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Reviewer Photos & Videos
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent
My site supervisor Gary Howard handled all the above to make the building process non stressful. He was a wonderful link to me during construction. Workmanship was great & all post & during construction issues were handled efficiently and with satisfaction. Final costs did compare with my estimated costing. I Rate 5
1 comment
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Jake GHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Mcdonald Jones Building Experience
We are very happy with all the people we have met & had dealings with so far.
Elliott did a good job getting our slab prepared & poured & then handed over to Max Wilson. Progress has proceeded without interruption. Frame, roof & brick work has now been completed & we are more than happy with the trades quality of work to date. Max's supervision & professionalism keeping us informed on progress has been very much appreciated.
We look forward to our home being completed in the new year.
1 comment
McDonald J.McDonald Jones Homes
Hi Jake, thank you for your feedback about your experience so far, keep us posted on your progress and share some photos if you can!
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JaimeHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Great So Far
We are within a month of build completion and have a great experience so far. The house looks amazing and the Thornton staff through the whole process have been excellent.
Andrew D and his staff at the sales office made our decision to select MJH not only easy but an enjoyable experience due to their extensive product knowledge and personable nature.
The colour studio was a daunting experience made so much easier by Marissa who was the ultimate professional when taking our ideas and turning them into a beautiful home.
Contract stage was expl...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Jaime, thank you for taking the time to provide your feedback about your experience so far, we can't wait to see your new home - keep us posted on your progress and photo's if you have time!
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Find out how McDonald Jones Homes NSW, Thornton (Newcastle Office) compares to other Home Builders
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Andrew R.
- 2 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Easy to deal with & great customer service.
My partner and I are building our first home, we had no idea what to expect when going into the MyDesign Studio at Thornton.
From the moment we walked in we were in great hands, we went to our first Open Studio appointment and it was made very clear that the staff were happy to help with any queries we had. We ended up booking in for a Second Open Studio appointment just so we were more familiar with the many design choices that are available.
When I completed our External Selections with Parker from the MyDesign Studio at Thornton she offere...Read more
d awesome advice and really helped me through the process. My partner could not make this appointment due to work commitments but with the help of Parker this was made an absolute breeze. We did our Internal Colour selections with Hannah who was really friendly and again, offered great Style advice. Hannah took the time to show us how certain colours threw others, such as how some whites have a green tinge when placed next to other colours and this advice was invaluable. The experience that Parker and Hannah displayed with colour and style advice was brilliant. Our electrical selection was completed with Ryan who offered some great advice on light placements, power points ect - Ryan made it clear he was happy to play with as many configurations as possible to stay within our Electrical Budget. He is clearly very experienced at his Job and I felt comfortable taking his advice with lighting recommendations per room.1 comment
McDonald J.McDonald Jones Homes
Hi Andrew and Megan, thank you for the lovely detailed feedback about your experience with our team, they were delighted to read your comments! Keep us posted on your progress!
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Liz and GregHunter Region, NSW
- 2 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
OUR BUILDING IS UNDERWAY!
Our build started in November with Max Wilson as our site supervisor. So far the construction has been moving along very well and Max has been excellent in keeping us informed as to where we are at by calling us on a weekly basis. The workmanship has been completed in a professional manner. We are very happy so far with Max and McDonald Jones Homes.
1 comment
McDonald J.McDonald Jones Homes
Hi Liz and Greg, thanks for the feedback about Max and the workmanship, keep us posted on your progress!
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Kellie and GordonSydney Surrounds, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Impressed So Far
We have picked our bricks, and gone through the colour studio and just waiting on plans, but we have no complaints so far.
Everyone that has been part of our journey have been awesome and reassured us and given us great advice on all aspects of selections so far.
Looking forward to beginning the build phase and getting into our beautiful new home.
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Peter and Pat EmanuelHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Loving our new home
Firstly, we want to thank Vanessa Lynch for her friendliness and support throughout the pre-construction stage of our new home. We were always able to speak with her when needed, she was always very helpful. As for the construction of our home, big kudos to Adam Rademaker, we are so glad he was our supervisor, as he made the journey in building our new home stress free ( although I am quite sure Adam didn't always feel stress free). His communication with us was excellent, we always knew the stage the home was up to, and we thank him for that.
We are very happy living in our new home, and would recommend MacDonald Jones to our friends.
