Reviewer Photos & Videos
Lisa and ScottSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Brilliant day....exceptional McDJ staff!
My partner and I had our full day MyChoice studio appointment yesterday. Our interior designer Katherine was absolutely amazing. She was patient, professional and so informative. She carefully guided and inspired us and made the whole process easy and whatsmore fun! Our results were wonderful and we can’t wait to see the finished product now! Thank you Katherine you are fabulous!
1 comment
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NNKSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent customer service
Bronwyn Baidya explained us each and every components of house (internal and external) thoroughly. She presented many options to choose from wide range and explained their pros and cons. The way of presentation of components was nice and appropriate.
Thanks Bronwyn Baidya for your support. Really appreciate for the explanation.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback, keep us posted on your progress!
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Hamin and TitinSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent service!!!
Building a house is a daunting task, especially for someone without prior experience. After researching and reading multiple reviews on the internet, I came across a lot of horror stories regarding dealing with builders. I became hesitant and cautious in choosing a builder. After meeting with Vincent (and his team, Linda and Bianca) at HomeWorld Kellyville, I started to have confidence that I was in good hands. Vincent and his team have given me excellent customer service. I would like to thank Vincent and his team for their help. Communication...Read more
with Vincent went smoothly and efficiently, whether by email, text message, calls, or Whatsapp. Almost all my questions and problems regarding the pre-construction phase were well answered, not to mention promptly, in minutes and even in seconds. I would say that the horror stories that I read in a lot of the reviews were proven false after working with McDonald Jones Homes. As we get into the next phase of the lengthy process of building a home, I hope that the rest of my experience with McDonald Jones Homes will be as excellent as Vincent's service.1 comment
McDonald J.McDonald Jones Homes
Hi Hamin and Titin, thanks so much for the lovely honest feedback, please keep us posted on your progress throughout the building journey, we love hearing our Customer's new home stories!
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Charles L MSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Internal Selections & Contract signing
It was a very good experience for us to spend some time during our visit to MyChoice Studio for our 'Internals' & 'Contract' signing. Especially we would like to thank Rachelle, Ebony & Katherine who helped us in all the aspects with more patience, diligence and dedication, directing us with more options that were suitable to us in our choice, design & within our budget. We are thankful for your advice, suggestions & great service that you have offered so far. We are excited & eagerly waiting for the completion to imagine beautiful and see the ...Read more
outcome. Happy to recommend McDonald Jones to all of our Contacts & Connections in growing your business & our relationship with you, as our trusted brand in long-term partnership. Thanks once again! Cheers!!1 comment
McDonald J.McDonald Jones Homes
Hi Charles, thank you for the feedback,keep us posted on your progress!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Amazing customer service
We can’t thank McDonald Jones enough for helping us recently to make a variation to our contract to accomodate a request from our bank. Both Phil Haigh and Nathan Klein responded so quickly and did everything they could do give us a positive outcome in this situation. Customer service has always exceeded our expectations which is a breath of fresh air when dealing with some companies in the property industry. They have definitely made our build experience a positive one and we would definitely recommend McDonald Jones those wanting to build their own home.
1 comment
McDonald J.McDonald Jones Homes
Hi Claire, that's lovely to hear, Phil and Nathan were delighted to read your comments. Please keep us posted on your progress!
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Prajeev DivyaSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Design Consultation- Excellent
We looked at most of the display homes around and discussed our requirements with a number of representatives. MJH Design consultant Vincent Klein and his team ( Lynda and Bianca) at Baulkam Hills Home World helped us with our requirements. We signed the initial agreement with confidence and moved to the next stage.We have been given a proficient assistant with our enquires . Communication has been wonderful with Vince and team. We look forward further help during our construction Journey.
Thanks again
Prajeev & Divya
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for your feedback on your journey so far, please keep us posted on your progress!
