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Reviews

4.7

807 reviews
5
(701)
4
(61)
3
(5)
2
(12)
1
(28)
  • Build Stage
    • Pre-Construction (360)
    • Post-Construction (261)
    • Mid-Construction (102)
  • Customer Service
    4.9 (638)
  • Site Admin
    4.8 (352)
  • Timeliness
    4.8 (410)
  • Structural Integrity
    4.8 (252)
  • Plumbing & Waterproofing
    4.7 (222)
  • Electrical & Lighting
    4.7 (214)
  • Flooring
    4.7 (165)
  • Transparency
    4.7 (528)
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Reviewer Photos & Videos

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Pre construction phase

published

I have been dealing with Debrah and Christine from the Nowra show homes and have found them a very helpful and professional team to work with. I would like to thank Christine especially for being patient in letting me sort out my final plans and being very helpful in all aspects. I’m only at pre- construction phase but looking forward to the rest of the stages as it’s been good so far.



1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dan, thanks so much for the feedback, the team were delighted to read your comments, please keep us posted on your progress!

Vandy

VandySydney Surrounds, NSW

raw sewrage on front lawn on handover

published
2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards



Vandy
Vandy
Solewis

SolewisSydney, NSW

  • 9 reviews

Preconstruction, My Choice Design Studio appointments

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!



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Super friendly staff who have made the process simple

published

My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!

Bonnie

BonnieSydney, NSW

  • 4 reviews

First experiences matter!

published

We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!

Katelyn

KatelynSydney, NSW

  • 2 reviews

Amazing experience!

published

This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!

shankar v.

shankar v.Sydney, NSW

  • NSW
  • Verified customer

Our First Dream Home Built with MJH

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback about your journey and the team, they were delighted to read your comments! We hope you create lots of happy memories in your new home!

Jennifer

JenniferSydney, NSW

  • 2 reviews

Wonderfully built home & great to live in!

published

Our first build

published

We are in pre-construction stage. So far we have been informed of each next step to take. Both Christine Lucus and Deborah Napier have worked patiently with all of our questions and changes. We have had good access to both of these lovely ladies.
Christine remained true to her word when she said that she could come up with a cost that would suit our budget. We have not encountered any issues with our build so far.

Perhaps this survey is premature given that we are in such an early stage.

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Deybra

DeybraSydney, NSW

  • 2 reviews

My Choice Design Studio

published

Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!

Vic

VicHunter Region, NSW

Excellent Service

published

We are certainly impressed with the professionalism of the MDJ team, especially our internal colour consultant Marissa Hamling who guided us through out the whole process effortlessly .
Thanks to everyone who have looked after us so far it has certainly been a great experience !
Looking forward to 2020 to see our build come to life ..

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Vic, thanks for the feedback! Keep us posted on your progress, we can't wait to see your home come to life!

Robyn J.

Robyn J.Hunter Region, NSW

  • 2 reviews

Extremely happy with the building of my new home.

published

I am so excited to have handover in two days time! Slab supervisor Elliott was very professional and informative during the slab laying process. The building process with McDonald Jones and especially Site Supervisor Gary Howard has been a pleasure. The site was kept very tidy throughout the build and the construction works are to an excellent standard. Gary has communicated with me at each step and when a couple of glitches came up, he made sure they were amended as soon as it was possible.
I would not hesitate recommending building with MJH to anyone.
Thank you.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Robyn, thank you for the lovely feedback and congratulations on your new hone - we hope you make lots of happy memories there!

Olivia

OliviaHunter Region, NSW

  • 3 reviews

Our exciting build journey

published

We Just finished our slab and I couldn’t be more thrilled Despite a few set backs due to weather our slab was poured today. The communication with our slab supervisor Elliot has been great he kept us informed at each stage we are enjoying our MjH build experience. We are also frequent visitors to the Thornton display homes for measuring furniture and well living the dream imagining how it’s going to look and it’s always great to be greeted and remembered by our sales consultant Andrew even though it’s been a year since signing our contract thanks Andrew for not only being awesome but for also helping us create our dream home that we are so close to being in.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Olivia, thank you for the feedback on your experience so far, with Elliott and Andrew, see you soon at the Thornton Display home!

Abid Mahmood

Abid MahmoodSydney, NSW

Great experience building our dream house with McDonald Jones

published

The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!

