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Reviews

4.8

149 reviews
5
(137)
4
(6)
3
(1)
2
(1)
1
(4)
  • Build Stage
    • Pre-Construction (59)
    • Post-Construction (58)
    • Mid-Construction (31)
  • Customer Service
    4.8 (137)
  • Site Admin
    4.7 (87)
  • Timeliness
    4.7 (95)
  • Structural Integrity
    4.8 (65)
  • Plumbing & Waterproofing
    4.6 (53)
  • Electrical & Lighting
    4.7 (51)
  • Flooring
    4.7 (41)
  • Transparency
    4.6 (114)
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Reviewer Photos & Videos

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Excellent

published

My site supervisor Gary Howard handled all the above to make the building process non stressful. He was a wonderful link to me during construction. Workmanship was great & all post & during construction issues were handled efficiently and with satisfaction. Final costs did compare with my estimated costing. I Rate 5



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Wendy, thank you so much for the lovely feedback about Gary and congratulations on your new home - we hope you create many happy memories there!

Jake G

Jake GHunter Region, NSW

Mcdonald Jones Building Experience

published

We are very happy with all the people we have met & had dealings with so far.
Elliott did a good job getting our slab prepared & poured & then handed over to Max Wilson. Progress has proceeded without interruption. Frame, roof & brick work has now been completed & we are more than happy with the trades quality of work to date. Max's supervision & professionalism keeping us informed on progress has been very much appreciated.
We look forward to our home being completed in the new year.

Customer Service
Site Admin
Build StageMid-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jake, thank you for your feedback about your experience so far, keep us posted on your progress and share some photos if you can!



Jaime

JaimeHunter Region, NSW

Great So Far

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateJanuary 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jaime, thank you for taking the time to provide your feedback about your experience so far, we can't wait to see your new home - keep us posted on your progress and photo's if you have time!

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Andrew R.

Andrew R.

  • 2 reviews

Easy to deal with & great customer service.

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateJuly 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Andrew and Megan, thank you for the lovely detailed feedback about your experience with our team, they were delighted to read your comments! Keep us posted on your progress!

Liz and Greg

Liz and GregHunter Region, NSW

  • 2 reviews

OUR BUILDING IS UNDERWAY!

published

Our build started in November with Max Wilson as our site supervisor. So far the construction has been moving along very well and Max has been excellent in keeping us informed as to where we are at by calling us on a weekly basis. The workmanship has been completed in a professional manner. We are very happy so far with Max and McDonald Jones Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Liz and Greg, thanks for the feedback about Max and the workmanship, keep us posted on your progress!

Kellie and Gordon

Kellie and GordonSydney Surrounds, NSW

Impressed So Far

published

We have picked our bricks, and gone through the colour studio and just waiting on plans, but we have no complaints so far.
Everyone that has been part of our journey have been awesome and reassured us and given us great advice on all aspects of selections so far.
Looking forward to beginning the build phase and getting into our beautiful new home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateJuly 2020
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Peter and Pat Emanuel

Peter and Pat EmanuelHunter Region, NSW

Loving our new home

published

Firstly, we want to thank Vanessa Lynch for her friendliness and support throughout the pre-construction stage of our new home. We were always able to speak with her when needed, she was always very helpful. As for the construction of our home, big kudos to Adam Rademaker, we are so glad he was our supervisor, as he made the journey in building our new home stress free ( although I am quite sure Adam didn't always feel stress free). His communication with us was excellent, we always knew the stage the home was up to, and we thank him for that.
We are very happy living in our new home, and would recommend MacDonald Jones to our friends.

Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Experience with planning our new home - Steve Briant and Melissa Barter at Mac Jones, Lochinvar

published

We haven't built yet, but we know have our final plans and are very excited to commence building in the near future. Our experience to date with Steve Briant and Melissa Barter at Mac Jones, Lochinvar, has been fantastic. Both Steve and Melissa have been helpful, knowledgeable and professional. They assisted with our "tweaks", and contacted us with all sort of information to help us plan our home. Overall, we are extremely satisfied with the process so far. If the build is a seamless as the initial planning with Steve and Melissa, it will be a great experience!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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David Matwijow

David MatwijowHunter Region, NSW

This is perfect

published

Thank you Macdonld Jones the house you built is perfect thanks to the best building supervisor Cory Eaton and team the best builders you could ask for the house is perfect. It was very hard to fault the house for warranty work The house is perfect once we got to the building stage we were so happy Mal the salesman was all so fantastic people like Cory and Mal make MJH. Who they are not to for get the warranty team just so easy to deal with so professional people.
warranty guy was also fantastic well done MACDONLD JONES HOMES your number 1 to us
David & Denise sunshine Lake Macquarie

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi David, thanks so much for the feedback about your building experience and the team, they were delighted to read your comments. We hope you make lots of happy memories in your new home, congrats from the MJH team

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SRC

SRCHunter Region, NSW

Warranties management really sucks!!!

published
Build StagePost-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi SRC, we would like to investigate your comments, can you please provide your best contact information and job number via private message so we can investigate to assist you.

