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Casey and JoGreater Melbourne (Outer), VIC
- VIC, Essendon
- Verified customer
Friendly, helpful staff each and every time we visit... quality furniture, art and decor .. love it!!
Oz is our go to, for great “ on trend” inspiration.
The staff at our Essendon DFO store, always go above and beyond to help us, with any need.
Quality, furniture and decor, cushions, art etc... we love it!!!
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Mahdieh
- 2 reviews
- VIC, Essendon
- Verified customer
You are awesome!
I had a really good experience with OZ Design. All the sellers were so helpful and helped me to find what I need exactly. The delivery was much earlier than what it was agreed and it was really great. For sure, OZ Design is the shop I will go back to buy all other things I need and I highly recommend it to my friends and families. Thank you OZ Design
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LorellewGreater Melbourne (Outer), VIC
- VIC, Essendon
- Verified customer
Thanks
Friendly and knowledgeable staff and lovely service. My table was on sale and was great value for money.
I would most definitely shop there again.
Thanks to Olivia and Angela who helped me :)
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LilianecGreater Melbourne (Outer), VIC
- VIC, Essendon
- Verified customer
Customer Service
The store was full of product, however seamless in getting around. The range of product was excellent. We are reasonably satisfied, some of the chairs we purchased arrived in less than optimal condition.
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Amazing customer service
I went into the store to find a couch and the sales assistant, Olivia, was absolutely amazing. She helped me find the perfect couch and was incredibly helpful and patient in answering all my questions. Couldn’t be happier with the experience and the couch was made and delivered in less than two weeks. What a bonus!
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TraceyhGreater Melbourne (Outer), VIC
- VIC, Essendon
- Verified customer
Furniture & rug purchase
Perfectly presented store, helpful and friendly staff available to answer questions and update us on current promotions. The products we purchased were mostly in stock and what we couldn’t take on the day we had by the end of the same week ( a big win from me as I’m inpatient) furniture is great quality and the little assembly required.
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JodiecCentral Highlands and Goldfields, VIC
- VIC, Essendon
- Verified customer
Store experience
The product range was excellent, staff were knowledgeable and non-pushy, I had a great experience in store. I purchased a chair, ottoman and large rug and will return for a sofa
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lyn omaraMelbourne
- VIC, Essendon
- Verified customer
Customer service for a faulty chair.
Shortly after purchasing our Bilgola chairs, one developed a fault and this was resolved seamlessly; OZ Design Store Staff and Customer Service staff were wonderful. When a second chair developed a problem, 12 months later the same level of customer service and assistance was offered immediately. A customer service person, Nazy, was assigned to handle our case and, once the documented evidence had been assessed, we were given the option of replacing the chair or choosing an entirely new setting. We opted for a different setting and, once again,...Read more
store staff went out of their way to discuss designs and options that might suit the table that we had originally purchased. We were given catalogues to browse through and plenty of time to weigh up our options. Once our final decision had been made, and the price difference settled, the old setting was collected, the new one was delivered and we were extremely happy. Throughout the process, Nazy kept in contact with us to ensure that everything was as it should be, the store staff knew who we were and were absolutely wonderful and the gentleman given the task of collection and delivery was fantastic. We own several pieces of furniture from OZ Design and have returned to the store because the furniture is well made and functional; occasionally things do go wrong! When we are next in need of an item of furniture, I am certain that they will find us back in there browsing. We are delighted with the comfort and look of our new setting, but, more importantly, the manner in which Nazy, and the rest of OZ Desisn staff, cared for us. Your Customer Service is brilliant and you can all be very proud of the fact!Similar opinion? Write a review on ieatwords.com.au!
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- VIC, Essendon
- Verified customer
Excellent experience with buying a desk - even with a fault
Good product range. Helpful in store staff. Explained delivery process well. Delivery staff excellent. Desk in very good condition and easy to assemble except single faulty part. Quick response and coordination of delivery by email. In store staff again helpful in testing new part to ensure functional.
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- VIC, Essendon
- Verified customer
Customer service was very good
It was easy to navigate the store and the furniture. Range of products are good, Not many options but quality of product is good, but I am not very happy with the quality of my buffet, but I am happy with customer service.
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- VIC, Essendon
- Verified customer
Return Chair - Easy Process
Having ordered our couch, entertainment unit, dining tables and chairs from Oz Design we were really happy with the staff in their Essendon store. One of our dining chairs arrived damaged however this was quickly resolved (thanks to Nazy). Highly recommend OzDesign in terms of customer service.
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Pauline OAU
- 2 reviews
- VIC, Essendon
- Verified customer
Superior after sales service
Prompt and friendly, Oz Design sorted out my concerns and connected me with the Australian manufacturer of my couch. They promptly came out and check the couch, confirmed the seats had sagged and within 24 hours of that visit I had new foam cushions - It pays to buy from local manufacturers.
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Mahmoud F
- 2 reviews
- VIC, Essendon
- Verified customer
Good quality, but expensive
It was easy to navigate the store and find what I wanted.
I'm satisfied with the range and quality of products.
I got the delivery guys to assemble the delivered product.
I wasn't happy with the price in spite of shopping on Boxing Day.
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KEITH CUMMINGSMelbourne
- 2 reviews
- VIC, Essendon
- Verified customer
Exactly what we wanted.
Store had a good range and we were able to mix and match until we achieved the fit we wanted for a small space
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- VIC, Essendon
- Verified customer
Looks great.
Had to wait an extra week for delivery and wasn’t notified which was annoying, however after I rang, the service was very good.
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Find out how OZ Design Furniture VIC, Essendon compares to other Furniture Shops
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COURTNEYMelbourne
- VIC, Essendon
- Verified customer
Couldn’t recommend more!
Found the store a little cluttered but there was a large range of products (we were after a couch). Found the couch we wanted and still can’t believe all of the fabric options available. There were hundreds. Sales assistant was very helpful. So far we absolutely love our couch. It’s incredibly comfortable and the fabric protection was easy to apply. We also even up buying a rug that was next to the couch as we loved it so much. We had issues with the rug not being stocked so they gave us a larger size for the same price. It arrived damaged but oz design rectified this in a timely manner and delivered a new one. The couch was also delivered very quickly. Thank you oz design. We will definitely be shopping there again.
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james reillySunbury
- VIC, Essendon
- Verified customer
Beautiful table and chairs comfortable and sleek design
After looking through many stores we rightly settled on ozdesign, the table and chairs comfortable and excellent design, very satisfied with the product design and quality the table was a little difficult because of the weight but the quality certainly shone through
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SUE FAULKNERDarraweit Guim
- VIC, Essendon
- Verified customer
Timely
Made purchases In store, purchase process efficient and arrived within a week, had styles that we wanted. Very happy with purchases. staff pleasant and helpful.
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- VIC, Essendon
- Verified customer
style and service
Solid and lovely design styled furniture...aesthetically pleasing...good value with sale items and well designed store display...great friendly and professional customer service...thanks
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- VIC, Essendon
- Verified customer
Custom chairs - fantastic fabric placement
We purchased the Linda dining chair which is made to order with any selection of fabric - we chose a geometric print. All 12 chairs have perfect alignment of pattern so that they look perfectly lined up across the design.
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