mitchGreater Melbourne (Metropolitan), VIC
- 2 reviews
- NBN 100 (Ultra)
- Verified customer
Absolutely absurd customer "service" despite them failing to provide broadband for over 3 weeks without contact
My god. Barefoot telecom is woeful. Be very careful considering to use them. They do not care about their customers AT ALL. If it wasn't my connection not working, it was spam marketing from them or outages.
1 comment
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DissappointedPerth
- 3 reviews
- NBN
- Verified customer
Wireless NBN ? Not so good
Apparently the best available option for our remote area (we have heard the horror stories of sattellite users in our area)??? Perched atop a hill we readily face the wireless NBN tower. The maximum plan speed we can get is 50/20. We struggle to get close to that on downloads - peaks rarely hit above 40, but worse is we usually only get around 4 upload. This makes remote access to our home network very difficult, especially for streaming media.
The NBN installation technician assured us we had a good signal (-80 ?) but the unit only shows 2 o...Read more
ut of 3 bars signal strength. Our 4G mobiles get faster speeds than, and just as reliable, so not sure if we'll stick with this wireless NBN package (Our 4G is on the Telstra Retail network ~ ie slower than Telstra Wholesale) NOTE: VERY happy with Barefoot as a company. Excellent to deal with and extremely competitive pricing . . . just let down by the NBN infrastructure here, which could probably apply to any other Interent Provider in our area!!!
1 comment
Rebecca J.Barefoot Telecom
Hi Dissappointed,
Thanks for your review, and despite the limitations of Fixed Wireless, we are glad to hear that you have been impressed in your dealings with us.... Read more
We can also confirm that there is no minimum specifications for upload speeds on nbn Fixed Wireless. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Robert IaskyPerth, WA
- 3 reviews
- NBN 50 (Max)
- Verified customer
Great NBN & mobile service
I a NBN12 & NBN Plan (50, I think?) in 2 different houses and have not had significant dropouts. The service has been excellent and support is also good, especially because I get to speak to Australians. The mobile reception is also really good. The only minor issue is that I look forward when international roaming is available.
1 comment
Rebecca J.Barefoot Telecom
Hi Robert,
Thanks very much for your great feedback! Glad to hear that your service and the support we have offered has been excellent!... Read more
In regards to international roaming on our mobile services, this is something we are considering and may be able to offer this in the future. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom compares to other Internet Service Providers
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- NBN 50 (Max)
- Verified customer
Dropouts happen, but speeds are good
Semi-reliable, dropouts happen every time there's a strong downpour of rain. Latency is 300ms+ during peak periods ~3months ago (lately okay). Currently using mobile data and not nbn to type this.
1 comment
Rebecca J.Barefoot Telecom
Hi Jack,
Sorry to hear you are experiencing dropouts.... Read more
Have you contacted our support team? If not, please do so ASAP as we will definitely be able to raise this issue with nbn and try and resolve this of you. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Gianna S.South East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Excellent customers service by Australian call centre!
Barefoot have been THE BEST internet I have ever had! No drop outs & I have never gone over my usage. When I recently moved it was simple, quick & the call centre is easy to get through too and they are Australians! Big tick from me!
1 comment
Rebecca J.Barefoot Telecom
Hi Gianna,
Thanks for the review! ... Read more
We are glad to hear that you have been happy with our service. Regards, Barefoot TelecomSimilar opinion? Write a review on ieatwords.com.au!
Faysal S.Greater Melbourne (Inner), VIC
- NBN 50 (Max)
- Verified customer
Excellent delivery & after service - Best ISP I've ever used
Been with Barefoot for 2 years. Experience from A to Z has been stellar. Tim from customer service was super helpful and friendly resolving possible NBN side issue. Highly recommended.
1 comment
Rebecca J.Barefoot Telecom
Hi Faysal,
Many thanks for your fantastic review!... Read more
We will also pass your feedback onto Tim! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Ellen B.Hunter Region, NSW
- 4 reviews
- NBN 50 (Max)
- Verified customer
Good connection and service.
These guys provide good internet and customer service. There were occasional drop outs and slow downs in speeds, but this didn’t usually last long. On the odd occasion there was an issue the company would sent a text informing about it.
1 comment
Rebecca J.Barefoot Telecom
Hi Ellen,
Thanks for taking the time to leave us your feedback!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 50 (Max)
- Verified customer
Customer service is incredible
Phone call to change address took <10 minutes. Their service team are a dream - unbelievably helpful and fast! The least hassle I've had with a utility company since I called them last year.
