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EmilyTamworth
- 2 reviews
- 4 likes
Apparently unmetred netflix
Im actually happy with the internet and the customer service. Besides the fact no-one has called me back after 4 days. Anywhoo we are somehow using ludacris amounts of data even though all we use is Netflix and facebook on our phones. With 60gbs was told we had already used half of our data! Netflix can't be unmarred as advertised.
1 comment
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RhondaNortheast, VIC
- 2 reviews
Perfect
Excellent service and flow through . Sales consultant Ben was excellent and prompt with his service. Would recommend him to anybody looking for service
1 comment
SkyMeshSkyMesh
Hi Rhonda, Thanks for your review and thanks for letting us know about Ben's good work. We'll pass your feedback along.
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Davidbundaberg
Would not deal with any other provider
Great local service.We have been connected with Skymesh now for 10 years and they have always been very helpful.With NBN now the service is still fantastic,not dealing with people overseas who don't understand.These are local Aussies....Phone connected to internet and value for money...Thank you Skymesh
1 comment
SkyMeshSkyMesh
Hey David, Thanks for sticking with us over the last 10 years! It's great having you onboard. Please let us know if there is anything we can assist with at all - Thanks again, Ben.
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Perfect for remote area
This is excellent for where I live in cracow an it was fast service absolutely in love with it? Thank u so much
1 comment
SkyMeshSkyMesh
Morning Jasmin, Thanks for your great review. Really glad you are enjoying the service. Please let us know if there is anything we can help with. - Thanks Ben
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Wonderful service!
Fantastic! I had ordered on Wednesday and had the whole service up and running by Sunday. Effortless connection and great results. I couldn't be happier. Thank you SO much, SkyMesh.
1 comment
SkyMeshSkyMesh
Hi Douglas, thanks for taking the time to write such a great review. Please let us know if there is anything we can assist with - Thanks Rhys
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Well done Skymesh team
I am very happy with Skymesh and also with the staff who is very accommodating. We partly in the outback and with Skymesh we have no connection problems
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just new
We had a lot of trouble with NBN when you first connected it on the 10th of July and for just over a week we had little or no connection.. but now it’s working great .. thank you ..very kind regards Mrs Joan Collie
2 comments
SkyMeshSkyMesh
Morning Joan, thanks for taking the time to write your review. Sorry to hear about the rocky start with your service. Great news that it's now working. Please let us know if there is anything else we ... Read more
can assist with, we would be more then happy to help - Thanks BenAll going well at the moment .. thank you Ben ..
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Quick to respond to customers need and rendering their within time frames
NBN connection and the time frame was less than a week and it was done. I’m satisfied with the service and support.
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Ali MacAdelaide
- 2 reviews
Very Happy!
Had to leave Skymesh reluctantly after being with them for 5 years on Satellite only because I couldn't get enough data and have just rejoined after being eligible for Fixed Wireless and am very happy to be back. Service was great, connection was done promptly and is excellent quality/speeds. Customer service was great as they started the ball rolling getting on NBN Fixed Wireless. Would definitely recommend to others.
1 comment
SkyMeshSkyMesh
Morning Ali Mac, Thanks for taking the time to write your great review! We're glad to have you back!
Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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Good service
Needed a VOIP number change, due to cold calls, now unlisted, prompt concise advice and prompt execution. No security dramas or service fees.
1 comment
SkyMeshSkyMesh
Hey Wally, Thanks for your review! Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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Corey MPerth, WA
- 8 reviews
Charged $60 for a unused service. They Ignore messages.
Charged me for a FULL MONTH service that I told them will be unused.
Because "I didn't tell them a full 30 days earlier"
I made multiple attempts to contact them on time.
- Their websites change plan didn't work https://i.imgur.com/gdJXrqj.png
- I called and got nothing but static
they COMPLETELY ignored the emails saying the above. 3 times I mentioned it.
I have reported this to the ACCC and Telecommunications Industry Ombudsman.
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Terry RSouth East Queensland, QLD
- 3 reviews
Painless and Helpful staff
We asked for a NBN fixed wireless account to an existing installation. On the air and with higher speed on one afternoon. Jackson was very helpful, clear and followed up as promised. Very happy.
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JanelleSydney
Fast speed at last!
We have been a customer of SkyMesh for many years however just had NBN fixed wireless installed. Installation was quick and was working the very next day. I can't believe how fast the speed is! Can highly recommend it.
