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Chemist Warehouse Locations, SmileShop Locations, Online StoreReviewer Photos & Videos
Kane J.Sydney Surrounds, NSW
Awesome
Went in today to get my 3D scan and I was greeted by a lovely staff, Melanie was the one that did my scan and she was awesome explained every step of the process and how everything works, highly recommended if anyone was thinking of going with them.
1 comment
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RenaiSydney, NSW
- 2 reviews
Great Customer Service
Very welcoming and informative, friendly knowledgeable staff. Happy and enthusiastic. Put my son at ease, asked appropriate questions, explained each process clearly. Casual but also very professional experience. Will recommend to others.
1 comment
Joy S.SmileDirectClub
This is what we like to hear!
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voicemailMetropolitan Adelaide, SA
- SmileShop SA, Adelaide
- Verified customer
Easy and hassle free!
Chloe was really great when my husband and I visited her in Adelaide, SA. She was friendly, helpful and straightforward. No gimmicks or spiels. Great service! Am considering it’s only fair I get mine next, it was that easy.
1 comment
Joy S.SmileDirectClub
We appreciate the positive review!
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Excellent service
Thanks Avi, you made my daughter very comfortable and she enjoyed het visit. Great service and very friendly staff. I will definitely recommend this team to anyone who needs n smile
1 comment
Joy S.SmileDirectClub
Natasha, we love seeing this!
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Went as expected. Friendly staff.
I was met by Friendly and helpful staff at the Canberra office. They explained the process clearly and answered my questions. It was an initial consultation involving the 3D scan.
1 comment
Joy S.SmileDirectClub
Thanks a million!
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The reviewer stated that an incentive was offered for this review
Errin LGreater Melbourne (Outer), VIC
- 2 reviews
Fast and personal service
I loved how personal and friendly the staff was, they made the experience even more enjoyable. The service was extremely quick and informative every step of the way, I will be recommending this company to all my friends and family
1 comment
Joy S.SmileDirectClub
Hi Errin, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
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The reviewer stated that an incentive was offered for this review
Gretchen was great
I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family
1 comment
Joy S.SmileDirectClub
Hello Vivian, thank you; we appreciate your feedback!
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AdelaideMetropolitan Adelaide, SA
First Visit
Lots of information to follow within the next few weeks. I would have liked to try a sample liner rather than just hold an example just in case it was too uncomfortable to start the journey.
1 comment
Joy S.SmileDirectClub
Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Adelaide.
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DianeSydney Surrounds, NSW
I’m excited
Leigha and Teagan were extremely knowledgeable and professional.
They made me very comfortable & at ease. Your machinery looked state of the art. I’m impressed with the payment option as well
1 comment
Joy S.SmileDirectClub
This makes us smile! Thank you, Diane.
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The reviewer stated that an incentive was offered for this review
Disappointed but Happy enough.
I went to smile direct club yesterday for my 3D teeth scan and it all went well. I got in high spirits that I would have a new smile soon. The process is good, great comms, and I would recommend the system. But today I received an email saying that they could not fix my smile. :-( So even tho I am sad about that, I do appreciate that they told me now rather than rock on, only to be really disappointed and poor 6 months down the track.
1 comment
Joy S.SmileDirectClub
We're happy to hear the shop visit was a good one! We want all customers to get a smile they love in the safest way possible, even if that means it isn't with us. If you have any questions, feel free to send as a message.
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Great experience
Team that attended to me was very friendly and knowledgeable. M & V made the experience memorable from the time I walked I. To the time I walked out. Felt I was in capable hands
1 comment
Joy S.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review.
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Fantastic staff that took care of me and even squeezed me in earlier so i could go and carry on with my work
Fantastic, friendly and accomodating staff helping mr on my way to a beautiful smile. Cant wait to get my big exciting box in the mail so i can get underway creating my new beautiful smile. Thanks so much smile team
1 comment
Joy S.SmileDirectClub
We're so happy to read this!
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The reviewer stated that an incentive was offered for this review
It's so great
I'm glad being a member of smile direct club,I appreciate to much for well being entertained,I will be proud to introduce to my friends to be a member of it
1 comment
Joy S.SmileDirectClub
Thanks so much, George!