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yadavpriya2790Sydney, NSW
- NSW
- Verified customer
Great Quality House
Since it was our first home, me and my husband were quite confused to choose the right builder. We visited lot of builders but McDonald Jones got the best quality homes and designs.
Pre-construction phase was not that good as McDonald Jones sales, planning and designing team had missed lot of important points that need to be taken care before sending the plans to the council and due to that our plan got rejected few times by council. McDonald Jones wasted 6 -7 months of our time due to not reading the council requirements properly.
Its was v...Read more
ery frustrating to deal with McDonald Jones in the planning and designing phase but when it was handed over to James Koski (Building Supervisor), we didn't face any difficulty at all and he did great job in building our house and handed over the house to us within 5 months . James was very responsive and very professional. Our windows were not delivered on time(another miss from the McDonald Jones side), but he made sure that no time is wasted and did other building work while waiting for the windows to be delivered. The quality of work after construction is awesome, and whole credit goes to our building supervisor James Koski.1 comment
McDonald J.McDonald Jones Homes
Hi there, thank you for providing your honest feedback about your experience, we have passed on your comments to the teams.
Congratulations on your new home!
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PRAYOGSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent
Fantastic level of customer service by Teresa Priestley, very helpful and kind.
Helped in following up the SYDNEY water certification promptly.
Can't thank her enough. Teresa is very genuine, professional, courteous in her approach.
Communication through phone, email has been done in the most efficient and effective way.
I wish Teresa good luck . Thank MJH to have such a friendly staff.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the lovely feedback, Teresa was so pleased to read your comments. Keep us posted on your progress!
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Philip GriffinIllawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
A superbly build house
James Burton, the site supervisor, was unstinting in carefully supervising all the work to ensure the highest standard was reached. He was also true to his word in keeping informed as to what was happening on a weekly basis. Karla, our point of contact in the office, was friendly and efficient, ensuring any necessary changes were managed smoothly. The result is a very well built house. Any problems that were identified at the time of the last inspection were minor in nature and fixed very promptly.
We were also impressed with the staff in the Colour Studio. We were very helpfully guided through the process of choosing what we wanted, and at all times the costs were made clear.
We couldn't be happier with our new home.
1 comment
McDonald J.McDonald Jones Homes
Hi Philip, thanks so much for taking the time to provide your feedback about your experience, we hope you enjoy many happy moments in your new home!
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Kevin and Narelle ParryHunter Region, NSW
- NSW, Port Macquarie
- Verified customer
Wonderful service from start to finish
What a great team we had from start to finish.
From our sales consultant Ricky Perryman, to the colour studio where all the girls were extremely pleasant and very knowledgeable about products, they were very helpful in picking colours and designs for our new home.
I can’t praise our construction supervisor enough, Corey Eaton made the whole build a great experience.
Would definitely recommend MJH.
1 comment
McDonald J.McDonald Jones Homes
Hi Kevin and Narelle, thanks for the feedback the team were delighted to read your comments! We hope you make lots of happy memories in your new home!
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- NSW, Thornton (Newcastle Office)
- Verified customer
MJH IS ONE OF THE BEST BUILDERS ...
Well, we previously build a double storey house with Clarendon Homes. Since the house was too big for our small family of four and hence we started to thinking of down size for a single storey where Macdonald Jones came to the picture. When our family visited Elara Marsden Park display home, we were welcome by Tina, Christine ( who had a baby year ago) and one and only sales consultant "ROBERT". Miami 16 house is the right choice for us and right away our family liked to proceed with the plans. Since we had experience in building our colour stu...Read more
dio appointment was very quick and she was very surprised and said we are very easy clients for her to do her job. Various people who helped us alone the way and building construction site I should admire our brick layer Julian. He's the one kind of a GEM to do the brick right around the house by him self. His work is super neat. All the construction workers are very friendly and good manner. At last, but least not to forget to mention about our construction Supervisor Michelle. He's a friendly young guy. He calls and update the progress of the house. Short and sweet. Strait to the point. So far we are having a smooth run. House is almost getting ready. Can't wait to move in and enjoy our second Family home. And I am sure this will be our last building home at the moment. We wishing MJH a better future.1 comment
McDonald J.McDonald Jones Homes
Hi Alicia and Andrea, thanks so much for taking the time to provide your feedback about your experience, we can't wait to see your new home, where you can create lots of happy memories!
