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Reviews

(1,064)
(83)
(22)
(13)
(35)
  • Value for Money
    4.6 (911)
  • Product Quality
    4.6 (632)
  • Return Claim MadeYes (16) · No (894)
  • Shipping
    2.5 (4)
  • Customer Service
    4.8 (983)
  • Treatment StageI have had an initial consultation. (1,132) · I am part-way through a treatment plan. (46) · I have not yet begun any treatment or had a consultation. (14) · I have completed a treatment plan. (13)

Reviewer Photos & Videos

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Kane J.

Kane J.Sydney Surrounds, NSW

Awesome

published

Went in today to get my 3D scan and I was greeted by a lovely staff, Melanie was the one that did my scan and she was awesome explained every step of the process and how everything works, highly recommended if anyone was thinking of going with them.



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you so much for the kind words, Kane!


Renai

RenaiSydney, NSW

  • 2 reviews

Great Customer Service

published

Very welcoming and informative, friendly knowledgeable staff. Happy and enthusiastic. Put my son at ease, asked appropriate questions, explained each process clearly. Casual but also very professional experience. Will recommend to others.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationKotara Westfields
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

This is what we like to hear!



voicemail

voicemailMetropolitan Adelaide, SA

Easy and hassle free!

published

Chloe was really great when my husband and I visited her in Adelaide, SA. She was friendly, helpful and straightforward. No gimmicks or spiels. Great service! Am considering it’s only fair I get mine next, it was that easy.

Customer Service
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAdelaide, South Australia
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

We appreciate the positive review!

Excellent service

published

Thanks Avi, you made my daughter very comfortable and she enjoyed het visit. Great service and very friendly staff. I will definitely recommend this team to anyone who needs n smile

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Natasha, we love seeing this!


Went as expected. Friendly staff.

published

I was met by Friendly and helpful staff at the Canberra office. They explained the process clearly and answered my questions. It was an initial consultation involving the 3D scan.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationCanberra
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thanks a million!

The reviewer stated that an incentive was offered for this review


Errin L

Errin LGreater Melbourne (Outer), VIC

  • 2 reviews

Fast and personal service

published

I loved how personal and friendly the staff was, they made the experience even more enjoyable. The service was extremely quick and informative every step of the way, I will be recommending this company to all my friends and family

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Location VisitedVIC, Frankston
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Errin, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

The reviewer stated that an incentive was offered for this review


Gretchen was great

published

I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationMartin place, sydney
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hello Vivian, thank you; we appreciate your feedback!


Adelaide

AdelaideMetropolitan Adelaide, SA

First Visit

published

Lots of information to follow within the next few weeks. I would have liked to try a sample liner rather than just hold an example just in case it was too uncomfortable to start the journey.

Customer Service
Treatment StageI have had an initial consultation.
Store LocationLevel 30, West Pac Building, Currie Street, Adelaide
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Adelaide.

Diane

DianeSydney Surrounds, NSW

I’m excited

published

Leigha and Teagan were extremely knowledgeable and professional.
They made me very comfortable & at ease. Your machinery looked state of the art. I’m impressed with the payment option as well

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationKotara
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

This makes us smile! Thank you, Diane.

The reviewer stated that an incentive was offered for this review

Disappointed but Happy enough.

published

I went to smile direct club yesterday for my 3D teeth scan and it all went well. I got in high spirits that I would have a new smile soon. The process is good, great comms, and I would recommend the system. But today I received an email saying that they could not fix my smile. :-( So even tho I am sad about that, I do appreciate that they told me now rather than rock on, only to be really disappointed and poor 6 months down the track.

Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're happy to hear the shop visit was a good one! We want all customers to get a smile they love in the safest way possible, even if that means it isn't with us. If you have any questions, feel free to send as a message.


Great experience

published

Team that attended to me was very friendly and knowledgeable. M & V made the experience memorable from the time I walked I. To the time I walked out. Felt I was in capable hands

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review.


Fantastic staff that took care of me and even squeezed me in earlier so i could go and carry on with my work

published

Fantastic, friendly and accomodating staff helping mr on my way to a beautiful smile. Cant wait to get my big exciting box in the mail so i can get underway creating my new beautiful smile. Thanks so much smile team

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch NZ
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to read this!

