Reviewer Photos & Videos
- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre construction phase
I have been dealing with Debrah and Christine from the Nowra show homes and have found them a very helpful and professional team to work with. I would like to thank Christine especially for being patient in letting me sort out my final plans and being very helpful in all aspects. I’m only at pre- construction phase but looking forward to the rest of the stages as it’s been good so far.
1 comment
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VandySydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
raw sewrage on front lawn on handover
Besides being quoted an extra $5000 for a water tank we didn't need our build went smoothly, till hand over. On hand over we were informed that our sewrage was not connected because the pump had been removed, they knew this because while the supervisor was waiting he used the toilet and "it made a funny sound". Sure enough the front yard was littered with waste, and then when asked how this happened he blamed the demolisher they told us to use because they work well together. Now the demolisher has stated they didn't remove the pump and only di...Read more
d what McDonald Jones requested. Our bank was also given a intrem occupation certificate from McDonald Jones so they were able to receive final payment. So after two months we were forced to pay $13000 for a pump and connection so we were able to move in. And for the last three month I have not received any correspondence on how it took to handover to find out we had no sewage and how McDonald Jones obtained a intrem occupation certificate, beside the brush off from the state sales manager and three people below him and many failed attempts via email and dm.2 comments
McDonald J.McDonald Jones Homes
Hi Vandy, we would like to investigate this further for you to assist, can you please provide your job number so we can action this, kind regards
Hi my job number is J 604648. I have made several calls and emails and always been told we will get back to you and never hear back, lets hope this is different. I have also found the form you have se... Read more
nt to the department of fair trade stating that the sewer is hooked up if you would like a copy.Similar opinion? Write a review on ieatwords.com.au!
SolewisSydney, NSW
- 9 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Preconstruction, My Choice Design Studio appointments
Our project manager Jennie was excellent, she was very approachable and efficient in all required tasks relating to our pre construction phase. She was quick to reply and always friendly and generous with her time.
Jessica assisted us with our internal and external colour choices and she was exceptional, she listened and guided us to achieve the look of our finished home. We did find our brick choice difficult but she was wonderful at guiding us through this decision. We couldn’t be happier. The my choice design studio team were as a whole ver...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Solewis, thank you for the feedback, the team were delighted to read your comments, please keep us updated on your progress!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Super friendly staff who have made the process simple
My partner and I have been super happy with our couple of visits to the MyChoice studio.
We have been very thankful of the help we have received from Rachelle and the other staff at the studio. They were more then willing to go out of there way to help and we never felt pressured into anything. We are very appreciative and would highly recommend to anyone who considers building!
1 comment
McDonald J.McDonald Jones Homes
Hi Keiran, thank you for your feedback about your experience, keep us posted on your progress!
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BonnieSydney, NSW
- 4 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First experiences matter!
We are only at the signed CT stage but to get to this stage we have been really happy with both Linda (initial contact) and Vince ( ongoing contact) from Kellyville homeworld. They are both friendly and professional.
Vince replies to email queries quickly and has a great wealth of knowledge concerning our build.
Hoping the rest of the build is as professional.
1 comment
McDonald J.McDonald Jones Homes
Hi Bonnie, how exciting! We can't wait to build your new dream home! Keep us posted on your progress!
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KatelynSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Amazing experience!
This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!
1 comment
McDonald J.McDonald Jones Homes
Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!
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shankar v.Sydney, NSW
- NSW
- Verified customer
Our First Dream Home Built with MJH
We built our first home with Mcdonald Jones Homes and it was a fantastic experience. We did went thru lot of reputed builders and MJH came back with so much flexibility to match our custom plan. During the MJH Internal & External color selections all staffs were so friendly, flexible, helpful and so co-operative. They operate with a very well planned work flow model, where after each tasks completion the next activity happens automatically with no hassle. My Project coordinator Ashley was so friendly and guided me thru out until and after the p...Read more
lan approval and helped me to get all doubts clarified. Finally, I am lucky enough to get a Site Supervisor like Douglas Goreal who actually gave me a trouble free and happy journey thru out the construction phase. He kept his promises, delivered things with good quality with an overall an excellent and outstanding finished product. We are so happy to have our first home built with MJH, each and everyone visited our house have raised their eyebrows because of such a good and quality finish and it looks very much more than a display home. In fact, it came out so well that we imagined how it's gonna be. Doug is prompt in giving weekly feedback on the completed and upcoming tasks, and had called me for planned inspections and fixed all defects identified in no time. PCI was scheduled little earlier than the actual promised completion date and all PCI defects were finished and cleared off within a week. Overall I am very happy and for sure recommend MJH for a peaceful and happy home construction journey.1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback about your journey and the team, they were delighted to read your comments! We hope you create lots of happy memories in your new home!
