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Alexandria, Belrose, Albury, etc...Reviewer Photos & Videos
Great customer service
Josh from the Alexandria store was super helpful with helping advice us on choice of couch, which module would suit us best and what fabrics. We came several times and he was very patient with us every time as well as keeping the sale prices for us.
1 comment
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James LeSydney, NSW
Excellent service and support
Showroom manager was helpful, pleasent, patient and knowledgeable. She gave us time and options to consider over two sofas. Never once was she pushy. Made the purchase smooth. Very satisfied.
1 comment
Plush Sofas A.Plush Furniture
Hi James,
Thank you for your feedback! It is great hearing of the excellent service you received from our Auburn Showroom Team. We are glad you are pleased with your experience and purchase. Hope you enjoy!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
BiancaSydney, NSW
- 2 reviews
Absolute rubbish quality and customer service
Rubbish doesn’t even cut it. I don’t know what’s worse the lounge or the very poor customer service. I’ve been continuously contacting plush for 14 months since the time I recieved the lounge that was of poor quality. Feathers falling out and jabbing you’re legs, over stretchy fabric, excessive pilling and lumpy cushions of all different heights. Technician after technician nobody can fix the problem. Then they ignore you. Then tell
You they’ll send another technician. $5000 for the most ugliest lounge. It looks like it’s 10 years old. I have a...Read more
lounge down stairs ten years old and looks better than the new one. Nobody calls back, nobody responds to emails. They don’t live up to their warranty or customer satisfaction guarantee. How many attempts are we going to make before we say the lounge is garbage and we’ll replace it? Then the useless technicians tell you feathers sticking in four legs is normal. NO it is not. Neither is the excessive and I mean excessive pilling. Oh wel send you a machine to fix it - no I’m sorry the salesman said it doesn’t pill. The fabric is so stretchy I can actually pick up the cushions by pulling only the fabric. Cheap, nasty and to top it off the customer service is even worse. I will never ever ever buy another lounge from plush or recommend them.
1 comment
Plush Sofas A.Plush Furniture
Hi Bianca,
We are disappointed hearing of your experience to date and apologise for the inconvenience and delays. We have escalated this to our Management Team who are having trouble identifying you.... Read more
If you could kindly leave your contact details below or send to [email protected]. Once your information is received we will be in contact.Similar opinion? Write a review on ieatwords.com.au!
TaliSydney, NSW
Finally found our perfect family sofa!
After a year of searching online for a family sofa. We finally settled on a Plush one. The Alexandria store had the sofas I had seen online.
It was good to be able to try my top picks and get expert advice from Molly the customer service rep. She told us that the Zara sofa came in two different depths which I didn't realise as I sat on the one which was too deep for us and would have moved on. Even though we loved it. Molly showed us the shorter depth sofa to try out and it was perfect for us.
She didn't push us or rush us even though we s...Read more
at on every sofa in the store. She was an excellent guide throughout the whole process. Can't wait to receive our Zara sofa with its custom fabric and feel secure that if my kids did spill somethiing we can sort it with Plush. Thanks Molly for being so genuine with us. Top of the range stores can be overwhelming you made us feel at ease so it was easy to focus on finding the perfect sofa for us.1 comment
Plush Sofas A.Plush Furniture
Hi Tali,
Thank you for your feedback on our Alexandria Showroom. We are glad to hear of Molly's assistance throughout your sofa selection process. It is great to hear you were focused on finding the perfect fit for your lifestyle needs. ... Read more
We will be sure to pass on your kind words and hope you enjoy your stunning sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
oggysSydney Surrounds, NSW
Love my lounge suite but it wasn't without issue
Tim from Prospect store was great. Answered all our questions, helped us find exactly what we were looking for. Was happy to let us browse until we were ready to talk. And then fabulously helpful.
Delivery was good....exactly when expected.
Lounge suite required warranty claim for several issues...loose thread, several small grazes to leather, a nail protruding from the foot frame under the leather causing rub damage to the leather and a crush injury to the leather on the front of the arm on the armchair.
All issues were resolved on the first t...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi oggys,
Thank you for taking the time to share on your overall experience with Plush. We are glad to hear that you are now enjoying your stunning new sofa. We are looking forward to sharing your feedback with our team. ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great experience at Alexandria
We had a great experience at Plush Alexandria, largely thanks to the wonderful and genuine customer services provided by Josh. He was very patient while we tossed up different sizes and fabrics. He was able to show us couches on the floor that would be similar in feel to all of the fabrics on our shortlist. He talked through the pros and cons of different fabrics, which gave us confidence to make this big purchase for our new house. He was even kind enough to tell us where we could buy one of the (non Plush) coffee tables from! Can't wait for our new Zara to arrive!
