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Reviews

4.8

740 reviews
5
(655)
4
(56)
3
(3)
2
(6)
1
(20)
  • Build Stage
    • Pre-Construction (342)
    • Post-Construction (249)
    • Mid-Construction (97)
  • Customer Service
    4.8 (605)
  • Site Admin
    4.8 (332)
  • Timeliness
    4.8 (388)
  • Structural Integrity
    4.8 (235)
  • Plumbing & Waterproofing
    4.6 (208)
  • Electrical & Lighting
    4.7 (200)
  • Flooring
    4.7 (154)
  • Transparency
    4.7 (497)
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Reviewer Photos & Videos

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Vandy

VandySydney Surrounds, NSW

raw sewrage on front lawn on handover

published
2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards

Vandy
Vandy
Solewis

SolewisSydney, NSW

  • 9 reviews

Preconstruction, My Choice Design Studio appointments

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!

Super friendly staff who have made the process simple

published

My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!



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Bonnie

BonnieSydney, NSW

  • 4 reviews

First experiences matter!

published

We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!

Katelyn

KatelynSydney, NSW

  • 2 reviews

Amazing experience!

published

This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!

shankar v.

shankar v.Sydney, NSW

  • NSW
  • Verified customer

Our First Dream Home Built with MJH

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback about your journey and the team, they were delighted to read your comments! We hope you create lots of happy memories in your new home!

Jennifer

JenniferSydney, NSW

  • 2 reviews

Wonderfully built home & great to live in!

published

Our first build

published

We are in pre-construction stage. So far we have been informed of each next step to take. Both Christine Lucus and Deborah Napier have worked patiently with all of our questions and changes. We have had good access to both of these lovely ladies.
Christine remained true to her word when she said that she could come up with a cost that would suit our budget. We have not encountered any issues with our build so far.

Perhaps this survey is premature given that we are in such an early stage.

Deybra

DeybraSydney, NSW

  • 2 reviews

My Choice Design Studio

published

Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!

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Vic

VicHunter Region, NSW

Excellent Service

published

We are certainly impressed with the professionalism of the MDJ team, especially our internal colour consultant Marissa Hamling who guided us through out the whole process effortlessly .
Thanks to everyone who have looked after us so far it has certainly been a great experience !
Looking forward to 2020 to see our build come to life ..

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vic, thanks for the feedback! Keep us posted on your progress, we can't wait to see your home come to life!

Robyn J.

Robyn J.Hunter Region, NSW

  • 2 reviews

Extremely happy with the building of my new home.

published

I am so excited to have handover in two days time! Slab supervisor Elliott was very professional and informative during the slab laying process. The building process with McDonald Jones and especially Site Supervisor Gary Howard has been a pleasure. The site was kept very tidy throughout the build and the construction works are to an excellent standard. Gary has communicated with me at each step and when a couple of glitches came up, he made sure they were amended as soon as it was possible.
I would not hesitate recommending building with MJH to anyone.
Thank you.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Robyn, thank you for the lovely feedback and congratulations on your new hone - we hope you make lots of happy memories there!

Olivia

OliviaHunter Region, NSW

  • 3 reviews

Our exciting build journey

published

We Just finished our slab and I couldn’t be more thrilled Despite a few set backs due to weather our slab was poured today. The communication with our slab supervisor Elliot has been great he kept us informed at each stage we are enjoying our MjH build experience. We are also frequent visitors to the Thornton display homes for measuring furniture and well living the dream imagining how it’s going to look and it’s always great to be greeted and remembered by our sales consultant Andrew even though it’s been a year since signing our contract thanks Andrew for not only being awesome but for also helping us create our dream home that we are so close to being in.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Olivia, thank you for the feedback on your experience so far, with Elliott and Andrew, see you soon at the Thornton Display home!

Abid Mahmood

Abid MahmoodSydney, NSW

Great experience building our dream house with McDonald Jones

published

The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!

The Abeys

The AbeysSydney, NSW

Insightful MyChoice studio appointment!

published

We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!

Satch

SatchSydney, NSW

  • 3 reviews

Great service with insightful guidance

published

Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!

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Katherine Keane

Katherine KeaneSydney Surrounds, NSW

Tara from Oran Park display home was fantastic!!

published

We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!

Lisa and Scott

Lisa and ScottSydney, NSW

  • 2 reviews

Brilliant day....exceptional McDJ staff!

published

My partner and I had our full day MyChoice studio appointment yesterday. Our interior designer Katherine was absolutely amazing. She was patient, professional and so informative. She carefully guided and inspired us and made the whole process easy and whatsmore fun! Our results were wonderful and we can’t wait to see the finished product now! Thank you Katherine you are fabulous!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lisa and Scott, thanks so much for the feedback, keep us posted on your progress!

NNK

NNKSydney, NSW

  • 2 reviews

Excellent customer service

published

Bronwyn Baidya explained us each and every components of house (internal and external) thoroughly. She presented many options to choose from wide range and explained their pros and cons. The way of presentation of components was nice and appropriate.
Thanks Bronwyn Baidya for your support. Really appreciate for the explanation.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback, keep us posted on your progress!

Hamin and Titin

Hamin and TitinSydney, NSW

Excellent service!!!

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Hamin and Titin, thanks so much for the lovely honest feedback, please keep us posted on your progress throughout the building journey, we love hearing our Customer's new home stories!

Charles L M

Charles L MSydney, NSW

Internal Selections & Contract signing

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Charles, thank you for the feedback,keep us posted on your progress!

Page 3 of 37
See all McDonald Jones Homes reviews

Questions & Answers

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?

Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku

Thomas

Thomasasked

NSW

Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.

27 answers
Josie M.
Josie M.

Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend

Meilka
Meilka

Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.

Thomas
Thomas

Thanks for the reply. I will keep this as a reference

John P

John Pasked

NSW

Hi we build our home in Medowie with McDonald Jones just over 5 years ago and have started to get quite a few cracks in the internal walls and some on the external brick work. We also have some problems with the external paint near the water tank. What is the process to get someone to have a look and see if it is covered under our building warrantry.
regards,
John

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi John, Please send your contact details, address and outline your concerns and photos if you can to [email protected] or via private message on this platform and we will pass your information onto our Maintenance team in your region to assist you. Unfortunately the extremely dry weather is causing the ground and brickwork to dry considerably which can cause cracking, however our team can inspect your home and provide guidance to assist you. kind regards

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