The team at Skymesh are fantastic! Great customer service and really affordable, reliable plans. Best there is.
Very reliable connection.
Never experienced dropouts.
Never had any issues and I've been a customer for over 12 months and moved houses and that was so easy with the help from the friendly team to change my network address.
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Lynley K.Great Southern, WA
Internet Elation.
Considering the lack of infrastructure available, Skymesh is a reliable Internet provider. Very quick set up. Plans are a bit expensive but is the nature of the beast. Customer service and support is excellent.
1 comment
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sheddenjrGreater Melbourne (Metropolitan), VIC
- 3 reviews
Very reliable with little down time and assists my business opportunities in a highly remote area.
Connection has been very reliable and have had no drop outs other than a little downtime for maintenance of the service. Was able to update my plan requirements with just a phone call and the change took place overnight. Excellent telephone service support.
1 comment
SkyMeshSkyMesh
Morning sheddenjr,
Thanks for taking the time to write your great review. It's great to hear you have been enjoying the service.... Read more
Please let us know if there is anything we can assist with. - Thanks, Ben
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SkyMesh NBN Satellite Internet = seamless installation & it worked within the hour ...
... extremely happy with the whole process, only 3 weeks from my 1st phone conversation to installation & a fully functioning internet ... steps were clear & full of information, very efficient & seamless process ...
1 comment
SkyMeshSkyMesh
Thanks for your great review! Quick and easy setup and installations is what we aim for! It's great to hear we achieved this! Please let us know if there is anything we can assist with. - Thanks Ben
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S.RobertsMetropolitan Adelaide, SA
- 5 reviews
- 2 likes
Very happy with this service.
Perfect for our requirements, can get on the phone and get data almost immediately increased which is very handy. A highly recommended flexible service, with an easy set up procedure. We don't experience any drop outs.
1 comment
SkyMeshSkyMesh
Morning S.Roberts, Thanks for your recommendation! It's great to hear your service has been drop out free. Please let us know if there is anything we can assist with. - Thanks, Ben
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RogerSouth West, WA
- 2 reviews
- 1 like
Churned over from iPstar to SkyMesh and couldn't be happier
I made some initial inquiries regarding Sky Muster plans offered by SkyMesh and decided to change over from Ipstar. I ended up with almost double the data allowance and the same speed, for a 25% savings per month.
The staff were attentive, however I did end up receiving numerous emails and had to make a couple of phone calls to clarify things.
The change-over was seamless and my outgoing emails now work a treat (would not send through Ipstar and despite numerous calls to their tech dept, still unresolved).
I have recommended SkyMesh to colleagues of mine, who have researched their needs carefully and came to the same decision as me. Great to have an Australian service provider that offers support 7 days a week.
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BernadetteSouth Australia
Great Customer and Technical Service
I am a new customer with a new NBN Satellite Installation in last 48hrs. Not being very tech savvy, the wonderful support I received from staff to determine most appropriate plan, to installation, and follow through once connected has been extremely good service all round. No drop outs, internet speed appears to be faster also.
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MurrayCentral Queensland, QLD
A great service
We've been with Skymesh for over a year, never a problem, reasonable and competitive rates and always easily contacted if need be, we're very pleased we chose Skymesh !
Cheers, Murray
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This is fine for our usage and needs.
We are in a remote area, but getting set up was pretty straightforward, although perhaps not as fast as we would have liked.
Speed and data allowances are quite suitable for our needs, incl email, and a modest amount of internet surfing. We don't do much streaming.
Service has been reliable for several years now... We've used Skymesh for coming up to 10 years...service was not so good before the NBN satellite was set up.
Cost (as in value for money) is a little high (compared to a similar service in a metro area).
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Great Internet Provider
Very reliable, no dropouts and the support staff are fantastic. We live in the Country and the connection is very fast. They always send an email to inform you if there will be any problems.
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No problems so far.
I have had SkyMesh connected for nearly 12 months now and can say that we are very happy with our package. My only complaint is the amount of time it takes to connect to the satellite, we wait up till 20 minutes at times, other than that the product is great and would highly recommend SkyMesh to anyone needing satellite connection.
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Shannon R.Mid North Coast, NSW
Excellent service and highly recommend !!
This is a very reliable service with no drop outs and customer service representatives are all very helpful
I would highly recommend to all As this is probably one of the best NBN services I have had
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kevin h.Murray Region, NSW
- SkyMesh
- Verified customer
Updated Review - ownership of problems taken by skymesh - over a week no update or emails as promised
updated review 10/06/19 - a customer service agent took ownership of the problems surrounding my installation, they acted immediately and resolved the issues preventing my application moving on, it was a refreshing change from the previous service i received and i wanted to update my review to reflect the changed outcome and improved customer service. thank you for turning around a bad situation and taking ownership of the problem
original review signed up over a week ago, got a email saying they will confirm my order and installation within ...Read more
2 business days, called after 5 business days and told no update yet, now its been over a week and still not a email or call, i have no idea if i am even getting there services and even worse i either now have to pay for a month with my adsl provider which is over $100 because i don't know if my installation will be forthcoming or let my internet expire tomorrow and go without until skymesh get there stuff together, they should set expectations of 2 days confirmation of orders if they cant even come close to that, i understand installation can take time but i cant even get a simple confirmation or installation dateSimilar opinion? Write a review on ieatwords.com.au!