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Breanna G.South East Queensland, QLD
Quick and friendly experience
Had my initial consultation today, had my 3D scan done and went ahead with my order. Received my teeth whitening kit and lovely lip balm to take home.
Am waiting to see what happens next.
Very excited too see my new smile :)
Thank you.
1 comment
Joy S.SmileDirectClub
Now that's an honour! Thank you so much, Breanna.
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Kylie Downes
Excellent service extremely impressed cant wait to get my new smile. I have an extreme phobia to dentist so to see there is an easier way without all the anxiety is very exciting. This journey will be amazing!!!
1 comment
Joy S.SmileDirectClub
Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.
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Excited for new found confidence
Thank you for the smile appointment. Plenty of great emails to remind us of the appointment and how to get there. The staff are genuine and respectful, and well knowledgeable of their work. Daughter loved the 3D scan! and can’t wait for her new smile!Thank you Bridgette and Riccarton team.
1 comment
Joy S.SmileDirectClub
Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
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ElleGreater Melbourne (Metropolitan), VIC
Like reading from a script
I felt the lady was reading off a script and was not at all personable.
She made me uncomfortable and she was Uninformative. I had to call to ask when my direct debit would commence after putting deposit down.
Felt quite rushed as well.
1 comment
Joy S.SmileDirectClub
We appreciate you taking the time to leave us a review, Elle. We want all customers to have a fun and exciting appointment, so we're disappointed to hear about this. I'm following up with you privately to get some additional information. Best, Emily
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Mr xGreater Melbourne (Inner), VIC
It was more of a sales pitch rather than coming across as genuine.
What is making you insecure about your smile.... assumption. I'm not insecure.
You have to pay today to get the retainer, so there is not way you cant qualify so why say that.
1 comment
Joy S.SmileDirectClub
Thanks for leaving us a review. All customers have the option to purchase aligners at the appointment, but will receive a SmilePlan within 72 hours regardless of if they purchase or not. If a customer... Read more
purchases aligners at the appointment and is not eligible for clear aligner therapy, they won't be charged and no aligners will be made for them. We would be happy to answer any questions or concerns you have, so I'm following up with you privately. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
Marissa J.Canberra 2600, ACT
- 2 reviews
Great Experience
Can't wait for my new smile!
Everything was super easy and quick and convenient.
Michaela was really friendly, she explained the whole process really well and answered all my questions!
Highly recommend!
1 comment
Joy S.SmileDirectClub
Marissa, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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BenjieGreater Melbourne (Metropolitan), VIC
- 2 reviews
Initial Consultation was Great
the Smileguide staff "Ha" was so friendly and cheerful.
Great Experience for me! At first i'm having some doubts but after having a chat with them, it cleared my doubts and decided to join the club.
I'm now so excited to get my kit.
1 comment
Joy S.SmileDirectClub
Hi Venjie! We're thrilled to see this.
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Questions & Answers
Damo d.asked
What Australian health insurers cover this?
1 answer
Joy S.SmileDirectClub
Your private health insurer may cover teledentistry. Since SmileDirectClub does not accept direct payment from insurance companies, we can’t help you get information regarding possible reimbursement. We’re still here to help. Below we have provided you with the dental item numbers so you can check into it yourself:
825 each aligner set. Enter this number twice: once for the upper and once for lower
811 retainers. Enter this number twice: once for the upper and once for lower
rosealba1999asked
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
1 answer
Joy S.SmileDirectClub
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
Nadiiaasked
Hi. I am wondering if this price is for top and bottom teeth
3 answers
Emily W.SmileDirectClub
We have two pricing options available that are the same for any customer's treatment. If a customer is eligible for treatment on both arches, they'll pay this amount.
So does this mean there is a different price for only one arch if needed?
Joy S.SmileDirectClub
We're already up to 60% less than other teeth straightening treatments, which is why all customers pay the same price regardless of their treatment plans. The same amount of care goes into creating the plan, having it reviewed and approved, and creating, shipping, and fulfilling all aligner orders. All customers have access to our dental team and our 24/7 support team.
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Joy S.SmileDirectClub
Thank you so much for the kind words, Kane!