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Daen MuddleHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
So far so good
Codie Ellicott and Sarah Broekman from the Waterford County sales office have been brilliant; they are friendly, knowledgeable and usually respond to emails within the hour.
The walkthroughs we have had for the exterior and interior selections were informative and exciting with a wide variety of inclusions it was hard to choose because there were so many amazing options.
Zero complaints from me with this experience so far.
1 comment
McDonald J.McDonald Jones Homes
Hi Dean, thanks so much for the lovely feedback, keep us posted on your progress!
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Prabhati and AjaySydney, NSW
- McDonald Jones Homes
- Verified customer
Good Work
My construction is at a 70% completion stage, so far the work has been excellent. It is sad to see Salvatore leave us but I hope Doughlas will do an equally good job. We move into the critical stages of finishing and hope that our Dream home does come to picture soon.
1 comment
McDonald J.McDonald Jones Homes
Hi Prabhati and Ajay, thanks so much for the feedback, we would love to see photos when you home is finished!
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RaySydney, NSW
- 2 reviews
- McDonald Jones Homes
- Verified customer
Very welcoming pre-sale construction
We loved how McDonald Jones Homes consultation welcomed us when we walked in into the displays homes. Tracey is genuine on helping and answer all our questions, she makes us feel comfortable every time we walk into the displays office. Also Mary who welcomed us at the very start that took out quote down. Can't wait to see our dream home come to reality!
1 comment
McDonald J.McDonald Jones Homes
Hi Ray, thanks so much for the lovely feedback, keep us posted on your progress!
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kshitij j.Sydney, NSW
- McDonald Jones Homes
- Verified customer
Great Start with MJH!!!
We walked into McDonald Jones Willowdale display homes, and Mary welcomed us very warmly and according to our land area she suggested us few house designs. She then introduced us to Tracey Neilsen, both of them are lovely ladies.
Tracey helped us in our pre-construction phase and in getting the house plans and design. She brings her wealth of building and design consultation experience. She is thorough, knowledgeable and professional person and had always suggested us the right thing. We had requested numerous changes and had several meetings ...Read more
but she has never said no, and always welcomed the change, analysed our requirement and either accepted the change or provided us with better solution. We are extremely excited to be part of next steps and to see our dream home. If you are building a new home, I would highly recommend you to visit McDonald Jones Homes Willowdale and meet Tracey Neilsen and I am sure you will not be disappointed.1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback, the team were delighted to read your comments, keep us posted on your progress!
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KumarSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Very good
Aimee was very factual and attentive all through the process even though there was lack of communication between another variation that was issued.She was very methodical in her discussions with us and answered all our queries.There was a delay in the contract documents being provided however that was not her fault, due to a IT glitch.
1 comment
McDonald J.McDonald Jones Homes
Hi Kumar, thank you for your honest feedback about your experience so far, keep us posted on your progress!
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Disappointed00Sydney
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Internal Selections
Katherine was very knowledgeable and made some excellent suggestions to help my wife and I complete our internal selections.
Very professional process with a wide range of choices. We were able to upgrade the cooktop and oven to models that were recommended by Choice.
We feel comfortable with our decisions and look forward to starting the construction process.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback, keep us posted on your building journey progress!
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Ashish Sydney, NSW
- McDonald Jones Homes
- Verified customer
Excellent service and great ideas.
