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Reviews

4.5

90 reviews
5
(76)
4
(2)
3
(3)
2
(2)
1
(7)
  • Product Quality
    4.6 (56)
  • Return Claim MadeYes (0) · No (56)
  • Warranty Claim MadeYes (1) · No (55)
  • Product Appearance As advertised (52%) · Not as advertised (48%)
  • Customer Service
    4.6 (58)
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Reviewer Photos & Videos

Susan

SusanMetropolitan Adelaide, SA

Looking forward to a wonderful sleep tonight!

published

Looking for a new mattress, Jaye had excellent knowledge of the mattresses they had in-store. She was very helpful in guiding me to make the correct selection for me.
Threw in free delivery and mattress protector.
Great experience, delivery smooth.
Cheers Snooze. Marion.



1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Susan. We're please to hear Jaye and the Marion team made your experience run smoothly, and will be sure to pass your feedback along. Thanks, Snooze

Mandy

MandyMetropolitan Adelaide, SA

Great service

published

Had great service by Georgia from the moment i walked in to the store. Happy to help and give me options. The delivery was earlier than quoted and the delivery guy made sure the bed was left in a safe and secure place.

1 comment
Snooze
SnoozeSnooze

Excellent follow-up

published

Reasonably well with products. Appropriated the follow up service for delivery by both staff members.
I didn't realise how painful it is to make my son's bed as l keep kicking the board. Previous bed was higher. Assembly was a pain and instructions weren't as clear as expected.

1 comment
Snooze
SnoozeSnooze
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Pip

PipMetropolitan Adelaide, SA

  • 2 reviews

Wonderful Service!

published

I recently needed to buy a new mattress and went to Snooze at Marion. I received wonderful service from Jordie. I really appreciated her product knowledge & explanations. The sleep profile was very helpful and informative. Jordie also found a fabulous pillow for me, and on top of all this Snooze were having a sale and I got Triple Velocity points! Very happy with my new mattress & pillow. Many thanks, Jordie.
Thank you too to the guys who delivered my new mattress and relieved me of my old one.

1 comment
Snooze
SnoozeSnooze

Hi Pip, thank you for sharing the details of your recent visit to Snooze Marion. We're so pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to Jordie and the team at the store. Regards, Snooze.

Excellent sales and delivery service

published

We received excellent customer service and advice from Yogi at the Marion store when buying a new bed recently. And the delivery and installation service from Alex was equally good.

1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review. We're glad to hear you received excellent customer service and will be sure to pass this along to Yogi, Alex and the team. Thanks, Snooze

Kylie

KylieMetropolitan Adelaide, SA

Great service in store, but post sale service is severely lacking.

published
1 comment
Snooze
SnoozeSnooze

Happy we made the purchase at Snooze Marion.

published

Great service and advice from Marion store. Quick and easy service. Delivery was spot on. Delivery guys were efficient and friendly. Overall a super smooth purchase. Would definitely recommend Snooze.

1 comment
Snooze
SnoozeSnooze

Thanks so much for taking the time to leave a review, Tara. We're pleased to hear your experience ran smoothly, and will be sure to pass your feedback along to the Marion team. Thanks, Snooze

Delivery Guys were super friendly!!

published

Ten points to the delivery guys who delivered my new mattress and picked up my old one. I didnt have to lift a finger! They were happy and helpful! Good jobs guys!

1 comment
Snooze
SnoozeSnooze

Excellent Service

published

I needed to purchase a bed in quite a hurry for an unexpected situation and the help I received was exceptional. Staff were very friendly and did all they could to assist me. One very happy customer.

1 comment
Snooze
SnoozeSnooze
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A P F

A P FMetropolitan Adelaide, SA

Snooze Marion Salesman Yogi - What a guy!

published

Very easy experience. Great choice. Loved the bed that scanned your sleep style. Yogi directed us to the beds that would suit us best with varying prices. Not just the most expensive. He told us where the beds were made i.e. SA, UK, Germany. We chose SA!