1 comment
Rebecca J.Barefoot Telecom
Hi John,
Thanks for your fantastic feedback! Glad to hear we could make the move smooth for you!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ieatwords.com.au!
Dane E.Perth, WA
- Barefoot Telecom
- Verified customer
Genuinely good customer service and efficient fast connection.
Have a great connection within 5 business days of contact beginning prior to move in. Very good phone manner and clear explanations for troubleshooting issues. Handled service from NBN Co on my behalf as quickly as possible.
1 comment
Rebecca J.Barefoot Telecom
Hi Dane,
Very glad to hear you've been impressed with our customer service!... Read more
Enjoy the connection! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
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ManuGreater Melbourne (Metropolitan), VIC
- 2 reviews
- ADSL
- Verified customer
Extremely poor service
Extremely poor service. Only had them for 1.5 months and went through constant agony even after cancelation.
The speed I got was between 1 and 1.5 Mbps at all times and the blame was always placed on the distance from the exchange. If I was too far then the services should have been denied.
Made me pay the connection fee and the entire months charge even when account was canceled in less than 10 days into the new month.
1 comment
Rebecca J.Barefoot Telecom
Hi Manu,
We are sorry to hear you feel your Barefoot experience was poor.... Read more
We can confirm that ADSL services are a best-effort service and there are limitations based around the copper phone lines connected to your home, and the distance your home is from the local telephone exchange. Barefoot has no control over either of these factors, as we physically don't own this infrastructure. Nonetheless, we certainly understand how this would be a frustrating experience. Unfortunately, a minimum sync speed of 1.5Mbps is the best that Telstra will guarantee on a residential grade ADSL service on the Telstra network. Again, we do not have any control over this and it is not possible to determine your estimated and maximum speeds until the service is physically connected. Can you confirm your Barefoot account number so we can look into this further? Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Yas
- 6 reviews
- NBN 50 (Max)
- Verified customer
Good luck connecting to technical support
My NBN was scheduled to get connected today. The NBN guys came did a job like cowboys. Anyways that is not the issue, I wanted to connect to the technical support team to see whats next and why is my nbn not connected. I called them and left messages at 2 hours intervals when they said they would call within an hour. Technical support had no answers to any of my questions. I am planning to get a full refund and not go ahead with them. What a waste of time.
5 comments
Rebecca J.Barefoot Telecom
Hi Yas,
Sorry to hear you are unhappy with your Barefoot experience.... Read more
Unfortunately, we do not have any control over nbn technicians as these are all private contractors employed by nbn. We can confirm that the nbn technician report, which was provided to you as requested, clearly states that the technician was unable to access the MDF in your building to complete the connection. In regards to the support team not being able to answer any questions, this is not the level of support that we strive for, however, we can see that you have spoken to multiple support team members and all information requested was provided to you in a timely manner. If you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order and we will happily provide a full refund. Regards, The Barefoot teamReally timely manner? You are embarassing yourself now by providing inaccurate information. So after wasting almost 24 days of my time, you are now telling me to cancel my order. To me time is more im... Read more
portant. You can shove the refund amount where the sun does not shine.Rebecca J.Barefoot Telecom
Hi Yas,
As advised, if you are not happy with the service you have received, or the nbn technicians, or the process of connecting nbn, you are free to cancel your order.... Read more
Our disputes team will be in touch regarding the above. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Swapnil AbhyankarGreater Melbourne (Metropolitan), VIC
- NBN 50 (Max)
- Verified customer
No Dramas Customer Support
Hardly any downtime, Speeds are consistent.
Initially when I started this connection, had discussion with customer care, and they were super fast and gave me the correct advice. Pretty impressed it. I was exploring lot of options, but I liked the simplicity, as bo marketing mail or msg bombarding, no bothering with calls... 'This is what it is' a simple theory, and it moved to to buy their connection.
1 comment
Rebecca J.Barefoot Telecom
Hi Swapnil,
Very glad to hear you're happy with our support and the connection!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
GlenSouth East Queensland, QLD
- NBN 100 (Ultra)
- Verified customer
Value worth coming back for
I've now used Barefoot NBN at 3 apartments and keep coming back. The price is consistently lower than the competitors, but the service isn't compromised. I've been pleasantly surprised at how helpful and courteous the support team are when I've had to call or email; they follow up and respond when they say they will. Speed is good and I cant recall the last time the service was down (after 3 years as a customer)
1 comment
Rebecca J.Barefoot Telecom
Hi Glen,
Wow, what can we say! Very glad to hear our support team have been helpful.... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Eugene KuznetsovMetropolitan Adelaide, SA
- NBN 100 (Ultra)
- Verified customer
Very good connection.
