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Reviews

3.6

92 reviews
5
(46)
4
(10)
3
(5)
2
(12)
1
(19)
  • Value for Money
    3.0 (13)
  • Transparency
    3.1 (8)
  • Customer Service
    3.5 (14)
  • Adequate Speeds Yes (54%) · No (46%)
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Excellent provider!

published

Excellent customer service. Reliable connection, during the years we've been on it, we only experienced 1 or 2 lost connection and I think it was a system outage or something.



Connection TypeNBN Wireless

Great service, helpful and persistant.

published
Connection TypeNBN Wireless

Great

published

Good customer service emails back in adequate time frame, and is true to word they will match any other deals



Connection TypeNBN Wireless
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m m

m m

  • 4 reviews
  • 14 likes

Fixed wireless sucks

published

$95.00/month for 50/20 plan.
They connected me, didn't explain how I needed to setup my router. I had to call them to get the info.
I'm only getting 10% of the speed which is 5mbps.
Prior to connecting I asked if they could guarantee speeds and they said should be able to get at least 25mbps.
NBN is a waste of money.
IMO go with fiber or adsl2. Don't even think about wireless.

Connection TypeNBN Wireless
Sophie

SophieBallarat Central

Very Happy

published

We have NBN, very quick to set up, never had any problem. I am very happy and will continue to use Skymesh.

Connection TypeNBN Wireless

Started well but goes down hill rapidly - customer service is non existent.

published
Connection TypeNBN Wireless
2 comments
SkyMesh
SkyMeshSkyMesh
Scarecrow
Scarecrow

Excellent, cheap and no problems.

published

My NBN connection is very good. We've chosen a cheap plan it it works well. Easy to buy more data if needed. Customer support is a little slow but at least they have a call back option so you don't wait on the phone for too long.

Connection TypeNBN Wireless

Very happy been with them since the NBN trials a few years back

published

We have NBN and have no contract, opted for the slowest speed which is actually still quite fast and the price is much better than any other competitor. A couple of times have gone over the limit but they just throttle until the month finishes or we can buy additional blocks of data dirt cheap - won't be changing any time soon!

Connection TypeNBN Wireless

Never any problems.

published

Only slow time is during major thunderstorms. Otherwise fast and reliable. Staff if needed have always been helpful. I have NBN wireless.

Connection TypeNBN Wireless
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Reliable accessible helpful

published

Set up process for our NBN went smoothly after initial delay caused by address mixup on NBN's behalf.
Our connection has rarely dropped out.
I am extremely satisfied with support I have received from Skymesh staff on the few occasions I have needed to call them.
You immediately speak to a person. They are helpful and professional.
It is great not to endure several minutes of pushing menu buttons & all the frustration that process entails only to be connected to a call centre employee offshore.

Connection TypeNBN Wireless
Jan

JanJanette Baxter I am from Ballarat Victoria

Happy review.

published

I am very satisfied with the NBN and my connection is very good the timeframe is about 2 years and no dropouts

Connection TypeNBN Wireless

Why choose SkyMesh?

published

It's an Australian company operating in Australia. It's staff are friendly, courteous & extremely helpful. Great NBN service from the get go. Great connection, never experienced any drop outs, lag or slow speeds. Only downside is that i'm moving & SkyMesh is not available in my new area otherwise I would be relocating my service.

Connection TypeNBN Wireless

Love no contract

published

I have nbn it and was easy to set up the connection is very reliable not too many drop outs the provider has good support but would do better to offer 24 hour assistance also i would like an unlimited plan so i dont need to worry about usage. I am very happy with the provider though.

Connection TypeNBN Wireless
Emma

EmmaGreater Melbourne (Outer), VIC

  • 2 reviews

Just what I need!

published

My small NBN plan on SkyMesh is perfect for me, un-metered Netflicks & 30gig is all I need and it never fails me. I don't have to pay for loads of internet I will never use! I love it!

Connection TypeNBN Wireless
2 comments
SkyMesh
SkyMeshSkyMesh

Hi Emma, thanks for taking the time to give us a great review. I'm glad you like the un-metered Netflix. We're trying to do the same thing with Amazon Prime Video, and if we can make that happen, we'll let all our customers know. Thanks, Paul

Emma
Emma

Fantastic! Cant wait Paul!

Great service, good price.

published

NBN works well although seems to be slower in the evening.
Connection is generally reliable, and when it hasn't been, we've been informed.
Support is excellent.

Connection TypeNBN Wireless
1 comment
SkyMesh
SkyMeshSkyMesh
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Connection, Service from Provider SkyMesh

published

NBN
Setup was good
Connection is very reliable, but speed can be a bit slow
Satisfied with Providers Customer Service and Support

Connection TypeNBN Wireless
1 comment
SkyMesh
SkyMeshSkyMesh
Ianmy68

Ianmy68Nowra

  • 3 reviews
  • 7 likes

Great help

published

I have to thank Sky mesh for finding out that I could get fixed wireless nbn at my property, after being told by nbn that the service was not available, michel Rayburn contacted them and gave me what I term a conection number .
That now has been confirmed and the conection process is under way .
Thank you Ian

Connection TypeNBN Wireless
1 comment
SkyMesh
SkyMeshSkyMesh
Unimpressed

Unimpressed

  • 2 reviews
  • 2 likes

Customer service is dismal.

published
Connection TypeNBN Wireless
Louise

LouiseEchuca

  • 10 reviews

I am done with Skymesh - among the worst customer service I've ever experienced

published
Connection TypeNBN Wireless
Daniboi

DaniboiVeteran

  • 2 reviews
  • 1 like

Give us an update on your 'out of date' update.

published

No NBN Fixed wireless connection via Skymesh since 11am yesterday.
Sure there is an advisory on their website but it has not been updated for the users in the Gympie area since it was put there 16hours ago. Just last week I suffered 2 days without Skymesh connection for no apparent reason and here we go again. Please give your customers an ETA on a reliable resolution. That is not too much to ask.
Daniel

Connection TypeNBN Wireless
1 comment
SkyMesh
SkyMeshSkyMesh
See all SkyMesh reviews

Questions & Answers

Brian G

Brian Gasked

SkyMesh Fixed Wireless

What is the initial setup cost if I switch from Telstra adsl to Skymesh at baffle creek 4674

2 answers
SkyMesh
SkyMeshSkyMesh

Hey Brian, all our plans come with free setup and a free standard installation. Your first bill is just your chosen plan, plus a Wifi router if you opt to purchase one. I checked a few addresses in baffle creek and they were serviceable by Sky Muster satellite, but to accurately ascertain service availability at your property for Fixed Wireless specifically, please call our friendly sales team on 1300 759 637 and they'll be able to confirm this in minutes.

We hope that helps.
Thanks
SkyMesh

Pamela
Pamela

I already had a Skymesh satellite and needed it replaced because of the nbn. Telstra was not an option for me as they only do it through your mobile phone connection and I have poor, intermittent signal at home. $119 was all I paid for a new wifi router, everything else for Sky Muster was free. Jill

Get an answer from our members and SkyMesh representatives

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