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Reviews

4.8

1,099 reviews
5
(991)
4
(49)
3
(10)
2
(9)
1
(40)
  • Product Quality
    4.9 (520)
  • Return Claim MadeYes (11) · No (557)
  • Warranty Claim MadeYes (61) · No (499)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (560)
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Michelle

MichelleSydney, NSW

Good design, smooth service

published

delivery abd assembling guys are quite good, know what they do.
I forgot the first guy’s name but they are efficient.
second time Sam & Karl did great job, very careful and efficient.



1 comment
King Living
Elizabeth R.King Living
CCM

CCMSydney, NSW

Absolutely amazing

published

Our kingliving sofa was delivered this morning and it looks and feels amazing.
Our deliveries guys Sam and Karl were super friendly, moved the couch exactly where I wanted, and explained all of the components and configurations to me (and even took their shoes off when entering into our apartment). Our sales lady Jackie was also very helpful when we initially bought the sofa, and was very patient even after we changed our mind a few times as to colour and fabric. Overall amazing product and amazing service.

1 comment
King Living
Elizabeth R.King Living

Indi was very helpful

published

Indi went over and beyond to help me find older King lounge spare parts and mailed them to me. I highly recommend that you use Indi from Annandale. Google her

1 comment
King Living
Elizabeth R.King Living
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Sonia Van Houten

Sonia Van HoutenSydney, NSW

Excellent service, at the first instance.

published

We found exactly what we wanted, the salesman was eager to help us promptly with our sofa purchase, they were delivered on the due dates. The service was impeccable and the delivery was prompt as promised.

1 comment
King Living
Elizabeth R.King Living
Tammy B.

Tammy B.Sydney, NSW

Fantastic in-store experience with Sharon

published
1 comment
King Living
Elizabeth R.King Living
Gemma

GemmaSydney Surrounds, NSW

Excellence Service

published

Carol Luciani was my service person and we would like to recommend her for her excellent service and attention. She was efficient and helpful. She organized all the purchase delivery and give us good recommendations

1 comment
King Living
Elizabeth R.King Living
D and R Stratford

D and R StratfordSydney Surrounds, NSW

Superb visit with excellent assistance and looking forward to our delivery

published

We had a terrific visit to King @ Chatswood today. Kristina was really helpful and spent a lot of time helping us determine what furniture suited our space, loaded our floor plan into their planner and we were able to place an order for a lounge, tv unit, chair, ottoman and rug with confidence that the size was right and the colour scheme would all work together. We very much appreciated the time taken to help us and the fact that we could mix and match items on the floor and get hands on with all the elements we were choosing.

1 comment
King Living
Elizabeth R.King Living
Simone G.

Simone G.Sydney, NSW

In love with our lounge

published

We recently moved house and decided to purchase a new lounge.
After a long research we bought A Zaza, Crescent ottoman and side tables.
We are the most grateful to Kahn for helping with the furniture and fabric choice.
Kahn has been very helpful during the selection process, sale and after delivery.

1 comment
King Living
Elizabeth R.King Living

Love the lounge, great after sales service

published

Lounge arrived on time, as booked. Delivery guys had great communication and arrived on time. We’ve had our eyes on this lounge for the past 3 years, it took us that long to save up to purchase it. Unfortunately one of the buttons fell off and there were several indentations in the foam and one of the head rests is covered in creases in the leather from the packaging. Delivery guys booked a repair for the button and it took around a week for the Technican to come out. Carlos was fantastic, extremely helpful and knowledgeable. He is an asset to your team. The button was replaced. We were advised to use the lounge to give it time to settle and help remove the creases. Other than that we love it.

1 comment
King Living
Elizabeth R.King Living
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Jessica M.

Jessica M.Sydney, NSW

Shannon was so helpful, professional and friendly!

published

Store was easy to navigate with some help from the staff. I liked the range of fabrics and fabric colours, and almost all the sofas I sat on in store were very comfortable. Would defiantly take clients in to King Living Castle hill again.

1 comment
King Living
Elizabeth R.King Living
John N.

John N.Sydney, NSW

Great furniture

published

We got a jasper 2 sofa and aspen coffee table. Excellent quality and design. The delivery gents, Sam and Karl were very helpful with setting up the furniture too.

The triple layered sofa is thick enough to withstand scratches from our pets and easy to clean. I like how it’s modular so we can shift things around to turn it into a day bed when guests arrive. The coffee table is solid and heavy goes well with the timber shelves on the sofa. All in all we are very happy with the purchase

1 comment
King Living
Elizabeth R.King Living

Excellent Product/Service

published

Purchased these lounges at a great price, was very easy to sort out part payments up until delivery. Went with the deluxe service package which had Sam & Karl come out to get everything fitted properly & professionally. Service was Above & Beyond expectation.

1 comment
King Living
Elizabeth R.King Living
鑫 薛.

鑫 薛.Sydney, NSW

Good design and good quality of furniture, as well as professional delivery service

published

Since we have moved to a new house, King Living is one of best choices to purchase of funiture due to good design and good quality of furniture. Today Mr Sam and Mr. Karc provided us a very professional delivery service to installate our new bed. Thanks

1 comment
King Living
Elizabeth R.King Living

Great products and service

published

My review covers my initial face-to-face shopping experience and also follow up action with Nicole at Customer Service via email and phone. The store experience was great. Great products and knowledgeable and helpful service. Nicole was also very helpful in managing the changes that needed to be made to my cushions as the original order was not filled correctly. I am very pleased with the final product.

1 comment
King Living
Elizabeth R.King Living

Excellent service

published

Carol Luciani was my service person and I just wanted to commend her for her excellent service. She was efficient and helpful. Carol has a superb design knowledge that allows her to give knowledgeable advice.

1 comment
King Living
Elizabeth R.King Living
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Very Helpful and patient staff

published

The first time I was in the Chatswood store I was welcomed and asked if I needed help, I was then able to walk around and browse without being followed and helped when needed. I was given information and not pressured at all. Today when I went back in I was helped by Jackie. She was able to answer all my questions and helped me choose lounge coverings by helping match fabric I had brought in from another lounge. She was also very patient and showed me many fabric options for cushions.

1 comment
King Living
Elizabeth R.King Living
Steve T

Steve TSydney, NSW

Sam and Karl

published

I have never come across such friendly, helpful delivery folks. Nothing was too hard, They helped and advised on how to manage the bringing together - they helped me with screwing parts and lodging work order request. King must be proud of these guys

1 comment
King Living
Elizabeth R.King Living
Adelle

AdelleSydney, NSW

Salesperson attentive and helpful

published

The store was well set out
We were able to to try our choices
A good range of various colours and fabrics were on display
We Felt looked after but not pressured.
Looking forward to the arrival of our purchases.

1 comment
King Living
Elizabeth R.King Living

Excellent Service and Professionalism

published

My husband and I had an exceptional experience at the Annandale showroom. Carol listened carefully to our request and with her professionalism and knowledge led us to purchasing our first ever piece of King Living furniture! Carol made the daunting process of purchasing a lounge so much easier by providing us with ample time to become familiar with the lounge and all of it’s functions. Carol was down to earth and a pleasure to deal with. We will definitely be back soon!

1 comment
King Living
Elizabeth R.King Living

Perfect colour advice for your decor

published

Gizelle went far beyond a normal sales person. I really was not sure of colour shapes and scatter cushions. She acknowledged my style reassured me with samples and, viola, perfection! Very thankful Diana

1 comment
King Living
Elizabeth R.King Living
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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