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- NSW, Thornton (Newcastle Office)
- Verified customer
Experience with planning our new home - Steve Briant and Melissa Barter at Mac Jones, Lochinvar
We haven't built yet, but we know have our final plans and are very excited to commence building in the near future. Our experience to date with Steve Briant and Melissa Barter at Mac Jones, Lochinvar, has been fantastic. Both Steve and Melissa have been helpful, knowledgeable and professional. They assisted with our "tweaks", and contacted us with all sort of information to help us plan our home. Overall, we are extremely satisfied with the process so far. If the build is a seamless as the initial planning with Steve and Melissa, it will be a great experience!
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David MatwijowHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
This is perfect
Thank you Macdonld Jones the house you built is perfect thanks to the best building supervisor Cory Eaton and team the best builders you could ask for the house is perfect. It was very hard to fault the house for warranty work The house is perfect once we got to the building stage we were so happy Mal the salesman was all so fantastic people like Cory and Mal make MJH. Who they are not to for get the warranty team just so easy to deal with so professional people.
warranty guy was also fantastic well done MACDONLD JONES HOMES your number 1 to us
David & Denise sunshine Lake Macquarie
1 comment
McDonald J.McDonald Jones Homes
Hi David, thanks so much for the feedback about your building experience and the team, they were delighted to read your comments. We hope you make lots of happy memories in your new home, congrats from the MJH team
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Find out how McDonald Jones Homes NSW, Thornton (Newcastle Office) compares to other Home Builders
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SRCHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Warranties management really sucks!!!
I'm grossly disappointed by the level of professionalism (or lack of it) by some employees at MJH. I had some quality issues that were resolved after a fight soon after the build was completed in 2015. I have been having issues with flickering lights that they seem unable to fix and keep giving me silly explanations as to why that is the case and the responsible warranties manager has gone on to say the only thing they can do is refund me the the cost of a dimmer switch!!!! I have since got my own electricians to install dimmable lights elsewhe...Read more
re and the lights are perfect!! They will not own up to the fact that the rain water pump in my tank has failed to operate properly since day 1. I have called several times to speak to [name removed] but the guys there will do everything under the sun for you not to reach him. Remember it's not every MJH employee that sucks... but for who MJH are, the level of nonsense is unacceptable. So, buyer beware, once you hand over your cash you're on your own. Right now, I'm in the process of choosing plans for my next house and I know MJH have some good ones... I don't know who I'm going to build with yet (Metricon, Clarendon or Hudson) but I surely know who I will NOT be building with... and that's McDonald Jones Homes. It's only a stupid dog that gets bitten by the same snake twice !!!1 comment
McDonald J.McDonald Jones Homes
Hi SRC, we would like to investigate your comments, can you please provide your best contact information and job number via private message so we can investigate to assist you.
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- NSW, Thornton (Newcastle Office)
- Verified customer
Phenomenal!!!
From accepting our Consolidated Tender through to Handover, our experience was incredible. Elliot our Slab Supervisor was faultless and Adam Rademaker was allocated to us as our Site Supervisor and was nothing short of incredible. Communication was brilliant. He never showed any frustration with us and nothing was too much trouble. The updates were consistent and always informative which gave us peace of mind. These men are a HUGE asset to MJH.
1 comment
McDonald J.McDonald Jones Homes
Hi there Phenomenal Experience! What a wonderful review! Thank you so much for taking the time to let us and everyone reading Product Review know how your building experience was, the tam were delighted to read your review!
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LjCHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Worst experience - Tender stage only
We began the process of looking for a new build in March 2022, now its December and still no closer after dealing with McDonald Jones . Every tender had multiple errors and most times when we asked them to be fixed we got the response 'that would be fixed later' . We were very clear with our budget, and with there flashy promotions and multiple 'free' offers we were sucked in . But as each tender came through the price just continued to increase . We made minimal changes to plans but still site costs and 'extras' just kept mounting up . Even ...Read more
with no structural changes between tenders price kept increasing, with the standard line 'that must have been missed the first time around' (we are building on a sloping site, but got all surveys and soil tests etc done prior so all site costs should always have been spot on). Be very careful to have everything in writing as anything verbal will not be honoured . Even clarify every 'free' item and promotional item as once you are hooked they will say 'no that's not included, its an upgraded' ** MJH's favourite line . We were very excited to build with MJH as we are based in the hunter and wanted to use a local builder . But am disappointed with there whole process . In my view be very careful when dealing with MJH as they will do anything to get you to sign up with them, but then stand back and watch there pricing go up and up . Good luck1 comment
McDonald J.McDonald Jones Homes
Hi LjC, Your feedback concerns us greatly and we would like to investigate this for you, could you please provide us with your best contact details and property address via private message so we can investigate this for you. Kind regards
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Brooke and BenHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
We love our new home!
