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Astrid P.Sydney, NSW
Love our Spa
We have only had our spa for a few weeks and absolutely love it. My husband and I jump in after Karate training and it helps to relieve sore muscles. Normally I avoid baths but the spa is perfect at a constant temperature and love the jets to target the muscles.
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Great service from start to finish.
Could not be happier with our overall experience. We purchased a large Swimspa and we are loving it. Shane at Marsden Park has been so helpful. The after sale service does not stop once you have the spa. Thanks guys for a great service and product.
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Katy ESydney, NSW
- 2 reviews
Amazing customer service
Choosing to get a spa was something we took a long time to decide on. We chose Splashes after a recommendation. Best decision we made. From the minute we walked into the Marsden Park showroom to the final tuition on how to use and maintain our spa has been nothing but flooress. Shane and Matt have answered all our questions big and small, even our frantic last minute colour change was not a problem. They have worked with us every step of the way. And I know, should I need to contact Shane again he is more than willing to take my call at any time. They have been one of the easiest most supportive companies I have had the pleasure to deal with in a very long time.
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Michael - KellyvilleSydney, NSW
- 2 reviews
Great Overall Experience!
We purchased a large spa from Rick at Splashes Glenhaven. From the first time we went into the store the service was very good. Time was taken to understand our needs and discuss different options with us. We upgraded from what we were originally going to get in which this needed to be ordered from overseas. The delivery time frame was spot on and the transport company was fantastic. Due to very limited side access, the spa needed to be lifted over our garage in which the transport company did this very professionally without any issues. Rick made two house visits and ensured that we understood how to work and maintain our new spa. I would recommend this company to anyone wishing to make a big purchase like we did! Very happy customer.
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DontwanttooSydney, NSW
Highly recommend Splashes spa world.
Big range and excellent customer service. Delivery and installation was on time and hassle free. Shane from the Marsden Park store was great to deal with and made our purchase a breeze. We absolutely love our new spa and highly recommend Splashes for you new spa purchase.
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RebeccaSydney, NSW
Beautiful Spa and a Brilliant Experience
We had a brilliant experience with the wonderful team at Terrey Hills Splashes Spa World. We absolutely love our spa and can’t get enough of it. From the day I went in, the staff were so helpful, delivery was so accommodating and well executed and then the team came round again to teach us everything about our new spa. My friend loved my spa so much that they got one.
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HornetSouth-Eastern Region, NSW
- 2 reviews
- 1 like
Excellent Company & Staff
We use our spa daily, it’s so easy to manage& if there’s any help required the Splashes staff are all very knowledgeable. Our special thanks go to Selfie who is a brilliant asset to Splashes, we are very happy to recommend Splashes to anyone looking for a quality spa.
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GregSydney, NSW
great spa and customer service
We spoke to Rick at Splashes Glenhaven, he went through the options and made sure we got the spa that suited our family. He came to our house twice, first time to check on the location and the second was to show us how to look after it. The kids love it and jump in every day.
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Love our new spa
We love our new spa and have been using it every day since installation.
It’s easily maintained and Vahid from splash was extremely helpful with any questions we had.
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HabSydney
Exceptional service
I need to state how impressed and satisfied we are with the service from Selfie and the Splashes team. We had a issue with a spa (these things happen) and they were more than happy to replace it with no questions asked. We ended up paying more and upgrading at the same time and the service is second to none. Big thank you to Selfie and the team and would not hesitate to recommend Splashes to anyone I know...
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Great customer service.
Generally use our spa most days during summer. With good advice from your retailer have found the upkeep & maintenance very easy. Experiencing my 1st technical problem after two years of use, the staff from Splashes Terrey Hills were prompt & helpful in rectifying the issue. Can’t thank Steve & Selfie enough. Cheers guys. Tony R.
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- Verified customer
Love my Spa!
I was extremely happy with the price, delivery and overall customer service at Splashes Spa World. The staff could not be more helpful, and have continued to provide excellent support when I have called up with questions around managing my new spa. I would definitely recommend Splashes to anyone in the market for a spa!
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terrible experience
This crowd gave absolutely no help. Seems just to be a sales organisation. On the handover I asked about a remote controller as the panel is on the distant side of the spa. No response. My brother has the same spa with wifi connectivity. This was never offered to me. The whole experience has been a nightmare
1 comment
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Best decision ever
We have been using our spa at least 3 times a week since we bought it in September, 2018. Very easy to maintain since we were actually shown at our own home how to start up and care for the spa, very big thanks to Matt of Splashes Sylvania.
1 comment
Steve D.Splashes Spa World
Thanks Ann, good to see you are enjoying it
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Spa sale, installation and after care
Really good service all round. Came round to my house twice and made things very easy for us to understand
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Brad Mcsydney
- 8 reviews
- 7 likes
Great Spa and great service
Got a competitive price, the spa was delivered when they said it would, with the greatest of care. Sales staff even paid a visit to teach me how to maintain the spa. Good quality spa with an excellent finish, very happy all round thanks.
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Good Experience
We bought a spa around five years ago and have been very happy with both the spa and the service from Splashes Terrey Hills in regard to advice and fixing any problems that have occurred. Use the spa every day and couldn't be happier!
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NelSydney
Spalaxing!
My husband and I purchased a new spa recently and visited Splashes Terrey Hills where we were met with the most informative and friendly staff, Steve and Selfie. We went back a few times after seeing the range of spas available and all our questions were answered with patience and understanding. As our children had grown up, we decided on the 2 person spa which is just perfect for the size of our backyard. We really trusted their advice and are so happy with our spa. We would definitely recommend Splashes to our family and friends.
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MandySydney
New Spa - Love it!!
We got our new spa last weekend, after a long process. It was delivered promptly, and the after sales service was terrific - I called lots of times, and they were very patient with helping me set it up.
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ChrisSydney
We love our new spa!
My family and I attended the pool and spa show held at Rosehill in March 2018. We spoke to a lot of salespeople that day, but we were most impressed by Jill from Splashes. She was extremely knowledgeable, patient and most importantly, not pushy. Her assistance continued throughout the whole process, from help with questions about delivery and installation, through to her coming out to demonstrate the controls and the chemicals. If you’re thinking about getting a spa, I recommend Splashes, and Jill from the Glenhaven store in particular. Thanks Jill!
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Steve D.Splashes Spa World
Hi Greg sorry to read about your experience but I think you may have researched our range after the spa was installed and now realise you may have wanted a different model. If you have a criteria to b... Read more
e met it needed to be discussed before purchase. I have spoken to the person that came out to personally run through your spa set up and they have not indicated you spoke about a wifi remote, in fact the model you have chosen cannot be fitted with a wifi to run remotely and this would have been explained if you had questioned it. If you had discussed this at time of purchase the sales team would have directed you to a different range of spas. Your brothers spa has a platinum upgrade and the wifi was discussed and installed as per his requirements. Our records show you have also contacted the stores to discuss non standard products on occasions, including an internal step to be fitted, but again this is not something that can be added once the spa is installed and needs to be discussed when choosing the spa. Some of our models do in fact have internal steps. We are more than happy to upgrade the spa at your cost if you now have a different set of needs. Please contact the store directly to discuss the upgrade.