1 comment
Plush Sofas A.Plush Furniture
Hi Kate,
Thank you for sharing on your Alexandria Showroom experience. It is great to hear that he was more than happy to assist you through the sofa selection process. We will be sure to pass on your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Love the comfort, the look and the quality.
The staff in Newcastle were helpful and understanding while considering our lounge chair configuration.
We took samples of fabric home ponder.
On arrival, everything was unpacked, placed & the electrics put into operation and the packaging was taken away.
We are really happy with our reclining chairs and two seater lounges, they are beautifully comfortable, how lovely to put up our feet!
As well as that they look great, fortunately just as I hoped it would be.
We are happy with the quality, comfort and style.
Thank you
1 comment
Plush Sofas A.Plush Furniture
Hi Happy,
Thank you for taking the time to share on your Newcastle Showroom experience. It is great to hear of Elyse's assistance throughout your selection process and that our fabric samples were us... Read more
eful when choosing your cover. We will be sure to pass your appreciation on to the team.Similar opinion? Write a review on ieatwords.com.au!
KatherineSydney, NSW
Top Service!
Molly helped us find our perfect sofa at Plush Alexandria. She was casual and friendly in her approach (not overly sales-like) which was refreshing and gave us space when needed. She had an upbeat friendly manner, was able to answer all our questions easily, understood our needs and gave us the best deal possible on what we bought. I would highly recommend Plush Alexandria (and ask for Molly!)
1 comment
Plush Sofas A.Plush Furniture
Hi Katherine,
We are pleased hearing of the service you received from our Alexandria Showroom. We are glad Molly was able to assist in your decision-making process by walking you through over 100,000... Read more
variants and answering any queries you had regarding your purchase. Thank you for your recommendation!Similar opinion? Write a review on ieatwords.com.au!
DanielSydney, NSW
10/10 customer service!
Robert the store manager was extremely helpful in assisting us in purchasing our lounge for our family home. The store was really easy to navigate through and had a wide range of quality products to choose from.
1 comment
Plush Sofas A.Plush Furniture
Hi Daniel,
We are glad to hear you enjoyed your recent visit to our Plush Alexandria Showroom. We appreciate your overall feedback on our service, range and layout. We hope you found your perfect fit and look forward to your next visit. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Rachael
- 2 reviews
Great customer service!
Experienced outstanding customer service at Plush Alexandria. Robert was extremely helpful, and provided us with useful advice when choosing our new lounge. 10/10 would recommend. Looking forward to receiving our new furniture!
1 comment
Plush Sofas A.Plush Furniture
Hi Rachael,
We are so pleased to hear that you received outstanding service from Rob. We will pass your appreciation onto him. Thanks for recommending us!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Maria P.Sydney, NSW
Molly your customer service was Tops !!!!!
I have been to 3 plush stores and the service I received today from Molly and her lovely Scotish Manager were exceptional. So friendly and very honest. Their customer service was A class. We purchased a beautiful lounge with their help and expert advise. Thankyou Molly and Braveheart scotsman. Lol looking forward to receiving my lounge
Regards Maria
1 comment
Plush Sofas A.Plush Furniture
Hi Maria,
Thank you for taking the time to share on your experience with our Plush Alexandria Showroom. We are pleased that Molly and Robert exceeded your expectations and provided valuable insight t... Read more
hroughout the process. We are sure this will make their day!Similar opinion? Write a review on ieatwords.com.au!
PriscillaSydney, NSW
Very helpful and patient service - thank you Debbie!
Debbie and the other staff at Plush Artarmon were very helpful and patient while we tried to choose the right sofa/chair/ottoman combination, the right fabric vs leather etc. All the suggestions were helpful and good advice - thank you all!
1 comment
Plush Sofas A.Plush Furniture
Hi Priscilla,
Thank you for sharing on your experience with our Artarmon Showroom. We are so pleased to hear Debbie was able to assist you throughout the process and look forward to passing on your kind words.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Thank you Lara!
When I first went in to the crossroads store, Lara discussed my needs and then showed me some options of sofas and fabrics. I was unsure of sizing, so, Lara suggested I go home with the brochures and dimensions and lay out towels so I could visually see the space. Brilliant idea! When I’d been able to see the “sofa” in my space, I was able to make an informed decision and I went back to the store hoping to see Lara. Lara was there (yay!) and needless to say, she was still as helpful as my first visit and made me feel at ease. I would highly recommend Lara to anyone looking at purchasing a sofa. Her knowledge and kindness was second to none.
1 comment
Plush Sofas A.Plush Furniture
Hi Susannah,
Thank you for sharing your wonderful experience with us. It is a pleasure to hear of Lara's above and beyond service and that you found the perfect fit for your sofa needs. We hope your ... Read more
sofa is just as stunning a fit in your home as you envisioned.Similar opinion? Write a review on ieatwords.com.au!
