From January 1st, 2022 to the 30th of June, 2020, Tangerine Telecom is offering $25 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
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- NBN 50 (XL Speed Boost)
- Verified customer
Perfect setup / speed for working from home!
- Reliable and very fast internet connection throughout the day and night.
- Quick and easy application and installation processes (1.5 weeks from application to installation and up and running!)
- Very competitive price!
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isaSydney, NSW
- 4 reviews
Constantly LOST INTERNET and REPAIRED 2 times the issue still continues!! With extremely bad customer service
I start getting this issue since late April, i have INTERNET OUTAGE on 14th April, 15th April, 16th April, then on 23rd April, 24th April (Today), Tangerine has DONE NOTHING to notify me in relation to service outage. When i called them, [name removed] as Tangerine representative said to me : I cannot do anything, it is what it is! with very unfriendly attitude and approach. She has advised there is one more outtage on 29th April, and Tangerine never notify me re. Any outage they have beside telling me that all they can do, and they can not fix...Read more
the problem or offer a solution. Tangerine representative [name removed] also refuse to provide me her staff ID and surname, because she said due to privacy policy, Tangerine rep. only giving their first name.
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- NBN 50 (XL Speed Boost)
- Verified customer
Fantastic NBN plan!
After 11 years with our last provider we switched to Tangerine who after some research had the best plan to suit our needs. The entire change over was seemless. Tangerine provided an upgraded modem at a great price and within a week had the technicians out to install our NBN network. The system worked immediately without a single hitch. We could not be happier! The price for fast, reliable service is the best out there. We cannot recommend Tangerine highly enough.
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GhouliejulieGreater Melbourne (Metropolitan), VIC
- 3 reviews
Sensational Customer Service & Fast Speeds
I recently signed up with Tangerine & have been really impressed thus far. I received exemplary customer service from Stuart in technical support after I encountered difficulties setting up my BYO modem, he was so patient & professional during the call & persevered with my technophobic ways until it was working, you're the best Stuart!!! The speeds have been fast, no issues with buffering while watching Netflix, thanks to Tangerine I now have a house full of happy campers!
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Disappointed is understatement
Signing up to nbn thought this was going to be a simple process check again firstly I was booked in to receive internet connection on Easter Sunday which I thought was odd who works than? Then I send a message confirming that that was correct which I had a response yes so as expected no one turned up and then Monday I got a new date for another 2 week wait (4 weeks in total) finally hooray! The guy comes to install but some reason not working I call the support team they said 2ic is going to be in touch usually working the hour next day still nothing I saw the reviews on how good this company is and reasonable priced I am very disappointed
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William F.South East Queensland, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
It’s been amazing!
The internet never had a crash and being in isolation using Netflix a lot nothing to complain at all. I would recommend to everyone who’s looking to sign up to a new provider. We just had a problem with the nbn box but they sent someone in next day to change it. Great customer service.
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ATNS6Greater Melbourne (Metropolitan), VIC
A very slow start
I'll be without internet for 11 days when I'm meant to be working from home.
I arranged for the NBN to be connected with Tangerine two weeks prior to moving to our new home on Monday 20th April as I knew I'd be working from home (due to COVID-19 etc). Apart from receiving order confirmation on the day I booked (7th April), I didn't hear anything until lunch time Monday 20th (the day I wanted NBN working) confirming Tangerine had submitted my order to their carrier (why it wasn't done before the date I requested connection for I do not know). I...Read more
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Natalie WSydney, NSW
Amazing help from Arianne in Tech Support
I usually never write reviews for things but just wanted to give a little well-deserved shout out to Arianne from Tech Support. She stayed on the phone to help me troubleshoot issues with my own locked modem for more than an hour. Was super helpful and honestly it's been a very long time since I experienced customer support like that.
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CatPerth, WA
- 9 reviews
Daily dropouts are frustrating
I chose Tangerine because they are cheaper than iiNet, but every afternoon around 3pm there are drop outs. Also at 10.30ish you can expect drop outs. Clearly this is a congestion issue that is not fixed at my end. Other than that they provide good speeds.
One final thing there has no information regarding Covid 19 in terms of hardship. I think they could have done better in this regard.
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doinstylesMid North Coast, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
Excellent service and easy connection as well as great value will definitely be recommending to others.
Very reliable service have had zero drop outs and fast download speeds. The technician was on time, polite and very informative. I will be recommending tangerine to family and friends and work colleagues.
