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Fibre, Sky Muster, NBN, etc...Reviewer Photos & Videos
TashCentral West, NSW
- Sky Muster NBN 25
- Verified customer
Fantastic Customer Service
I had to contact Harbour isp and had the pleasure of speaking with Krystal.
I had questions regarding my account and moving. Krystal was informative and very polite.
Extremely happy with the service.
1 comment
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janet croftGlenvale
- NBN 50 (Standard Plus)
- Verified customer
A reliable service, which gives me much more data than we need.
Yesterday was only the second time in three years that my phone and internet service have dropped out. I did have trouble getting through to technical help by phone, but it was excellent that the technician (Chris) rang me back
1 comment
Harbour ISPHarbour ISP
Hi Janet, Thank you for taking the time to leave feedback, and happy to hear that you have had a great service with Harbour ISP, we apologise for the delay in getting onto our support team, but we ar... Read more
e happy to hear that a phone call back from Chris and the service was fixed, we will pass this feedback onto Chris and his manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
Just fulfils our needs. Ltd data allowance, very average speeds, frequently breaks down
Break downs frequent - every 6 weeks approx. Sometimes takes several days to repair. We need the service to be more reliable as we don’t have mobile at our location. Frustrating very inefficient service system with ISP, NBN and Skybridge all involved in getting a technician to site.
1 comment
Harbour ISPHarbour ISP
Hi Scott, Thank you for leaving feedback, we can understand the frustration when the service breaks down or you are limited to the data that NBN sets for the Skymuster. We are constantly working with ... Read more
NBN, and can take a couple of days to get a technician to attend and we apologize for the delay, As for the LTS data allowance, have you had a chance to have a look the the new Skymuster Plus service we now offer, that will help with the data allowance, please contact our sales team if this is something that may interest you, Regards Harbour ISP
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Customer service
Recently I contacted Harbourisp and spoke to Krystal. She helped me with my enquiry and was very friendly and efficient. I could understand her clearly and she fully explained the process of how she would complete my enquiry. Very happy with her service.
1 comment
Harbour ISPHarbour ISP
Hi Donna, Thank you for taking the time to leave feedback, we are happy to hear that Krystal was able to help you with your enquiry without fuss or stress, wed will pass this feedback onto Krystal and her manager, Regards Harbour ISP
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A bunch of money grabbing crooks. Tried to steal $469 even without setting up a connection.
I have tried to purchase an opticomm connection via HarbourISP. I chose HarbourISP as they had very good reviews. Looking back makes me wonder how these people have so many good reviews. This is a company to steer away. When I purchased the connection they were so incompetent in helping to setup the connection or diagnose a problem. They've just been trained to say the same thing, "do you have a recommended router, did you reset the router, can you try the bedroom port, etc.". Finally after realising I am missing an opticomm connection to the ...Read more
building (of course from an external source), I rang these guys up and told this. Then viola! I'm hit with a $469 bill. I wanted to cancel this contract straightaway as this is ridiculous. But they keep trying to deduct this amount every month, despite one of the call staff said my account was closed. Steer clear of these scammers.Similar opinion? Write a review on ieatwords.com.au!
WIFI extender stopped working after changes were made to our NetComm Router settings
Haven't really experienced drop outs yet but on a speed test we dropped to just over 5 Mbps. We are back up to 28Mps now and the extender is working again thanks to Jeffrey Francisco
1 comment
Harbour ISPHarbour ISP
Hi Dave, Thank you for taking the time to leave feedback, we can understand the frustration when speed is an issue, but glad that Jeffrey was able to assist, we will pass this feedback onto Jeffrey and his manager, Regards Harbour ISP
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JamesSydney, NSW
Great support team
I had an issue with my modem being old and slow. I rang customer service and Brooke was incredible. She was quick and was so nice and polite. Rate 10/10
1 comment
Harbour ISPHarbour ISP
Hi James, Thank you for taking the time to leave feedback, we are glad to hear that Brooke was able to help you with issue without any fuss, we will pass this feedback onto Brooke and her manager, Regards Harbour ISP
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SHLSydney, NSW
- 2 reviews
- Fibre
- Verified customer
Good technical support
Offshore support not great. Had two people who I struggled with, kept getting cut off, having to start again. 3rd person was fantastic. He helped me sort out the problem quickly. He was knowledgeable, easy to understand and restored my faith in Harbour.
