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Reviews

4.0

1,564 reviews
5
(804)
4
(400)
3
(83)
2
(32)
1
(245)
  • Value for Money
    4.2 (658)
  • Transparency
    3.8 (462)
  • Customer Service
    3.9 (563)
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MikeyD

MikeyDPerth, WA

  • 2 reviews

Honest Dealings

published

Extremely easy to set up. I also followed up with a phone call to discuss some items of coverage and extremely honest and friendly advice.
I like the fact that Tick Insurance ensure you are aware of the cooling off period, again adding to their honesty.



sharyn

sharynMetropolitan Adelaide, SA

So easy to set up and claim

published

The policy was excellent value, much cheaper than other companies. I was a little apprehensive because is was quite a lot cheaper. Unfortunately we had to cancel our holiday due to ill health. Claiming was easy, it took approx. 2-3 weeks to get refunded. They kept in contact throughout. I have never used Tick insurance previously, but I will be from now on.

Second time with Tick for us

published

Very easy menu to navigate. We are extremely happy and confident with our travel insurance. Wouldn't hesitate to recommend Tick to family and friends and will defend use them for future trips.



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George

George

  • 4 reviews

Peace of mind

published

Have uses tick for the last two overseas trips. Easy to set up and appears to be good value for money. Will only know if I have to make a claim

Always use Tick travel for my cruise holiday.

published

The policy is very good value and gives me all that I need.
Have never had to make a claim.
Did find it very easy to set up .
online. Have used Tick travel several times and they have always had the best value for money.

Jenrin

JenrinSydney, NSW

  • 2 reviews

Offers what I want

published

The insurance was good value and it was easy to apply. The product disclosure statement was easy to read.I have not travelled yet and have not made a claim. I also hope not to make one.

magbusser

magbusserNorth Queensland, QLD

  • 8 reviews

Claim for car excess

published

Policy was good value for money Had a lot of trouble initially in making small claim for windscreen repair to hire vehicle. Nearly gave up as contacting Tick wasn't easy Lots of paperwork needed but we persisted as there was NO EXCESS

lorjim9

lorjim9South East Queensland, QLD

great price have a choice

published

So easy to compare with what i want price wise a cheap cover or middle or expensive what i want covered this is our 7th time using this brand we have compared others but stick with the best

M E G

M E GSouth East Queensland, QLD

Very Impressed!

published

I have used Tick a few times but this was the first time i had to submit a claim (stolen item). As my policy was cheaper than most comparative companies i was sceptical when making a claim. However Tick processed my claim very quickly, kept me informed and within a few days of returning home, Tick had organised a replacement item. Great value and amazing service. Thank you Tick !

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Graeme

GraemeSydney Surrounds, NSW

This is a good value and very easy to use

published

Have used Tick Travel Insurance for the last few years when we have traveled overseas, it’s easy to set up, haven’t had to make a claim as yet, we have found that it’s a reasonable priced insurance

William Allison

William AllisonFar North Queensland, QLD

  • 4 reviews

Cruise

published

I liked the way previous medical condition was dealt with. Excellent value, what I wanted in coverage. Don't know how good they are if you make a claim. Excellent web site.

John Whiteside

John WhitesideHunter Region, NSW

Friendly and helpful

published

I had checked on line to establish values
And found Tick Travel very competitive when measuring inclusions
I was fully advised of all the inclusions and what was not covered
There was not trouble in setting up my cover

Ratichon

RatichonCurtin 2605, ACT

  • 4 reviews

Good cover at good rates

published

Have been using Tick for overseas travel insurance for a couple of years now and although I make comparisons before buying a policy I still find it can't be beaten for value. I especially like the motorcycle touring cover that is provided to appropriately licensed riders without a supplementary premium when you are riding overseas.

A.Kupcs

A.KupcsHeathcote. Victoria

  • 2 reviews

Always good service

published

Always use your company when I travel.Value for money compared with others.Never have had a claim.Hopfully do not have to.keepup your good work.easy policy to understand. thank u.Have a good day

Steve

Steve

  • 2 reviews

Peace of Mind

published

Travel insurance is essential. It also good to find a company that is easy to use. Coverage is clear. Easy to set up. I believe it is good value for money. Peace of mind knowing I am covered when travelling.
this is the 5th time I have used Tick.

