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From the 28th of July, 2020 Lounge Lovers is offering a $50 voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward.
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- 2 reviews
We had a lovely sales person, delivery was on time and very professional. We love our new lounge. Thank you Lounge Lovers
Great in store support. Prompt delivery and helpful deliverers. Lovely chairs and so great not having to build them. Thank you.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
The store was easy to navigate, staff friendly and helpful. Delivery and assembly was easy and on time. We love our new couch!
Thank you for the kind words, Ashley! We’re so happy that the delivery of your items went so smoothly.
in-store as well as delivery staff were friendly and efficient. I was looking for chairs and the wide range available was excellent. However the price tac displayed in the show room and online was different and we had to double check
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Excellent service in store from Maurice
The communication from Jenny was amazing. Great dining chairs at fabulous prices!
Assembly achievable with one person.
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!
Great in-store customer service, friendly staff and found the exactly what I was looking for. Warehouse pickup was easy and save money. Loving my new armchair.
So happy to know that you are happy with our service. We hope to have business with you again soon!
We purchased the Hamilton Dining Table and received it recently after months of COVID-related delays. While aesthetically, it is a beautiful product, we are regretful of our purchase after realising how much care / caution must be taken. Distinctive water ring stains formed despite use of placemats/ coasters and now we are weary of using the table at all for fear of damaging it further. Very few product details or maintenance instructions are provided on their website and from their over the phone Sales Team.
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- NSW, Crows Nest
- Verified
Amazing customer service and delivery!!! On time and well packed. Well done team
Wide range of available products.
Excellent customer service and advice.
Perfect and on time delivery
We have had a great experience so far
Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx
Great customer service in store and delivery. Good communication throughout the process. Cleaned up after delivery. Nice product. Thank you.
We are so delighted that you rate our service as 5 Star! We Look forward to seeing you again soon!
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- 2 reviews
Efficient and friendly store, delivery updates were very helpful and the item is just as I ordered. A long delivery wait but that wasn't the store's fault.
Hi Shaz, thank you for taking the time to give us a 5-star review. Hope to see you again soon! :)
- 2 reviews
Horrible service in the Bundall, Gold Coast store both times my partner and I looked in there. We were the only people in the store for about 20 minutes with two people working there and no one serving us. Finally got service and the lady was incredibly rude.
We went in looking for a lounge and came home with more. In store service was great. And follow up texts and emails even better. Fast and careful delivery of items. Easy to assemble furniture.
Thanks for sharing your awesome experience ordering from us. We are glad that you are satisfied with our service. We hope to see you again soon.
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Excellent customer service, in store & in follow-up. Prompt, courteous delivery. Great communication throughout.
And I'm thrilled with my new Draper leather sofa!!!
Thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future xx
Love our new chairs, great service in store and a super helpful delivery driver who brought the chairs right into my house, which was appreciated.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
- 2 reviews
The information provided through the process was amazing and the deliver was punctual. I was able to track absolutely everything!
Hi M3rlin, thank you for appreciating our delivery tracker. Our goal is to give our customers a 5-star delivery experience. Hope you love your purchase :) See you soon!
Really great quality, great customer service in store and delivery all on time as promised. Would highly recommend and will purchase again.
Thank you for the kind words, Sam! We’re so happy your purchase went so smoothly.
Helpful staff in store, Sam was great! And delivery very prompt and well handled. Store helpful with selection and installation was great
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!
- 2 reviews
- 2 likes
We got the floor stock so was able to pick up promptly and no delivery delays. The impeccable Mr Wong at the Fitzroy branch was really helpful and provided excellent customer service. When we were trying to load the couch he helped with dismantling it and showed us how. Very sturdy sofa chaise that doubles up as a sofa bed - dual function and also very comfortable. Reassembly was easy and the quality is pretty good. We love the Chicago couch.
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!
Very stylish chairs & great price! Look amazing with our dining table! Accurate delivery day & time were spot on. Couldn’t be happier
We are so pleased you love our furniture. Thank you for giving us 5 stars and looking forward to having business with you again
was delayed a lot but expected within these circumstances. But still amazing! So comfortable and looks so amazing - couldn’t ask for anything better
We are so grateful for your review. Thanks for sharing your rating with us and the community!
- 5 reviews
Such a beautiful store to walk into. Not cluttered and you can see everything that’s for sale. All product is lovely.
The customer service was friendly, efficient and very helpful.
Delivery guys were also extremely professional and friendly.
Thanks for sharing your awesome experience ordering from us. We are glad that you are satisfied with our service. We hope to see you again soon.
Sales lady at the store was very friendly, ordered desk and assigned delivery date very efficiently. My desk arrived as per schedule. Delivery communication was great as was the driver who was friendly and efficient. The desk is superb quality. Made from solid wood and very easy to assemble just needed to attach the leg parts. I got it on sale so got a very good discount. Overall I was very impressed with Lounge Lovers. I had major issues with a desk I initially ordered from Temple and Webster which never turned up after 1 month of waiting. In ...
Read morecomparison Lounge Lovers was a far superior experience. It came within a week of ordering. I wouldn’t hesitate to buy from Lounge Lovers again and wished I bought this desk initially and not ordered from the other company. I would have saved myself a lot of stress!Thanks for the awesome review, Paula! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
- 2 reviews
Really happy with the Miles side table. Fits perfectly in our small space and looks great. It is a winner!
Thank you so much for the great review! We Look forward to seeing you again soon!
From the moment we walked into the crows nest store we felt comfortable with the quality of the products and service provided. We have re ordered a couple times now and everything looks great!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Simple. Direct. Perfect for people who are time poor and don't want to deal with an Online only world. Great range to choose from as well.
We can’t thank you enough for the kind words about our product and service. Your review means a lot to us and lets us know we’re on the right track!
Extra Information
This mattress feels very firm at first but it is supportive and comfortable. Sleep very well on it
Mattress
the best mattress I have ever bought
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We're happy to see that you had a 5-Star experience! Thanks for sharing!