Plush Furniture NSW (page 3 of 10)

A big thank you to Robert, the manager at the Alexandria store. He was was very helpful and knowledgeable with the products on the floor. We are delighted with the lounge that we have selected and look forward to seeing it in our home!

We were greeted at the door by Elyse who explained everything thoroughly and efficiently whilst being thoughtful re social distancing and the importance of having time to discuss styles privately. To be honest I didn't expect to make a decision so quickly however our chosen sofa fulfilled our wish list perfectly.

I ordered a Miai sofa as per what was in the store but in blue. A sofa you sank into and the most comfortable sofa I'd sat on/in for years. I paid for the delivery and set up service. 3 months delivery turned into 6 months. Delivery and setup turned into drop and run. A sofa you should sink into, you can bounce yr keys off and sit on its so firm. Customer service has argued only one foam, to admitting to there being options now nd I have the foam I ordered. I just want the base that you sink into as per the showroom and I ordered, not too firm and uncomfortable. If the sales person got the order wrong, so be it. Just admit the mistake and fix it!

We have ordered a fabric lounge and a leather lounge, so far have received the fabric one and very pleased with. We could not fault the wonderful customer service that Nigel provided.

While watching a tv sales ad by Plush I noticed a swivel sofa chair that was perfect for an empty corner in our lounge. I easily found the item on Plush’s database and rang the Newcastle outlet where I was fortunate enough to speak to Tyler. Nothing was too much trouble as we sorted out which size and what colour fabric to get. It was the height of Omacron and we did not want to travel into town so did everything over the phone with Tyler. He even arranged swatches for us, in order to match the colour of our existing lounge, and mailed them to us. Delivery is not until April but I expect that to go as smoothly as the purchase. Highly recommend Tyler at the Newcastle branch.

Chris was very helpful and was happy to spend time with us to choose the right lounge for our needs

In our quest for a sofa, w recently visited Plush Sofas at both Artarmon and Belrose where we experienced the excellent customer service of Amanda and Ritika. We have chosen a sofa to suit our requirements based partially on their highly professional advice and assistance. Both these customer service representatives could not have been more helpful and informative and they afforded us all the time we needed. The sofa has yet to be delivered and its ultimate quality determined, however we cannot fault the customer service, especially that which we received from Ritika, with whom we spent more time in store
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Plush was amazing in all aspects.
A Wide range of sofas and lounges.
We configured the lounge to our needs.

We are very happy with our lounge and the quality. We had to assemble it ourselves due to COVIDSafe restrictions but found it quite easy. Service was exceptional and very friendly by the manager Vicki.

Our initial contact was Lee . Very experienced lady making our visit very pleasant . Next visit we encountered Amanda, again very experienced and so helpful . We decided to go with Plush after our positive interactions with these ladies . Will recommend Plush to our friends .

Thanks so much to Chris who helped us out at the Alexandria store. He helped us pick our perfect couch for our new home. Going above and beyond to ensure we were happy with our couch. We are so excited to see it in our space.

I ordered the Newport lounge and I absolutely love it. It looks modern and it’s such a beautiful lounge to sit on. Plush were professional and a pleasure to deal with the entire time. An extremely professional company to do business with.

After purchasing our first set of couches from Plush almost 20 years ago, we knew there was only one place to visit now that we were in need of an upgrade. From the moment we arrived in the Newcastle Showroom, Tyler made us feel welcome and really took the time to listen to what we were after to furnish our new home. As we moved around the floorspace, he provided excellent recommendations on lounge configurations, fabric choices, colours and sizing to best suit our needs. We were very impressed by Tyler’s extensive product knowledge and the det...

I have previously purchased 2 lounges from Plush and I took my mum in today to buy a lounge. Robert the store manager from the Alexandria store was great. He was knowledgeable about types of lounges and helped with fabric selection. I would recommend Robert from Plush Alexandria if you are looking for a new lounge

David was fabulous . We went in looking at a certain lounge but he directed us to a modular lounge which was more appropriate for us . He was very knowledgeable about all the products mentioned the good and the bad. Was very pleased his customer service. Very friendly and would recommend him any day. TkscDavid.

I ordered a lounge from Fiona at the Penrith store, I received fantastic detailed support, the Fiona had amazing knowledge of the products and fabric choices. Which helped me make my decision easy. I would definitely recommend.

After quite a nice purchasing process with the staff in the Auburn store ([Name Removed]), it went south pretty quickly.

We purchased a leather lounge with the additional "coverage" to the value of about $7k. The additional coverage was recommended by the sales person because it was a great way to fix any issues that may arise, even if it meant somebody accidently cut or burnt the couch on purpose or otherwise.

The couches were delivered with scratches which was later fixed by Plush by literally "painting" the couch with an approximate match ...

This is the 2nd order we have placed at the Belrose store in 12 months, the first for 2 2.5 seater modular sofas and today's for a 2 seater in the same style. What brought us back a 2nd time was not only the quality of the product which we like so much we've ordered another, but also the outstanding service provided by Ritika because she takes time with clients, she doesn't push or try to persuade but listens to the client's needs and makes suggestions accordingly.

Thank you Ritika for another fabulous shopping experience at Plush Belrose.

We wanted a new modular lounge suite, a rat had eaten our old one! Looking on line we saw that Plush had a good range in attractive styles. The West Gosford store is spacious and airy making comparison easy, we were surprised at the range of fabric and leather coverings available. We were keen to take advantage of the new year sale.
Not hassled by the staff, we were able to take our time and came across the perfect solution to our requirements at the rear of the store. The Leroy in white leather! Soooo comfortable for us oldies and the electric...

We purchased a sofa from the Warrawong showroom after being shown around by Colleen. She was very pleasant and not pushy at all. Thank you so much the new sofa is perfect.

Some great personal assistance from Kylie at West Gosford store made our trip to Plush easy and enjoyable. Kylie was able to provide all the information that we required to make our selection. Highly recommend the staff at Plush west gosford.

There is no better place than Plush to buy a lounge! This is my third purchase in 15 years (two lounge rooms), great service, quality and products!

As returning customers we have already experienced the great service and products from Plush. On this occasion, we spent some time on the Plush website checking out modular lounges and the configurations that were available. We had pretty much settled on the model that we like the most but needed to check on the Lounge configuration and the colour of the Leather that would best suit our needs and the decor of our home. Accordingly, we visited the Plush store in Newcastle and we were assisted by Tyler who was very knowledgeable about the product...

After searching for so long and always ending in disappointment in product and/or incompetent service, now our perseverance has been rewarded ten fold and entirely because of one person listening and offering her knowledge to us in the most professional approach we have ever experienced.
We have just purchased a new lounge from Plush Newcastle and where very lucky to have Elyse to guide us through our purchase. Elyse possess exceptional product knowledge and our overall experience was incredibly highlighted by her ability to communicate in an...

I chose Plush Furniture on the recommendation of family and friends, and was not disappointed.
From entering the store to finalising a purchase of lounge, single chair and snuggle chair, the customer service was excellent.
Chris listened to my needs, provided fabric options and gave me swatches to compare and provided all round professional customer service without any pressure.
I look forward to enjoying my purchase.