Burbank Questions & Answers (page 2 of 10)

Good morning,

In order to assist you I would require your job number or address. Please email me at [email protected] with this info so I can assist you here.

-Sam

Hi Soke,

I apologise for the delayed response. If you would still like our assistance please email [email protected]
-Sam

Hi Isaac, I can see you have emailed me also so I will Liaise with you via email.
-Sam

Hi Don, This would depend on numerous factors and doesn't have a straight answer im sorry.

One of our consultants may be able to give you a rough estimate after chatting with you around what you're after.
Id suggest emailing us at [email protected] and we can have a consultant get in contact with you.

Thanks
Sam

Hi Parveen!

Please email us at [email protected] with your job details and I can look into this for you.

-Sam

Hi M Rad,
You will need to contact our Burbank Warranty department.
Please email them at [email protected] with your address and concerns.
Thanks- Sam

Hi Ying, Please email me at [email protected] with your Lead number ( Starts with L followed by 6 digits).
I will look into this for you once I receive your email.
Thanks
Sam

Hi Jesika,

Thankyou for your message!
Your query does depend on a few things like what works have already been put into the job (soil tests, drawings etc.)
If you would like to email me at [email protected] with your Lead number, name and best contact number I can give you an answer more crafted to your build.

Thanks
Sam

Hi there,

Cost would be $6 per m2 of house.
This would cover extra bracing as specified by the engineers (including but not limited to steel bracing and plywood bracing).

Hope this helps.

Thanks
Sam

Hi Boyce,
Thankyou for your question.
As you are aware we do not have this particular design on display.
However if you would like to email us at [email protected] we can have a consultant give you a call to discuss your options!

Thanks
Sam

Hi Dominic,

Thankyou for your message.
Due to privacy your contact details and email address have been removed by product review.
Could you please send an email to [email protected] including these details and I will be happy to assist you.

Thanks :)
-Sam

Hi there,

Thanks for taking the time to reach out- do you mind providing me your job number or the name of your New Home Coordinator so I can follow this up for you?

Customer service is one of our top priorities as a business, and we will definitely take this on board.

Kind regards,
Sam

Hi Nicole,

Thank you for your enquiry.
To answer your question, We generally say 8 weeks.
After the land titles we need to order the PIC (Plumbing Inspection Certificate) from the council which provides up all the details regarding the sewer, storm water and water and the connection points for these items (the depth of the pipes, exact location etc.). This usually takes 4-5 weeks from the time the title is released to be provided to the council and uploaded so we have access to It, from there we confirm our slab design and arrange the building permit. Without this we are unable to get our building permit.
Having said all this, Burbank’s workflow is also a factor we need to consider.

If you are currently building with Burbank and wanted some further clarification or an answer more catered to your build please email us [email protected].
We hope this has helped.

Regards,
The Burbank Team

Many thanks for your enquiry Inge.

As a related matter we currently build as far north as Noosaville, as far inland as Cooroy in a vertical line all the way down to Beerburrum. If you are looking to proceed and your land is located in these locations please provide your lot address so we can be sure your site is within our build boundary.

To answer your questions on HSTP systems:-

• We have over 6 years’ experience in QLD installing such systems.
• Independent installers/suppliers are contracted through Burbank to provide and complete the system installation.
• Yes Burbank must provide and install the system as this must form part of the building approval application, further; the system will be covered by our builders insurance and fall under our maintenance obligations, similar to any other appliance or system provided under our building agreement. The full details of the system likely to be used (or example) is a Taylex Tall 400 Concrete ABS System, the price includes a Nitto Medo LA80B Blower and a Davey D25 pump.
o Full details of this system can be located by clicking the following link - http://www.taylex.com.au/Images/13159%20Taylex%20Product%20Catalogue%202014-2015%20Web.pdf

We hope this information is useful. Please feel free contact us with any further questions.

We thank you for the opportunity to assist.

Regards,
The Burbank Team

Hi Inge,

We would like to provide you with contact details to further discuss.
If you could please send us an email we will pass on details of the correct personnel.
or alternatively please provide your details to that email address and best time of day to contact you.
[email protected]

Regards,
The Burbank Team

Hi Yakka,

In order to assist you further could you please email us at [email protected] with your job number and address.

Regards,
Burbank

Hi Khanha,

In order for us to answer this question for you we would need further details. Each home is a different build therefore requires different timeframes.
If you would like us to look into this further please email [email protected] with your job number and address.

Regards,
The Burbank Team

Hi Say Rah,

Thanks for your question regarding pricing.
As you can imagine, sloping blocks can be tricky and as much as we would like to provide an initial estimate as close as possible, it’s often very difficult without all the information, hence we require a deposit to engage our experts in many hours of work to determine the most suitable slab design for your site and therefore the associated costs. We take this task very seriously and want to ensure all items are captured at this stage so no surprises down the track. Once we have fixed these costs all liability falls upon Burbank and we stand by this. Until we have fully investigated the site, any estimate is simply that, and estimate. We hope this helps and are happy to discuss further so as to explain the costs associated with your home.

Thanks,
The Burbank team

Hi Deval,

Thanks for getting in touch!

We have spoken with the warranty team who have advised that a concrete driveway is not a structural item and does not come under a structural warranty.

If you’d like to talk to someone, leave your details and the warranty team would be more than happy to get in touch.

Kind regards,

The Burbank Team

Hello,

In order to assist you further I will require some details.
Can you please email your job number, address and best contact number to [email protected] so we can look into your concerns.

Regards,
Burbank

Hi Hitesh Rana,

Lovely to hear from you.

This is a question we frequently receive from prospective customers- how long will it really be until you get the keys to your new house?

Well the short answer is, every house varies. Depending on the complication of your build, whether it is a single or a double storey design, if it is on sloped land and so on can all impact the time of the build. Additional factors include extreme weather conditions, delays in the required approvals from council and town planning and so on. It’s important to keep in mind that the reasons for delays are by no means restricted to Burbank- all builders are faced by the same challenges.

We usually say that a standard single storey home should take 4-6 months in construction.

At Burbank, we offer our customers Guaranteed Site Starts, which are available for those whose land is ready and when the developer has completed all roads and services to their land.

A Guaranteed Site Start date also assumes the customer available for appointments as requested to ensure we remain inside the scheduling dates and also assumes that a customer is able to make decisions quickly (within reason) and sign off on documentation ensuring the ball continues to roll throughout each stage of the build.

You’ll discuss these intricacies with your New Home Consultant who is an expert on all things house and land, and once you have finalised all of your sales paperwork and completed the sales process (i.e selected the design you like and all changes) a Guaranteed Site Start day can be offered.

The administration period takes approximately 12 weeks from when you complete the sale process, so you can be on site within 12 weeks of completing your sales process.

The time frames of construction in itself as previously mentioned vary from home to home, however as a rough guideline we say the process will generally take anywhere from 4-12 months. The exact forecast will be highlighted in your contract which will also provide a completion date set at the beginning of the build. Further, the contract will detail how much Burbank will reimburse you should the build exceed this timeframe.

This will of course allow you to arrange all that you need to in terms or organising the timing of varying factors.

Another benefit of building with Burbank is our new platform ‘MyPlace’, which allows you to track the progress of your land through an online platform with graphs and imagery of your site so that you can see you home as it moves from stage to stage.

Hopefully this sheds some light on your queries- we understand how enormous the decision is when it comes to choosing a builder and hope this clarification has provided you confidence in choosing Burbank- we’ve been building homes in Australia since 1983 and we would certainly love to build yours.

Thanks for your email Hitesh and if there is anything else, please do get in touch.

The Burbank Team