From January 1st, 2022 to the 30th of June, 2020, Tangerine Telecom is offering $25 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
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Brendan F.South East Queensland, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
Affordable and Quality Service
Fast and efficient connection and had no problems with set up. Download speeds have been as advertised on the website and no drop outs. Would definitely recommend switching to Tangerine!
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- NBN 50 (XL Speed Boost)
- Verified customer
A really Excellent Service
After I contacted Tangerine for a NBN connection I was connected by the ISP to the NBN the next day. Then within 3 days I received my modem and was easily able to connect to the service. The modem was pre-programmed to make the hook up. Within 5 minutes all the necessary connections were made and I was in business. Thanks Tangerine for a completely painless service. I have run a speed test and consistently the modem achieves speeds in excess of 45Mb/s. Just great
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- NBN 50 (XL Speed Boost)
- Verified customer
Get exactly as advertised
Currently on the XL Speed boost recieving a pretty stable connection.
Good customer service able to solve my issues quickly and had my connection setup within a week.
I got no complaints so far.
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Find out how Tangerine Telecom NBN 50 (XL Speed Boost) compares to other Internet Service Providers
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HappyCustomerSydney, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
Great provider!
Sign up process was quick and easy. The sales rep that I initially spoke to followed up like he said he would and then connection process was seamless. I’ve had the service for about a week now and I haven’t encountered a single issue which is very different to what I can say about my past experiences with other providers.
Would recommend!
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JacobGreater Melbourne (Metropolitan), VIC
- NBN 50 (XL Speed Boost)
- Verified customer
Fantastic, even compared to competition
I've had a really pleasant experience with the products and especially the service! The team has helped me out a lot and been very supportive. Also the customer service line is very good--keeping me updated with how long it will be etc. Than you!
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- NBN 50 (XL Speed Boost)
- Verified customer
best internet
No issues easy setup and hassle free fast internet. Internet is fast in main room and not too bad far away from the modem. Great unlimited use age for streaming all the shows
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- NBN 50 (XL Speed Boost)
- Verified customer
Quick, easy to setup
Installation took less than a week, although there was a brief period where NBN Co said it was installed, but it wasn't. Tangerine was very helpful when called, although the tech support queue is often an hour long.
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- NBN 50 (XL Speed Boost)
- Verified customer
Great service and very fast internet.
I order my modem and it arrived very fast, the set up was super easy and the internet speed is great, i would highly recommend Tangerine. The lady on the chat was very helpful too when i had some questions.
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Niccoli da vinci
- 3 reviews
Amazing customer service and connection
Hello
I changed from southern phone to tangerine, one of the best things I’ve ever done.. fast internet, good customer service. Can’t say much else but smile.
10/10
If you love surfing the net you best get with tangerine quick.
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Ryan D
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Pretty happy
Fast connection. There was a small issue on the NBN side which they quickly rectified and back dated my start date. The internet speed has been good so I'm pretty happy.
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HazAU
- 6 reviews
No intrest in serving customers.
Just called them up and they answered quickly, but the lady I just spoke to a minute ago had no interest at what so ever, absolutely zero intrest, so guess what I told her thank you for no service, I'll just go and sign up with someone else.
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- NBN 50 (XL Speed Boost)
- Verified customer
Tangerine is perfect
Tangerine is very reliable no dropout and I have no issues with tangerine. Tangerine services are very reliable and I am enjoying it. I would like to recommend tangerine services to other people.
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bucksSydney, NSW
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Doubled my speed in one business day, and saved ten bucks/month
I spent months thinking I should probably try another NBN provider, but I figured that I probably couldn't get a faster speed, despite never hitting 30mbps on a 50mbps plan. But when I tried Tangerine, I hit 46 on the first night and average at least that over the last fortnight. Plus, it's been $10/month cheaper than my TPG account. Upload is also much faster Let's see if they can keep it up. Haven't used custom service as yet, so can't comment.
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Patrick C.Sydney, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
Low Price! Speed! Simplicity!
The cheapest NBN plan in Australia by far! Everything setup within the week and it took me about 10mins to setup my BYO modem. Am averaging 43MB at peak on a FTTB connection.