Thank you to Andrew Dimovski and his team at Homeworld Thornton! As first time home builders they made our pre-construction phase a dream. Having never built before, Andrew helped out enormously with The suggestions and advice he had. Nothing was ever a drama. Would definitely recommend Andrew if you are looking for your dream home!
1 comment
McDonald J.McDonald Jones Homes
Hi Brooke and Ben, thank you for the lovely feedback about Andrew and congratulations on your new home!
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Jeff and DebbieSydney Surrounds, NSW
- 2 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent
Michael and Haley at Homeworld Warnervale
Based on our experience we can strongly recommend Michael and Haley at MJH Homeworld Warnervale. Michael was great to talk to and we got the feeling that he has good overall experience/knowledge in house builds in general and he gave us some very good tips and ideas for our house that we would never have thought of. We had a feeling that we could trust him as well which is important. Haley :-) is super/uber efficient and has a knack of putting a smile on our faces whether that be face to face contact ...Read more
2 comments
McDonald J.McDonald Jones Homes
Hi Jeff and Debbie, thank you for taking the time to provide your feedback about Michael and Haley, they love helping their customers dream homes come to life!
McDonald J.McDonald Jones Homes
Hi Jeff and Debbie, that is great to hear, thank you for the update, keep us posted on your progress!
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Kristy IulianoHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Great Experience with our SS Todd Gardiner
Todd was fantastic! Thorough, approachable, efficient, patient, available, friendly, honest and accurate! He guided us through our construction experience so well and made it enjoyable! It is our first time building and we were confident all the way in Todd's professionalism and abilities. I would recommend Todd to anyone wanting to embark on building with McDonald Jones! I can't thank him enough!
Sarah Broekman was the best!
Sarah was amazing to work with. She guided us through our pre construction phase with professionalism and excitement....Read more
She was passionate about keeping us informed, she was always available, friendly, responsive and efficient. She has excellent customer service skills and goes the extra mile! I would recommend her to anyone wanting to embark on a build with Mc Jones.1 comment
McDonald J.McDonald Jones Homes
Hi Kristy, thank you so much for taking the time to provide your feedback about your experience, we hope you create lots of happy memories in your new home!
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Find out how McDonald Jones Homes NSW, Thornton (Newcastle Office) compares to other Home Builders
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- NSW, Thornton (Newcastle Office)
- Verified customer
Whole process has been made easier by great staff
Certainly can't fault the sales team at Thornton. Throughout our planning each member was professional, courteous and offered some great ideas. In particular Andrew Dimovski who was our sales consultant, and also Katrina and Tash, were also fantastic.
We had Marissa Hamling at Thornto MyChoice and from the first meeting understood and worked closely with me to achieve the look I was after as well as working within my budget. Peta Anderson for electrical and Sam Dorn just made the process easier.
We found these staff would go above and beyond and are an asset to MJH
Currently mid build and have been happy with communication and works provided by our slab supervisor Elliott, and building supervisers Billy Greentree and Todd Gardiner
1 comment
McDonald J.McDonald Jones Homes
Hi Sheree, thank you so much for the lovely feedback about your journey, we can't wait to see your finished dream home!
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- NSW, Thornton (Newcastle Office)
- Verified customer
FANTASTIC EXPERIENCE
My husband and I are in the process of building a McDonald Jones home, we are about to sign off on the final tender and go full steam ahead. We have been so pleased with Mitchell and Cathy at the Thornton Display Home, from our first conversation with them, they were able to pull up relevant information to our land and even put a scale model of the home we liked on a picture of the land, we were absolutely amazed. From that first conversation we decided McDonald Jones was the company for us. Through all the stages of having the plans drawn and ...Read more
the final tender being ready, Mitchell and Cathy have always been available to talk to us, they take the time to explain everything in detail. McDonald Jones should be congratulated for having such wonderful staff who have warm and welcoming personalities, they certainly deliver a fantastic experience in choosing a new home to build. December 9th 2022 Update: Interior and exterior colour selections We visited the My Choice Studio and chose our internal colours for our new home, Louise Olsen was our Interior Designer for the day. She was very helpful and really guided us with choosing the best colours available. Louise has a wonderful personality and is very easy to work with and her knowledge of interior colours was just perfect. We were very happy with the service we received from McDonald Jones.1 comment
McDonald J.McDonald Jones Homes
Hi Maureen, thank you so much for your feedback on your building experience so far, keep us posted on your progress!
