Installation took less than a week, although there was a brief period where NBN Co said it was installed, but it wasn't. Tangerine was very helpful when called, although the tech support queue is often an hour long.

I moved into a new apartment set up my account a few days before. They informed me it all looked good and would email me the details on the day I moved in ready to set up the internet. When we arrived we got the email. It all seemed set up but I couldn't get it working. I brought my own router and had issues, so I called up their service desk and they stayed on the line for 30 minutes helping me till it was resolved. Very happy with it all.

I order my modem and it arrived very fast, the set up was super easy and the internet speed is great, i would highly recommend Tangerine. The lady on the chat was very helpful too when i had some questions.

Previously, I tried to join with aussie BB but it failed because there was a faulty on nbn line. A month later, I joined in tangerine they found what the problem was and arranged a nbn technician then it worked. They did all process instantly so it took only two days from ordering service( If nbn was no faulty it will take few hours for connection)
I am happy with the speed when I use netflix on peak time. I surely recommend this.

I was impressed with Tangerine’s service. NBN had just arrived in my area, and within one week of ordering the NBN standard Speed service, they had booked an appointment with an NBN technician and my NBN was up and running and at the speeds outlined in the plan. I have already recommended their services to a friend.

Hello
I changed from southern phone to tangerine, one of the best things I’ve ever done.. fast internet, good customer service. Can’t say much else but smile.
10/10
If you love surfing the net you best get with tangerine quick.

Fast connection. There was a small issue on the NBN side which they quickly rectified and back dated my start date. The internet speed has been good so I'm pretty happy.

Just called them up and they answered quickly, but the lady I just spoke to a minute ago had no interest at what so ever, absolutely zero intrest, so guess what I told her thank you for no service, I'll just go and sign up with someone else.

Tangerine is very reliable no dropout and I have no issues with tangerine. Tangerine services are very reliable and I am enjoying it. I would like to recommend tangerine services to other people.

I spent months thinking I should probably try another NBN provider, but I figured that I probably couldn't get a faster speed, despite never hitting 30mbps on a 50mbps plan. But when I tried Tangerine, I hit 46 on the first night and average at least that over the last fortnight. Plus, it's been $10/month cheaper than my TPG account. Upload is also much faster Let's see if they can keep it up. Haven't used custom service as yet, so can't comment.

The cheapest NBN plan in Australia by far! Everything setup within the week and it took me about 10mins to setup my BYO modem. Am averaging 43MB at peak on a FTTB connection.

Transferred over to Tangerine from Exetel as the 100Gb/month download quota was no longer adequate. Shopped around and Tangerine had the most competitive deal in town. Didn't know what to expect except for what I had read in the reviews and I was certainly not let down. It literally took 2 hours between completing the signup process and the transfer being complete. Thus far the service has been very reliable, without any dropouts and the speed has been consistent, never dropping below 42Mbps, even during peak hours. At these competitive prices and service I highly recommend them.

Tangerine nbn 25 is super fast and affordable. It works great for me as I live alone. The internet is able to stream movies and download games with no lag. Very happy.

I have just had my internet connected. Wow, what a great streamlined process. My modem arrived the next day, and had a technician appointment within the week. Was all too easy, we have had no issues with the speed etc. thank you Tangerine!!

Very surprised after being connected in the same day. Speed is also satisfactory. All together, its a very good service. Hope, it will continue. So far, I am very satisfied.

I had a Telstra cable internet connection and was without service for 7 weeks so I switched to Belong ADSL2. If the connection worked at all in the last few weeks, it was extremely slow and intermittent. Belong's call centre is closed, the chat room is automated and provides no technical support. They can't be contacted in any other way and the site provides no way to cancel the "service" so I ended up trying Tangerine. Call centre was exceptional, the technician arrived on time and was very professional. No dropouts so far.

We have had the internet for a week now and no drop outs or issues. We initially couldn’t get connected however they sent out an NBN technician and we realised we had the wrong modem for our area. We both work from home and stream tv shows, its been great.

Tangerine has delivered on their promise of being an unlimited usage, high-speed NBN provider with great customer service values.

I recently signed up for their XL Speed Boost bundle, for $59 a month, received the modem the day we moved in via courier and even though there was a slight hiccup with the set up (our new house had old, incompatible phone lines), we were able to get the internet up and running at 45Mbps down and 17Mbps up within 12 hours. So far, even during peak times, we haven't had any drop outs and the speed has been consistent.

On top of this, Tangerine has a very capable online customer service presence, with 24 hour live chat on their website, which proved invaluable during the setup and installation process.