Ordered a item on Monday 20th and ask when will this be delivered I am told Australia post will deliver Tuesday, so I'm waiting for it it doesn't arrive Tuesday, Wednesday, Thursday, Friday so now I have discovered it says expected delivery somewhere between 29 April and 2 May I am stunned with such a dismal service I don't know what to say

Weeks since ordering. Company submitted the pickup details and it hasn’t moved. Submitted several enquires and no response. Try to get advice by phone, runs through and automated system then hangs up on you with no actual update, full rubbish company.
If you can’t meet even close to the delivery time. 5 days, and it’s been 5 weeks then don’t state a delivery time.

Hi have had a parcel sitting in Melbourne Australia for 3 days and has not moved at all. I know that Aus post is flat out but how did the million dollar payed boss let the company get to this point the public knew that it was going to happen.

Ive been waiting almost 4 weeks for a parcel coming to me from within Victoria so putting the blame on planes not flying is not a valid excuse in this case. Covid-19 aside, there’s been many issues over the years but this is the last straw. After two weeks of waiting I was annoyed but trying to be patient....after 4 weeks I’m just really, really angry.

I order a lot of items online and I have never had any issues with AUS post! They are always friendly and on time. I am very happy with their service

Over all 10/10 I have done both sent items thru Australia Post and collected parcels too all where on time and in perfect condition hats of to the team who worked hard during the corona pandemic

Package is waiting at Melbourne facility for good 18 days. Every one knows Aus post are dealing with lot of deliveries due to COVID 19 BUT fact is in Aus post no one wants to find the solution of the problem because of their laziness. They are making huge profits and still they don’t want to hire more staff to help themselves and customers as so many people are jobless.

I thought my package was stuck in a Sydney sorting facility but it’s still with customs.
AusPost were helpful replying to my enquires to help me understand the tracking process better.

Again Australia Post is late, order express from Melbourne to Perth last week with the due date on Tuesday, it says it's arrived in Perth but is delayed. Tried to ask if I could go and collect it, apparently that's not possible. So then I asked why is it sitting in a warehouse 20mins from me to no certain answer. They are now hiding behind the coronavirus as an excuse but I have recently got a package from Japan delivered in less than 5 days.
Don't want the parcel to get stolen so I have now been sitting at home for 3 days now waiting....
If you or a friend has a similar experience tell them to complain as that's basically the only way this will change.

Express Parcel Post within Melbourne suburbs. Tracking No#R326895022299491 was posted on 16 of April. It wasn’t delivered until 21 of April. Paid extra for Express Post but it is not reliable.

Been waiting for a parcel for 2 weeks now, stuck at a post office 30 mins from where I live, totally unacceptable even under today's circumstances. At the time of writing, the parcel has not arrived yet. No update from aus post even after filing a complaint.

As a business mailing Aust Wide and taking complaints on slow mail delivery.
Example Country Vic to Country Vic distance 43 Kms it took 21 days!
Another of our customers Country Vic to South Western Australia 31 days! Australia Post should get credit for the time mail took to get to WA compared to distance from Vic Country to Vic Country.
All facts true as their Tracking Site online.
AND postage stamps increased by 10 cents in January. Last nights news has said now that Aust Post will only be delivering every SECOND day to Metro areas????? Well!

19 days ago Virgin Australia despatched my JB hi-fi redemption gift cards, they have not arrived. I contacted velocity, they confirmed the cards had been posted. I honestly thought the despatched gift cards were lost/stolen.

I use this service often to send parcels to my daughter who is living and working overseas. The delivery is very timely and my packages always arrive in excellent condition. Pricing for sending is comparable to using a courier service

Aus Post, by definition, has one job. To deliver post!

Slow, lost, tracking that doesn't update. I have multiple parcels as both sender and receiver, that are either taking a ridiculously long time, or deemed "lost in transit".

And not just in the current climate. A year ago, I posted birthday present was posted express from WA to Melbourne. I watched it on tracking go back and forth THREE times between Perth and Melbourne!

Once I contacted Aus Post it was finally delivered to the address in Melbourne, 17 days after posting it Express.

I made an online purchase 5 weeks ago within Australia and still to this day I still haven't received my parcel. For the past 4 weeks it's been sitting in the Whelshpool depot down the road from me and I can't do a single thing about it. So close yet so far. After writing to Aust Post they have advised that it will be another 2 weeks. That's 7 weeks to get a small parcel delivered metro within Australia. And that's if I get then.

I've been waiting for my express post. Today being Wednesday and my express post still shows “Shipping information approved by Australia Post” since Monday. What's the point of paying extra for EXPRESS?????