Aussie Broadband NBN Questions & Answers (page 2 of 2)

Hi Pam, we do not have an office in Perth. We are based in Victoria. Our team are available to assist by calling 1300 880 905 and are happy to help. If you purchase one of our modems then we can remotely assist in any router difficulties. Cheers, Mel

Hi Grasshopper, you will need to talk to your provider in terms of email service. There's usually a fee to keep the email service running after you cancel your internet, but you will need to speak to them.

Unfortunately, we do not price match. Sorry about that. Cheers, Mel

Hi there, you can certainly keep your fixed line phone number. Your email address will depend on whether it's a portable email address like gmail, or an exetel email address. Some providers let you keep your email address for a small monthly fee (we do) but you'd need to check with exetel to see if they offer that service. I found shifting over to gmail to be a great opportunity to clear out some of the spam mail, if that's any help! cheers, Janet.

Hi there, you just need to apply online or by phone (1300 880 905) and the team can talk you through the switchover process. Often takes less than one hour to churn across internet - VoIP can take a bit longer, though. cheers, Janet.

Hi astraveb777, It's best that you call Optus to cancel after being connected with us to ensure there are no surprise bills. Our team can help you to port over your husband's mobile as well just give them a call when you're ready on 1300 880 905. Cheers, Mel

I recommend checking our website and clicking build your own plan. https://www.aussiebroadband.com.au/nbn-plans/

Connection times depend on nbn technician availiability (if first connecting to the nbn) and also service type. We ship Fetch and the modem differently depending on service type as well. Fetch is sent by courier and most of the time the modem is sent with it. We ship from 3840 Morwell, Victoria. Cheers.

For most customers there is no connection fee. We have no setup costs. Customers in a new housing development will be charged $300 from nbn. You'll know whether this will apply or not on signup. The procedure is simple, you can sign up online or through our sales team. Once the application goes through, you will get an appointment for nbn to install a connection device inside the home. After that, it should be smooth sailing. Cheers!

Hi Frank! You can check your nbn availability on the nbn website: www.nbnco.com.au Cheers!

Hi Mai, I recommend calling our service delivery team and they can assist you with trying to get your address added.

I've been advised that if TPG processed it, then it should have been in the system already.

Yes, we do. It's a bolt-on for $10 a month.