less than 40MBPS which is well beyond guaranteed speed. It always helps when the tech team and support team is in Australia rather than overseas.

The internet connection is 95% reliable, most of the time when the internet speed tends to drop is from normal peak times and or terrible weather (no fault of their own). Their customer service is absolutely amazing. Fluent, clear and articulate English speakers that always handle my inquiries with a sense of urgency, I was never put on hold for a long period of time. I always get an e-mail or a call back from Mate Communicate when the lines are busy. Their reputation speaks for itself, I hope they continue to have the same quality of service in the future.

I had a great experience with mate. I had previously tried to switch to the NBN with an alternate provider. The alternate provider was unable to help me get my own router connected. I sent mate a message and received a phone call within a few minutes. I signed up on the spot and had great internet the next day.

By far one of the best services going around, I was with Telstra and TPG and both sides are not contactable.
I signed up with Mate and I was connected in less than 48 hours which also included speaking to Mark and Anthony who guided me through the configuration.

Never Looking back Mate!!

Accidentally stumbled on tho MATE and has been one of the best experiences I have ever had with a telecommunication company. Highly recommended need to let more Victorians know but please stay Australian good onya MATE.

Easy sign up online and super fast delivery of connection. Almost a month now and speeds have maintained true to whats on paper. Really happy with the customer service as well.

Fantastic affordable reliable NBN!These guys helped me get internet when no one else would!Everyone else tried telling me I needed to pay hundreds-Mate said no you don’t,hooked it up and I had internet!Everytime I call customer service I get fast efficient service and they are always really lovely!!This is the first company in my life that I don’t hate dealing with!!!5Star service every time.

Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up I could actually understand them. Also keep jobs in Australia. Great rate too!

customer service is great, tim from mate support was very helpful in resolving some connectivity issues. highly recommend mate, good value for money, if theres any issues the support team is very helpful

Only had it for a day so can’t really comment on it. Just wanted to commend the CSRS. Speed tested the internet and it is their advertised speeds. Very very reliable so far.