The reviewer stated that an incentive was offered for this review


It's so great

published

I'm glad being a member of smile direct club,I appreciate to much for well being entertained,I will be proud to introduce to my friends to be a member of it

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store Locationonline
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thanks so much, George!

The reviewer stated that an incentive was offered for this review


Breanna G.

Breanna G.South East Queensland, QLD

Quick and friendly experience

published

Had my initial consultation today, had my 3D scan done and went ahead with my order. Received my teeth whitening kit and lovely lip balm to take home.
Am waiting to see what happens next.
Very excited too see my new smile :)
Thank you.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBroadbeach
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Now that's an honour! Thank you so much, Breanna.

Kylie Downes

published

Excellent service extremely impressed cant wait to get my new smile. I have an extreme phobia to dentist so to see there is an easier way without all the anxiety is very exciting. This journey will be amazing!!!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Locationparramatta
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Excited for new found confidence

published

Thank you for the smile appointment. Plenty of great emails to remind us of the appointment and how to get there. The staff are genuine and respectful, and well knowledgeable of their work. Daughter loved the 3D scan! and can’t wait for her new smile!Thank you Bridgette and Riccarton team.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

The reviewer stated that an incentive was offered for this review


Elle

ElleGreater Melbourne (Metropolitan), VIC

Like reading from a script

published

I felt the lady was reading off a script and was not at all personable.
She made me uncomfortable and she was Uninformative. I had to call to ask when my direct debit would commence after putting deposit down.
Felt quite rushed as well.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBox hill
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We appreciate you taking the time to leave us a review, Elle. We want all customers to have a fun and exciting appointment, so we're disappointed to hear about this. I'm following up with you privately to get some additional information. Best, Emily


Mr x

Mr xGreater Melbourne (Inner), VIC

It was more of a sales pitch rather than coming across as genuine.

published

What is making you insecure about your smile.... assumption. I'm not insecure.
You have to pay today to get the retainer, so there is not way you cant qualify so why say that.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationColin street Melbourne.
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Marissa J.

Marissa J.Canberra 2600, ACT

  • 2 reviews

Great Experience

published

Can't wait for my new smile!
Everything was super easy and quick and convenient.
Michaela was really friendly, she explained the whole process really well and answered all my questions!
Highly recommend!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationCanberra
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Marissa, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.


Benjie

BenjieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Initial Consultation was Great

published

the Smileguide staff "Ha" was so friendly and cheerful.
Great Experience for me! At first i'm having some doubts but after having a chat with them, it cleared my doubts and decided to join the club.
I'm now so excited to get my kit.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Venjie! We're thrilled to see this.

The reviewer stated that an incentive was offered for this review


Page 2 of 61

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Questions & Answers

Damo d.

Damo d.asked

What Australian health insurers cover this?

1 answer
SmileDirectClub
Joy S.SmileDirectClub

Your private health insurer may cover teledentistry. Since SmileDirectClub does not accept direct payment from insurance companies, we can’t help you get information regarding possible reimbursement. We’re still here to help. Below we have provided you with the dental item numbers so you can check into it yourself:

825 each aligner set. Enter this number twice: once for the upper and once for lower
811 retainers. Enter this number twice: once for the upper and once for lower


rosealba1999

rosealba1999asked

Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?

1 answer
SmileDirectClub
Joy S.SmileDirectClub

Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.


Nadiia

Nadiiaasked

Hi. I am wondering if this price is for top and bottom teeth

3 answers
SmileDirectClub
Emily W.SmileDirectClub

We have two pricing options available that are the same for any customer's treatment. If a customer is eligible for treatment on both arches, they'll pay this amount.

Cazzdoll
Cazzdoll

So does this mean there is a different price for only one arch if needed?

SmileDirectClub
Joy S.SmileDirectClub

We're already up to 60% less than other teeth straightening treatments, which is why all customers pay the same price regardless of their treatment plans. The same amount of care goes into creating the plan, having it reviewed and approved, and creating, shipping, and fulfilling all aligner orders. All customers have access to our dental team and our 24/7 support team.


Get an answer from our members and SmileDirectClub representatives

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