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NBN 50 (Standard Plus), NBN 100 (Family), NBN 25 (Standard, Seniors), etc...Reviewer Photos & Videos
SO much faster than my last "25 Mbps NBN" with Tangerine
SO much faster than my last "25 Mbps NBN" with Tangerine. I hit 25 Mbps 80% of the time, instead of 3Mbps. It is more expensive, but totally worth it. Please use my referral code if you sign up: [link removed]
1 comment
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Good service
A couple of drop outs experienced but appreciated the notifications when they occurred and when the problem was rectified. Network speed has been good. Covid-19 has obviously cause problems with wait times but the App offers many useful tools.
1 comment
Official RepAussie Broadband
Hi Steve, thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We’re glad to hear that you’re loving the service so far. We’re always looking to im... Read more
prove our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel
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Shaedon F.Hunter Region, NSW
Great all round internet provider
Aussie broadband is who I recommend when someone asks me about getting internet. Not because they're the cheapest, but because they have the best all round support, service and value of any provider. They regularly have specials for new members too.
1 comment
Official RepAussie Broadband
Hi Shaedon, thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We’re glad to hear that you’re loving the service so far. We’re always looking to ... Read more
improve our customer experience so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Find out how Aussie Broadband NBN compares to other Internet Service Providers
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- NBN 100 (Family)
- Verified customer
Best ISP in Australia!!!
I was previously with Mate Communicate on the 50 Meg NBN connection, from the day one they were throttling my speeds after 4PM (I figured out by using a VPN)
Signed up with Aussie in late 2018, never had a problem since. There was an unplanned outage a couple of days ago but they were very prompt in sending the outage notices through texts, emails and the Aussie broadband app.
I have also convinced a few of my mates to the service and they all are very pleased with it as well.
If you're not happy with your current ISP, I would highly recommend AussieBroadband :)
1 comment
Official RepAussie Broadband
Hi Indee, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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MinhGreater Melbourne (Metropolitan), VIC
Excellent internet provider
We have been with Aussie Broadband for a couple of months now, had some issues with our modem that we purchased from an online shop and with the helpful Aussie Broadband team the internet setting up went smoothly. We have strong connection, fast speed, no drop outs, with 3 people are now working from home with no internet issues. Aussie Broadband is the best internet provider in terms of service and value and no contracts attached. We were with other providers Optus, Telstra, Iprimus, Dodo previously but they are not this good. We also love it because this is Australian-based internet provider!! Highly recommend Aussie broadband to everyone.
1 comment
Official RepAussie Broadband
Hi Minh, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. If you see anything that we can do to improve, please let us know. Cheers, Mel
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Very good service!
Very good service, thanks that! We have outage, but it is very rare! The service team repaired it in a very short time. The communication is excellent! Aussie Broadband send every time short information when outage happen, and when they repaired it!
1 comment
Official RepAussie Broadband
Hi Elke and Attila, that’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see ... Read more
anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
BrendenSydney, NSW
ABB is easily the best internet provider!
I personally have never had any connection issues or faults with ABB, my internet speeds are amazing I am a big gamer and having a reliable connection is key and Aussie broad band have been able to provide just that!
1 comment
Official RepAussie Broadband
Hi Brendan, that’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything... Read more
that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Deborah W.Greater Melbourne (Metropolitan), VIC
All that was promised
NBN appointment well organised and punctual. No real issues to date, reliable and fast. Aussi Broadband technician very helpful in advising how to extend the reach in a long narrow house.
1 comment
Official RepAussie Broadband
Hi Deborah, that’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything... Read more
that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
ZentertainerSydney, NSW
- NBN 100 (Family)
- Verified customer
they are always on top of the CVC management, there's never any bandwidth issue
I have had no issue with Aussie broadband, a few general NBN issue, but nothing I can't self troubleshoot using their website and phone app, fantastic! the call centre is all onshore, easy to understand
1 comment
Official RepAussie Broadband
Hi Zentertainer, that's really wonderful to hear. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. If you see anything that you feel that we could improve, please let us know. Cheers, Mel
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Find out how Aussie Broadband NBN compares to other Internet Service Providers
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Aussie broadband is easy and works
I switched from another provider about 8 months ago and Aussie has been the best! They don’t call me, I don’t call them, the internet works all the time. I occasionally get a courtesy email to say that NBN is servicing the lines and I might experience an outage but aside from one short outage, none of these outages agave affected me. Good service, Aussie based. Easy
1 comment
Official RepAussie Broadband
Hi Dan, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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Chris B.Sydney, NSW
- 3 reviews
No support service when there is an issue
When there are connections issues the tests on their app don't work, calling their support number is instantly disconnected. No amount of apology will make up for not receiving internet you are paying for. This is the third time in 3 months I've had issues with this connection.
