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Bed frame slats are horrible
I bought a bed frame about 6months ago and the stupid plastic connectors kept smooshing so that they would not fit anymore. Then about 1month later the slats fell off then it KEPT HAPPENING about once a week. Now the slats fall of almost every day. I am sick and tired of fixing it every time. I dont do excessive movement on the bed I just use it to sleep. I dont jump on the bed they just fall when I am laying still trying to get to sleep.
I do NOT recommend buying from here.
1 comment
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NuraSydney, NSW
- 2 reviews
- NSW, Castle Hill
- Verified customer
It's fantastic
I found it easy to purchase and to pay by internet, whole online process was fine. I recommend at all.
1 comment
Fantastic F.Fantastic Furniture
Hi Nura, thank you for choosing to shop with us online! It’s great to hear that you like our online shopping experience! Feel free to shop with us online again in the future and don’t forget, if you r... Read more
equire any assistance our Live Chat team is there to help! Regards Jessica and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
Great value for money
So easy, walked in, looked and then paid. Picked up and came home to assemble. Easy as! Great value for money
1 comment
Fantastic F.Fantastic Furniture
Hi Chop, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team
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Just fantastically convenient!
Loved the people and the service! Super convenient in all ways! Very helpful staff and cvwry clean showroom. I loved the easy layout that flowed throught and made my purchase so much easier!
1 comment
Fantastic F.Fantastic Furniture
Hi Rebekah wkah, thanks so much for choosing to shop with us in Castle Hill. That's great to hear and we appreciate you taking the time to let us know! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
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Hasano SaanHornsby
- NSW, Castle Hill
- Verified customer
more than what I expected
After looking up the items online, I headed down the store to get the actual feel of the things and they turned out to be better than i expected. Good customer service as well both at the store and at the time of delivery.
1 comment
Fantastic F.Fantastic Furniture
Hi Hasano, thanks for choosing to shop with us. It's great to hear that the staff exceeded your expectations! Hopefully we will see you again at Castle Hill in the near future. Regards Nick and the Fantastic team.
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GuneSydney
- 13 reviews
- 1 like
Sofa Shield product
When we bought our sofa we were sold sofashield product with 6 year guarantee promises and were told anytime we could call for service. When we called after 2 years it was completely different story that was told to us when this service was sold by fantastic furniture.
4 comments
Fantastic F.Fantastic Furniture
Hi Gune, I am very sorry to hear if there was any confusion with what Sofashield provides. SofaShield is a warranty system that protects your sofa fabric against accidental spills and stains from comm... Read more
on household substances, giving you complete peace of mind.SofaShield warranty offers a 3 year or 6 year protection option based on your type of sofa*. SofaShield warranty comes with:Well we paid for 6 year product. Now they tell us if we can’t get the stain out they will send some solution for us to try and then if this doesn’t work to contact them again. When selling this guaran... Read more
tee we were told they will attend anytime if the stains doesn’t come out. Ha haFantastic F.Fantastic Furniture
Hi there Gune, the sofashield team will first offer advice as to how to remove the stain and if that does not work then yes a technician will be sent out to assist. Failing that, the fabric of the aff... Read more
ected area is replaced. This is what it means by 'Assistance in the removal of stubborn stains' followed by 'If a stain cannot be removed, the affected area will be replaced with the original or similar fabric from an equivalent price range.' Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
EvansNorthmead
- NSW, Castle Hill
- Verified customer
The worst...
Hi, I’m writing to on this platform as a disgruntled and irate consumer, I have exhausted all other communication options, without any return communication from your organisation, and hope that this method will yield a resolution or sorts.
Please allow me to explain my experiences; on 05/09/2018 my wife and I purchased an 8 seater Dakota & modular from your Castle Hill outlet, at the time of purchase we were told that it would be a maximum 6 week wait. This was acceptable and allowed us to plan accordingly, our living environment would not all...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi Evans, we are incredibly sorry to hear about your experience to date with us and we sincerely apologise for the inconvenience caused. We would really like to address this with the Area leader and o... Read more
ffer assistance where possible. If you could please send us an email at [email protected] with your contact details and sales order number we would really appreciate it. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Phil McSans Souci
- NSW, Castle Hill
- Verified customer
Value for money
Sounds corny however I had a fantastic experience dealing with Fantastic, from dealing with staff in store to navigating products online. Getting my couch with afterpay has made my life that much easier.
Thank you Fantastic
1 comment
Fantastic F.Fantastic Furniture
Hi Phil Mc, thanks for choosing to shop with us. That's great to hear! We look forward to seeing you again soon. Regards Annie and the Fantastic team
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Winning Staff
The staff in FF Castle Hill were wonderful. They approached me as soon as I began looking at couches. They were knowledgeable and sourced information online if they did not know the answer. I will happily visit the store again given how helpful the team were.
1 comment
Fantastic F.Fantastic Furniture
Hi Rozzy, thanks for choosing to shop with us. We're delighted to hear you had a Fantastic in store experience with our team at Castle Hill. We look forward to seeing you back soon. Regards Annie and the Fantastic team
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Find out how Fantastic Furniture NSW, Castle Hill compares to other Furniture Shops
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AshleyGCastle Hill
- NSW, Castle Hill
- Verified customer
Quick and Easy Shopping
First Time buyer at Fantastic Furniture. Even though we only purchased a Timber Bed Frame, there were lots of options for half the price that others wanted. The quality of the frame is strong and for a flat pack, it had all the build pieces and instructions that were in English. To be able to pick up from a warehouse on Sunday was great. The warehouse staff were helpful with loading it into my ute.
1 comment
Fantastic F.Fantastic Furniture
Hi AshleyG, thank you for choosing to shop with us at Castle Hill! We really appreciate it! It is wonderful to hear that you were happy with store and warehouse team that assisted you! We hope to serv... Read more
e you again in the future! Regards Angelina and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Cathy HSchofileds
- NSW, Castle Hill
- Verified customer
Excellent Products
This is not our first purchase with Fantastic Furniture our first was a TV stand which we purchased online, our second was in store, an amazing lounge, our third, also in store, was a king size bed with a chest of drawers and side tables. This time was a queen size bed for our adult daughter and we couldn't be happier and she is happy with the bed. The delivery guys are always a pleasure to deal with. Great service, both instore and online.
1 comment
Fantastic F.Fantastic Furniture
Hi Cathy H, Thank you for continuing to shop with us both online and in store. We are happy to hear you are enjoying our product range and service provided by our teams in store as well as the deliver... Read more
y service. Thank you very much for your outstanding feedback and we hope to server you again in the near future. Regards, Angelina and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
Great service
I found the store to be easy to get around.
I sat on pretty much all of the lounges and mattress until I found one that was perfect for me.
I brought a lot of bedroom furniture, So it took a while to assemble But is was pretty easy.
The delivery process was wonderful. I received a text message the night before giving me an approximate time for delivery. I also received a message the next morning letting me knoe they were only 30 minutes away.
So big thumbs up from me
1 comment
Fantastic F.Fantastic Furniture
Hi Helen, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hop... Read more
e to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Poor quality but high price with same brand
limited choice, out of stock, long period waiting for the order, poor quality, high price, good brands disappear, staff helpless, very disappointed
1 comment
Fantastic F.Fantastic Furniture
Hi Zee, I am very sorry to hear you are unhappy with our product range. We do pride ourselves on offering everyday lowest prices across our range and we hope you will visit us again the future as we a... Read more
re always bringing in exciting new products. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Comfortable
I am very satisfied then I buy the furniture assembled due to have not time for assemble every thing and I am satisfied for prices of product
1 comment
Fantastic F.Fantastic Furniture
Hi Farzad Javadpour, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with your new products. W... Read more
e hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
NessiPenrith
Sleepheaven deluxe king mattress
We only came to see how the mattress felt and stuff cause there was none in stock close by to use and we were going to order it online till we asked if we could have the showroom one and the lady that was with use did just that for such a great price and it is hands down the best mattress ever I suffer from bad back pain and last night was the best night sleep ever I also have children in my bed as well and they move a lot they are horrible to sleep with and last night I didn’t get woken up to them moving for the first time in 4 years !!! It’s the best mattress ever gotten and so worth every cent I just want to sleep and lay in it 24/7 ! I would recommend it to anyone !
2 comments
Fantastic F.Fantastic Furniture
Hi Nessi, thank you very much for choosing us and sharing your thoughts online! We are thrilled to hear you are loving your new mattress! We hope to serve you again in the future! Regards Ryan and the Fantastic team
I always shop with you guys :)
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Great value for money
Easy to walk around the store. Looks good, colourful and interesting.
Kids love to try out the furniture!
Good family vibe.
1 comment
Fantastic F.Fantastic Furniture
Hi Anna B, thanks for choosing to shop with us! We're so glad to hear you and the family are enjoying your Fantastic experience in store. We look forward to seeing you again soon. Regards Annie and the Fantastic team
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ShelzWoodcroft
Fantastic!
Moving into my first home as a renter, fantastic furniture made all my worries of furnishing my home disappear with just a few clicks! The best part is that they do afterpay! FANTASTIC!!
1 comment
Fantastic F.Fantastic Furniture
Hi Shelz, thanks for choosing to shop with us online! We're so happy to hear you're loving our flexible finance options! We look forward to seeing you again soon. Regards Annie and the Fantastic team
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This is perfect
I give 10+ satisfied rate the quality of of products and easy to assemble the furniture by myself, my kids love to assemble. It's like lego toys puzzle. Perfect for family bonding. Thanks heaps fantastic furniture
1 comment
Fantastic F.Fantastic Furniture
Hi Mike, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Excellent service
I had the best service ever. Great products at a great price. Clean and tidy shop with very knowledgeable staff on products sold in the shop.
1 comment
Fantastic F.Fantastic Furniture
Hi Marco, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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William
- 3 reviews
Overall a fantastic experience !!
Visited the Castle Hill store on Victoria Rd, we were greeted warmly by the staff and allowed adequate time to browse through the store and when we needed help, a very attentive lady staff member helped us out. She was very knowledgeable and gave us genuine and good advice. The prices were very competitive and the products are great quality too...of course, the range was massive to choose from.
1 comment
Fantastic F.Fantastic Furniture
Hi William, thanks for choosing to shop with us in store at Castle Hill! We're delighted to hear you had a Fantastic in store experience and are loving our range. We hope to see you again soon. Regards Annie and the Fantastic team
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Fantastic F.Fantastic Furniture
Hi Funny pants, I am very sorry to hear about the problems you are experiencing with your bed. I would like the opportunity to look into this and to see how we can help get this resolved for you. Woul... Read more
d it be possible to email me your purchase and contact details? My email address is [email protected] Regards Jessica and the Fantastic team