The Abeys

The AbeysSydney, NSW

Insightful MyChoice studio appointment!

published

We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!

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Almeria Two

Almeria TwoSydney, NSW

Great Service Friendly Team

published

The 2 ladies at Willowdale, Tracy Neilsen and Mary guided me the through the first and hardest steps of my first build. Not only did I get a good deal but had a lot of help and laughs along the way. Made my decision making a lot easier. Was a great help. Thanks ladies very professional.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Almeria Two, thanks for the lovely feedback, we're so pleased you had a great laugh and help through this stage, please keep us posted on your progress!

Five Star Customer Service

published

I couldn't ask for a more positive start to my pre-construction phase. Tracey at McDonald Jones Willowdale has been an absolute pleasure to deal with. She has an absolute wealth of knowledge to offer and has helped me through any queries I have had regarding upgrades and plan changes. Her Five Star Customer service is second to none. I am excited going forward as Tracey, Mary and staff have made me feel more than confident that my build will continue to be a positive experience.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lisa, thank you for the lovely feedback, we can't wait to see you new home come to life! Keep us posted on your progress!

Satch

SatchSydney, NSW

  • 3 reviews

Great service with insightful guidance

published

Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!

Karen

KarenCurtin 2605, ACT

  • 3 reviews

Our home in retirement

published

Early stages yet, CT draining to say the least, backwards and forwards to many times, planning was heated things we were told, we find out we cannot have due to regulations at planning. Colours good knowledge of products, but once they have your 5000 they don't seem to care or respond to correspondence, we were suppose to sign contract this week but had to cancel and still don't have it nor a firm price. cannot believe the builders premium on all additional items.

3 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Karen, we are disappointed to read your comments and would like to investigate, could you please provide your best contact details and job number via private message so we can follow this up for you.

Karen
Karen

private msg to who at what address

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Karen, we have sent you a private message via Product Review that you can respond to to help you. kind regards

Katherine Keane

Katherine KeaneSydney Surrounds, NSW

Tara from Oran Park display home was fantastic!!

published

We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!

Page 3 of 41
See all McDonald Jones Homes reviews

Questions & Answers

Rod B.

Rod B.asked

McDonald Jones Homes

Hi all.
My wife and I are looking at a knockdown rebuild with MJH just just got a costing of $50000 for basix and site cost.
Block is level
This just seems excessive to us

2 answers
Michelle Maltese
Michelle Maltese

we are building on a vacant block but does seem a little expensive, I would get a second opinion
Thanks

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Rob, if you would like to provide us with your details via private message, we can have the team contact you to discuss your concerns further. Unfortunately with Knock Down Rebuilds, there are various factors that may affect the costs including Council requirements which is related to BASIX and site requirements.

Kathy

Kathyasked

McDonald Jones Homes

Hi just wondering if anyone has had any experience in what is better to go with in Kitchen & Bathroom Cabinetry. Not sure wether to go with Polyutrethane gloss or Thermolaminate gloss for the cupboards thanks.

No answers
Geoff Kemp

Geoff Kempasked

McDonald Jones Homes

I commenced my journey with McDonald Jones in October 2018 (18 Months ago).
I was initially pleased with their service, price and inclusions. There was some mucking around back and forth with council and basics in the beginning but building started April 2022 (12 Months ago)
12 Months and I am still waiting for keys as of today 8/4/20 even though I have been sent a congratulatory message welcoming me to my new home, I don’t even have carpet, bench in the kitchen or garage door.
Along the way disappointments have been regular. At every turn another disappointment, another item not included, another price increase (65,000 over my original price), another lie, another email or phone call not returned, another site manager allocated to my home, another mistake, another hold up to the build, another excuse.
I did write this in the review section above only to find it was taken down.
If you have endless money, endless time and are not keen on good quality... Find yourself at home here (in time)

4 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Geoff, we are disappointed to read your comments and would like to assist you, can you please provide your job number so we can investigate for you. Product REview manages the publishing of reviews, so you can check with them as to why your review was taken down, as we don't have any control over this. kind regards

Amar
Amar

Hi Geoff, we also had worst experience from Fyshwick office in ACT

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Amar, if you could let us know your job number also we would like to investigate your comments. Thank you

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