DeniseDarling Downs, QLD
Fixed wireless nbn
Instalation was within a week and the installer went to a lot of trouble to ensure we had the best position of our fixed wireless on the roof. Internet speed is very good and no dropouts. It is great to be able to deal with Australian, local people over the phone (helpline and initial call with questions), very helpful and very easy to understand. They said my router would be plug and play and it was. I am not overly computer literate :) so this was the easiest and best internet connecttion I have ever done.
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veejayWheatbelt, WA
- 2 reviews
- 2 likes
These guys had me installed within a week and up and running straight away,
Fastest speed as far as my son commented for gaming. No drop outs fantastic. Most satisfying as other companies couldn't tell me how long it would take to install my Sattelite setup
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TonySouth East Queensland, QLD
Excellent locally staffed assistance
The initial connection had a little glitch but the help line was easy to to connect with and quick to assist. The best news was that there were Brisbane locals on the other end of the line to help. Awesome.
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ParoSouth-Eastern Region, NSW
- 4 reviews
Terrible customer service
This company is good until something goes wrong or you need to ask a question. You ring and wait only to be told to contact them via email which is totally ineffectual as it takes day for them to reply
1 comment
SkyMeshSkyMesh
Hey Paro, thanks for your review. Would it be possible to confirm your support ticket or reference number? We would love to look into this for you and ensure your enquiry is resolved quickly.
I Shou... Read more
ld also note, our hold voice-over does say you can email non-urgent inquiries to our team. Our customers are always welcome to wait for the next available support or customer service team member. - Thanks, BenSimilar opinion? Write a review on ieatwords.com.au!
Simple process
Easy install process and answered all questions clearly, competent technician installer. Reasonable cost and didn’t wait long for installation.
Much improved internet speed and service since connection. Very satisfied with support and whole process.
1 comment
SkyMeshSkyMesh
Hey Catherine, Thanks for your great review. It's great to hear you have noticed an improvement in your service. Its what we love to hear. Please let us know if there is anything we can assist with. - Thanks, Ben
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GeronimoCanberra
- 10 reviews
- 1 like
- NBN 100 (Standard Premium Evening Speed)
- Verified customer
Great Company, Good Speed!
I was connected via NBN FTTP with Skymesh and never had any service issues which required me to call tech support. Constant connection which delivered great speeds during the day, however evening speeds on Friday and Saturday night seemed to diminish.
1 comment
SkyMeshSkyMesh
Thanks for your review Geronimo, We glad you enjoyed our service while you were with us. Please let us know if we can help with any outstanding matters. - Thanks, Ben
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GayeMetropolitan Adelaide, SA
- 3 reviews
- 1 like
Great customer service
Great to be using a company who does not have long hold times when you phone the.
The staff are always helpful.
No lock in contracts and I love that you can buy extra data during the month.
1 comment
SkyMeshSkyMesh
Hey Gaye, Thanks for taking the time to write your review. Thanks for sharing your experience with our teams. Please let us know if there is anything we can assist with. - Thanks, Ben
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Questions & Answers
Stuasked
I am looking at this for a houseboat on the murray. Can this system be mobile?
1 answer
Hi Stu
Skymesh are a great company to deal with, they will have answers to all your questions
We would not have communication service if it wasn’t for their help
You need a power connection source for the modem and something stable for the dish to be mounted on
Please it’s worth a call to the Skymesh team
Summerasked
Hello We have Skymesh at our rural property, but when I am away schooling the kids I have Belong NBN. I want our skymesh email account as our main one, but I cannot configure as Belong do not have an email service. I can receive skymesh emails, but not send. Can you please help?
3 answers
Hi there,
I have contacted Skymesh at this email address [email protected]
I think that a good option would be to setup an account, say with Gmail etc, which you should be able to access from either NBN service. And you should be able to setup Gmail to check your skymesh email and/or have your skymesh emails forwarded to your gmail account. This also gives you some protection against viruses, spam, etc.
Many thanks. I think that’s the way I’ll have to go.
Adrian D.asked
Hi, We live in a rural area & tether using our mobile phones. The kids do the same with there phones for gaming. This becomes expensive & is quite slow. I have checked & your fixed wireless is available to us, Can you supply an unlimited service fast enough for gaming, downloading & casting etc.......
Cheers
Adrian
3 answers
Hi there, we also live in a rural area and are happy with sky mesh for internet. But have had our landline removed and are each paying $10.00 pm for mobiles with Belong plus $5.00 per month for unlimited calls to uk. We have no extra costs, the service is good. But we use our phones for calls only. I can highly recommend both Skymesh and Belong. I hope this helps.
I think your question was meant to be sent to Skymesh?
Skymesh speed will allow streaming, but gaming may be a problem. Check download speeds on each of the Skymesh options.
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SkyMeshSkyMesh
Morning Lynley K, Thanks for taking the time to write your review.
It's great to hear you have found the service reliable! Please let us know if there is anything we can assist with. - Thanks, Ben