3 comments
Official RepAussie Broadband
Hi Chris B, our support numbers are all working and there have been no other complaints on that. Have you tried 1300 880 905, 03 5165 0000, 1300 180 905, or 02 9994 0158 ? If you're having connection ... Read more
difficulties, I recommend not using a VoIP phone if you have one, and using a mobile phone instead. Please let us know how you go. -MelI'm sure they are working now when I don't have an issue but that was not the case when I did have an issue. I don't use VoIP.
Official RepAussie Broadband
Hi Chris, we're very sorry to hear of your troubles, however all of our support lines are functioning, and while the queues are busy, queue times have actually been decent with the amount of new staff... Read more
we are putting on. Please let us know what error you're getting when you try those numbers. This may be something to take up with your mobile provider. -MelSimilar opinion? Write a review on ieatwords.com.au!
Jane JohnsonRichmond-Tweed, NSW
Have had no problems with the anything since installation.
Quick set up. Reliable service. No issues whatsoever. Another happy customer. Netflix is keeping me sane through this Covid19 crisis. Keeping safe at home thanks to Aussie Broadband we're enjoying this downtime.
1 comment
Official RepAussie Broadband
Hi Jane, thanks so much for the raving review. We're so happy to hear that you're enjoying the service and support. Have a wonderful week. Cheers, Mel
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- NBN 50 (Standard Plus)
- Verified customer
Excellent from the first minute
I couldn't be happier with an NBN provider. Aussie Broadband keep me well informed, their customer service is outstanding and the connection has been strong. I would recommend Aussie Broadband to anyone.
1 comment
Official RepAussie Broadband
Hi Fiona, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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John GGreater Melbourne (Metropolitan), VIC
First good internet provider in two decades
I have been with Aussie Broadband for 2 months and have suffered no drop-outs. Speed is more than adequate for 2 movie streams, WiFi phone on social media and a PC simultaneously, and at all times of the day and night.
Getting assistance with setting up e-mail and so on has been really easy. Worst wait time was 6 minutes during Covid-19 lock down, and efficient call back solved that problem. Staff are great.
I'm very happy!
1 comment
Official RepAussie Broadband
Hi John, that’s wonderful to hear. We’re glad you’re enjoying the service and support. Thanks so much for your review. We’re always looking to improve our customer experience so if you see anything th... Read more
at we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Margaret K.Greater Melbourne (Inner), VIC
Perfect no drop outs
No drop outs what so ever. Kept in Australia with Australian call centre with Australian workers. Completely affordable. Easily contactable by phone or online. Great offers. Absolutely professional, friendly service.
1 comment
Official RepAussie Broadband
Hi Margaret, we promise. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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Find out how Aussie Broadband NBN compares to other Internet Service Providers
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Great company and service
Great company and service. Easy connection. Best internet provider so far. :) :) good good goooood goood very goooood . Noo complaints ... fast speed.. very good good good. Go Aussie broadband . They are good :)
1 comment
Official RepAussie Broadband
Hi Catriona, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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rvonhoff30South East Queensland, QLD
No connection 6 weeks and counting
Another supplier with poor service 6 weeks and counting for connection rang 3 times very little sympathy for my situation. Some of the staff was not at all sympathetic so frustrating
3 comments
Official RepAussie Broadband
Hi rvonhoff30, it sounds like an nbn problem if you've encountered this before. Do you know what the hold up is? 6 weeks isn't a normal delay or experience for customers so there must be a problem nbn need to rectify. -Mel
We completed the civil work ourselves weeks ago but you don't do anything to get nbn to release job so to rebook for connection. I could cancel sign up and do new sign up and connection quicker
Official RepAussie Broadband
Hi rvonhoff30, I can assure you that our team would be trying to do just that. NBN can react slowly to this and I would not recommend cancelling and doing a new signup. If it's stuck like this, then y... Read more
ou will simply have to restart the process with a new provider. Once they have acknowledged what we're telling them, then, if you wish to go to a new provider, you're more than welcome to do so. I'd wait for their confirmation that everything can go ahead. -MelSimilar opinion? Write a review on ieatwords.com.au!