Phenomenal!!!

published

From accepting our Consolidated Tender through to Handover, our experience was incredible. Elliot our Slab Supervisor was faultless and Adam Rademaker was allocated to us as our Site Supervisor and was nothing short of incredible. Communication was brilliant. He never showed any frustration with us and nothing was too much trouble. The updates were consistent and always informative which gave us peace of mind. These men are a HUGE asset to MJH.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Phenomenal Experience! What a wonderful review! Thank you so much for taking the time to let us and everyone reading Product Review know how your building experience was, the tam were delighted to read your review!

LjC

LjCHunter Region, NSW

Worst experience - Tender stage only

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi LjC, Your feedback concerns us greatly and we would like to investigate this for you, could you please provide us with your best contact details and property address via private message so we can investigate this for you. Kind regards

Brooke and Ben

Brooke and BenHunter Region, NSW

We love our new home!

published

Thank you to Andrew Dimovski and his team at Homeworld Thornton! As first time home builders they made our pre-construction phase a dream. Having never built before, Andrew helped out enormously with The suggestions and advice he had. Nothing was ever a drama. Would definitely recommend Andrew if you are looking for your dream home!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Brooke and Ben, thank you for the lovely feedback about Andrew and congratulations on your new home!

Jeff and Debbie

Jeff and DebbieSydney Surrounds, NSW

  • 2 reviews

Excellent

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jeff and Debbie, thank you for taking the time to provide your feedback about Michael and Haley, they love helping their customers dream homes come to life!

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jeff and Debbie, that is great to hear, thank you for the update, keep us posted on your progress!

Kristy Iuliano

Kristy IulianoHunter Region, NSW

Great Experience with our SS Todd Gardiner

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kristy, thank you so much for taking the time to provide your feedback about your experience, we hope you create lots of happy memories in your new home!

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Whole process has been made easier by great staff

published

Certainly can't fault the sales team at Thornton. Throughout our planning each member was professional, courteous and offered some great ideas. In particular Andrew Dimovski who was our sales consultant, and also Katrina and Tash, were also fantastic.
We had Marissa Hamling at Thornto MyChoice and from the first meeting understood and worked closely with me to achieve the look I was after as well as working within my budget. Peta Anderson for electrical and Sam Dorn just made the process easier.
We found these staff would go above and beyond and are an asset to MJH
Currently mid build and have been happy with communication and works provided by our slab supervisor Elliott, and building supervisers Billy Greentree and Todd Gardiner

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sheree, thank you so much for the lovely feedback about your journey, we can't wait to see your finished dream home!

FANTASTIC EXPERIENCE

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Flooring
Build StagePre-Construction
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Maureen, thank you so much for your feedback on your building experience so far, keep us posted on your progress!

Belinda Wilson

Belinda WilsonHunter Region, NSW

Internal colours

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateSeptember 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Belinda, thanks so much for the lovely feedback about Marissa, she loves helping her customers create their dream homes! Keep us posted on your progress!

RobbieandMichelle Lennon

RobbieandMichelle LennonSydney Surrounds, NSW

Our experience with Mac Jones so far!

published
Customer Service
Transparency
Build StagePre-Construction
Construction End DateApril 2020
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1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Robbie and Michelle, thank you so much for providing your feedback on your building experience so far, the team were so delighted to read your comments. Please keep us posted on your exciting progress!

Happychappy

HappychappyHunter Region, NSW

Excellent!

published

Our build was very well managed, which I think was because we had an excellent site supervisor. There were a just a few mistakes/defects picked up here and there, but they were immediately addressed by our site supervisor. Having a site supervisor who paid close attention to detail, who addressed our concerns immediately and kept in touch regularly, was very reassuring. The final cost was close to the estimate we received from sales (base cost of house + $100k), but there are several things (floors etc) we are doing after handover.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2022
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Happychappy, that's great news, thanks for the great feedback - congratulations on almost moving into your new home! We would love to see photos if you have the time, we hope you enjoy making many happy memories in your new home.

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Questions & Answers

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?

Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku

Buddha

Buddhaasked

NSW, Thornton (Newcastle Office)

Hi guys do you use waffle pods in your slabs

3 answers
Sue
Sue

They did on our house, we are happy with the process visually as we did not have a terrible cut requiring retaining. The cut was minimal as we had a good flat block.

Gary Higgins
Gary Higgins

No official answer?

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Buddha, yes we do use waffle pods in the slabs.

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