1 comment
Harbour ISPHarbour ISP
Hi SHL, Thank you for taking the time to leave feedback, it can be frustrating when the calls keep cutting out, please understand that we are doing our best in this current situation, but so happy to ... Read more
hear that you were finally able to get through and have your problem fixed quickly, we really do appreciate your patience with this, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
SuanneSouth-Eastern Region, NSW
Reboot of wifi needed aila
Aila help me as my internet wasn’t working. She was amazing, patient and explained everything very clearly. Can’t speak highly enough of her. In these trying times it is so nic to hav someone to rind when they said they would
1 comment
Harbour ISPHarbour ISP
Hi Suanne, Thank you for taking the time to leave feedback, we understand the frustration of the internet working, especially during these testing times, but we are happy to hear that Aila was able to... Read more
fix your issue and call you to check when she advised she would, we will pass this feedback onto Aila an her manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
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- Fibre
- Verified customer
Review of Fibre
Connection is reliable but with some occasional jitter, not unexpected in these current times :)
The Assistance I received from Beberly today was excellent, helpful and I was able to get the full speed out of my connection. Though a simple problem I cannot thank you enough for your support.
1 comment
Harbour ISPHarbour ISP
Hi Hunter, Thank you for taking the time to leave feedback, we are happy to hear the Beberly was able to help with your speed issue and get you back u and running, we will pass this feedback onto Beberly. Regards Harbour ISP
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Nick P.Southern and Hills, SA
Great customer support @thanks to Brooke and support in our seamless transition from Satellite to Fixed Wireless
I had no disruption and team streamlined our connection needs. The team ensured our service switched over to Fixed Wireless, providing tech support to configure our equipment and keep my home office running.
1 comment
Harbour ISPHarbour ISP
Hi Nick, Thank you for taking the time to leave feedback, welcome to fixed wireless, we are glad to hear that Brooke was able to make the transition smooth from Skymuster to Fixed Wireless and we will... Read more
pass this onto Brooke and her Manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
ChrisSydney, NSW
Great service
These guys are great. Very responsive. The service always seems to run well. Sent me a new router without question after telling them over the phone that the original one had stopped working. To be critical, they should have supplied a new one quicker. It took 4 days to get a new router. This could have ben a massive problem if I didn't supply my own alternative connectivity solution for the short term.
1 comment
Harbour ISPHarbour ISP
Hi Chris, Thank you for taking the time to leave feedback, we are happy to hear that the new router is working well, Regards Harbour ISP
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Account enquire
Thank you Krystal Annetts for your responsive assistance. Offering an account service with courtesy during this covid-19 difficult time. She’s very patient and trying her best to assist. Thank you.
1 comment
Harbour ISPHarbour ISP
Hi Wilson, Thank you for taking the time to leave feedback, Our Accounts team understand this difficult time our customers are facing and are here to help you if needed, we will pass this feedback on Krystal and her Manager, Regards Harbour ISP
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Aila - Excellent Technical Support
Aila provided great customer support had the new connection up and running in no time. A very detailed and thorough troubleshoot method which resulted in the fault being rectified efficiently.
Very happy so far with the service.
1 comment
Harbour ISPHarbour ISP
Hi Ben, Thank you for taking the time to leave feedback. We are glad to hear that Aila was able to get the new connection up and running without fuss and with ease, we will pass this feedback onto Aila and her Manager, Regards Harbour ISP
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SarahPerth, WA
Poor Service & Speed
Terrible connection with ping of over 90. constant connection & reliability issues. called the provider with concerns and was advised my speeds were 'fine' and that there was nothing else they could do.
1 comment
Harbour ISPHarbour ISP
Hi Sarah, Can you please email [email protected] with your customer ID and mention that you left a message on Product Review and we will look into this for you, Regards Harbour ISP
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Wonderful Customer Service
Your Customer Service Team are amazing and here for me every step of the way. Can't thank you enough! Especially there to help me on a Sunday afternoon when I needed to be set up to work from home on Monday. Thank you!! Glad I chose Harbour ISP
1 comment
Harbour ISPHarbour ISP
Hi JacMac, Thank you for taking the time to leave feedback, Harbour ISP understand the importance of getting set up at home, to work from home in this current situation and we are glad to hear that th... Read more
e team was able to get this done for you quickly and stress free, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
We are very happy with skymuster+
I had to contact Harbour isp to get our internet up and going after upgrading to skymuster+. Dennis was polite and informative and the process was done quickly and easily.