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Damian F.Darling Downs, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
Quick connection. No fuss. Good speeds
Amazing service.
Called to connect and the phone was answered in 2 mins
Phone call done within 5 minutes
Connected to NBN in 2 hours
Great speeds. No drop outs
...Read more
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Find out how Tangerine Telecom NBN 50 (XL Speed Boost) compares to other Internet Service Providers
Know better, choose better.
- NBN 50 (XL Speed Boost)
- Verified customer
Very smooth!
Transferred over to Tangerine from Exetel as the 100Gb/month download quota was no longer adequate. Shopped around and Tangerine had the most competitive deal in town. Didn't know what to expect except for what I had read in the reviews and I was certainly not let down. It literally took 2 hours between completing the signup process and the transfer being complete. Thus far the service has been very reliable, without any dropouts and the speed has been consistent, never dropping below 42Mbps, even during peak hours. At these competitive prices and service I highly recommend them.
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Hayden C.Hunter Region, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
High Speeds, Good Customer Service
Tangerine has delivered on their promise of being an unlimited usage, high-speed NBN provider with great customer service values.
I recently signed up for their XL Speed Boost bundle, for $59 a month, received the modem the day we moved in via courier and even though there was a slight hiccup with the set up (our new house had old, incompatible phone lines), we were able to get the internet up and running at 45Mbps down and 17Mbps up within 12 hours. So far, even during peak times, we haven't had any drop outs and the speed has been consistent.
On top of this, Tangerine has a very capable online customer service presence, with 24 hour live chat on their website, which proved invaluable during the setup and installation process.
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- NBN 50 (XL Speed Boost)
- Verified customer
Perfect setup / speed for working from home!
- Reliable and very fast internet connection throughout the day and night.
- Quick and easy application and installation processes (1.5 weeks from application to installation and up and running!)
- Very competitive price!
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isaSydney, NSW
- 4 reviews
Constantly LOST INTERNET and REPAIRED 2 times the issue still continues!! With extremely bad customer service
I start getting this issue since late April, i have INTERNET OUTAGE on 14th April, 15th April, 16th April, then on 23rd April, 24th April (Today), Tangerine has DONE NOTHING to notify me in relation to service outage. When i called them, [name removed] as Tangerine representative said to me : I cannot do anything, it is what it is! with very unfriendly attitude and approach. She has advised there is one more outtage on 29th April, and Tangerine never notify me re. Any outage they have beside telling me that all they can do, and they can not fix...Read more
the problem or offer a solution. Tangerine representative [name removed] also refuse to provide me her staff ID and surname, because she said due to privacy policy, Tangerine rep. only giving their first name.Similar opinion? Write a review on ieatwords.com.au!
- NBN 50 (XL Speed Boost)
- Verified customer
Fantastic NBN plan!
After 11 years with our last provider we switched to Tangerine who after some research had the best plan to suit our needs. The entire change over was seemless. Tangerine provided an upgraded modem at a great price and within a week had the technicians out to install our NBN network. The system worked immediately without a single hitch. We could not be happier! The price for fast, reliable service is the best out there. We cannot recommend Tangerine highly enough.
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Questions & Answers
Johnasked
I was told NBNCO will test phone line to front wall of house. Is this true as I am worried about my line from the street? I live on a battle-axe type block, about 80 metres from street pole to house over 3 private poles.
This line has had at least 3 repair joins by technicians over the last several years.
No answers
DinoVini O.asked
I have the AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router (Archer D7) and would like to confirm if I need the pre-configured router that comes with the installation for a new connection to the NBN or can it run on its own as a plug and play..thanks
No answers
Shinadiginsasked
I would like to change the standard internet password. I read that i type 192.168.20.1 in the brower and in username type 'admin' and password type 'admin' also. does nothing though. Aparantly am supposed to get into my account to change passpords. i ant find anything online of any other way to do this. My modem box also has admin/admin. ive only set my internet up today. Can someone please help me?
1 answer
Support R.Tangerine Telecom
Please contact us via our non public channels (live chat and phone) so we can assist. Thanks
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