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Reviews

4.4

3,346 reviews
5
(2,553)
4
(286)
3
(63)
2
(82)
1
(362)
  • Build Stage
    • Post-Construction (1,015)
    • Mid-Construction (193)
    • Pre-Construction (122)
  • Customer Service
    4.3 (1,027)
  • Site Admin
    4.5 (881)
  • Timeliness
    4.5 (866)
  • Structural Integrity
    4.6 (744)
  • Plumbing & Waterproofing
    4.5 (719)
  • Electrical & Lighting
    4.5 (719)
  • Flooring
    4.6 (691)
  • Transparency
    4.3 (843)
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Manu

ManuGreater Melbourne (Outer), VIC

  • 2 reviews

Slippery Driveway

published

We built our dream home thru Metricon and added the driveway package to it
So when it rains the driveway is very slippery so I contact the service team about this issue with my driveway
The service team told me that there is nothing they can do about it as it is to what I paid for.
I was advise that I engage an external trade to apply a non-slip clear coating over the top of the driveway as this will help.
Since I paid them to do the job why do I need to get someone else to fix this on my expense
I had to lay rubber mats on the driveway to avoid any injuries as I have a young family and putting kids in the car is very hazardous



3 comments
Metricon
Team M.Metricon
Metricon
Team M.Metricon
Manu
Manu
NandB

NandBVictoria

Winchester is Wonderful and Supervisor was Super

published

The home design of The Winchester was great, and suited us. We were still able to make amendments to suit our family. Our building supervisor, was brilliant. Always kept us informed, always follwed up with any questions or requests. Our allocated building supervisor was professional and approachable, and overall the time frame from site cut to hand over was great. Thanks!

radh

radhGippsland, VIC

Excellent workmanship

published

I built our house at Sale. It was a breeze signing up the Contract and the procedures which followed. The work started on our 4 bedroom on 16th of August 2020 and finished in about 5 months which was astonishing. We were involved at every stage of the construction and our work supervisor [name removed] was simply amazing. The finish of the house is immaculate.
The only point we think need to improve is the studio appointment for selection of exterior and interior features. It would be ideal to do this in 2 days rather than one and giving a computer generated photo of the finished house.
We are happy that we selected Metricon Homes.

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Amy Enano

Amy EnanoGreater Melbourne (Outer), VIC

Build was early to complete. Site manager easy to discuss with.

published

We were called for the first visit on 27 March 2020, 2 months earlier than we expect to complete.
The site manager was very organised and he knows what is expected of him to deliver. We noted that an addendum for the light above the kitchen bench was not done, later, this was corrected and they promised to deliver this by completion visit. The building works was amazing and very few immaterial defects were noted to be rectified. The final cost was lesser than the cost presented to us earlier. Great job for ABC homes/Metricom and to our diligent site manager. We are happy to recommend ABC Homes.
Bldg Permit No. 1944860351410
What we build? Karson 20 Cove

Nikhil

Nikhilmelbourne

  • 2 reviews

Metricon property

published

Thank you [name removed] for your support with on going journey of our property. Thank you for addressing issues before and during handover and hope we will receive great and efficient service from Metricon team even after handover if needed.
We wish Metricon team a very happy and safe Easter.

Thank you

Vivek Rao

Vivek RaoGreater Melbourne (Outer), VIC

Excellent Service and management by the team, keep up the good work.

published

Development Approval / Building Permit Number - 8158330072827, Customer Code - 503576
Contract # 692672, Amira 25 (Limited Edition) - Building Supervisor - [name removed]

Our building supervisor was very kind, friendly and extremely professional in his approach. He has kept us informed on all stages of the build and has also taken keen interest in following up with contractors to fix all defects identified during the build. He is still working out of his way to get us closer to the handover than expected. We are thankful and appreciate the efforts by the team at Metricon, especially during the COVID crisis.

Ralph C

Ralph CGreater Melbourne (Metropolitan), VIC

Good supervisor means a good build

published

The most professional thing about Metricon, was the building supervisor we were lucky enough to get, [name removed]. Our experience with Metricon office staff leaves a lot to be desired. Fortunately, our supervisors efforts to deliver a quality product (on time) and to listen to, and act on any concerns we had, made the whole experience a rewarding one.
Thank you [name removed]

Adamski

AdamskiGreater Melbourne (Outer), VIC

Beyond expectations

published

Our home was built well before the projected date. From our initial consultation with [name removed] we were pleased with the ease at which each stage progressed. Our building manager, [name removed], was a talented, highly organised guy and we are so happy with the final result.