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Belinda WilsonHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Internal colours
We did our internal colours with Marissa Hamling at the Thornton MyChoice studio and from our first open studio appointment, right through to our final internal colours appointment, Marissa was thorough, knowledgeable and listened to what we wanted in our home. She was able to bring our ideas and vision to life and helped us put together a design that fit our budget and style. Marissa was patient as we made decisions and offered excellent suggestions and alternatives when we needed them too. She ensured that everything flowed and connected acro...Read more
ss the home, from inside to out. We are so grateful for her help and support through this process. She made the whole process stress free and enjoyable. Thanks so much Marissa, we cannot wait to see our home come together.1 comment
McDonald J.McDonald Jones Homes
Hi Belinda, thanks so much for the lovely feedback about Marissa, she loves helping her customers create their dream homes! Keep us posted on your progress!
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RobbieandMichelle LennonSydney Surrounds, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Our experience with Mac Jones so far!
My wife and I have built another home with another builder 18 years ago and to compare the two is just not possible and we are only in the pre-construction stage. The team at MacDonald Jones Homes at their Warnervale office have been absolutely wonderful. We've had a couple of little hickups along the way however they were dealt with most professionally by both Cath and Mitch. We have only had one visit to the Home choices studio so far and everyone we meet on the day even people just walking past us in the waiting area were wonderfully courteo...Read more
us and helpful, to us this reflects a very good culture at work and this stands out when you go through any one of their display homes. We have visited over 60 of them everywhere from Oran Park in Sydney all the way through all of the display villages on the Central Coast and the lower Hunter you genuinely get a good felling when you go through a Mac Jones built home. We are so excited to see the rest of the journey to completion and already have recommended this experience to everyone we talk to. You Guys Rock! Robbie & Mish Lennon. December 4th 2022 Update: Excellence in Business and excellence in their employees. We are currently in pre construction and have just completed our first my choices selection day where we signed off on all of our plans as well as finalising our exterior colours. We were taken through each step professionally by our consultant for the day Parker Gallagher as she said on the day she is still learning however you wouldn't have known it, she guided us through each stage with a genuine interest for what we are doing. McDonald Jones has many attributes in our view not the least of which is their awesome staff, it's been a totally fantastic experience so far and everyone from the lady at reception all the way to the CEO all of whom we have meet at different times are nothing short amazing. December 5th 2022 Update: Our Internals selections day.1 comment
McDonald J.McDonald Jones Homes
Hi Robbie and Michelle, thank you so much for providing your feedback on your building experience so far, the team were so delighted to read your comments. Please keep us posted on your exciting progress!
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HappychappyHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent!
Our build was very well managed, which I think was because we had an excellent site supervisor. There were a just a few mistakes/defects picked up here and there, but they were immediately addressed by our site supervisor. Having a site supervisor who paid close attention to detail, who addressed our concerns immediately and kept in touch regularly, was very reassuring. The final cost was close to the estimate we received from sales (base cost of house + $100k), but there are several things (floors etc) we are doing after handover.
1 comment
McDonald J.McDonald Jones Homes
Hi Happychappy, that's great news, thanks for the great feedback - congratulations on almost moving into your new home! We would love to see photos if you have the time, we hope you enjoy making many happy memories in your new home.
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Questions & Answers
vishal m.asked
How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?
Construction time for steel frame single story built for example san marino 16 executive.
Thanku
Buddhaasked
Hi guys do you use waffle pods in your slabs
3 answers
They did on our house, we are happy with the process visually as we did not have a terrible cut requiring retaining. The cut was minimal as we had a good flat block.
No official answer?
McDonald J.McDonald Jones Homes
Hi Buddha, yes we do use waffle pods in the slabs.
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McDonald J.McDonald Jones Homes
Hi Wendy, thank you so much for the lovely feedback about Gary and congratulations on your new home - we hope you create many happy memories there!