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JenniferSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Wonderfully built home & great to live in!
The process of building our dream home by McDonald Jones has been very positive. Our home was a knock down rebuild & is a dual occupancy on acreage.From the outset MDJ were very accommodating as there were a lot of processes involved.
Nathan Klein was the sales consultant who helped us with the initial planning & quotes and we have nothing but praise for him as he was very helpful & patient.
Jenny Brown, our project coordinator was a real gem as she kept us sane during the ups & downs of dealing with council. For us this phase was the longest a...Read more
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- NSW, Oak Flats (South Coast Office)
- Verified customer
Our first build
We are in pre-construction stage. So far we have been informed of each next step to take. Both Christine Lucus and Deborah Napier have worked patiently with all of our questions and changes. We have had good access to both of these lovely ladies.
Christine remained true to her word when she said that she could come up with a cost that would suit our budget. We have not encountered any issues with our build so far.
Perhaps this survey is premature given that we are in such an early stage.
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DeybraSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
My Choice Design Studio
Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.
1 comment
McDonald J.McDonald Jones Homes
Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!
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VicHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent Service
We are certainly impressed with the professionalism of the MDJ team, especially our internal colour consultant Marissa Hamling who guided us through out the whole process effortlessly .
Thanks to everyone who have looked after us so far it has certainly been a great experience !
Looking forward to 2020 to see our build come to life ..
1 comment
McDonald J.McDonald Jones Homes
Hi Vic, thanks for the feedback! Keep us posted on your progress, we can't wait to see your home come to life!
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Robyn J.Hunter Region, NSW
- 2 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Extremely happy with the building of my new home.
I am so excited to have handover in two days time! Slab supervisor Elliott was very professional and informative during the slab laying process. The building process with McDonald Jones and especially Site Supervisor Gary Howard has been a pleasure. The site was kept very tidy throughout the build and the construction works are to an excellent standard. Gary has communicated with me at each step and when a couple of glitches came up, he made sure they were amended as soon as it was possible.
I would not hesitate recommending building with MJH to anyone.
Thank you.
1 comment
McDonald J.McDonald Jones Homes
Hi Robyn, thank you for the lovely feedback and congratulations on your new hone - we hope you make lots of happy memories there!
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OliviaHunter Region, NSW
- 3 reviews
- NSW, Thornton (Newcastle Office)
- Verified customer
Our exciting build journey
We Just finished our slab and I couldn’t be more thrilled Despite a few set backs due to weather our slab was poured today. The communication with our slab supervisor Elliot has been great he kept us informed at each stage we are enjoying our MjH build experience. We are also frequent visitors to the Thornton display homes for measuring furniture and well living the dream imagining how it’s going to look and it’s always great to be greeted and remembered by our sales consultant Andrew even though it’s been a year since signing our contract thanks Andrew for not only being awesome but for also helping us create our dream home that we are so close to being in.
1 comment
McDonald J.McDonald Jones Homes
Hi Olivia, thank you for the feedback on your experience so far, with Elliott and Andrew, see you soon at the Thornton Display home!
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Abid MahmoodSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great experience building our dream house with McDonald Jones
The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.
1 comment
McDonald J.McDonald Jones Homes
Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!
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The AbeysSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Insightful MyChoice studio appointment!
We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.
1 comment
McDonald J.McDonald Jones Homes
Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!
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Almeria TwoSydney, NSW
- McDonald Jones Homes
- Verified customer
Great Service Friendly Team
The 2 ladies at Willowdale, Tracy Neilsen and Mary guided me the through the first and hardest steps of my first build. Not only did I get a good deal but had a lot of help and laughs along the way. Made my decision making a lot easier. Was a great help. Thanks ladies very professional.