Jon HSydney Surrounds, NSW
- 11 reviews
Good range and helpful service
We went to Plush Alexandria fo their 50% off January sale and were not disappointed. The selection was great and prices reasonable. We were served by Molly who gave us some good advice and generally did a great job looking after us.
1 comment
Plush Sofas A.Plush Furniture
Hi Jon,
Thank you for sharing! Lovely to hear you found your perfect fit which we hope you can't wait to receive. ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
TeresaSydney, NSW
Great customer service, very professional staff
We purchased our Hudson lounge from the Auburn store and found all the staff very friendly. Christine was so pleasant to deal with, we purchased our lounge and we we’re so happy with it, we went back a few days later for a recliner. Christine is very pleasant, helpful and knows her product. The store is very clean and well stocked. Delivery guys came on time and were very professional too.
1 comment
Plush Sofas A.Plush Furniture
Hi Teresa,
Thank you for sharing your overall experience with Plush. We are glad you received your stunning sofa and hope you enjoy. We will be sure to pass on your kind words to our Auburn and Delivery Teams.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent Service From Christine
I recently bought 2 recliner chairs from Christine at your Auburn store. I found Christine to be very knowledgeable regarding the materials and all your products on the floor. I received great customer
service as Christine was most helpful,no pressure,and gave me information on the different recliners
as l needed a good support for my back. Many thanks Christine.
1 comment
Plush Sofas A.Plush Furniture
Hi Pam,
Thank you for sharing on your experience with our Plush Auburn Showroom. We hope you look forward to your delivery and we will be sure to pass on your kind words to Christine and the team. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Outstanding service in all apsects
I have never received better customer service and support. Debbie is outstanding she saved me money and my sofa was delivered in two days from off the floor purchase. Alex the delivery driver as also outstanding.
1 comment
Plush Sofas A.Plush Furniture
Hi Stefan,
Thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Debbie was able to assist you through your sofa selection process and that the delivery team ... Read more
were helpful. We really do appreciate your kind words.Similar opinion? Write a review on ieatwords.com.au!
CaMSydney, NSW
Excellent Service at Plush Alexandria
We spent a long time at Plush Alexandra selecting our new lounge from their great range. Robert, the store manager was extremely knowledgeable and very helpful and patient while we made our choice. A pleasure to do business with - would recommend 10/10. Thanks!
1 comment
Plush Sofas A.Plush Furniture
Hi Cam,
Thank you for taking the time to share your experience with Plush. We are sure your feedback will be appreciated and hope you look forward to delivery. Enjoy!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Mel B
- 3 reviews
- NSW, Alexandria
- Verified customer
LOYAL CUSTOMER FOR GOOD REASON
We are loyal customers at Alexandria Plush for very good reasons. Our experience with the staff there, especially Josh, who has looked after us brilliantly each time, (and also lovely Molly) has been outstanding. We look forward to engaging with Josh on every aspect of the process, from browsing to fine-tune details, from payment to delivery. He is such a delightful person to work with and makes the rather nerve-wracking decision-making experience easy, reassuring and fun. He is clearly very experienced and naturally gifted salesman, enjoys his...Read more
job and his customers and believes in the product. He is also honest and professional, clear, prompt and calm. We are also very pleased with the products and have returned recently to purchase another lounge chair to match the two sofas we had already bought from Plush almost a year ago. We have been delighted with every aspect of them and all our friends and family love them.1 comment
Plush Sofas A.Plush Furniture
Hi Mel,
Welcome to the Plush Family!... Read more
We are pleased to hear that we have exceeded your expectations upon your recent visit. It is great hearing that Joshua and Molly were able to answer all your queries. We are sure your appreciation will be much appreciated by the team. Hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DonnaSydney, NSW
Thank you Molly at Alexandria
I would like to thank Molly from Plush Alexandria for helping myself and my husband on choosing a sofa. We could not ask for a more courteous, patient,respectful and knowledgeable person to help us out. After searching for 3 months for a sofa which filled our needs and dealing with a number of salespeople Molly was a breath of fresh air to deal with. The Alexandria store is well set up with a great range of sofas to pick from. We are so pleased to have found a sofa which not only looks great but gives us the back support that we need. We are looking forward to our new sofa and will be recommending Molly of the Alexandria Store to all our family and friends,
1 comment
Plush Sofas A.Plush Furniture
Hi Donna,
Thank you for such a glowing review of our Plush Alexandria Showroom. It is great to hear that you finally found the perfect fit for your sofa needs. We are sure you can't wait for delivery and we hope you enjoy! ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi L Benson,
Thank you for sharing with us. It is great to hear of Josh's assistance throughout your decision-making process and that you found the perfect fit for your lifestyle. We will be sure to pass on your kind words. ... Read more
Warm regards, Plush Think Sofas