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Reviews

(1,497)
(74)
(13)
(21)
(118)
  • Product Quality
    4.7 (202)
  • Return Claim MadeYes (11) · No (238)
  • Warranty Claim MadeYes (19) · No (230)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.7 (252)

Reviewer Photos & Videos

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Great customer service

published

Josh from the Alexandria store was super helpful with helping advice us on choice of couch, which module would suit us best and what fabrics. We came several times and he was very patient with us every time as well as keeping the sale prices for us.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Alexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

James Le

James LeSydney, NSW

Excellent service and support

published

Showroom manager was helpful, pleasent, patient and knowledgeable. She gave us time and options to consider over two sofas. Never once was she pushy. Made the purchase smooth. Very satisfied.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Auburn NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bianca

BiancaSydney, NSW

  • 2 reviews

Absolute rubbish quality and customer service

published
Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCrossroads
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tali

TaliSydney, NSW

Finally found our perfect family sofa!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

oggys

oggysSydney Surrounds, NSW

Love my lounge suite but it wasn't without issue

published
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPlush - Prospect
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great experience at Alexandria

published

We had a great experience at Plush Alexandria, largely thanks to the wonderful and genuine customer services provided by Josh. He was very patient while we tossed up different sizes and fabrics. He was able to show us couches on the floor that would be similar in feel to all of the fabrics on our shortlist. He talked through the pros and cons of different fabrics, which gave us confidence to make this big purchase for our new house. He was even kind enough to tell us where we could buy one of the (non Plush) coffee tables from! Can't wait for our new Zara to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love the comfort, the look and the quality.

published

The staff in Newcastle were helpful and understanding while considering our lounge chair configuration.
We took samples of fabric home ponder.
On arrival, everything was unpacked, placed & the electrics put into operation and the packaging was taken away.
We are really happy with our reclining chairs and two seater lounges, they are beautifully comfortable, how lovely to put up our feet!
As well as that they look great, fortunately just as I hoped it would be.
We are happy with the quality, comfort and style.
Thank you

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Katherine

KatherineSydney, NSW

Top Service!

published

Molly helped us find our perfect sofa at Plush Alexandria. She was casual and friendly in her approach (not overly sales-like) which was refreshing and gave us space when needed. She had an upbeat friendly manner, was able to answer all our questions easily, understood our needs and gave us the best deal possible on what we bought. I would highly recommend Plush Alexandria (and ask for Molly!)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Alexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Daniel

DanielSydney, NSW

10/10 customer service!

published

Robert the store manager was extremely helpful in assisting us in purchasing our lounge for our family home. The store was really easy to navigate through and had a wide range of quality products to choose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationALEXANDRIA
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rachael

Rachael

  • 2 reviews

Great customer service!

published

Experienced outstanding customer service at Plush Alexandria. Robert was extremely helpful, and provided us with useful advice when choosing our new lounge. 10/10 would recommend. Looking forward to receiving our new furniture!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Maria P.

Maria P.Sydney, NSW

Molly your customer service was Tops !!!!!

published

I have been to 3 plush stores and the service I received today from Molly and her lovely Scotish Manager were exceptional. So friendly and very honest. Their customer service was A class. We purchased a beautiful lounge with their help and expert advise. Thankyou Molly and Braveheart scotsman. Lol looking forward to receiving my lounge
Regards Maria

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Priscilla

PriscillaSydney, NSW

Very helpful and patient service - thank you Debbie!

published

Debbie and the other staff at Plush Artarmon were very helpful and patient while we tried to choose the right sofa/chair/ottoman combination, the right fabric vs leather etc. All the suggestions were helpful and good advice - thank you all!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you Lara!

published

When I first went in to the crossroads store, Lara discussed my needs and then showed me some options of sofas and fabrics. I was unsure of sizing, so, Lara suggested I go home with the brochures and dimensions and lay out towels so I could visually see the space. Brilliant idea! When I’d been able to see the “sofa” in my space, I was able to make an informed decision and I went back to the store hoping to see Lara. Lara was there (yay!) and needless to say, she was still as helpful as my first visit and made me feel at ease. I would highly recommend Lara to anyone looking at purchasing a sofa. Her knowledge and kindness was second to none.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrossroads
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jon H

Jon HSydney Surrounds, NSW

  • 11 reviews

Good range and helpful service

published

We went to Plush Alexandria fo their 50% off January sale and were not disappointed. The selection was great and prices reasonable. We were served by Molly who gave us some good advice and generally did a great job looking after us.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Teresa

TeresaSydney, NSW

Great customer service, very professional staff

published

We purchased our Hudson lounge from the Auburn store and found all the staff very friendly. Christine was so pleasant to deal with, we purchased our lounge and we we’re so happy with it, we went back a few days later for a recliner. Christine is very pleasant, helpful and knows her product. The store is very clean and well stocked. Delivery guys came on time and were very professional too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service From Christine

published

I recently bought 2 recliner chairs from Christine at your Auburn store. I found Christine to be very knowledgeable regarding the materials and all your products on the floor. I received great customer
service as Christine was most helpful,no pressure,and gave me information on the different recliners
as l needed a good support for my back. Many thanks Christine.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding service in all apsects

published

I have never received better customer service and support. Debbie is outstanding she saved me money and my sofa was delivered in two days from off the floor purchase. Alex the delivery driver as also outstanding.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

CaM

CaMSydney, NSW

Excellent Service at Plush Alexandria

published

We spent a long time at Plush Alexandra selecting our new lounge from their great range. Robert, the store manager was extremely knowledgeable and very helpful and patient while we made our choice. A pleasure to do business with - would recommend 10/10. Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Furniture, Alexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Mel B

Mel B

  • 3 reviews

LOYAL CUSTOMER FOR GOOD REASON

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Donna

DonnaSydney, NSW

Thank you Molly at Alexandria

published

I would like to thank Molly from Plush Alexandria for helping myself and my husband on choosing a sofa. We could not ask for a more courteous, patient,respectful and knowledgeable person to help us out. After searching for 3 months for a sofa which filled our needs and dealing with a number of salespeople Molly was a breath of fresh air to deal with. The Alexandria store is well set up with a great range of sofas to pick from. We are so pleased to have found a sofa which not only looks great but gives us the back support that we need. We are looking forward to our new sofa and will be recommending Molly of the Alexandria Store to all our family and friends,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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