1 comment
SkyMeshSkyMesh
Hey Janelle, thanks for taking the time to write your review. It's great news to hear about your fast speeds! Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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- SkyMesh Fixed Wireless
- Verified customer
Real people and real service
I recently connected to NBN fixed wireless with Skymesh. The farm is located in Beeac Victoria. The installation was quick, 5 days after I ordered the service. Installer arrived on time, clean and achieved amazing speeds for my rural location. Plugged the D link modem I ordered through Skymesh and had instant internet. I’m very happy with the service Skymesh has provided, I spoke to a real person and received real service. I wouldn’t go with any other provider.
1 comment
SkyMeshSkyMesh
Hey Grant, thanks for taking the time to write your review! It's so good to hear about the positive experience you had with your sign up and installation. Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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Fabulous support
Your team are fabulous from sales to support to coverage fantastic!! I switched recently and the difference between skymesh and the other crew was amazing!?
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SAD KEITHBundaberg Qld 4670
Continuous dropouts, unable to download and update, NBN is NOT to blame too slow for speed test
Far out of touch with technology...obviously. Continuous drop outs, -and no downloads due to time out.
Support line very busy and long waits in the complaint cue.
1 comment
SkyMeshSkyMesh
Hey Sad Keith, would you mind sending through your ticket number via private message so that we are able to check your account?
Thanks Adele
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Sound advice and assistance.
We have a farm on the coast near Wilsons Ptromontory.We have been Sky mesh customers for several years with a satellite dish which provided very good Internet reception. Technical advice was readily available when I needed it. We changed over to Broadband yesterday after speaking to techs at Sky mesh about the best router for our needs. The Internet was up and running immediately the Broadband technician finished his work. We will continue to use SkyMesh as our Internet provider. Our second farm house be connected in the near future.
Tallandbar Pastoral
Yanakie
1 comment
SkyMeshSkyMesh
Morning Lorraine, thanks for taking the time to write your review. It's really great news about your new connection, we are glad to hear it has all gone smoothly. Please don't hesitate to let us know ... Read more
if there is anything we can assist with - Thanks BenSimilar opinion? Write a review on ieatwords.com.au!
MaxGMount Hallen
- 15 reviews
- SkyMesh Fixed Wireless
- Verified customer
A rare find... a reliable service... good customer service... an all around great user experience...
Came across some SkyMesh posts today and thought I share my good experience, which is based on incidents prior to 2016... we had no incidents since.
We live in country QLD... used to be on satellite Internet since 2012... and chose SkyMesh at the time.
When nbn Wireless became available, we migrated to that service. We had a few battles with the nbn network with regard to reliability, availability and performance, which eventually escalated to the ombudsman, local member for parliament, etc. -- and to make this very clear, NONE of which was...Read more
1 comment
Disclosure: I moved to Aussie Broadband a few days after writing this review. My decision was triggered by the bad reviews found here; though I had no issues with SkyMesh. However, needing to call bot... Read more
h providers for matters regarding the transition, waiting times and response quality was much better with Aussie Broadband.Similar opinion? Write a review on ieatwords.com.au!
Still excellent service!
Been a customer for more than 12 years & service is still better than other ISP's I've dealt with- congratulations!
1 comment
SkyMeshSkyMesh
Hey Bugler, thanks for taking the time to write your review. We are glad to hear you're enjoying our service. Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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Great service. Flexible pricing. Very responsive.
This is the best internet service provider I have ever used. Customer service is responsive and great. Very flexible plans and no lock in contracts. You can even upgrade your plan in the middle of a billing cycle if you need a little more data. Just great. Would 100% recommend.
1 comment
SkyMeshSkyMesh
Hey A P, thanks for your great review! Glad to hear about your positive experience with our customer service team! Please don't hesitate to let us know if there is anything we can assist with - Thanks Ben
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Questions & Answers
Brian Gasked
What is the initial setup cost if I switch from Telstra adsl to Skymesh at baffle creek 4674
2 answers
SkyMeshSkyMesh
Hey Brian, all our plans come with free setup and a free standard installation. Your first bill is just your chosen plan, plus a Wifi router if you opt to purchase one. I checked a few addresses in baffle creek and they were serviceable by Sky Muster satellite, but to accurately ascertain service availability at your property for Fixed Wireless specifically, please call our friendly sales team on 1300 759 637 and they'll be able to confirm this in minutes.
We hope that helps.
Thanks
SkyMesh
I already had a Skymesh satellite and needed it replaced because of the nbn. Telstra was not an option for me as they only do it through your mobile phone connection and I have poor, intermittent signal at home. $119 was all I paid for a new wifi router, everything else for Sky Muster was free. Jill
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SkyMeshSkyMesh
Hi Emily,
Thanks for reaching out to us, we're glad to have you on board. We are happy to confirm Netflix is definitely unmetered for our Fixed Wireless services. If you have concerns about your data... Read more
usage, our Support team will be happy to help put your mind at ease. We've sent you a private message to offer further technical support.