Good internet connection. As for Adelaide, it's just great quality. All protocols are available. Speed does not fall below 85 MB, usually kept in the range of 90-95 MB. I did not see breaks in the connection. This is the best provider in Adelaide.
1 comment
Rebecca J.Barefoot Telecom
Hi Eugene,
Extremely happy to hear we've provided you with a great connection - enjoy!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Luke C.South East Queensland, QLD
- NBN 50 (Max)
- Verified customer
Excellent value and service
Barefoot organised my switch to NBN, which happened quickly and without any fuss. Setup was easy with a BYO router, and the service has been flawless with no dropouts or slowdowns. Speeds consistently reach those advertised at peak times. Administration of my account is quite basic, but gives me everything I need. I would highly recommend Barefoot NBN.
1 comment
Rebecca J.Barefoot Telecom
Hi Luke,
Very glad to hear we set you up with nbn quickly!... Read more
Thanks for your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom compares to other Internet Service Providers
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- NBN 100 (Ultra)
- Verified customer
A very rare experience
Barefoot is a surprisingly rare company. They consistently give excellent service. Telcos are notoriously awful for service - but this company has set itself up in a way helps customers, astonishing!
1 comment
Rebecca J.Barefoot Telecom
Hi Tim,
Very happy to hear this! Glad to hear you have been pleased with our support!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
TrevorCentral Highlands and Goldfields, VIC
- NBN 50 (Max)
- Verified customer
Smooth Delivery
My switch to Barefoot was a very positive experience. Their staff have been very professional and any problems I had were solved in a few minutes. Unlike some of their major competitors.
1 comment
Rebecca J.Barefoot Telecom
Hi Trevor,
Thanks for your great feedback! Very happy to hear our support staff were helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
JoonQueensland
- NBN 50 (Max)
- Verified customer
Technical support team is friendly and kind
I ve been with Barefoot for few years. I just recently moved to new place and had a connection issue with nbn. Luke from the technical support team helped me a lot and he was friendly and kind!
1 comment
Rebecca J.Barefoot Telecom
Hi Joon,
Many thanks for your kind words! Glad to hear we have been helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- NBN 12 (Lite)
- Verified customer
Exceptional service and follow through
As a complete tech idiot, Barefoot took me step by step through modem setup that I bought off gumtree - patient, funny and two hours later I was set up and no problems ever !!
1 comment
Rebecca J.Barefoot Telecom
Hi NicNac65,
Many thanks for taking the time to leave us this review, glad our support team could help!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
DebsPerth, WA
- 2 reviews
- NBN 50 (Max)
- Verified customer
Excellent service and communication
There have been no issues at all. The connection has been very reliable. Service is excellent.
Except this review box, I have to complete 30 words before it will allow me to send!
1 comment
Rebecca J.Barefoot Telecom
Hi Debs,
Very glad to hear you've been impressed with our service!... Read more
Thanks for taking the time to leave us your feedback! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Questions & Answers
Henny Smithasked
What type of Modem do you guys sell for NBN 100?
1 answer
Rebecca J.Barefoot Telecom
Hi Henny,
We sell a NetComm NF18AC Wi-Fi modem for $149 which includes delivery and pre-configuration.
Rachelasked
Hi I would like to join if I buy your modem on the 69 dollar a month plan how much would I pay for my first Month bill
3 answers
Hi Rachel. I am uncertain, so will leave that for Barefoot.
My guess is $69 plus price of modem...?
No matter which service provider you have, you will need a modem. (-:
Rebecca J.Barefoot Telecom
Hi Rachel,
Before we order your service we would process the modem fee ($149) upfront.
We can confirm that your bill cycle does not commence until your service is active. We utilise anniversary billing, so your bill cycle is the date that your service is activated.
Your first month would be $69.00 in this case.
Regards,
The Barefoot team
Go with kogan internet, on $69 plan they will provide modem free of cost. Have look on website. Better than Barefoot
Jackasked
My home address is 489 Redland Bay Road Capalaba QLD 4157.
- do you provide ADSL in this area?
- what is the average speed at peak hours in this area?
Thanks,
Jack
2 answers
Rebecca J.Barefoot Telecom
Hi Jack,
In order for us to see what Internet services we can provide you, we will need to perform a full service qualification check on your address.
Could you please send your full address including any unit/street numbers, state and postcode to [email protected] so we can check and advise?
156/368 oxley dr.runaway bay queensland 4216
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Rebecca J.Barefoot Telecom
Hi mitch,
Sorry to hear this.... Read more
So we can try and resolve any issues, can you confirm your Barefoot account number? Regards, The Barefoot team