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Reviews

4.3

1,362 reviews
5
(984)
4
(146)
3
(29)
2
(39)
1
(164)
  • Value for Money
    4.4 (964)
  • Transparency
    4.3 (863)
  • Customer Service
    4.3 (958)
  • Adequate Speeds Yes (88%) · No (12%)
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Perfect setup / speed for working from home!

published

- Reliable and very fast internet connection throughout the day and night.
- Quick and easy application and installation processes (1.5 weeks from application to installation and up and running!)
- Very competitive price!

Review collected in partnership with Tangerine Telecom

isa

isaSydney, NSW

  • 4 reviews

Constantly LOST INTERNET and REPAIRED 2 times the issue still continues!! With extremely bad customer service

published

Fantastic NBN plan!

published

After 11 years with our last provider we switched to Tangerine who after some research had the best plan to suit our needs. The entire change over was seemless. Tangerine provided an upgraded modem at a great price and within a week had the technicians out to install our NBN network. The system worked immediately without a single hitch. We could not be happier! The price for fast, reliable service is the best out there. We cannot recommend Tangerine highly enough.

Review collected in partnership with Tangerine Telecom



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Ghouliejulie

GhouliejulieGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Sensational Customer Service & Fast Speeds

published

I recently signed up with Tangerine & have been really impressed thus far. I received exemplary customer service from Stuart in technical support after I encountered difficulties setting up my BYO modem, he was so patient & professional during the call & persevered with my technophobic ways until it was working, you're the best Stuart!!! The speeds have been fast, no issues with buffering while watching Netflix, thanks to Tangerine I now have a house full of happy campers!

Disappointed is understatement

published

Signing up to nbn thought this was going to be a simple process check again firstly I was booked in to receive internet connection on Easter Sunday which I thought was odd who works than? Then I send a message confirming that that was correct which I had a response yes so as expected no one turned up and then Monday I got a new date for another 2 week wait (4 weeks in total) finally hooray! The guy comes to install but some reason not working I call the support team they said 2ic is going to be in touch usually working the hour next day still nothing I saw the reviews on how good this company is and reasonable priced I am very disappointed

William F.

William F.South East Queensland, QLD

It’s been amazing!

published

The internet never had a crash and being in isolation using Netflix a lot nothing to complain at all. I would recommend to everyone who’s looking to sign up to a new provider. We just had a problem with the nbn box but they sent someone in next day to change it. Great customer service.

Review collected in partnership with Tangerine Telecom

ATNS6

ATNS6Greater Melbourne (Metropolitan), VIC

A very slow start

published
Natalie W

Natalie WSydney, NSW

Amazing help from Arianne in Tech Support

published

I usually never write reviews for things but just wanted to give a little well-deserved shout out to Arianne from Tech Support. She stayed on the phone to help me troubleshoot issues with my own locked modem for more than an hour. Was super helpful and honestly it's been a very long time since I experienced customer support like that.

Cat

CatPerth, WA

  • 9 reviews

Daily dropouts are frustrating

published

I chose Tangerine because they are cheaper than iiNet, but every afternoon around 3pm there are drop outs. Also at 10.30ish you can expect drop outs. Clearly this is a congestion issue that is not fixed at my end. Other than that they provide good speeds.

One final thing there has no information regarding Covid 19 in terms of hardship. I think they could have done better in this regard.

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doinstyles

doinstylesMid North Coast, NSW

Excellent service and easy connection as well as great value will definitely be recommending to others.

published

Very reliable service have had zero drop outs and fast download speeds. The technician was on time, polite and very informative. I will be recommending tangerine to family and friends and work colleagues.

Review collected in partnership with Tangerine Telecom

Jacob

Jacob

  • 3 reviews

Unbelievably easy and fast!

published

Was amazed when I ordered on a Saturday and was connected Sunday night (having own modem helped). The entire process was simple and the service runs fast and smoothly. 11/10 would recommend.

Quick setup and great speed

published

Very happy with the Tangerine NBN 50 plan. Customer service was very helpful and friendly. The setup was easy and quick. It was up and running within 30 minutes. The price for this plan is very competitive as well. I was looking at many other companies and Tangerine was one of the cheapest offers. Lastly, speed is great and very reliable. Would definitely recommend.

