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Reviews

4.8

1,086 reviews
5
(978)
4
(49)
3
(10)
2
(9)
1
(40)
  • Product Quality
    4.9 (509)
  • Return Claim MadeYes (10) · No (546)
  • Warranty Claim MadeYes (61) · No (487)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (547)
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Carlos and Mitchell.S great job

published

Prompt. Very helpful, obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it



1 comment
King Living
Elizabeth R.King Living
Belle

Belle

  • 3 reviews

Awesome experience! Great service by Sucheta Hegde

published

Love Kings furniture. As a decorator I have always found wow factor in Kings furniture. Wide range of leather and fabrics is really helpful to buy everything under one roof. Sucheta at Northmead was very helpful in selecting products and her knowledge for product was remarkable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living

Great customer service

published

Shannon the sales consultant was very pleasant and knowledgeable, not pushy and interacted with myself and my daughter well. The store is well set out, with a good verity of products, in different sizes, colours and textures, so you can get a better idea of what you really want. Even added an ottoman to my order, after we left the store. Seamless transactions. Thanks for your help today Shannon, it was very much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
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Carlos and Mitchell.S

published

Very good service. Highly professional competent and polite. Recommend to anybody. 6 stars. It is rare to find such competent and genuine people trying to help not just do a job and get out in a hurry.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living

Carlos and Mitchell.S

published

Very happy with the prompt and friendly service. They call to say they were on the way, they explained the problem, fixed it and cleaned up. Highly recommend these guys.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
Angelica

AngelicaSydney, NSW

Carlos and Mitchell.S

published

Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Suzie

Suzie

  • 2 reviews

Perfect service.

published

Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
Camille Dagher

Camille DagherSydney, NSW

  • 2 reviews

Excellent products and customer service

published

Leila in the Castle Hill store was very helpful and friendly. We purchased a beautiful couch and the whole process from start to finish was seamless. Would shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
Frank

FrankSydney, NSW

Great customer experience!

published

Sales consultant was very helpful and efficient. Such a nice customer experience when comparing to other furniture stores. Not to mention the variety and quality of furniture King Furniture has.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
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Excellent showroom service

published

Carol was wonderful helping and advising me to choose the fabric for the sofa I had already decided upon. Her advice across all areas (fabric color, style, appropriateness) was extremely helpful. Thank you Carol!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Very professional and helpful

published

Gulistan was very informative on the products and was very gentle and helpful throughout the process of purchasing. She was also very patient when I and my hubby were trying to select the colours.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Good job carlos

published

Carlos did an excellent job always kept in touch to let us know when he was arriving kept in touch on both occasions Very personable personable and easy to talk to and easy to talk to

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Kate and IJustin

Kate and IJustinMetropolitan Adelaide, SA

Roslan was fantastic to deal with

published

Roslan helped us purchase everything over the phone as we live interstate. He was so helpful and showed great customer service throughout the transaction. We will big through Roslan again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBondi Junction
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1 comment
King Living
Elizabeth R.King Living
Stewart Gall

Stewart GallSydney Surrounds, NSW

  • 2 reviews

Great job by Carlos fantastic couldn’t ask for a better person

published

Very good customer service a delight to deal with Carlos his product and gave us some great ideas on how to look after the lounge would recommend him to anyone

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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1 comment
King Living
Elizabeth R.King Living

Great job by Coles

published

Carlos turned up on time he called me to let him know that he was on his way which was great great communication very knowledgeable on the product done a quick job great work

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Awesome couch and amazing customer service from Shannon

published

Our Jasper 2 was delivered this week and I'm very happy with our choice! I was apprehensive that the colour we went with (Mocha; viva leather) wouldn't complement our living room but I'm so pleased that it does!

We were so happy with the customer service we received from Shannon W (Castle Hill). He gave us his honest opinions and recommendations on the materials to meet our requirements and lifestyle.

Also, the delivery guys were great in setting up the couch, they were professional and efficient.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Phillip Ryan

Phillip RyanSydney, NSW

  • 3 reviews
  • 2 likes

Wonderful Service

published

We have been looking to replace our lounge suite for some time and could not be more happier with the service we received from Jizette, a very friendly and engaging young woman that gave us a lot of confidence that we were making the right choices in colour and fabric. My wife was particularly impressed with Jizett's product knowledge of the King range and her personal warmth which was particularly helpful in making the right decisions in what we actually wanted. I could not give a higher recommendation for the service. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
Marion P.

Marion P.Sydney, NSW

Extensive range of furniture and wonderful service

published

We were served by Jackie Cho who helped us chose a two seater lounge for our new apartment. She helped us chose colour, size and accessories for the lounge in a very knowledgeable manner. We also ordered a coffee table. Only disappointing thing is the wait for them. We were very happy to have Jackie serve us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Robyn L

Robyn L

  • 2 reviews

Irene Lujan

published

I recently ordered an extra cushion back for my Delta louge and the service and quality of the product has been first class. Irene Lujan organised a carrier as we live in the country and it arrived very promtly and intact. Thank you for very personal service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Carlos and Joe

published

We had such an amazing experience with Carlos and Joe. Such great customer service and extremely helpful! They both had great knowledge of the product and went above and beyond.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
Page 2 of 55
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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