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184 questions from our users
Aaditasked
Can you please advise if you have given a settlement date what are the chances to be completed with the deadline given on contract?
1 answer
Burbank H.Burbank
Hi Aadit,
There is no concrete answer for this question.
However if you would like to email us at [email protected] with your Job number and Address we can look into this for you and then try to give a more in depth answer catered to you.
We hope this helps.
Regards,
Burbank
Keenaasked
Hi i having issues with burbank as on signing stage after our colour appointment to be done and our consultant is not helping us at all. What should do some will resolve or i will go with other builder?
2 answers
We strongly regret choosing Burbank as our builder. I strongly recommend choosing a different builder, it will save you heart ache and frustration.
Burbank H.Burbank
Hi Keena,
This is not what we like to hear.
I am very sorry to hear of your experience so far.
Please email us at [email protected] and we will endeavour to have your issues sorted.
Regards,
The Burbank Team
joagusbaasked
Hi. Is there any review from Sydney area?
1 answer
Burbank H.Burbank
Hi Joagusba,
Our reviews are from Victoria, New South Wales, South Australia and Queensland.
If you filter the reviews by state you will see reviews from New South Wales only and potentially Sydney.
Kind Regards,
The Burbank Group
concerned indiasked
I have just got the keys to my house. The house is a six star rating but there are no door seals in any of the door. Is that right or door seals should be there?
4 answers
Hi Jas, I have done independent inspection and the report says that all external door and internal Wet door must be sealed top and bottom.
This is one of defect in my list, Main door was sealed but they didn't seal the garage internal door access to home (access to home via garage)which builder have to fix.
Burbank H.Burbank
Hello Jas,
As you have recently received the keys to your new home, we ask that you please address any issues you are currently experiencing with our Warranty Team; [email protected].
Kind regards,
Burbank Team
Hi Jas,
Search for The Guide to Standards and Tolerances 2015 online and have a read. That will help you with your defect report. Around page 46 it is for doors.
ASBasked
Has anyone in Victoria (particularly south east Melbourne) that has had a positive experience with Burbank ? All I see is negative, getting a bit worried!
9 answers
Hi ASB,
I have been going around for about a year to find a builder, and finally I picked with Burbank.
What I understand is, either you should have top dollars to go with a very good and expensive builder, or you have to pick an average builder and pay a great deal of attention to what they are doing.
Like every other med\large businesses, every consultant you talk to in these companies are just concerned about the checkboxes on their checklists and you just look like other 100s customers they serve every year.
What I recommend is, really take ownership of your home application with any builder you go with. Do not trust what their sale consultants tell you. Definitely get their advice, but come home and research the hell out of every feature they recommend.
Most offered features are useless and could be added later or as part of your home upgarde over years or renovation in 5~10 years ahead (eg: lights, tiles, carpet and…) Just be careful of items that could not be changed in future or hard to change with a large impact (eg: celling height, roof and…)
If you own your application and do not let them push you around, all average builders are the same thing and different brand.
And finally, no matter how much time\effort you put on the design and home features, always expect some imperfections. I every heard anyone got their home built 100% to their expectation. Base on my research satisfaction level of 75~90% is a good hit. (This is my personal estimate and opinion)
Good luck
A S
Burbank H.Burbank
Hello ASB,
Thank-you for considering Burbank as your builder of choice. We have tens of thousands of very satisfied new home owners across Australia and we hope you don't allow the negative reviews posted across some of our social media platforms to influence you against us. For more information regarding our home building process we encourage you e-mail [email protected]. We'll arrange one of our dedicated New Home Consultants to guide you through our process and address any questions or concerns you may have.
Kind regards,
Burbank Team
Hi ASB
I can say were some what happy with the sales part all the way until inspection. From there it went down hill and after 12 months of living in the house it is still down hill. Once we moved in everything has been a fight to prove things are wrong and even harder to get them fixed. Example is our driveway is still incorrect. So my advice is really think hard before you sign on the dotted line and if you do make sure everything is in writing.
Andrew.
Angry customerasked
Our land was ready to build in November 2016.
