From January 1st, 2022 to the 30th of June, 2020, Tangerine Telecom is offering $25 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
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NBN 50 (XL Speed Boost), NBN 25 (Standard Speed), NBN 100 (XXL Speed Boost), NBN 12 (Basic Speed)Reviewer Photos & Videos
M M MAMUNOR RASHIDGreater Melbourne (Metropolitan), VIC
- NBN
- Verified customer
I am very happy
They sent one professor technician the knows the job. I didn't have proper connection, he fixed very quickl . I believe this company and there service is very reliable. After connection I didn't fell anything bad.
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EdHGreater Melbourne (Metropolitan), VIC
- NBN 50 (XL Speed Boost)
- Verified customer
Good Service and good speed
Connection speed is good, no issues. I use it for business and home use and its been good.
Also, when connecting didn't have to wait long to speak to a technician
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Lorenzo M.Greater Melbourne (Inner), VIC
Best deal I could find. Keep up the good work
They sent the NBN connection box follow by the modem in the mail. I had a problem with my line and they sent a NBN technician to my place a few days later. My network speed is great as advertised. I would highly recommend anyone to use them.
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Find out how Tangerine Telecom NBN compares to other Internet Service Providers
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Zarek KhanSydney, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
Works really well. Good coverage too..
It’s been a couple of weeks since I installed the Tangerine NBN at my place.
So far it’s been great. No issues.
I haven’t checked the speed. However I have no connection problems or buffering issues.
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- NBN 25 (Standard Speed)
- Verified customer
Fantastic
Really pleased with NBN. Was really impressed with how quickly Tangerine got me hooked up to NBN. I was worried given the situation with the CCP virus that I would be waiting a long time. But was connected up in no time!! Thanks
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Nicole HGreater Melbourne (Metropolitan), VIC
- NBN 25 (Standard Speed)
- Verified customer
Great service. Quick to connect and even though I chose a standard speed, my internet is the fastest I’ve ever had!
So far I have had no issues with my connection. I struggled to set up my modem at first, but called the company and they immediately helped me solve it.
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ImtiazGreater Melbourne (Metropolitan), VIC
- NBN 50 (XL Speed Boost)
- Verified customer
Fantastic customer service and uninterrupted internet with the speed promised
I would recommend tangerine for it's best possible customer service even in covid times and the fast and uninterrupted connection. They responded over email and phone equally and came up with the nbn connection issue in the shortest possible time.
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JoeCanberra 2600, ACT
- NBN 50 (XL Speed Boost)
- Verified customer
Switching to Tangerine was super easy.
Very happy that I switched to Tangerine. The connection is very reliable and fast (45 to 46Mbps). Already had FTTP with another provider and the switch was super easy with the new connection active within just 3 hours! Great service.
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John R.South East Queensland, QLD
Switched from Telstra
Same day connection, saving $60 per month.No contract. Internet speed is fine watching netflix and playing COD. Needed some technical assistance setting up modem which was efficient and immediate. Five stars for Tangerine
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Christine B.Illawarra, NSW
- NBN 25 (Standard Speed)
- Verified customer
New connection
We recently connected with Tangerine the service was very quick and efficient. Download speeds suit our needs. We have not experienced any dropouts and are very happy to be with Tangerine.
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CarmenSydney, NSW
- 2 reviews
I am very happy that I changed to Tangerine
I didn't know internet could be that fast. I am working from home and blamed my laptop for being very slow as all my work is web based. I've joined the XXL speed and it's definitely worth it.
I was connected within few days of calling. Configuring the BYO modem was a bit fiddly though.
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Adam N.Greater Melbourne (Outer), VIC
- NBN 100 (XXL Speed Boost)
- Verified customer
Great speeds, would recommend!
90+Mbps during the evening which is higher than 'average evening speeds. No drop outs as yet (only a week in). Speeds are constant and haven't had any issues.
Helped with a query I had during connection as well quickly and easily with minimal wait time on the phone.
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AdelineMetropolitan Adelaide, SA
- NBN 25 (Standard Speed)
- Verified customer
Great service and value for unlimited data NBN plan.
Sales/customer/technical staff were professional and patient with enquires. The technical staff was willing to try using my old modem before my willingness to purchase the provider's. I am pleased with speed and service.
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SezarGreater Melbourne (Inner), VIC
- 2 reviews
- NBN 25 (Standard Speed)
- Verified customer
Absolutely amazing.
Excellent costumer service and great speed I love it and I recommended to others, it's very affordable and good for long term please check it out you will not regret.
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SharneePerth, WA
10/10 customer service
Can not fault the product especially for the price we pay! In addition to this, I used the webchat function for two minor issues (one was operator error and the other was to downgrade my plan on advise from Tangerine! - side note what an ethical thing to do) and was blown away be the speed and efficiency of the service provided!
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ChrisMetropolitan Adelaide, SA
- NBN 50 (XL Speed Boost)
- Verified customer
Great internet and very easy to set up
Very easy connection experience - got a connection date very soon after my request. All emails were issued promptly and were clear in how I can set up my account. Service speed is very fast at circa 43 mbs. And the monthly cost is competitive. Can't ask for more.
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Leon V.Perth, WA
Tangerine delivers on connection setup and internet speeds
Whole process to get connected was smooth and expedient. Technicians appointment and modem delivery was smooth. Internet speeds appear to be some much faster than my old broadband. Customer service was fine too.
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Zippedout20Sydney, NSW
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Best move I could have made for NBN
Was with another provider for over 10 years when I came across Tangerine when moving to NBN.. best move I could have made. Very affordable, connection is fine but what impressed me the most was their customer service. Hope you continue that way!
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LeeNorth Queensland, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
Perfect speed great bundle and value for money
This was the fastest nbn connection I have ever had and being in a rental property we move often. We have experienced no dropouts at all and couldnt be happier. It was a hassle free service with no complaints at all thankyou
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Clare KGreater Melbourne (Metropolitan), VIC
Easier than I thought!
Required the NBN to be set up in my home due to COVID 19 - within days of signing up we were up and running, modem having arrived within 2 days. Best part was the constant communication from Tangerine keeping me updated on the process and the steps. Very satisfied!
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Questions & Answers
Johnasked
I was told NBNCO will test phone line to front wall of house. Is this true as I am worried about my line from the street? I live on a battle-axe type block, about 80 metres from street pole to house over 3 private poles.
This line has had at least 3 repair joins by technicians over the last several years.
No answers
DinoVini O.asked
I have the AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router (Archer D7) and would like to confirm if I need the pre-configured router that comes with the installation for a new connection to the NBN or can it run on its own as a plug and play..thanks
No answers
Shinadiginsasked
I would like to change the standard internet password. I read that i type 192.168.20.1 in the brower and in username type 'admin' and password type 'admin' also. does nothing though. Aparantly am supposed to get into my account to change passpords. i ant find anything online of any other way to do this. My modem box also has admin/admin. ive only set my internet up today. Can someone please help me?
1 answer
Support R.Tangerine Telecom
Please contact us via our non public channels (live chat and phone) so we can assist. Thanks
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