Burbank Questions & Answers (page 4 of 10)

Hi Raj, Im currently building with Burbank and I would suggest if you are going to build with Burbank please review. Think twice. Burbank standard contract is 330 days and they will make every effort to take that long. Once contract signed they disown their sales person and will openly say they lie or exaggerate.

Raj, we built a double storey with Burbank about that size. Ours took approximately 9.5 months which would have taken longer than that because we had an unprofessional and incompetent site supervisor. Our contract had 330 days from slab completion. Rethink before building a double storey with Burbank.

Hello,

Could you please direct me to houses in my area with a tradition facade, Nouveau facade (have seen the Yarrabilba display though it is larger than what our house will be and difficult to tell how big our facade will be) and Essex, all with double garage. Even links to previously built homes with these fronts would be appreciated so that we may choose our facade.

Im building with them at the moment and it is a terrible experience so far, in last 4 months construction is at stand still.

Oh, I'' also considering Burbank and my land us in Tarneit too. Seems like many unhaapy reviews here. Want to see more reviews.

Hi Mehul,
these reviews are genuine. I was told same thing but have become victim now. Miserable experience.
@Burbank online team there is no point apologising people and asking for their job numbers etc. before coming to this forum we have exhausted all the avenues with in Burbank.

I have copied [email protected] in an email I sent to senior CRO this morning after out no where and without any introduction she emailed me stating no change and with management's details. We may just cancel the contract and also cancel the sales deposit for the he second house. This is very stressful when we get no empathy or understanding from Burbank.

Thanks for the reply. I was contacted yesterday to arrange a meeting this Monday. I contacted this website's help line last night to have this question removed and hoping it will be removed in couple of days but I do appreciate your follow up and reply.

It has taken about 4 weeks for the shower repairs to commence since inspection. It has been very very frustrating trying to get Burbank to fix both showers urgently.

Hi there,
we and one of our friend chose to build home with Burbank.We spoke to a Burbank official about our doubts prior to sign building contract.. Meeting went well. At that time time Burbank official verbally said that they will provide Blind, fly screens, 3 coat paint, Range hood but when we receive our contract there was nothing mentioned about these things.. when my friend contact sales team in Sydney about it, then they agreed to provide 3 coat paint and fly-screens only to windows but not doors..they denied the blinds as the sales person on the phone said they don't provide blinds.. I was just surprised to hear that..why the burbank official verbally said that blinds are included??
Our contract will be ready next week..i am just worried after hearing my friend's experience..

I visited Oran Park and Kellyville display village..impressed with the design and inclusions but now after listening to my friend's experience..i am just worried..
praying to god..all should be well as I really love the design Cremorne 177..

Similar like my experience. My site was neglected for almost 2 months!. They were waiting for 3 or 4 remaining ordinary windows as well. It took more than a month since the other windows were installed. Those remaining windows look quite common from certain big supplier. I am building standard home without any modification but the site supervisor told me that it needed to be measured per my house. Looked weird to me as the dimension look common and I needed to wait for almost a month didn't not sound right and puzzled me the most why they didn't order the whole windows at the same time. I also needed to wait for the bricks, scaffolding, roof tiles and so on. Not sure why they didnt order long before the site started. Well this kind of thing happen with Burbank.

In my case, it was an issue with the door - It was opening the other way. We have pointed this error out during Lock-Up stage because the issue was clearly visible from the outside view; which they managed to fix after PCI by supplying a different model door (not A&L) - because of the difference in door model, the tiles had gaps that needed to be rectified. This new door did not have the fly screen installed as per the contract which we pointed out during PCI which is yet to be fixed - It's been six months since settlement...

I have a friend living in the west having similar issue. There was a hole in the roof and due to constant rain caused the ceiling became mouldy. They thought it was due to paint issue but eventually it collapsed under heavy rain. It got fixed after that but things became messy.

Sorry to hear about your friend's experience burbankbad100. I thought the source of leak would be identified in the early stages by doing a water test (using a hose) but it hasn't happened as of yet, hence the problem continues. It is work in progress after several patch ups.

@Burbank team, a balcony should not be restored to it's intended glory as you state. Burbank constructed a defective product in the first place which shouldn't have happened. VBA's guide to standards and tolerances state a waterproofed balcony that leaks is defective. So as owners we do have a right to have it constructed to high standards and within a reasonable time period.

Thank you Burbank, this paint issue has been resolved very quickly. I would suggest that if you question and investigate if something doesn't seem right. im sure Burbank want us to be happy with the end result, and will provide an explanation or resolution when asked.

Mine was quite fast. Too fast I guessed. I think it depends on whether your land is ready etc. Anyway, after having various issues with the built I would not recommend building with them. Everytime I talk to people building with Burbank, they always have a lot of complaints about them. Maybe check with your neighbours and friends who built with them and see how they went.

I think if they've paid the costs which the $4k is used towards you wouldn't be due anything back but could be wrong. Completely normal to pay them upfront if you want them to do things as why should the foot the bill if people pull out kind of thing.. the colour lady we had contracted to Burbank I believe so have you tried talking to Burbank directly about that issue? We honesty can't fault the people we dealt with!!

Hi Ramesh, I can confirm that I was not paid for my comments but was happy to provide it to let other buyers know that the process and price that Burbank offers is very good and that we are very happy with the result. Our home is beautiful and hence our review title was "So Excited". There will always be minor little teething problems or slight defects with all builders but they are fixed quickly by Burbank. I have also heard some horror stories about some builders that after 3 months walls are cracking and defects are much larger and not fixed in a timely manner (or at all) but one of the main factors we went with Burbank is they back their workmanship and building integrity by offering a 30 year structural guarantee. Hope this helps your decision, sincerely, Anthony.

Hi Ramesh, I have terrible experience building with Burbank. Sometimes speechless such as install carpet than repaint.brick work then roof. Permanent key while the house is being built. Delays and delays even my neighbour complain about them! My neighbour who has settled but still 6 months they have not fixed his issues. Never2 do handover if they have not fixed all the issues. Even during construction is difficult not to mention after handover!
If you want to have peace of mind, go with better builder. I am totally disappointed with them. As I said sometimes speechless. Something that cant go wrong can go wrong with them.

Hi Burbank forum, what happen to that carrot of free IPAD and now free VISA at the top of this page? Don't you think this encourage new customers to give good feedback?