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Reviews

4.8

1,095 reviews
5
(987)
4
(49)
3
(10)
2
(9)
1
(40)
  • Product Quality
    4.9 (516)
  • Return Claim MadeYes (11) · No (553)
  • Warranty Claim MadeYes (61) · No (495)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (556)
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Therese Jordan

Therese JordanSydney, NSW

Another good experience with King

published

Easy to move around store & find chairs
Range of products very good & staff very helpful but not pushy
Quality has always been good
Sam & Karl who delivered chairs were excellent. Helpful & meticulous with tidy up



1 comment
King Living
Elizabeth R.King Living
MSc

MScSydney, NSW

  • 3 reviews

The furniture is fine

published

King furniture has a reputation, therefore it was an easy decision to make and I bought a lounge set. But I was disappointed as the rods rusted within 10 months or atleast I realised it within 10 months of the delivery. King furniture was quick to acknowledge and has now replaced the covers and rods free of charge. The service, delivery people were wonderful.. that is your saviour, King furniture! The guys who came to replace the covers and rods were responsible, helpful and polite. They reassured me about the product and my purchase.

1 comment
King Living
Elizabeth R.King Living
Dina

DinaSydney, NSW

armchair/chairs/table/desk

published

The products are beautiful. I have them in my office. I had the final piece being the armchair delivered today. Each piece is perfect. My shop assistant was fantastic and gave me great advice. I had the pieces delivered and assembled at my office. Sam and Karl were great and were easy to deal with and even adjusted the other pieces in my room so it looks perfect. Thank you

1 comment
King Living
Elizabeth R.King Living
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Carlos review

published

The store was clear in navigating
Customer service of king living was great once I identified the defect and very accommodating

Carlos was prompt and friendly. Very good customer service.

1 comment
King Living
Elizabeth R.King Living

Carlos Service Technician

published

Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!

1 comment
King Living
Elizabeth R.King Living
Karen T

Karen TSydney, NSW

  • 2 reviews

Thank you to Mitch for excellent service,

published

Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen

1 comment
King Living
Elizabeth R.King Living
Ria I.

Ria I.Sydney, NSW

Great customer service, quality and beautiful lounges

published

Lounges were presented nicely and in separate areas so it was easier to navigate. Customer service was wonderful and Shannon was super easy going and willing to help. So many fabrics to choose from as well so you'll get exactly what you're after. Can't wait to receive our Zaza lounge.

1 comment
King Living
Elizabeth R.King Living
LH and JH

LH and JH

  • 2 reviews

Great Service by Sucheta

published

Our sales rep, Sucheta was amazing! She was very helpful and personable. She followed through with details and generally made our shopping experience pleasant. Because of Sucheta, we’d definitely go back to her for future purchases.

1 comment
King Living
Elizabeth R.King Living
Jason S.

Jason S.Sydney, NSW

Excellent Service

published

I initially purchased a bed with the assistance of Carol Luciani and due to her exceptional customer service, I went back strictly to her to purchase my couch! Carol is fun to work with and extremely helpful! I’m going back to her for the rest of my furniture!!!

1 comment
King Living
Elizabeth R.King Living
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Andy

AndySydney, NSW

Best Furniture Experience at Chatswood Store

published

Absolutely fantastic experience at Chatswood store thanks to Jackie and Rina. They took their time to help me find the ideal furniture set up, and kept me closely updated of production delays. Extremely satisifed with the overall experience. Originally went in for a sofa, but ended up buying more than 10 pieces of furniture thanks to their excellent service.

1 comment
King Living
Elizabeth R.King Living

Helpful and excellent sale process

published

Carol was our service person. She was helpful, and provided all our options without rushing us. She responded to all our questions, and organised the purchase delivery. We called after visiting, because we had to check the dimensions of our room, and she confirmed the difference.

1 comment
King Living
Elizabeth R.King Living

Sam and Karl are legends!

published

Brilliant service. Helpful and polite. You’ve got a couple of good ones there, King Furniture! They delivered a flat pack dining table and were really careful about how the placed them. Highly recommended.

1 comment
King Living
Elizabeth R.King Living
Michael Bishop

Michael BishopSydney, NSW

a great example of after sales experience....!

published

King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...

1 comment
King Living
Elizabeth R.King Living
Ahmed

Ahmed

  • 2 reviews

Sam and Karl

published

Sam and Karl both sorted wrong items and instantly emailed and called customer service to resolve the issue. They are extremely Friendly and helpful. Excellent service. Highly recommended future delivery.

1 comment
King Living
Elizabeth R.King Living

Great service by Sam and Karl

published

Sam and Karl came and assembled our new King lounge. They provided awesome service, configured it the way we wanted, cleaned up after them and took the rubbish with them. Great service and highly recommended!

1 comment
King Living
Elizabeth R.King Living
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Will

WillSydney, NSW

Home delivery service from SAM & KARL was EXCELLENT!!! Thank you!!!

published

The delivery was on time, Sam & Karl is very friendly, thoughtful & professional. They helped us to unbox the furniture, put it at the right spot very carefully, and clean up the boxes. It was a really delightful experience, we are very satisfied with their friendly service!!! Of course, we love our new furniture, Thank you so much King Living!

1 comment
King Living
Elizabeth R.King Living
Michelle

MichelleSydney, NSW

Good design, smooth service

published

delivery abd assembling guys are quite good, know what they do.
I forgot the first guy’s name but they are efficient.
second time Sam & Karl did great job, very careful and efficient.

1 comment
King Living
Elizabeth R.King Living
CCM

CCMSydney, NSW

Absolutely amazing

published

Our kingliving sofa was delivered this morning and it looks and feels amazing.
Our deliveries guys Sam and Karl were super friendly, moved the couch exactly where I wanted, and explained all of the components and configurations to me (and even took their shoes off when entering into our apartment). Our sales lady Jackie was also very helpful when we initially bought the sofa, and was very patient even after we changed our mind a few times as to colour and fabric. Overall amazing product and amazing service.

1 comment
King Living
Elizabeth R.King Living

Indi was very helpful

published

Indi went over and beyond to help me find older King lounge spare parts and mailed them to me. I highly recommend that you use Indi from Annandale. Google her

1 comment
King Living
Elizabeth R.King Living
Sonia Van Houten

Sonia Van HoutenSydney, NSW

Excellent service, at the first instance.

published

We found exactly what we wanted, the salesman was eager to help us promptly with our sofa purchase, they were delivered on the due dates. The service was impeccable and the delivery was prompt as promised.

1 comment
King Living
Elizabeth R.King Living
Page 4 of 55
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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