My parcel was delivered to a totally different address in my suburb. The unit and block numbers were the same but the street names weren’t even close. Luckily the person at the wrong address was honest and contacted me. How hard is it to deliver a parcel to the right place?

A parcel that has been sent from Brisbane CBD to be sent to a South Brisbane address is now inexplicably sitting in a distribution centre somewhere in Sydney. Online tracking still says that parcel is on time to be delivered last Thursday but it’s nowhere in sight. I know there is a delay due to the virus and an increase in online shopping but a (costly) detour interstate is unnecessary and a waste of time. Likely to be a result of inefficient automated systems failing to read the address/post code accurately. So frustrating. I currently have nine separate orders at different points along the delivery journey and none of them are tracking in line with when Aus Post originally told me to expect them.

Why Australia Post still charging for Express delivery but they delivered parcel even late then standard delivery.What a shame!!They scamming people!!!Just unbelievable what Australia Post doing to customers.Big zero from me.

Always late never on time never a knock or ring on my door bell when you do talk to them they are always really rude it’s ridiculous that post does not run 7 days a week and they say you can pay express post and it will reach you on Saturday but i have tried this and it’s a load of bull

Normally the parcel service to Perth from the Eastern states is substandard,but now it's totally unacceptable.There is no specific information given on the tracking website,or email,or any indication of where parcels are and when they are likely to arrive,just "delay".Postage here is more expensive than elsewhere in the world,and the service is among the worst.And please stop using Covid19 as an excuse.There are many eager unemployed people who you can hire as casuals and you can use trucks!Shame on Australia Post

Australia Post is only postage services in world where Express post is slower than standard post.
Charging Express services and failed to provide should pay people money back or legal actions should be taken against them in the court.
This is illegal.They are most likely worse than COVID-19.

can Australia Post please employ people to clear the backlog of postal deliveries.There has been no service for three weeks for Express Post and parcel post.Surely if the backlog is so huge they can employ the thousands of people out of work right now and get the mail/goods delivered.I have two deliveries from 1 April and 4 April outstanding and even though I have logged a request for the parcels to be investigated no response.My local post office has confirned that the backlog is worse than Xmas

Package was picked up but only turned up 2 days late using Express Post despite a claim of overnight delivery Between Sydney and Brisbane. Tracking was a joke -did not move . I filed a complaint and got an email stating that as the package had now been delivered they were now closing the case - no apology for failing to deliver As promised

Paid for express post and 4 days later no parcel. Tracking not updated for 2 days. Understand that things are busy with Covid 19 but if you cannot deliver the service promised with express post the service should be removed at this time. Happy to take your money and not provide the service.

I live in New Mexico, USA andwas expecting to receive a shipment from Rotec Aerosport in Melbuorne Australia. The shipment was supposed to take 3-4 days because it was shipped international express. The Auspost website reported that the shipment departed Australia on 27 March. To date, there has been no new information on the Auspost website and it is impossible to make contact with anyone at the company.

I have submitted several inquiries to Auspost. All that I get back is canned answers that do not address the question that I asked. What pitifully poor service.

The Auspost service is abysmally poor! I hope that I will never have to deal with Auspost again!

Why not tell consumers that they are incapable of delivering parcels.
Amusing “tracking “ information created by the local kindergarten.
No doubt they have privacy statement, mission statements, worlds best practice
Intentions.
Get the MBA s off the white boards, and give them tricycles to deliver parcels.
Equal first with Telstra for appalling customer service, and stupidity

Had a parcel delivered by TNT Couriers, delivered very quickly and no fuss, and no moronic tracking information .

Misleading and deceptive representations that they deliver items.

Was meant to receive a parcel.
The person knocked once, and in the time it took for me to get to the door, they had gotten in their van and left

No technical support at all. Worst service ever seen. When you tried to contact with them, no one help. But when they send you wrong invoice, no one help fix.

Item "Item processed at facility" on 1 April. No updates since.
Enquiries with Australia post illicit responses such as "Just because there's no tracking update doesn't mean it's not on the way" and "We don't actually know where your parcel is"
Completely and utterly dysfunctional.

Express post, despatched from Melbourne to Brisbane, expected delivery in 2-3 days but gave it some slack given situation. No updates online so after 5 days logged a query, my query appears in tracking immediately (still no clue where my delivery is). 3 days after logging my query there is an update that says my parcel is in Adelaide? Tracking and paying extra for express post is a joke - not tracked and not express, aren’t there laws against false advertising? Still hasn’t arrived...(and no further update on tracking)

Parcel from Adelaide to Perth arrived on time. Received a message on my phone confirming it was delivered. Would be great if the parcel tracking was a little more detailed in the transit progress.

We ordered a wheelchair at the beginning of March from Sydney and was told it would be with us on the 6th March. Well that didn't happen and on enquiry to Aust Post and subsequent investigation, it came up as missing.

So the supplier was advised and they sent a replacement which should have been with us by the 2nd April. Australia Posts tracking site says "On Time" - but it is nowhere in sight.

If it wasn't for the fact the receiver is in considerable pain and requires this for mobility, it would be laughable how poor the postal system in this country is.

Update: after some calls further up the chain, the wheelchair finally arrived this morning, with the packaging looking like it had been run over by a truck.