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Baulkham Hills (Sydney Office), Thornton (Newcastle Office), Oak Flats (South Coast Office), Port MacquarieReviewer Photos & Videos
VandySydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
raw sewrage on front lawn on handover
Besides being quoted an extra $5000 for a water tank we didn't need our build went smoothly, till hand over. On hand over we were informed that our sewrage was not connected because the pump had been removed, they knew this because while the supervisor was waiting he used the toilet and "it made a funny sound". Sure enough the front yard was littered with waste, and then when asked how this happened he blamed the demolisher they told us to use because they work well together. Now the demolisher has stated they didn't remove the pump and only di...Read more
d what McDonald Jones requested. Our bank was also given a intrem occupation certificate from McDonald Jones so they were able to receive final payment. So after two months we were forced to pay $13000 for a pump and connection so we were able to move in. And for the last three month I have not received any correspondence on how it took to handover to find out we had no sewage and how McDonald Jones obtained a intrem occupation certificate, beside the brush off from the state sales manager and three people below him and many failed attempts via email and dm.
2 comments
Hi my job number is J 604648. I have made several calls and emails and always been told we will get back to you and never hear back, lets hope this is different. I have also found the form you have se... Read more
nt to the department of fair trade stating that the sewer is hooked up if you would like a copy.Similar opinion? Write a review on ieatwords.com.au!
SolewisSydney, NSW
- 9 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Preconstruction, My Choice Design Studio appointments
Our project manager Jennie was excellent, she was very approachable and efficient in all required tasks relating to our pre construction phase. She was quick to reply and always friendly and generous with her time.
Jessica assisted us with our internal and external colour choices and she was exceptional, she listened and guided us to achieve the look of our finished home. We did find our brick choice difficult but she was wonderful at guiding us through this decision. We couldn’t be happier. The my choice design studio team were as a whole ver...Read more
y helpful. Electrical is also a big task and we were assisted by Aaron and we were extremely appreciative of his guidance and expertise. We are very happy with our build at this stage and looking forward to the construction phase.
1 comment
McDonald J.McDonald Jones Homes
Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Super friendly staff who have made the process simple
My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!
1 comment
McDonald J.McDonald Jones Homes
Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!
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BonnieSydney, NSW
- 4 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First experiences matter!
We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.
1 comment
McDonald J.McDonald Jones Homes
Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!
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KatelynSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Amazing experience!
This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!
1 comment
McDonald J.McDonald Jones Homes
Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!
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shankar v.Sydney, NSW
- NSW
- Verified customer
Our First Dream Home Built with MJH
We built our first home with Mcdonald Jones Homes and it was a fantastic experience. We did went thru lot of reputed builders and MJH came back with so much flexibility to match our custom plan. During the MJH Internal & External color selections all staffs were so friendly, flexible, helpful and so co-operative. They operate with a very well planned work flow model, where after each tasks completion the next activity happens automatically with no hassle. My Project coordinator Ashley was so friendly and guided me thru out until and after the p...Read more
lan approval and helped me to get all doubts clarified. Finally, I am lucky enough to get a Site Supervisor like Douglas Goreal who actually gave me a trouble free and happy journey thru out the construction phase. He kept his promises, delivered things with good quality with an overall an excellent and outstanding finished product. We are so happy to have our first home built with MJH, each and everyone visited our house have raised their eyebrows because of such a good and quality finish and it looks very much more than a display home. In fact, it came out so well that we imagined how it's gonna be. Doug is prompt in giving weekly feedback on the completed and upcoming tasks, and had called me for planned inspections and fixed all defects identified in no time. PCI was scheduled little earlier than the actual promised completion date and all PCI defects were finished and cleared off within a week. Overall I am very happy and for sure recommend MJH for a peaceful and happy home construction journey.1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback about your journey and the team, they were delighted to read your comments! We hope you create lots of happy memories in your new home!
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JenniferSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Wonderfully built home & great to live in!
The process of building our dream home by McDonald Jones has been very positive. Our home was a knock down rebuild & is a dual occupancy on acreage.From the outset MDJ were very accommodating as there were a lot of processes involved.
Nathan Klein was the sales consultant who helped us with the initial planning & quotes and we have nothing but praise for him as he was very helpful & patient.
Jenny Brown, our project coordinator was a real gem as she kept us sane during the ups & downs of dealing with council. For us this phase was the longest a...Read more
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Our first build
We are in pre-construction stage. So far we have been informed of each next step to take. Both Christine Lucus and Deborah Napier have worked patiently with all of our questions and changes. We have had good access to both of these lovely ladies.
Christine remained true to her word when she said that she could come up with a cost that would suit our budget. We have not encountered any issues with our build so far.
Perhaps this survey is premature given that we are in such an early stage.
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DeybraSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
My Choice Design Studio
Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.
1 comment
McDonald J.McDonald Jones Homes
Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!
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VicHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent Service
We are certainly impressed with the professionalism of the MDJ team, especially our internal colour consultant Marissa Hamling who guided us through out the whole process effortlessly .
Thanks to everyone who have looked after us so far it has certainly been a great experience !
Looking forward to 2020 to see our build come to life ..
1 comment
McDonald J.McDonald Jones Homes
Hi Vic, thanks for the feedback! Keep us posted on your progress, we can't wait to see your home come to life!
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Robyn J.Hunter Region, NSW
- 2 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Extremely happy with the building of my new home.