JosorionFar North Queensland, QLD
- 2 reviews
Great reliable service and internet
Reliable and fast easy connection. No drop outs. Communication from supplier regular with easy app. From the first point of contact and service flowed smoothly with now working from home has saved my job
1 comment
Official RepAussie Broadband
Hi Josorion, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel
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Crystaal F.Metropolitan Adelaide, SA
Told false information
My friend and I purchased internet amd fetch tvlast Wednesday. In saying that we are very dissapointed and annoyed. It has been 4 days and our Modem just got posted today. We were told a lie stating it would take 2 to 3 days till our order arrives. I want to be compensated for this!! Not impressed! Wouldn't recommend.
3 comments
Official RepAussie Broadband
Hi Crystaal F, unfortunately shipping couriers are experiencing significant delays and sometimes they are not scanned at pickup but partially through the trip. Please let us know when you receive it. -Mel
I thought fetch tv was supposed to come with it aswell! I ordered fetch tv and internet last Wedneaday. Its only been sent today. Why does it take this long?? I probably wont get it till next week. That will be two weeks ive had to wait.
Official RepAussie Broadband
Hi Crystaal, Fetch should arrive via courier, not Auspost, so it hopefully should not be as long. -Mel
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HossainGreater Melbourne (Outer), VIC
Fast Speed
I had NBN contract with Optus and I was not happy with speed, speed was nbn 50 and I paid $82 per Month.
then I search for good NBN with no Contract and good Speed, then I found the Aussie Broabland speed I get now is NBN100 and actully I got the Promo code for Fist month free ( Like if we calculate for 12 Months, we can kmow we pay $81.50 each month, it is so better than nbn 50 Optus for $82 per month)
And I say thankyou to Aussie Broabland to Fast service, it is take just 90 min to Active my NBN.
1 comment
Official RepAussie Broadband
Hi Hossain, welcome to the Aussie BB family. We’re glad you chose to make the switch. Thanks for your review. We're always striving to provide the best, so if you ever see anything that needs improving, please let us know. Cheers, Mel
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Questions & Answers
Nick K.asked
I am about to Sign up with Aussie Broadband on a 50/20 plan. I am on FTTN. Anyone already with Aussie Broadband on FTTN with 50/20 plan?? If yes how is the speed that you are getting during peak hours (via Speedtest.net/Speakeasy.net)?
Would you recommend Aussie & this plan. I am in Hillside 3037 Victoria
Thanks
Nick
2 answers
Hey Nick. It depends on the quality of your copper wiring to the node and how far you are from that node. For example: I am 1.2km from the node and the quality of the copper is terrible. My maximum possible speed is 37mbps but it proved to be too unstable to use so I went back down to 25/5. :'(
Most modems can tell you what your maximum connection speed is to the node if you log in and check the advanced connection summary settings.
AussieBB have put their hand up and state they will NEVER allow their service to be affected by speed issues, even during peak times. But the internet in general is about 5mbps slower than usual right now with so many people at home.
I would highly recommend NOT using Speedtest.net as they promote services from providers, including Foxtel, Optus, etc so the tests are not reliable as they may be giving you false readings to try and sell you a plan with someone else.
Use Aussie's own speed test here: http://speed.aussiebroadband.com.au/. Or https://www.ozspeedtest.com.
Official RepAussie Broadband
Hi Nick, FTTN, is really dependent on your distance from the node. We will send you a test to let you know your line capabilities after sign up. You can also run the line test in our app after sign up as well. Unfortunately, we cannot guess it prior to those tests. Hope that helps -Mel
Cedric N.asked
Hi there
I recently switched to the 250/25 plan. I’m on FTTP in Perth, CBD but can’t get speeds over 90ish max. Just wondering what the issue is..
3 answers
Official RepAussie Broadband
Hi Cedric, have you tried contacting our team for troubleshooting? -Mel
Thanks, will touch base with them
Official RepAussie Broadband
They will be able to help. You can call 1300 880 905, you can raise the fault via the MyAussie, or you can ask via Livechat on our website (just enable popups) Cheers, Mel
Margasked
How much data do l get with the Senior Monthly plan? Also do you have monthly mobile phone plans and if so what do they cost?
1 answer
Official RepAussie Broadband
Hi Marg, our seniors plans are currently unlimited: https://www.aussiebroadband.com.au/nbn-plans/seniors-nbn/
You can check our our mobile sim plans here: https://www.aussiebroadband.com.au/phone/mobile/
If you have any questions at all about signup, or to sign up to our seniors plans, just give our sales team a call on 1300 880 905. Cheers, Mel
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Official RepAussie Broadband
Hi Happy chap, fantastic to hear that you're enjoying our service and our support. Thanks so much for your review, we really appreciate it. Have a lovely day. Cheers, Mel