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9 questions from our users

vishal m.

vishal m.asked

NSW, Thornton (Newcastle Office)

How long after the slab that mcdonald jones start steel frame. I mean usual dry out time for slab before framing?



Construction time for steel frame single story built for example san marino 16 executive.

Thanku

2 answers
Jordan T.
Jordan T.

About a week for us.

vishal m.
vishal m.

Thanku



Thomas

Thomasasked

NSW

Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.

27 answers
Josie M.
Josie M.

Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend

Meilka
Meilka

Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.

Thomas
Thomas

Thanks for the reply. I will keep this as a reference



John P

John Pasked

NSW

Hi we build our home in Medowie with McDonald Jones just over 5 years ago and have started to get quite a few cracks in the internal walls and some on the external brick work. We also have some problems with the external paint near the water tank. What is the process to get someone to have a look and see if it is covered under our building warrantry.
regards,
John

1 answer
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi John, Please send your contact details, address and outline your concerns and photos if you can to [email protected] or via private message on this platform and we will pass your information onto our Maintenance team in your region to assist you. Unfortunately the extremely dry weather is causing the ground and brickwork to dry considerably which can cause cracking, however our team can inspect your home and provide guidance to assist you. kind regards

Amanda

Amandaasked

NSW

Any feedback on recent builds in the Hunter area?

3 answers
Yasmin
Yasmin

Hi Amanda. I’m not sure of the Hunter area. My build was in Leppington NSW.

Wotaj. Oke
Wotaj. Oke

Hi Amanda. I would not recommend McDonald Jones to my worst enemy.
My review was removed
My review read as follows:
Wish we hadnt chosen a builder with a reputation like McDonald Jones. All we have had since we first engaged them are problems and price increases.i wouldnt recommend them to my worst enemy.
I find it remarkable that a company with such a big name are such big flops
Sort the reviews by most liked to see the big picture, and beware

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Wotaj. Oke, Our team would like to meet with you to discuss your concerns to understand and assist you, could you please provide your best contact details via private message so we can arrange this. kind regards

Raj

Rajasked

NSW, Baulkham Hills (Sydney Office)

I have got 357m2 land in Schofields and looking to build double story with budget $270k to $305k . Please advise me. Thanks

2 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Raj, You can find our range of two storey homes here: https://www.mcdonaldjoneshomes.com.au/two-storey-homes our homes range in size for smaller lots ans prices. We can also arrange for one of our Building and Design Consultants to discuss which home design would suit your land and lifestyle better, if you would like to provide your details via private message. kind regards

Gary Higgins
Gary Higgins

Ooh a sale... get on this one

Buddha

Buddhaasked

NSW, Thornton (Newcastle Office)

Hi guys do you use waffle pods in your slabs

3 answers
Sue
Sue

They did on our house, we are happy with the process visually as we did not have a terrible cut requiring retaining. The cut was minimal as we had a good flat block.

Gary Higgins
Gary Higgins

No official answer?

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Buddha, yes we do use waffle pods in the slabs.

Deborah

Deborahasked

NSW

According to your portal, on line information, we have been enjoying our new home since handover on 24th May 2022. Information from you portal....
‘24 May 2022
Milestone: Handover.
22 Mar 2022
New document Practical Completion Guide.pdf was added.
21 Mar 2022
Milestone: House and Site Clean’
None of this has happened. Can’t understand where you have got your information to put this in print. We are still waiting for our house to be cleaned, our appliances to be installed. Our final payment has been made as requested by you MACDONALD JONES HOMES and told that when that payment was made that the appliances would be installed. Well, as of today 7am, 28th May 2022 we have no appliances, no clean house or site and definitely no keys or access to our ‘dream’ house, as stated by your company ................
“Congratulations keys to your brand new home, ready for you to create cherished memories in. This is when your journey really begins.”
That is nothing but a pack of lies. Here are some of the things that we have been told....... We were told at PCI which was 18th March 2022 that we would be in the house in 2 weeks, defect period would start in 4 weeks, well that didn’t happened and was told, that was our fault, because house was handed back to us to complete a layback which was to be completed for occupation certificate, but, that wasn’t going to stop any completion work identified at PCI, as expressed to us by the site supervisor. That didn’t happen. Upon another inspection we were told.... pay your final payment and the completion work will be completed. We paid our final payment a week ago still waiting for appliances.....We understand that appliances are the last thing installed and house cleaned. Still waiting for both. It is now over 50 yes fifty WORKING DAYS since PCI. So the BIG question is...when do the appliances get installed and the site/dream home get cleaned??????? Next question When do we get to actually and really live in our ‘dream’ home.
Just for your information. Our original completion date was September 2018, then a revised date of April 2022 now we are in May 2022 heading to June 2022. An answer today would be appreciated, our job number is 604421