We signed contract in 11/5/2017. We paid 5% of construction cost on 19/6/17. How long we need to wait to start the construction? Your website says you will provide guaranteed Site start date. I just believed it.
We tried to contact our CRO and Burbank team, no one has any answer except forwarding mails to supervisor. Supervisor is not answering as well.
Where do we get a response?
4 answers
Burbank H.Burbank
Hello,
We're disappointed to read that you are yet to receive an update regarding your site start date. Can you please e-mail your job number, street address and best contact details to [email protected] so we can address the cause of any delays?
Kind regards,
Burbank Team
Angry Customer welcome to Burbank where they take much pride in humiliating their customer with experience of 30 years. Feel sorry for your and they have just trapped you in a contract here you can't do much except get angry . My land was ready in September 2015. Paid initial deposit of Au$1500 in September 2015. Paid my 5% in June 2016 and till today Burbank has not delivered.
Sorry to say but your pain has just started. Hope you get expected experience with burbank. We have had very bad experience, it's taken 18 months and still counting
Nishantasked
Hi team - just a question related to Private Building Inspector. I am building with Burbank [ currently at Working Drawing stage]. I would like to know if I can opt for independent/private Building inspection anytime or do I need to inform Burbank at any specific stage?
I hope Building Surveyor is different than Building Inspector and there is no worry about warranty in case opting for any private Building inspection.
Below is the email receive from CRO :
=====================
In selecting your own building surveyor, I would like to make you aware that this will void your 30 year structural warranty, as we have no previous association with other Building Surveyors.
===========================
Thanks,
Nishant
3 answers
Burbank H.Burbank
Hello Nishant,
We trust that your Client Relations Officer was able to clarify matters.
Kind regards,
Burbank Team
As far as I know today builders cannot have their own building surveyors due to conflict of interest so its up to the owner to find your own, and what crap it voids your warranties really is Burbank coming up with more hog wash or do we have to upload the laws from the VBA website which clearly states builders and building surveyors is a no go. Also everyone please read the fine fine print on your 30 year warranty and see what you cannot attach to your new home, it's a joke.
Regards
RING THE VBA THEY WILL ANSWER YOUR QUESTION AS I MENTIONED THE BUILDER HAVING THEIR OWN IS CONFLICT OF INTREST.
Hi. Nishant this is the worse lie I've ever heard of. READ THE LAW ON THE VBA WEBSITE ITS to the owner to hire a building surveyor not the builder due to conflicts of interest.
It's up to the owner to get a building surveyor. Not the builder due to conflicts of interest. Don't let Burbank Con you. And yes you must advice Burbank in advance so all your soil test reports and plans must be sent to your building surveyor for approval and compliance, then he can issue your building permit if it's all in order.
Regards
carrie luasked
Can u give me a answer, why I called warranty team for 14 days, and I left more than 20 massage to them, and never get a call back?
2 answers
Burbank H.Burbank
Hello carrie lu,
We apologise about the delay in responding to your messages. Can you please address any items requiring attention in an e-mail to [email protected]?
Kind regards,
Burbank Team
because its burbank the number one bodgy builder highly would recommend them to build a house nor a dog kennel
P Kasked
We paid the initial deposit (which was in Feb 2017) then quote with final changes submitted in Mar 2017, land titled on 30/06/2017, signed papers sent back as requested, Now we are told by case officer, because there is 92 pending cases, we have to wait for the untold amount of time to get a call back from Edge studio. is this the service we should expect from Burbank? uncertainty?
Please advise what is normal time frame customer can expect to get paperwork finished by ?
1 answer
Burbank H.Burbank
Hello PK,
Every file is different therefore the amount of time required to prepare and complete paperwork for each job differs. Your Client Relations Officer will be able to provide you with more in depth information regarding the timeframes associated with the different stages of your build.
Kind regards,
Burbank Team
Nishantasked
I am building with Burbank, started initial discussion with Sales Consultant in March 2017 and always responded on prompt basis to avoid any delays. Land title done on 15th Jun 2017 and still waiting for Colours appointment to get scheduled. As per Pre-Site administrator, she can schedule colours only after getting Working drawing ready. Can't we schedule "Colours/Electrical appointment" after 2 weeks from now [ considering drawing is ready by then] to avoid any further delays?