We walked into Marsden park display center and blown away with the service and options were given to us in the first contact. Paid our deposit and started our journey with MJH and we are very excited. We would like to say thank you to Trupti, she is full of knowledge, wonderful ideas and very helpful through out the whole process. She is a asset to the company with an attitude of assume every problem is solvable. Again thanks to entire Marsden park team.
1 comment
McDonald J.McDonald Jones Homes
Hi Ashish, thank you for the feedback about your experience in our Marsden Park display home team, keep us posted on your progress and congratulations!
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J and L SkeenHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excited To Build With McDonald Jones
My husband John, and I have never built a new home before. We knew we made the right decision to drop the other 2 companies we were considering, and focus on McDonald Jones.
The moment we met Christine and Rick from the Anchorage display home at Medowie, we were greeted warmly. We couldn't have been looked after any better, with both Christine and Rick understanding the overwhelm of building for the first time. No question we asked was too difficult or mundane for either to answer. It was because of Christine and Rick that we signed on the dotted line.
To date, we have visited that location at least 5 times, and each time we visit to view the house, it's like we are visiting old friends.
1 comment
McDonald J.McDonald Jones Homes
Hi there, we're so excited for you to be building your first new home! Congratulations! Keep us posted on your progress and thank you for the lovely feedback!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Internal Selections
Walking into our internal selections was pretty daunting at first. We made some decisions previously but knew there was a lot more to go. Our interior designer, Bronwyn, did an excellent job assisting us in these major decisions. She was knowledgeable, insightful and professional, and we valued her opinion highly. A very positive experience all round! We now have made all our internal choices and are very pleased. Thank you to all the girls at MyChoice studio!!
1 comment
McDonald J.McDonald Jones Homes
Hi Bex, thanks so much for the lovely feedback about the MyChoice studio - keep us updated on your progress, we can't wait to see your new home come to life!
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Questions & Answers
Rod B.asked
Hi all.
My wife and I are looking at a knockdown rebuild with MJH just just got a costing of $50000 for basix and site cost.
Block is level
This just seems excessive to us
2 answers
we are building on a vacant block but does seem a little expensive, I would get a second opinion
Thanks
McDonald J.McDonald Jones Homes
Hi Rob, if you would like to provide us with your details via private message, we can have the team contact you to discuss your concerns further. Unfortunately with Knock Down Rebuilds, there are various factors that may affect the costs including Council requirements which is related to BASIX and site requirements.
Kathyasked
Hi just wondering if anyone has had any experience in what is better to go with in Kitchen & Bathroom Cabinetry. Not sure wether to go with Polyutrethane gloss or Thermolaminate gloss for the cupboards thanks.
No answers
Geoff Kempasked
I commenced my journey with McDonald Jones in October 2018 (18 Months ago).
I was initially pleased with their service, price and inclusions. There was some mucking around back and forth with council and basics in the beginning but building started April 2022 (12 Months ago)
12 Months and I am still waiting for keys as of today 8/4/20 even though I have been sent a congratulatory message welcoming me to my new home, I don’t even have carpet, bench in the kitchen or garage door.
Along the way disappointments have been regular. At every turn another disappointment, another item not included, another price increase (65,000 over my original price), another lie, another email or phone call not returned, another site manager allocated to my home, another mistake, another hold up to the build, another excuse.
I did write this in the review section above only to find it was taken down.
If you have endless money, endless time and are not keen on good quality... Find yourself at home here (in time)
4 answers
McDonald J.McDonald Jones Homes
Hi Geoff, we are disappointed to read your comments and would like to assist you, can you please provide your job number so we can investigate for you. Product REview manages the publishing of reviews, so you can check with them as to why your review was taken down, as we don't have any control over this. kind regards
Hi Geoff, we also had worst experience from Fyshwick office in ACT
McDonald J.McDonald Jones Homes
Hi Amar, if you could let us know your job number also we would like to investigate your comments. Thank you
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McDonald J.McDonald Jones Homes
Hi Lisa and Scott, thanks so much for the feedback, keep us posted on your progress!