Reviewer Photos & Videos
MariaSydney, NSW
Great!
I’m glad I found LL website! I enjoyed browsing their range until I found the one. I just completed setting it up and it’s perfect. Fits perfect, looks perfect. Price was great also!
1 comment
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Relaxed and easy experience
Was such an easy experience in store, nice customer service and everything went well. Love the couch and using the delivery service was money well spent. Also having the store up the road was great.
1 comment
Lounge L.Lounge Lovers
Hi John,
We appreciate you choosing to shop with us and we're glad that you loved your new couch. We look forward to serving you again with the same high standard of customer service.... Read more
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Fast delivery, excellent services
A stylish side table, no sharp edge, nice finish, good size, suits my living room very well. Happy with my purchase, The delivery is also very fast with good arrangement.
1 comment
Lounge L.Lounge Lovers
Hi Laura,
Thank you for your awesome feedback! We are thrilled hearing how extremely pleased you were with our service and the furniture that we offer.... Read more
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Great service and products!
From going to the store to having the couch in my house - the process was seamless. I love my new couch it is exactly what I was looking for. Steve at the Waterloo store was very helpful and so were the delivery guys. Everything was 10/10!
1 comment
Lounge L.Lounge Lovers
Hi Tyla,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
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A great end-to-end experience.
I found the range of products was good.
The staff were very helpful and willing to negotiate on price.
The delivery experience was great as it came with a tracker so I could see how far away the truck was.
The communication with LoungeLovers in-store, over the phone and face-to-face, was very professional.
I would definitely purchase from LL again.
1 comment
Lounge L.Lounge Lovers
Hi Nobel,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and sa... Read more
tisfaction as our priority, and your review reaffirms the hard work we put in every day.Similar opinion? Write a review on ieatwords.com.au!
Faulty product
I've never felt a need to leave a negative review but I'd hate for someone else to have the same experience as me. It's been so stressful it started when I paid $969 shipping for fast shipping and then my lounge sat in their couriers warehouse for nearly 3 weeks until they were ready to send and after numerous emails and calls I finally got them to ship it on. Then after weeks my bronte 4 seater sofa linen cover arrived a yellow tinge and I was told by an employee I would get a full refund including shipping so I purchased a new lounge only to ...Read more
be I couldn't have one a few hours later and was told I would only be entitled to the lounge refund so I would lose $969 shipping for a faulty product and they would send a new cover. I have purchased 2 lounges due to misleading information. I would of loved them to honour what I was originally told on a recorded phone call and refund the lounge and shipping. I can only hope that they decide to refund. In photo you can see difference between lounge that is white and the linen cover which has a yellow tinge. I have received my new cover which is exactly same colour. So I’m left no option as there compromise is me losing $969 in shipping for their faulty product. It is now going to Queensland Fair Trading.1 comment
I’ve also just received my replacement cover and it looks exactly the same as the faulty one I received, the stitching in white and linen is yellow tinge. So disappointing.
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Tara B.Greater Melbourne (Metropolitan), VIC
Smooth online purchase and delivery. Good product. Excellent communication
Bought a green armchair. Near-constant communication. The colour is lovely, and will fit a small-to-moderate sized human being. Drilling was slightly tricky, but it was a learning experience. Thanks very much. Would visit LoungeLovers.com again
1 comment
Lounge L.Lounge Lovers
Hi Tara,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
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Above and beyond customer service
We called up Waterloo not knowing which wood “grain” table we wanted.. spent more than 10 minutes on the phone with the consultant discussing styles... she was absolutely brilliant!! Then, delivery came and WHOA! We are in love with our new table!! It’s absolutely stunning and looks identical to advertised on the website!
1 comment
Lounge L.Lounge Lovers
Hi Larissa,
Thank you for your awesome feedback! We are thrilled hearing how extremely pleased you were with our service and the furniture that we offer.... Read more
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Fantastic service
The store and staff were lovely and make shopping delightful. Easy purchasing experience start to finish. The furniture was delivered promptly and was of high quality. Assembly of furniture was easy
1 comment
Lounge L.Lounge Lovers
Hi Ellen,
Thank you for the great review! We’re so happy you loved your new furniture and that our team's effort made an unforgettable mark on you.... Read more
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AmySydney, NSW
They were great!
We ordered two sofas and the customer service had been amazing. We changed delivery date twice and they were really accommodating. Delivery was on time and great communication as to timing. Sofas great are great! A really excellent service!
1 comment
Lounge L.Lounge Lovers
Hi Amy,
We appreciate you choosing to shop with us and we hope you are loving your new lounges. We look forward to serving you again with the same high standard of customer service.... Read more
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Lockdown bliss
After realising that lockdown was real it was time to get a comfy couch. Friday afternoon trip to showroom, easy to navigate, selection was in stock and a Saturday afternoon delivery, unpacked and ready for action. Too easy! Great experience!
