I had problems with NBN dropping out. Contacted Aussie broadband and was escalated quickly. The techs who came to fix were wonderful. The Aussie broadband folks I dealt with couldn't have been kinder and more caring in a difficult situation in that they are working from home with limited access to their usual business set up.
They even followed up with phone calls for a couple of weeks just to ensure all was perfect. Best company I've dealt with in a long time!

I have tried several other providers and had issues with slow speeds and then with customer service, Aussie broadband is fantastic, no issues at all. Their communication and customer service is amazing.

I have signed up with AussieBB since Feb 2020 and have had excellent speeds since connection. I have mostly been getting between 88 to 95mb/s for my 100mb/s plan. i love that it is month-to-month so i am not locked into a contract. Their app is user friendly and can even remotely kick the connection, this was the reason i picked them after reviewing a few others.

Have been with Aussie Broadband for around 18 months. Reliable connection and good speed. Customer service team always keeps you updated when maintenance is planned or if there are any unexpected issues.

Recently changing to Aussie Broadband has been like a breath of fresh air. The service is very reliable and the speeds achieved actually meet or exceed their advertised averages. It is so nice to deal with a business that actually seems interested in delivering on what they promise. Their communication has been timely, accurate and professional. It has been such a different experience to our previous provider. I can’t recommend Aussie Broadband more highly.

We have a reliable service that has never faltered, fast speeds and excellent customer service. Everything i expected from other utility providers,however they failed. Aussie Broadband have surpassed my expectations.

Aussie Broadband has been fantastic. The speed never drops below 90Mbps, their customer service is great, the person you talk to is located in Australia, actually knows what they are talking about and is the same person who can activate your service.

Great company, great communication. I've used a lot of NBN companies and Aussie Broadband is the stand out winner. Great customer support. We had a lot of drop outs and slow speeds for years. After raising the issue with other providers Aussie Broadband was the only one who contacted NBN co and got someone to come out and fix it. They are competitive in pricing but they're just great for customer service. I wouldn't use anyone else now.

Contactable, efficient, organised, really friendly, good speed and all from Morwell...wow! I use the NBN for work - streaming videos and classes. Having a reliable service is as important as having someone on the end of the phone in case of a problem. Aussie really hasn't missed a beat, so far.

I haven't had an issue with the service even during these COVID-19 times. Only have experienced a short outage in the two months i have been with them and they informed me of it and also informed me when it was over - (30 mins or so).

I would highly recommend Aussie Broadband as they have great customer service and fast and reliable NBN.

No issues, a drop out once but nothing else otherwise. Fixed before could even make a call. Call centre staff are quite helpful and have provided clear instructions on how to resolve things.

I had an FTTN connection with Telstra. After installing the equipment to upgrade to FTTP, I contacted Telstra and was told the switchover would take 10 business days. By comparison, I picked up the Aussie Broadband modem from the Post Office around 9 AM and received an SMS from Aussie around midday the same day saying the switchover to FTTP had been activated. The connection has been very stable and follow-up service from the Aussie staff has been outstanding. I cannot recommend this company highly enough. I am so glad I made the change.

Signed up last night to only find out this morning there is a $10 saving per month over the next 6-months, spoke to some one on chat said they dont offer promotional codes over the phone and that you have to sign up via the link only. would of been nice if the consultant told me over the phone.

I have signed up for a NBN service with Aussie Broadband everything is explained in detailed but I have decided to go with the sign up and I'm glad I did because within 2 hours after I have signed up with Aussie Broadband I received a text message telling me my service was fully activated and I have got a phone call from Telstra saying my services has been disconnect and did I request it very fast and reliable.

Given the total fiasco other people in the area have had trying to get support for new NBN services, I am so very happy I went with Aussie Broadband. The NBN installations in our street has been 'problematic' to say the least. Our unit and others having all telecoms shut off for extended periods. However, throughout the entire process, Aussie Broadband was in communication.
Once the NBN stabilised, the Aussie Broadband team were helpful in not only getting the internet reset, but even helped me configure a non-Aussie Broadband supplied wifi router set up to work with their configuration. At every step, these folks have provided great communication and customer care.

Didn’t catch the name of the technician who helped me today, but after having problems with my router after a factory reset gone wrong, couldn’t be happier with the service I received today. The technician was very patient and very helpful. We tried every option for almost 1.5 hours and got success, whilst also learning some good things along the way. 100% would recommend.