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Janelle

JanelleSydney, NSW

First time with you and it’s a great price

published

Yes policy is great value, hopefully I won’t have to make a claim. First time with you, I haven’t traveled yet! I would recommend you guys for pricing and hopefully I’ll get future policies from you.

sharky

sharkyRichmond-Tweed, NSW

  • 2 reviews

very good value and service

published

have used tick insurance i think on three occasions and have the service excellant have refered tick to our friends and i know at least one couple have taken out insurance

Neil

NeilMetropolitan Adelaide, SA

misleading and unhelpful

published

The policy looked suitable when purchased, however 13 days in we had to cancel our premium economy flights due to our cruise from Japan being cancelled. I made contact wth the phone number provided and was met with an unhelpful aggressive person who was difficult to understand and declined to listen to my concerns that the cancellation was not our want . The policy at the time of booking made no direct reference to the Corona virus. This was not a good experience and as such we will never use this travel insurance again. Only good thing was that we could cancel the policy because it was within he 14 day cooling off period

1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Storme

StormePerth, WA

  • 2 reviews

Perfect cover. Quick&Easy to purchase. Great service!

published

This was the cheapest (full cover) policy I could find after reviewing more than a handful of providers.
We got the couple policy.
It was quick and easy to apply.
We made a medical claim on returning home. The customer service was great, our claim was dealt with professionally and promptly.
We have booked our next trips insurance through Tick already.

Emma

EmmaSydney, NSW

Just the perfect travel insurance

published

Extremely easy. User friendly.
Claims case officers are very cooperative. Very accommodating. Fully understands plight of claimants.
I’ve used tick 4 or five times. I just lodged a claim and all good

Page 5 of 79
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Questions & Answers

Chris W.

Chris W.asked

Tick Travel Insurance

Hi Anna (Customer Support), Our claim reference number is: 120008102. You have previously helped me to get a response from your claims team. Since then, the claims officer asked me to ‘re-send’ information and documents that had already been included in our claim and mailed as the information came to hand. I was also asked to re-send all this in one mail. I did this a day later on 29 April and asked again for confirmation of receipt. To date I have still had no response. Other than your efforts, we hear nothing back. I have now recovered over 85% of the original exposure through my own efforts. The balance of the claim is very simple to process and settle. One issue is that the claims officer indicated you may not pay out on two airfares (TAP Air Portugal and Air France) as they offered vouchers for non refundable cancellations. Your PDS requires clients to take all ‘reasonable’ steps to recover costs. In this case acceptance of a time limited voucher (April and May 2021 respectively) is not a reasonable solution as it is not legal for any Australian to travel at the time of claiming due to an ‘Indefinite Travel Ban’. We would also no longer be covered by our policy with you if we had accepted a voucher. This is a key point of principle noting the ACCC advice on refunds vs vouchers and the current legal class action on this very topic. I have asked the claims officer to reconsider these two items in our claim due to those circumstances being more than reasonable as we have no choice but to seek a claim given the voucher approach is worthless and currently illegal to use. My other two claim items have all the information required as requested. I would prefer it if you can try to resolve this with our claims officer rather than me escalating to your complaints team and, if necessary, to the relevant external agencies. As others have indicated, this is the time we need insurance providers to support us. Other than through your intervention I have had no communication since submitting our claim on 29 March, and then it was just to request documents I had already sent. Enough is enough, I have been very responsive and courteous, however I am being tested now and will take further action unless this is sorted this week. Kind regards Christopher Wall

1 answer
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Christopher, I'm very sorry about the delays you've been experiencing, and I will definitely follow up on your case. I have just escalated your case, and forwarded your comments above to clarify your position to our team, and I have made it very clear that you require an update ASAP. If you do not hear back by Friday, please reach out to me so I can further escalate your case. Thanks, Anna

billshep

billshepasked

Tick Travel Insurance

As I am unable to travel can I get a refund if my policy costs. Policy purchased in November 2022 for travel from 15 June to 1 August 2020

2 answers
graham
graham

You probably won't get a credit or refund off Tick travel insurance. Just remember next time you book travel insurance check ACCC website. They will inform you of better insurance companies that are giving refunds. Stay away from Tick and insureandgo

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Bill, I have just followed up on your question via private message. Thanks, Anna

Philip Baram

Philip Baramasked

Standard

Re: Policy Number MS/TK/305143/24935700
Paid for this policy on 4 March 2021: am I ever going to get a refund on this cancelled policy?

6 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to [email protected]. This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Philip Baram
Philip Baram

Thank you Anna J for your three nonsensical replies. Not only was my cancellation within the prescribed period I was referring to the reply from [Name Removed] of Tick on 27 March 2020 that stated that my 'request # 327938 has been solved' and that my refund would be deposited into the account from which I had paid Tick.
Is Tick going to rip-off two aged pensioners forced to cancel their proposed trip because of the Government's clamp-down on aged people's travel as a result of the Covid-19 pandemic?

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I can only see messages you post here on Product Review, and I don't have access to any information you have provided to anyone else through other channels. Now you have given me context on your case, I can follow up for you. Thanks, Anna

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