Will appreciate your help on this,
3 answers
Burbank H.Burbank
Hello Nishant,
Can you please e-mail your job number, street address and best contact details to [email protected] so we can review your file, in particular the status of your working drawings?
Kind regards,
Burbank Team
Hi team,
Today I got a call from Edge Studio and scheduled colors appointment of 8th Aug which is earliest as per Edge Studio. My land was title on 15th June 2017 and wanted get this all pre-site processes like Drawing/Colors before settlement which got delayed. Is there anything can be done to get the Edge Studio appointment atleast in mid July 2017 please? Or is it too much I am asking/expecting from Burbank to avoid any further delays?
Thanks,
Nishant
Burbank H.Burbank
Hello Nishant,
As per our prior correspondence, appointments at our Edge Selection Studio are made on a first come, first serve basis. At the time your appointment was scheduled the next available booking was 8th August, which you received. You have been added to our cancellation list and should an earlier appointment become available the team at our Selection Studio will contact you.
Kind regards,
Burbank Team
Vinthanasked
Does Burbank allow changes to be made to electrical upgrades after the Edge color appointment is completed? Changes like changing the type of LED lights for example?
2 answers
No they don't entertain any changes, at least two years ago. They say they would already placed orders for those items. You can check with your account consultant for the latest rules.
Burbank H.Burbank
Hello Vinthan,
We recommend that you address any changes to be made with your Client Relations Officer.
Kind regards,
Burbank Team
Andrewasked
Based on the contract. " If builder fails to rectify owner may engage others and recover cost from builder." Has any one managed to get them to pay up?
4 answers
Burbank H.Burbank
Hello Andrew,
We're disappointed to read that Burbank was unable to fully address your concerns and we hope you'll allow us the opportunity to review your situation. Please e-mail your street address and best contact details to [email protected] so we can commence our review.
Kind regards,
Burbank Team
Sorry but that really has not answered the question.
Burbank H.Burbank
Hello Andrew,
If Burbank is unable to resolve an item of concern and every possible avenue for recourse has been exhausted including seeking advice from an independent arbitrator
you may be eligible to recoup incurred costs.
We sincerely apologise about any outstanding issues and we encourage you to e-mail [email protected] so we can arrange for a member of our Management Team to address your concerns.
Kind regards,
Burbank Team
Henryasked
How long will take from contract signed to hand over for a land and hour package with 4 bed rooms?
1 answer
Burbank H.Burbank
Hello Henry,
Thank-you for considering Burbank as your builder of choice. For more information regarding available house and land packages and our building processes we encourage you to e-mail [email protected].
Kind regards,
Burbank Team
daves32asked
Hi, I am looking at building one of your home designs. This will be my second home i have had built. The first builder (major Competitor) allowed me to do my own electrical, data and security. I supplied all the documents required i.e.. Insurances, white card, safety docs, Licenses. They approved it and allowed me to do my own work. This is a big deal for me as i have a lot of extras i would like done in the house that Burbank won't be able to offer. Will Burbank allow me to do all electrical, data and security? I understand i will need to be on site when the supervisor tells me. That won't be an issue. Thanks
1 answer
Burbank H.Burbank
Hello daves32,
We're very proud of all of our home designs and we're excited that you've found one that sings to you that you're considering building. For more information on our home building process we encourage you to e-mail [email protected]. We'll then arrange a meeting with one of our New Home Consultants who can explain our Construction Policies at length.
Kind regards,
Burbank Team
BFGasked
Burbank team,
I have requested Burbank to have A&L repair our windows since Feb 2017 as water gets in to house when it rains. I have not been successful in getting either Burbank or A&L to come and fix windows. Could you help resolving this issue?
2 answers
Burbank H.Burbank
Hello,
As per our e-mail, our Warranty Team have contacted A&L on your behalf who have advised they will in turn contact you to arrange an appointment.
Kind regards,
Burbank Team
Seek damages through a lawyer, I'm sure that if you didn't make a payment on time that they'd apply penalties. A lawyer can also get in contact with other dissatisfied customers who may also want to seek damages which can make it easier to hold the builder accountable.