1 comment
Snooze
SnoozeSnooze

Thank you! Amazing customer service

published

We were extremely satisfied at the outstanding customer service of Jordie at Marion. She was unbiased and attentive, listening to our needs and working to our budget. It is not often that my partner and I compliment exceptional customer service but we were beyond impressed by her service. Jordie showed exceptional product knowledge and added personal touches which was very helpful. Snooze provided ease of communication, even the delivery guys were extremely helpful and prompt. Thank you so much to Jordie and the team!

1 comment
Snooze
SnoozeSnooze

Hi sophieasayers, we're so pleased to hear of your recent experience at Snooze Marion store. We'll be sure to pass on your feedback to Jordie and the team at the store. Regards, Snooze.

Leigh

LeighMetropolitan Adelaide, SA

Mary Ann is a pleasure to speak with!

published

My wife and I walked into Snooze at Mile End in search of a mattress. We met Mary Ann and she was very helpful and explained the different styles of mattresses. We did a mattress test according to our bodies and were shown different mattresses according to our liking. She offered great advice and service. I would highly recommend the store for friendly customer service and in particular to Mary Ann. Thank you!!

1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Leigh. We're pleased to hear you had a positive experience, and we will be sure to pass along your feedback to Mary Ann and the Mile End team. Regards, Snooze.

I love my bed from snooze

published

I was nervous about buying a new bed but the staff at Snooze were so knowledgable (sorry I forget the girls name) but she guided me to the perfect bed and I love it .

1 comment
Snooze
SnoozeSnooze

Dear Kay, we are delighted to hear that the team member/s at Gepps Cross guided you to the the perfect bed. We will pass your feedback onto the team there. Enjoy your new bed! Regards, Snooze.

Patricia Betros

Patricia BetrosSouth Australia

Couldn’t do more to help.

published
1 comment
Snooze
SnoozeSnooze
Dennis

DennisMetropolitan Adelaide, SA

  • 3 reviews

Great experience all around from bed & mattress selection to delivery and assembly.

published

We are genuinely appreciative of our experience with Snooze. We felt they were very fair in dealing and delivered on time as agreed. The lads that assembled the bed were two of the best, friendly and competant . Thanks Snooze we enjoyed our first nights sleep in the new bed. So good and comfortable.
Dennis & Jan

1 comment
Snooze
SnoozeSnooze
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Over the Moon with Snooze Marion!

published

Most outstanding customer service from Georgia at Marion & perfect quality KS Madison Grand Mattress with Venus Button Diamond Pleat Headboard - its amazing and we are thrilled with our choice thankyou!!

1 comment
Snooze
SnoozeSnooze

Hi Tiff, thank you very much for taking the time to leave a review here. We're happy to hear that you that you are happy with your new bed and mattress and will be sure to pass this feedback on to the team in Marion. Regards, Snooze

Excellent service!

published

Just had great in-store experience with Tony at Mile End. Brilliant product knowledge, not pushy and helped us find mattress to suit budget and back support needs. Is arranging swift delivery from an interstate store to our new address. Thanks Tony! Bill

1 comment
Snooze
SnoozeSnooze

Dear Bill, we are glad to hear your needs were so well catered to by Tony at Mile End. We will pass this onto the team. We hope you enjoy sleeping on your new mattress when it arrives. Regards, Snooze.

Helen

HelenMetropolitan Adelaide, SA

Georgina was very helpful and made it easy to purchase and deliver

published

We found a similar product at Snooze and got the service and price we were seeking
The delivery came on time
Only negative was we unpacked amd had loads of cardboard and boxes to dispose of

1 comment
Snooze
SnoozeSnooze
James C

James CMetropolitan Adelaide, SA

Exceeding Customer Service!

published

After visiting other bedding stores we received superior customer service from "Laine" that stood out from the pack. She made us feel comfortable to make our 1st shopping experience hassle free. My daughter loves her bed! We will be back!

1 comment
Snooze
SnoozeSnooze

Great service delivery & installation easy

published

Great service salesman not pushy easy transaction delivery & installation men did wonderful job thank you definitely will use next time!

Shop LocationSA, Marion
1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave us a review of your experience, Wendy. We're thrilled to hear that you enjoyed your experience in-store and were satisfied with the delivery as well. Regards, Snooze

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