7 answers
Deborah
Deborah

Is it possible to have an answer to my question ?

Deborah
Deborah

Are you going to give me an answer today?

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Deborah, thank you for bringing this to our attention, we have also responded to your post on Facebook, we understand this matter was independently assessed and determined that works we completed in accordance of your building contract and the delays were incurred as a result of these undertakings and investigations. We understand the Site Supervisor have confirmed with you that you will receive the keys tomorrow and the final appliance delivery can be completed. Kind regards

Dharma

Dharmaasked

NSW, Baulkham Hills (Sydney Office)

I am doing a tender with McDonald Jones. But currently holding the consolidated tender because of other builder's unethical and unprofessional act. The other builder with its office at Spring Farm is building a house on my neighbour's lot and during their build they are illegally using my land. Both the builder and owner did not contact me for the use of my land. Without any permission from me, they used my land to deposit a huge pile of soil, mix the concrete, drive and park their vehicle, put a building fence halfway through my property. They increased slope of my land to level it with their block affecting the original gradient of my land. Upon speaking with the Site manager, he advised that he did it to save the unnecessary cost to their customer as their customer's land was sloped. He initially assured me by email that they would return my land to original state. They removed the the building fence and partially removed the spoil from my land, but deposited and spread out huge soil on my land to bring it to the level of their customer. The builder is now not receiving my calls, not responding to my emails and message.
The other builder did not care about the neighbour's property. They illegally used and damaged someone's property for their own benefits. They tried to save their own cost but did not think about the negative impact and additional cost to their neighbor.
I have reported this to council, but council advised me to resolve this internally or go to local court. Council is not helping much, about which the builder is very much aware as he said to me "Council does nothing". Thats why the builder is trying to take the advantage of this. The builder is completely negligent as the site manager thinks this is normal in building industry to use someone's property. In my case, the builder not only illegally used the property, but also damaged my property as the slope of land and contour has been completely affected because of the excess spoil being deposited on my land to make the same level to their customer.

Is there any legal process to action against the builder for illegal use and damage of property or I have to go to local court as advised by council? Is there any builders forum where I can report about this builder? My build is delayed and affected because of this builder's negligence and I am mentally stressed.

5 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, we would also like to assist you as we want to ensure you can build your dream home as soon as you can, could you please send us your job number and best contact details via private message so we can contact your team, kind regards

Dharma
Dharma

Thanks for your prompt response. My job number is 605150. Sorry not sure how to send a private message. I believe you will be able to grab my details with this job number.

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, thank you for providing your job number, that's great, we can make sure your best contact details are on file and if not we can private message you so you can respond that way. Have a great day!

Sachin

Sachinasked

NSW, Baulkham Hills (Sydney Office)

Does McDonald jones build custom designed Homes

2 answers
Matt
Matt

Two tips Sachin
1. Filter their reviews (sort by rating lowest) & see their true ratings before the flood of “pre-construction” reviews.
2. Read the rest of their questions to see how happy they may or may not make you

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Matt, thank you for your assistance in responding to Sachin. Sachin, please feel free to scroll through our reviews, as you will see they vary through the building stages depending on when our Customer's have the chance to provide an honest review, and they even update the reviews as they progress through the building journey.

Hi Sachin, in response to your question, if you would like further information about the home designs we provide you can view them here: https://www.mcdonaldjoneshomes.com.au/home-design, we have standard designs that can be altered to suit your needs. We have a broad range of homes to suit all stages of life and we can adjust plans to suit your lifestyle needs, you can simply discuss these with your local Building and Design Consultant, who would be happy to assist you with any questions you have. kind regards

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