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Jacob
- 3 reviews
Unbelievably easy and fast!
Was amazed when I ordered on a Saturday and was connected Sunday night (having own modem helped). The entire process was simple and the service runs fast and smoothly. 11/10 would recommend.
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- NBN 50 (XL Speed Boost)
- Verified customer
Quick setup and great speed
Very happy with the Tangerine NBN 50 plan. Customer service was very helpful and friendly. The setup was easy and quick. It was up and running within 30 minutes. The price for this plan is very competitive as well. I was looking at many other companies and Tangerine was one of the cheapest offers. Lastly, speed is great and very reliable. Would definitely recommend.
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AsimSydney, NSW
- NBN 25 (Standard Speed)
- Verified customer
Exceeds my expectation
I had it connected a week ago. So far it's perfect. It gives me top speed even at peak hours. No dropouts so far since the initial couple of hours of connection.
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- NBN 50 (XL Speed Boost)
- Verified customer
Amazing service!
Great speed through all day, without any dropouts. Even in Covid time connected in just a couple of days, good customer service and experienced technicians. BYO modem is nice option, not too complicated to connect. Much more fun provider than big telcos.
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Matt Y.South East Queensland, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
Excellent
Very happy. Customer service was great and this was the fastest process I’ve ever dealt with setting up an internet connection. Was up and running in a couple of hours.
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JaneMetropolitan Adelaide, SA
- NBN 50 (XL Speed Boost)
- Verified customer
Great service!
So far the service has been fantastic. After the technician came & connected the modem it was up and running within an hour. Received a follow up email to see if I had any issues which I didn’t.
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- NBN 25 (Standard Speed)
- Verified customer
Fast internet and easy & quick setup!
Connection is very well and so far no dropouts. No issues whatsoever. Amazed by how fast & easy the setup was. Definitely will refer Tangerine to all my friends and family!
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ChrisCentral Highlands and Goldfields, VIC
- NBN 50 (XL Speed Boost)
- Verified customer
Very Happy
The connection is great and the speeds are as promised, getting 46-48Mbps during the day. We have no issues working from home with video calls and online schooling has become lot easier with our new connection. We did have dropout issues during the first few days however Tangerine were very quick to resolve and the technician was very helpful.
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Jing
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Super fast installation and great customer service with speedy call centre.
I just started with Tangerine from 20th Apr 2020, I am so happy for the right choice. Super satisfaction about speedy installation and customer services. The NBN installed with one week after ordering, and the services Phone number 1800211112 always be answered quickly, especially in Covid-19 crisis time. Before I choose the Tangerine, I used to be with TPG & Optus, Oceandiji as well. not happy with the customer services at all, Used to wait for 1.5 hrs (optus NBN) and 1 hr(TPG ASDL2), & be hung up after that long waiting time. Highly recommended to Tangerine for everyone. Thanks Tangerine.
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Surya K.Greater Melbourne (Inner), VIC
- NBN 25 (Standard Speed)
- Verified customer
Getting 23 MBPS in peak time, it is ready great network
I am getting 23 MBPS in peak time, it is ready great network. I used coupled of connection since last 4 years but I could not find this speed even 40MBPS line. Thanks for NBN for this achievement.
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Questions & Answers
Wazzerasked
Hi,
The little green telco box is at the top of my drive. Can I get fibre run to my house at my cost?
Wazzer
1 answer
Support R.Tangerine Telecom
Hi Wazzer. Sounds like your property is covered by FTTN technology. You can have a read of the NBN Technology Choice program here: https://www.nbnco.com.au/learn/network-technology/technology-choice-program
Glynis Easked
Hello, I have a technicolor TG799vac modem. Its a telstra brand but bought from an electrical store. Will this work with Tangerine NBN. I have fibre to curb then I expect copper to house if this makes any difference. Thanks, Glynis
No answers
sarahasked
Hi all new to tangerine trying to connect with my byo modem. Can anyone help with this? I have hfc connection and I'm using Telstra smart modem. I have the username and pw from tangerine but where do i put these been searching online for hours please help thank you
1 answer
Support R.Tangerine Telecom
Hi Sarah. Please have a read of this article: https://www.tangerinetelecom.com.au/help/connecting-your-own-byo-modem - otherwise please call out technical support team on 1800 211 112 for assistance. Thanks
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