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Reviews

4.3

1,287 reviews
5
(939)
4
(142)
3
(24)
2
(35)
1
(147)
  • Value for Money
    4.4 (923)
  • Transparency
    4.3 (828)
  • Customer Service
    4.3 (914)
  • Adequate Speeds Yes (89%) · No (11%)
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M M MAMUNOR RASHID

M M MAMUNOR RASHIDGreater Melbourne (Metropolitan), VIC

  • NBN
  • Verified customer

I am very happy

published

They sent one professor technician the knows the job. I didn't have proper connection, he fixed very quickl . I believe this company and there service is very reliable. After connection I didn't fell anything bad.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review



EdH

EdHGreater Melbourne (Metropolitan), VIC

Good Service and good speed

published

Connection speed is good, no issues. I use it for business and home use and its been good.
Also, when connecting didn't have to wait long to speak to a technician

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2022
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Lorenzo M.

Lorenzo M.Greater Melbourne (Inner), VIC

Best deal I could find. Keep up the good work

published

They sent the NBN connection box follow by the modem in the mail. I had a problem with my line and they sent a NBN technician to my place a few days later. My network speed is great as advertised. I would highly recommend anyone to use them.



Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

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Zarek Khan

Zarek KhanSydney, NSW

Works really well. Good coverage too..

published

It’s been a couple of weeks since I installed the Tangerine NBN at my place.

So far it’s been great. No issues.
I haven’t checked the speed. However I have no connection problems or buffering issues.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Fantastic

published

Really pleased with NBN. Was really impressed with how quickly Tangerine got me hooked up to NBN. I was worried given the situation with the CCP virus that I would be waiting a long time. But was connected up in no time!! Thanks

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Nicole H

Nicole HGreater Melbourne (Metropolitan), VIC

Great service. Quick to connect and even though I chose a standard speed, my internet is the fastest I’ve ever had!

published

So far I have had no issues with my connection. I struggled to set up my modem at first, but called the company and they immediately helped me solve it.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Imtiaz

ImtiazGreater Melbourne (Metropolitan), VIC

Fantastic customer service and uninterrupted internet with the speed promised

published

I would recommend tangerine for it's best possible customer service even in covid times and the fast and uninterrupted connection. They responded over email and phone equally and came up with the nbn connection issue in the shortest possible time.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Joe

JoeCanberra 2600, ACT

Switching to Tangerine was super easy.

published

Very happy that I switched to Tangerine. The connection is very reliable and fast (45 to 46Mbps). Already had FTTP with another provider and the switch was super easy with the new connection active within just 3 hours! Great service.

Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

John R.

John R.South East Queensland, QLD

Switched from Telstra

published

Same day connection, saving $60 per month.No contract. Internet speed is fine watching netflix and playing COD. Needed some technical assistance setting up modem which was efficient and immediate. Five stars for Tangerine

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

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Christine B.

Christine B.Illawarra, NSW

New connection

published

We recently connected with Tangerine the service was very quick and efficient. Download speeds suit our needs. We have not experienced any dropouts and are very happy to be with Tangerine.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Carmen

CarmenSydney, NSW

  • 2 reviews

I am very happy that I changed to Tangerine

published

I didn't know internet could be that fast. I am working from home and blamed my laptop for being very slow as all my work is web based. I've joined the XXL speed and it's definitely worth it.

I was connected within few days of calling. Configuring the BYO modem was a bit fiddly though.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Adam N.

Adam N.Greater Melbourne (Outer), VIC

Great speeds, would recommend!

published

90+Mbps during the evening which is higher than 'average evening speeds. No drop outs as yet (only a week in). Speeds are constant and haven't had any issues.

Helped with a query I had during connection as well quickly and easily with minimal wait time on the phone.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Adeline

AdelineMetropolitan Adelaide, SA

Great service and value for unlimited data NBN plan.

published

Sales/customer/technical staff were professional and patient with enquires. The technical staff was willing to try using my old modem before my willingness to purchase the provider's. I am pleased with speed and service.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Sezar

SezarGreater Melbourne (Inner), VIC

  • 2 reviews

Absolutely amazing.

published

Excellent costumer service and great speed I love it and I recommended to others, it's very affordable and good for long term please check it out you will not regret.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Sharnee

SharneePerth, WA

10/10 customer service

published

Can not fault the product especially for the price we pay! In addition to this, I used the webchat function for two minor issues (one was operator error and the other was to downgrade my plan on advise from Tangerine! - side note what an ethical thing to do) and was blown away be the speed and efficiency of the service provided!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
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Chris

ChrisMetropolitan Adelaide, SA

Great internet and very easy to set up

published

Very easy connection experience - got a connection date very soon after my request. All emails were issued promptly and were clear in how I can set up my account. Service speed is very fast at circa 43 mbs. And the monthly cost is competitive. Can't ask for more.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Leon V.

Leon V.Perth, WA

Tangerine delivers on connection setup and internet speeds

published

Whole process to get connected was smooth and expedient. Technicians appointment and modem delivery was smooth. Internet speeds appear to be some much faster than my old broadband. Customer service was fine too.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Zippedout20

Zippedout20Sydney, NSW

  • 2 reviews

Best move I could have made for NBN

published

Was with another provider for over 10 years when I came across Tangerine when moving to NBN.. best move I could have made. Very affordable, connection is fine but what impressed me the most was their customer service. Hope you continue that way!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Lee

LeeNorth Queensland, QLD

Perfect speed great bundle and value for money

published

This was the fastest nbn connection I have ever had and being in a rental property we move often. We have experienced no dropouts at all and couldnt be happier. It was a hassle free service with no complaints at all thankyou

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Clare K

Clare KGreater Melbourne (Metropolitan), VIC

Easier than I thought!

published

Required the NBN to be set up in my home due to COVID 19 - within days of signing up we were up and running, modem having arrived within 2 days. Best part was the constant communication from Tangerine keeping me updated on the process and the steps. Very satisfied!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 65
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Questions & Answers

John

Johnasked

NBN 50 (XL Speed Boost)

I was told NBNCO will test phone line to front wall of house. Is this true as I am worried about my line from the street? I live on a battle-axe type block, about 80 metres from street pole to house over 3 private poles.
This line has had at least 3 repair joins by technicians over the last several years.

No answers
DinoVini O.

DinoVini O.asked

NBN 50 (XL Speed Boost)

I have the AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router (Archer D7) and would like to confirm if I need the pre-configured router that comes with the installation for a new connection to the NBN or can it run on its own as a plug and play..thanks

No answers
Shinadigins

Shinadiginsasked

NBN 50 (XL Speed Boost)

I would like to change the standard internet password. I read that i type 192.168.20.1 in the brower and in username type 'admin' and password type 'admin' also. does nothing though. Aparantly am supposed to get into my account to change passpords. i ant find anything online of any other way to do this. My modem box also has admin/admin. ive only set my internet up today. Can someone please help me?

1 answer
Tangerine Telecom
Support R.Tangerine Telecom

Please contact us via our non public channels (live chat and phone) so we can assist. Thanks

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