Has anyone bothered to blog their build experience from start to finish for all to see, and also have independent checks done throughout the build?
MULTI97asked
Burbank is building for a Developer (Cedarwoods) in Clayton south. They were handed the site in January, but it seems they've only placed slabs on.. They started doing some framing, but it seems so slow. Is this normal of Burbank? It would be good to hear from tradies and subbies on whether they are paying on time.
2 answers
Hi, we are building in clayton south as we demolished our home but we have not started yet and we demolished in March, I think it slow for everyone at the moment,
Burbank H.Burbank
Hello,
We’re excited to be partnering with Cedar Woods in the development of the Jackson Green project. To see how this project is tracking we encourage you to visit http://www.jacksongreen.com.au/page/development-updates. Cedar Woods specifically created this webpage to provide construction updates to the wider community.
Kind regards,
Burbank Team
concerned indiasked
Days have become months and months into a year now. It will be 21days of PCI on tuesday the 13th of June 2017, contract expires on 15th of june 2017 after 70 days of delay. Certificate of occupancy was emailed to us appx 2 weeks ago. Can someone please tell us as to what is happening or why is there a delay?
2 answers
Burbank H.Burbank
Hello Jas,
In order to determine the status of your file can you please e-mail your job number, street address and best contact details to [email protected]? Once received, we'll arrange for our Management Team to review your file.
Kind regards,
Burbank Team
Hi jas contact me and I'll be glad to give you advice on how to kick Burbank where it hurts. What aim reading the building surveyor would have inspect the home before he issue the occupancy certificate. Not by posting it you will not know if he inspected.
Regards
M.Wasked
RE: Desperate customer
I received an email on 31st of January 2017 from the surveyor for frame inspection . I was told that you failed the inspection and there are a few problems you need fix up. And I emailed my site manager straightaway and asked to fix. He said the problems are minor and will organise a second inspection. Could you believe that it has not been done so far? It has been more than four months. My CRO is really useless, I never get phone call back from her and I said I would like to change to another CRO if you didn't respond my email. She said she can change for me if I want. My point is to get problems solved!!!! I need your prompt attention for my case. The frames has been done almost 5 months, now I am worrying about if it could deform . I request you to do a second inspection immediately and proceed the building work as soon as possible. I am looking forward to hearing from you soon.
Thanks.
Mimi
3 answers
Burbank H.Burbank
Hello Mimi,
We're disappointed to read of your situation and would like to investigate the reason for the delay in booking the second inspection. In order to do so, we kindly request that you e-mail your job number, street address and best contact details to [email protected].
Regards,
Burbank Team
i had the same problem with frame inspection,,, just a few minor details had mine fixed within a week, my house is now at lock upstage
very very bad builder would not recommend them to build my dog kennel shmucks
JK2017asked
How long is a build meant to take if the slab was completed 7 Feb 2017. And what stage should I be at now considering it is now 18 May 2017.
2 answers
Burbank H.Burbank
JK2017,
No two builds are alike and as a result it is difficult to say at what stage your build should currently be at. Your Site Supervisor will be able to provide you with a progress update and we highly recommend that you speak with him to determine how matters are tracking on site.
Kind regards,
Burbank Team
my slab was done on 24th may 2017,, frame going up a week later ..this week burbank is putting up the roof
Jamesasked
Hello,
We are looking to build soon and have a few questions
- How many single storey homes do you have?
- how many double storey homes do you have?
- do you offer a guaranteed completion date?
- What is your minimum deposit? If i change my mind later after can i get my money back?
- We may have to move interstate soon, where in australia do you build?
thanks so much
1 answer
Burbank H.Burbank
Hello James,
Thank-you for considering Burbank to build your new home. For a comprehensive list of all our single and double storey homes across VIC, SA, NSW, ACT and QLD, the states in which we operate, we recommend that you visit our website https://www.burbank.com.au. For further information regarding our building process we invite you to speak with one of our New Home Consultants. If you can please e-mail your best contact details to [email protected] we'll arrange for a member of our team to contact you as soon as possible.
Kind regards,
Burbank Team
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