1 comment
McDonald J.McDonald Jones Homes
Hi there Almeria Two, thanks for the lovely feedback, we're so pleased you had a great laugh and help through this stage, please keep us posted on your progress!
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- McDonald Jones Homes
- Verified customer
Five Star Customer Service
I couldn't ask for a more positive start to my pre-construction phase. Tracey at McDonald Jones Willowdale has been an absolute pleasure to deal with. She has an absolute wealth of knowledge to offer and has helped me through any queries I have had regarding upgrades and plan changes. Her Five Star Customer service is second to none. I am excited going forward as Tracey, Mary and staff have made me feel more than confident that my build will continue to be a positive experience.
1 comment
McDonald J.McDonald Jones Homes
Hi Lisa, thank you for the lovely feedback, we can't wait to see you new home come to life! Keep us posted on your progress!
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SatchSydney, NSW
- 3 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great service with insightful guidance
Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!
1 comment
McDonald J.McDonald Jones Homes
Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!
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KarenCurtin 2605, ACT
- 3 reviews
- ACT, Fyshwick
- Verified customer
Our home in retirement
Early stages yet, CT draining to say the least, backwards and forwards to many times, planning was heated things we were told, we find out we cannot have due to regulations at planning. Colours good knowledge of products, but once they have your 5000 they don't seem to care or respond to correspondence, we were suppose to sign contract this week but had to cancel and still don't have it nor a firm price. cannot believe the builders premium on all additional items.
3 comments
McDonald J.McDonald Jones Homes
Hi Karen, we are disappointed to read your comments and would like to investigate, could you please provide your best contact details and job number via private message so we can follow this up for you.
private msg to who at what address
McDonald J.McDonald Jones Homes
Hi Karen, we have sent you a private message via Product Review that you can respond to to help you. kind regards
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Katherine KeaneSydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Tara from Oran Park display home was fantastic!!
We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.
1 comment
McDonald J.McDonald Jones Homes
Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!
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Questions & Answers
Rod B.asked
Hi all.
My wife and I are looking at a knockdown rebuild with MJH just just got a costing of $50000 for basix and site cost.
Block is level
This just seems excessive to us
2 answers
we are building on a vacant block but does seem a little expensive, I would get a second opinion
Thanks
McDonald J.McDonald Jones Homes
Hi Rob, if you would like to provide us with your details via private message, we can have the team contact you to discuss your concerns further. Unfortunately with Knock Down Rebuilds, there are various factors that may affect the costs including Council requirements which is related to BASIX and site requirements.
Kathyasked
Hi just wondering if anyone has had any experience in what is better to go with in Kitchen & Bathroom Cabinetry. Not sure wether to go with Polyutrethane gloss or Thermolaminate gloss for the cupboards thanks.
No answers
Geoff Kempasked
I commenced my journey with McDonald Jones in October 2018 (18 Months ago).
I was initially pleased with their service, price and inclusions. There was some mucking around back and forth with council and basics in the beginning but building started April 2022 (12 Months ago)
12 Months and I am still waiting for keys as of today 8/4/20 even though I have been sent a congratulatory message welcoming me to my new home, I don’t even have carpet, bench in the kitchen or garage door.
Along the way disappointments have been regular. At every turn another disappointment, another item not included, another price increase (65,000 over my original price), another lie, another email or phone call not returned, another site manager allocated to my home, another mistake, another hold up to the build, another excuse.
I did write this in the review section above only to find it was taken down.
If you have endless money, endless time and are not keen on good quality... Find yourself at home here (in time)
4 answers
McDonald J.McDonald Jones Homes
Hi Geoff, we are disappointed to read your comments and would like to assist you, can you please provide your job number so we can investigate for you. Product REview manages the publishing of reviews, so you can check with them as to why your review was taken down, as we don't have any control over this. kind regards
Hi Geoff, we also had worst experience from Fyshwick office in ACT
McDonald J.McDonald Jones Homes
Hi Amar, if you could let us know your job number also we would like to investigate your comments. Thank you
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McDonald J.McDonald Jones Homes
Hi Dan, thanks so much for the feedback, the team were delighted to read your comments, please keep us posted on your progress!