Purchase made at store. Sales person at store was genuinely helpful and gave us enough time to make a choice.
Though initially a defective product was delivered. The customer service's response and replacement was pleasantly reassuring and timely. Keep up the good job and Thanks for every thing.
Very happy with Oz Design.

I bought a leather sofa and everything was so easy from customer service to delivery on time. I dealt with John. Thumbs up.

Excellent sales process, no pressure sales technique, which was appreciated.
Excellent customer focus and excellent customer post-sale service. I have never had such focused, professional and genuine ”customer service” before from any organisation.

The delivery is never on time as promised the staff are very rude and aggressive they don’t give updates right on time.worst experience will never go to the shop again

The customer service will not tell you the truth before the purchasing, so be careful with your purchasing, as you may find out more problems, like the delivery or customer service

I purchased six Valerie Dining Chairs in June 2017. One broke a few months later, while my husband was sitting on it. We had the chair replaced. Another chair broke after I sat on it in April this year, while pregnant. For the chairs not to last even 12 months is very disappointing and shows a manufacturing defect. The customer service team were very lovely and gracious to deal with, and all six chairs were refunded and picked up for disposal.

I made my purchase in the Auburn store, very friendly, helpful, and had my lounge delivered within 4 days. Compared with other places that had a 6 week wait.

Unfortunately my ottoman was the wrong color, though through customer service they managed to find me the correct colour and it was delivered and replaced 2 weeks later, small mishap that was disappointing however it was rectified, and so I’m very happy.

We have bough are dinning table and chairs visiting OZ Design store in Auburn. Service was very helpful and patient until we have made our decision, providing valuable advice. Our order was delivered in few days and except a small issue with one of the chairs legs that was replaced in a weeks time we are happy with our purchase so far.

The springs /foam of a lounge purchased in 2015 began to deteriorate. The lounge could not be replaced but a credit was given for the purchase price. We picked a new lounge and it was delivered free within 5 weeks. Happy customer.

We Bought the Milo Ink chair, Staff in store and over the phone are very helpful, especially when we had to get a replacement as one chair was faulty.

Don't waste your money buying at Oz Design.

We received a table and 1 chair that was faulty. The customer service wanted us to keep the 2m table in our longue room for 3 weeks until they organized a replacement. We were told by customer service it is our choice to keep it in the longue room.

The store manager at Auburn was rude to my partner because the legs and table top were misaligned and he couldn't understand that.

When we got our table, the table top was orange, brown and black spots, nothing like the store.

The table is disgusting and I will take it to the tip and buy elsewhere.

We purchased 4 pieces of furniture in store. The lady that served us was professional and friendly. When the furniture arrived two of the pieces were marked, so we rang the store explained our issue and attached some photos. Within two days they had replied to our enquiry and offered to replace the pieces within 1 week. The girls from the Auburn Store and Customer Service were very helpful and kept their word. The two damaged pieces were replaced within 1 week without question. It's a long time since I have received this level of customer service. We are very happy with our furniture, friendless of the staff and how they handled the situation. Would definitely return to the store and purchase again.

I had ordered a dining table which had a few imperfections that we weren't entirely happy with. A customer service representative contacted us same day and resolved the issue within the same week.. I have no issue recommending them. Good quality furniture and amazing customer service when it's needed.

I wanted a print that wasn't available online and the customer service lady replied to my email request in an hour and then with four mishaps (technical difficulties) messages back and forth she was so so lovely and got it up for me to purchase! VERY happy with the service!

I have purchased a few furnitures from the Auburn stores and got delivery ontime. There are a few items which have scrched and we reported back to the service department. They arranged for the replcement ontime. Of of the item we even arranged two replacments. Althought it still did not meet our expection, the service desk help us to have the full refund from the supplier without any issue.