1 comment
Harbour ISPHarbour ISP
Hi Don, Thank you for taking the time to leave feedback, happy to hear that the transition from Sky Muster to Sky Muster + was quick and easy and Dennis was able to make the process stress free, we wi... Read more
ll pass this feedback onto Dennis and his manager, Enjoy Sky Muster +, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
DilbaghBonner 2914, ACT
The best customer service with the expert diagnostic skills
Connection is reliable.
No regular dropouts experience.
Thank you for helping and fixing the issue. The issue was fixed by Jason Anama in timely manner with expert diagnosis. The customer service was above and beyond provided by the representative.
Have a great and safe time
1 comment
Harbour ISPHarbour ISP
Hi Dilbagh, Thank you for taking the time to leave feedback, We understand the frustration when the internet is not working correctly but happy to hear that Jason was able to fix this quickly for you,... Read more
we will pass this feedback onto Jason and his manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
TrynieSouth-Eastern Region, NSW
Great support
Great quick support when I had an issue switching from sky muster to sky muster plus and I needed to change my router settings. Jeffrey was wonderful helping me out quickly so we could get on with our school and business day. I really appreciate how understanding he was with my lack of knowledge.
1 comment
Harbour ISPHarbour ISP
Hi Trynie, Thank you for taking the time to leave feedback. We are happy to hear that Jeffrey was able to quickly get you started on the SkyMuster Plus service without any hassle and your day was able... Read more
to continue, we will pass this onto Jeffrey and his manager, Regards Harbour ISPSimilar opinion? Write a review on ieatwords.com.au!
Kai JensenSouth-Eastern Region, NSW
- 2 reviews
Pretty good so far.
A big improvement in speed (17-20 Mb/s over Telstra, but occasional brief dropouts. This is after three days of Harbour ISP service. Eight more words to get to 30 words.
1 comment
Harbour ISPHarbour ISP
Hi Kai, Thank you for taking the time to leave feedback, Welcome to Harbour ISP and glad to hear that your speeds have improved since joining Harbour ISP, Happy Surfing, Regards Harbour ISP
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Questions & Answers
davidasked
Is monthly payment direct debit or is there other payment options
2 answers
We were given an option
Harbour ISPHarbour ISP
Hi David, When you sign up with Harbour ISP, we need direct debit details, but if you would like to pay the invoices yourself, you can via BPAY or EFT, let the sales agent know when you sign up, Thanks Harbour ISP
Alanasked
Hello I am one of the disenfranchised Telstra customers who has a new home in Lakelands and cant get the NBN. I have been told you are a respectable company and can connect us to a service. Please call me to discuss what I can do please. There are 7 NBN boxes within spitting distance of me and a Neighbour 2 houses up has NBN. I have a box at the front footpath that says communications? I have been told your service surpasses NBN and we can easily work with you?
My phone is 0474065494. Thankyou
2 answers
I think my review says it all - good luck!
Harbour ISPHarbour ISP
Hi Alan, someone from our sales team will be in contact shortly, Regards Harbour ISP
Cheryl H.asked
My name is Pat Helms and live in an over 50s village on Bribie Island. We have been with Harbour ISP since February 19. Im wondering if we are on a contract with our data and if so an expiration date. We find the service provided extremely slow with both computer and. Phones. Please advise.
1 answer
Harbour ISPHarbour ISP
Hi Cheryl, Please call customer care on 1300 366 169 or email [email protected] with your customer ID and one of our staff will be happy to help you, you can also call our Technical support team 7 days a week on 1300 579 403 to help with the speed, Regards Harbour ISP
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Harbour ISPHarbour ISP
Hi Tash, Thank you for taking the time to leave feedback, we are happy to hear that Krystal was able to help you with your enquiry regarding your account and moving without fuss or stress, we will pas... Read more
s this feedback onto Krystal and her manager, Regards Harbour ISP