I am so excited to have handover in two days time! Slab supervisor Elliott was very professional and informative during the slab laying process. The building process with McDonald Jones and especially Site Supervisor Gary Howard has been a pleasure. The site was kept very tidy throughout the build and the construction works are to an excellent standard. Gary has communicated with me at each step and when a couple of glitches came up, he made sure they were amended as soon as it was possible.
I would not hesitate recommending building with MJH to anyone.
Thank you.
1 comment
McDonald J.McDonald Jones Homes
Hi Robyn, thank you for the lovely feedback and congratulations on your new hone - we hope you make lots of happy memories there!
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OliviaHunter Region, NSW
- 3 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Our exciting build journey
We Just finished our slab and I couldn’t be more thrilled Despite a few set backs due to weather our slab was poured today. The communication with our slab supervisor Elliot has been great he kept us informed at each stage we are enjoying our MjH build experience. We are also frequent visitors to the Thornton display homes for measuring furniture and well living the dream imagining how it’s going to look and it’s always great to be greeted and remembered by our sales consultant Andrew even though it’s been a year since signing our contract thanks Andrew for not only being awesome but for also helping us create our dream home that we are so close to being in.
1 comment
McDonald J.McDonald Jones Homes
Hi Olivia, thank you for the feedback on your experience so far, with Elliott and Andrew, see you soon at the Thornton Display home!
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Abid MahmoodSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great experience building our dream house with McDonald Jones
The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.
1 comment
McDonald J.McDonald Jones Homes
Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!
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The AbeysSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Insightful MyChoice studio appointment!
We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.
1 comment
McDonald J.McDonald Jones Homes
Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!
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SatchSydney, NSW
- 3 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great service with insightful guidance
Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!
1 comment
McDonald J.McDonald Jones Homes
Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!
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Katherine KeaneSydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Tara from Oran Park display home was fantastic!!
We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.
1 comment
McDonald J.McDonald Jones Homes
Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!
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Lisa and ScottSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Brilliant day....exceptional McDJ staff!
My partner and I had our full day MyChoice studio appointment yesterday. Our interior designer Katherine was absolutely amazing. She was patient, professional and so informative. She carefully guided and inspired us and made the whole process easy and whatsmore fun! Our results were wonderful and we can’t wait to see the finished product now! Thank you Katherine you are fabulous!
1 comment
McDonald J.McDonald Jones Homes
Hi Lisa and Scott, thanks so much for the feedback, keep us posted on your progress!
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NNKSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent customer service
Bronwyn Baidya explained us each and every components of house (internal and external) thoroughly. She presented many options to choose from wide range and explained their pros and cons. The way of presentation of components was nice and appropriate.
Thanks Bronwyn Baidya for your support. Really appreciate for the explanation.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback, keep us posted on your progress!
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Hamin and TitinSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent service!!!
Building a house is a daunting task, especially for someone without prior experience. After researching and reading multiple reviews on the internet, I came across a lot of horror stories regarding dealing with builders. I became hesitant and cautious in choosing a builder. After meeting with Vincent (and his team, Linda and Bianca) at HomeWorld Kellyville, I started to have confidence that I was in good hands. Vincent and his team have given me excellent customer service. I would like to thank Vincent and his team for their help. Communication...Read more
with Vincent went smoothly and efficiently, whether by email, text message, calls, or Whatsapp. Almost all my questions and problems regarding the pre-construction phase were well answered, not to mention promptly, in minutes and even in seconds. I would say that the horror stories that I read in a lot of the reviews were proven false after working with McDonald Jones Homes. As we get into the next phase of the lengthy process of building a home, I hope that the rest of my experience with McDonald Jones Homes will be as excellent as Vincent's service.1 comment
McDonald J.McDonald Jones Homes
Hi Hamin and Titin, thanks so much for the lovely honest feedback, please keep us posted on your progress throughout the building journey, we love hearing our Customer's new home stories!
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Charles L MSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Internal Selections & Contract signing
It was a very good experience for us to spend some time during our visit to MyChoice Studio for our 'Internals' & 'Contract' signing. Especially we would like to thank Rachelle, Ebony & Katherine who helped us in all the aspects with more patience, diligence and dedication, directing us with more options that were suitable to us in our choice, design & within our budget. We are thankful for your advice, suggestions & great service that you have offered so far. We are excited & eagerly waiting for the completion to imagine beautiful and see the ...Read more
outcome. Happy to recommend McDonald Jones to all of our Contacts & Connections in growing your business & our relationship with you, as our trusted brand in long-term partnership. Thanks once again! Cheers!!1 comment
McDonald J.McDonald Jones Homes
Hi Charles, thank you for the feedback,keep us posted on your progress!
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Questions & Answers
vishal m.asked
How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?
Construction time for steel frame single story built for example san marino 16 executive.
Thanku
Thomasasked
Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.
27 answers
Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend
Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.
Thanks for the reply. I will keep this as a reference
John Pasked
Hi we build our home in Medowie with McDonald Jones just over 5 years ago and have started to get quite a few cracks in the internal walls and some on the external brick work. We also have some problems with the external paint near the water tank. What is the process to get someone to have a look and see if it is covered under our building warrantry.
regards,
John
1 answer
McDonald J.McDonald Jones Homes
Hi John, Please send your contact details, address and outline your concerns and photos if you can to [email protected] or via private message on this platform and we will pass your information onto our Maintenance team in your region to assist you. Unfortunately the extremely dry weather is causing the ground and brickwork to dry considerably which can cause cracking, however our team can inspect your home and provide guidance to assist you. kind regards
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McDonald J.McDonald Jones Homes
Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards