I found the Manager to be very rude and unhelpful. It certainly put me off going back to the store.
The other staff were delightful!
The item was damaged. It was easy to assemble
The process of getting the issue sorted wasn't easy at all.
I ended up dealing with another store where the Manager was an absolute delight!

We bought a Kennedy dining table. It was delivered months later with white dots in the resin. We contacted the aftercare team.. someone came out to assess it as requiring replacement. The design of the table, in particular the position of the legs makes it not functional and very impractical. It also makes loud cracking noises every hour or so. As they were replacing it anyway I asked if we could exchange for a more practical/functional table. The manager denied the request. So we are left with an overpriced overseas made impractical table. I do not recommemd.

Purchased a mattress in April 2022. By the end of the year mattress is sagging and of obvious poor quality. Preston store refuses to refund the cost of mattress and offers only a replacement, apparently a sagging mattress that cannot be slept in does not constitute a major failure.

Unfortunately not particularly helpful in reaching a resolution and leaving me no other choice other than to lodge a dispute with consumer affairs and VCAT.

Purchased new furniture on Boxing Day sale. The furniture was delivered as promised within 2 weeks. On delivery the delivery driver noticed part of the furniture was damaged and advised to notify store immediately which I did. The store advised to put through online request to replace damaged goods. The following Monday I was contacted by the store advising of the next steps and timeframes for removal of damaged furniture and the new replacement. Delivery drivers were on time, professional and took away all the packaging as well. The first time the did not, though the store advised of this at the time of purchase.

I recently purchased a 9 piece dinning table and unfortunately when delivered two chairs were missing and the table was incorrectly manufactured, therefore we couldn’t put it together. After an email and phone call to the store we purchased from we were told we would receive a new table with the delivery of the two missing chairs - I was thrilled with the prompt follow up and response from the staff in the store. However on delivery day, instead of a new table I was given materials to build the table and complete things that should have been done during the manufacturing stage. Terrible product for $2,400... will not shop their again and encourage everyone to stay away, Dave your money, time and stress.

Bought a beside table which come in with more than 15 visible nail holes . The quality is really sh***t have to say.it looks like I paid $15for a faulty item whereas I actually paid $299. Requested refund and customer service says it is how it meant to be.

I purchased a bed and furniture. The whole bed frame fell apart with 2 months. The screws used were too short to be secure. I contacted the store who were aware but said there was nothing they would do. They said to go buy long screws from Bunnings! Don’t touch this company - they don’t stand behind their products or warranty. Appalling quality. I would have had to manually replace every screw in the bed to make this safe. It fell apart with me in it and damaged my carpet as when one bit went, lots of other screws came out too! Learn from my mistake - steer clear!!!

The quality of the 2 and 3 seater was so bad that when they come to replace the furniture the 3rd time,
the arm of the 2 seater was so loose that it was nearly coming off. Not to talk about the dints in the back of the seater. Every time they replace the furniture the defect are getting bigger. Even the delivery drivers could hardly believe what they seen.

Bought a queen bedframe from here for $299 and it is dreadful!!! Poor quality from the get go. Have bought better bedframes at IKEA for a third of the price.

Complained to the store and they sent a Tradesperson to our house. Told me I should be grateful for getting a product at this price point when it is absolute rubbish and it is dangerous. Slats fell through to the floor when getting into bed and I ended up on the ground.

Tradie comes round, complains, and then nails the bed slats to the frame. Frame is squeaky and it's only 8 months old. Will never shop there again.

Be warned - just because it LOOKS NICE, doesn't mean you should buy it.

Thank you for letting my exchange the mattres I bought which didn’t suit my back, much appreciated. Thanks for your understanding and will shop again in the future. A a