1 comment
Lounge L.Lounge Lovers
Hi Tony,
Thank you for your awesome feedback! We are thrilled hearing how extremely pleased you were with our service and the furniture that we offer.... Read more
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Quality bookshelf
Purchased the magic book shelf to fill a large wall space. The shelf is high quality and looks great. Store even made 2 separate deliveries at no extra charge with my order as this item was found to be located in Melbourne with a possible delay to the other item close by.
1 comment
Lounge L.Lounge Lovers
Hi Chris,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
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Excellent service and product. Whole process was quick and easy. Very pleased!!
Isabelle in the Crows Nest store took us through so many great sofa options and went out of her way to make sure we got the right sofa, delivered as soon as possible!! Delivery was so quick, considering usual furniture delivery times and the guys came and assembled the sofa professionally and took all rubbish with them. Quality service!! Would recommend. Very pleased with the sofa in our home.
1 comment
Lounge L.Lounge Lovers
Hi Merson,
Thank you for sharing your recommendation with us! We are thrilled hearing how extremely pleased you were with Isabelle's assistance and with your new lounge. Hoping to see you again soon.... Read more
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Love Lounge lovers !
I love my Hampton sofa, staff were friendly and helpful. Delivery as agreed with regular updates and the delivery staff were super professional. Thanks Matt, Pricilla, Alex, Jenny & delivery guys
1 comment
Lounge L.Lounge Lovers
Hi IamMrsF,
Thank you for the great review! We’re so happy you loved your new lounge and that our team's effort made an unforgettable mark on you.... Read more
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Lovely table & great service
Beautiful coffee table. It was easy to assemble. The delivery was very efficient - really liked being able to track where the driver was so we could meet them out the front
1 comment
Lounge L.Lounge Lovers
Hi Chris,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
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KylieGreater Melbourne (Inner), VIC
Best chairs I’ve ever purchased!
Best chairs I’ve ever purchased! Style, quality and incredible service. Could not recommend Lounge Lovers highly enough. Shop with confidence.
A+++++ I’ll be back again.
These chairs came all assembled too. What a nice surprise.
1 comment
Lounge L.Lounge Lovers
Hi Kylie,
Thank you for the great review! We’re so happy you loved your new chairs and that our team's effort made an unforgettable mark on you.... Read more
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Our ReviewSydney, NSW
Such great service in the store and quality products!
Easy to navigate the store and great clearance items as well, thanks lounge lovers for making our new home look beautiful! Your team in store are fantastic! Items were delivered and in good condition
1 comment
Lounge L.Lounge Lovers
Hi -
We appreciate you choosing to shop with us. We look forward to serving you again with the same high standard of customer service.... Read more
Have a lovely day!Similar opinion? Write a review on ieatwords.com.au!
Excellent Service
Buying a lounge from Lounge Lovers was a very satisfactory experience. The staff were great at the store, information received about my delivery was prompt and friendly. My lounge arrived when scheduled and was delivered by two very friendly and efficient staff.
We pull highly recommend them to others. I love my new lounge. Thank you
1 comment
Lounge L.Lounge Lovers
Hi Margie,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and s... Read more
atisfaction as our priority, and your review reaffirms the hard work we put in every day.Similar opinion? Write a review on ieatwords.com.au!
JudySydney, NSW
Very easy to buy armchairs online.Delivery was fantastic.Will order from here again.
Very satisfied with the product that I have brought. I love the dining chairs and it was so easy to assemble! Comfortable and happy! I definitely will be back for any future furniture needs.
1 comment
Lounge L.Lounge Lovers
Hi Judy,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
Hoping to see you again soon! xxSimilar opinion? Write a review on ieatwords.com.au!
WilliamSydney, NSW
Helpful and friendly staff and assisted us in finding what we are looking for by understanding our needs
Friendly service and helpful staff
Store is located in a good location and good selection of furniture to choose from. We were very satisfied with the store setup as we were able to navigate through easily and see the selection available.
1 comment
Lounge L.Lounge Lovers
Hi William,
Thank you for your awesome feedback! We are thrilled hearing how extremely pleased you were with our service and the furniture that we offer.... Read more
Hoping to see you again soon! xxSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jonathan M.asked
Why are there so many 5 star reviews over consecutive days with all reviewers only ever having reviewed Lounge Lovers?? I think this should be reported.
No answers
Adelle Sasked
We have just received our new velvet couch and the smell omitting from it is so strong we are getting headaches from sitting on it. Is there a way to remove this safely or will this hang around for awhile?
No answers
No Where To Hideasked
Hello, am interested in purchasing the Modular Pod set armless reviewed & displayed by Chris Carrol also Paula Joye did a make over of her lounge with this Pod Modular set. Looks attractive but after perusing a substantial 58 1star reviews am understandably dubious over the quality fabric, foam & frame so would be interested in hearing from anyone who has purchased the Pod Modular set by Loungelovers to know how well it has stood up to normal use foam, fabric & frame wise.
No answers
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Lounge L.Lounge Lovers
Hi Maria,
Thank you for sharing your experience here with us and we really appreciate it. We are very glad to know that you're happy and satisfied with our product and service.... Read more
Hoping to see you again soon! xx