Review collected in partnership with Tangerine Telecom

Asim

AsimSydney, NSW

Exceeds my expectation

published

I had it connected a week ago. So far it's perfect. It gives me top speed even at peak hours. No dropouts so far since the initial couple of hours of connection.

Review collected in partnership with Tangerine Telecom

Amazing service!

published

Great speed through all day, without any dropouts. Even in Covid time connected in just a couple of days, good customer service and experienced technicians. BYO modem is nice option, not too complicated to connect. Much more fun provider than big telcos.

Review collected in partnership with Tangerine Telecom

Matt Y.

Matt Y.South East Queensland, QLD

Excellent

published

Very happy. Customer service was great and this was the fastest process I’ve ever dealt with setting up an internet connection. Was up and running in a couple of hours.

Review collected in partnership with Tangerine Telecom

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Jane

JaneMetropolitan Adelaide, SA

Great service!

published

So far the service has been fantastic. After the technician came & connected the modem it was up and running within an hour. Received a follow up email to see if I had any issues which I didn’t.

Review collected in partnership with Tangerine Telecom

Fast internet and easy & quick setup!

published

Connection is very well and so far no dropouts. No issues whatsoever. Amazed by how fast & easy the setup was. Definitely will refer Tangerine to all my friends and family!

Review collected in partnership with Tangerine Telecom

Chris

ChrisCentral Highlands and Goldfields, VIC

Very Happy

published

The connection is great and the speeds are as promised, getting 46-48Mbps during the day. We have no issues working from home with video calls and online schooling has become lot easier with our new connection. We did have dropout issues during the first few days however Tangerine were very quick to resolve and the technician was very helpful.

Review collected in partnership with Tangerine Telecom

Jing

Jing

  • 2 reviews

Super fast installation and great customer service with speedy call centre.

published

I just started with Tangerine from 20th Apr 2020, I am so happy for the right choice. Super satisfaction about speedy installation and customer services. The NBN installed with one week after ordering, and the services Phone number 1800211112 always be answered quickly, especially in Covid-19 crisis time. Before I choose the Tangerine, I used to be with TPG & Optus, Oceandiji as well. not happy with the customer services at all, Used to wait for 1.5 hrs (optus NBN) and 1 hr(TPG ASDL2), & be hung up after that long waiting time. Highly recommended to Tangerine for everyone. Thanks Tangerine.

Review collected in partnership with Tangerine Telecom

Surya K.

Surya K.Greater Melbourne (Inner), VIC

Getting 23 MBPS in peak time, it is ready great network

published

I am getting 23 MBPS in peak time, it is ready great network. I used coupled of connection since last 4 years but I could not find this speed even 40MBPS line. Thanks for NBN for this achievement.

Review collected in partnership with Tangerine Telecom

Page 5 of 69
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Questions & Answers

Wazzer

Wazzerasked

Tangerine Telecom

Hi,

The little green telco box is at the top of my drive. Can I get fibre run to my house at my cost?

Wazzer

1 answer
Tangerine Telecom
Support R.Tangerine Telecom

Hi Wazzer. Sounds like your property is covered by FTTN technology. You can have a read of the NBN Technology Choice program here: https://www.nbnco.com.au/learn/network-technology/technology-choice-program

Glynis E

Glynis Easked

Tangerine Telecom

Hello, I have a technicolor TG799vac modem. Its a telstra brand but bought from an electrical store. Will this work with Tangerine NBN. I have fibre to curb then I expect copper to house if this makes any difference. Thanks, Glynis

No answers
sarah

sarahasked

Tangerine Telecom

Hi all new to tangerine trying to connect with my byo modem. Can anyone help with this? I have hfc connection and I'm using Telstra smart modem. I have the username and pw from tangerine but where do i put these been searching online for hours please help thank you

1 answer
Tangerine Telecom
Support R.Tangerine Telecom

Hi Sarah. Please have a read of this article: https://www.tangerinetelecom.com.au/help/connecting-your-own-byo-modem - otherwise please call out technical support team on 1800 211 112 for assistance. Thanks

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