[name removed] comes with our highest recommendations.

jase

jaseGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Construction stage was a breeze

published
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Great experience

published
Mark M

Mark MSouthwest, VIC

Extremely Satisfied

published

Being a Builder myself i pride myself on my attention to detail and customer communication/satisfaction.
Throughout the build our Site Supervisor [name removed] has been fantastic in all areas and Metricon should be proud to have him as part of their team. His attention to detail and communication has been second to none. Further more the volume build process has amazed me how well articulated it has become and i would definitely complete the process again without hesitation.

Connor I.

Connor I.Gippsland, VIC

Great Site manager and Excellent Home!

published

Myself and my partner have just finsihed building our house and everything has been completed perfectly, as well as the house only taking roughly 4 months it has been a great build. Final cost was excatly the same as the contract which was great, no out of pocket cost.
Site manager was great and was always happy to answer any questions or meet out at the house if needed.
We built a Saphire 22 in Dalyston, we love the floor plan and all the work that has been completed on this build has been immaculate.

Bridey G.

Bridey G.Greater Melbourne (Metropolitan), VIC

Love our new home, very happy

published

Our build was so fast, completed in approx 20 weeks, this was much faster than anticipated. Our site supervisor was excellent all the way through, very responsive and available when I wanted to talk to him. The build quality seems excellent too, will definitely recommend to friends and family. We've only had minor issues after handover and all have been addressed professionally and promptly.

MWeb85

MWeb85South East Queensland, QLD

Exemplary forever-house in lightning speed

published
K B N

K B NGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great build and very helpful staff

published

We had our house built through ABC Homes by Metricon. All I can say is we are very satisfied with the quality of the build for an affordable price. Our process throughout the building process was very smooth. Sales person [name removed] was very good and transparent. Staff at the head-office [name removed] & [name removed] were very helpful too and were quick in responding our querries. Our site manager [name removed] was very good too. Always provided us with regular updates on work done and seemed very well organised in planning the whole build process. We got our home in almost 3.5 months. Overall very satisfied with the builder.

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Mike B

Mike BGreater Melbourne (Metropolitan), VIC

Terrific experience with Metricon

published
Satisfied customer

Satisfied customerCentral Highlands and Goldfields, VIC

  • 2 reviews

A very good business experience

published

Our first build of this kind, and we were naturally nervous.
However, the Metricon team proved to be friendly, helpful and competent.
They went out of their way to ensure it was a 'shopping' experience to be recalled fondly.
Nothing was too much trouble, and they made some helpful suggestions along the way.

1 comment
Metricon
Team M.Metricon
Michael M

Michael MCentral Highlands and Goldfields, VIC

  • 2 reviews

Site Manager Legend

published

My build was expertly managed with great support from my Site Manager and the team in the office. The end product is an incredibly designed home built to an excellent standard.
Each week there was an update on progress with no issues occurring during construction. The site was always left in a tidy state and post handover was in a spotless condition.
What a great experience building my first home and I can't wait for my next Metricon build.

Contract No. 696019

Tushar Khanna

Tushar KhannaGreater Melbourne (Outer), VIC

Delighted Customer!

published

We are utterly pleased with the progress build of our first home! Metricon's Site Supervisor, [name removed] is managing this project so well like it is his own home. Senior Building Support Coordinator,[name removed], has also been super helpful and prompt. With their awesome personalities and their great attention to detail in ensuring that the workmanship is pristine- it is a pleasure liaising with both of them! Our independent inspector hard a tough time finding any major flaws. Thank you [names removed] for making our experience such a smooth one, we cannot wait to live in our dream home upon completion.

Deb

DebGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Good build experience...very happy with the results

published

We built the Kalarney 29 Vogue (4 bed ranch style house). Build took 6 months.
We had a great site supervisor who regularly kept us informed.
Cost was as per contract.
Had a great experience from start to finish (from sales, selection to construction).
Very happy with finish. Would recommend Metricon.

Page 4 of 168
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Questions & Answers

SageMaker

SageMakerasked

Metricon

Hi,

I recently purchased an 18 months property from the original owners which was built by Metricon. I have asked Metricon to send me the hand-over documents which has all inclusions (features, fixtures, etc) and a login details to their warranty portal.
I have been refused to these requests and was told that such request should come from the original owners before they can send the documents to me as new owner.

The original owners have nothing to do with the property anymore and have no obligations to get involved.
As the second owner who has all relevant papers to prove that, why can't I request to have these pass on to me?

Thanks in advance.

1 answer
Metricon
Team M.Metricon

Hi SageMaker, please be advised we have received this same request via our website, and have responded with relevant information, details and next steps. We wish you all the best with your established Metricon Home.
Regards,
Nathan
National Customer Care
Metricon Homes

Paula S.

Paula S.asked

Metricon

Who in this day and age doesn't want nbn to their house? Apparently we don't because we weren't given the option of connecting it.

No answers
Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

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