From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
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- VIC, Melbourne
- Verified customer
Amazing stuff
Burbank Homes has been proactive in making sure we understand our pre-build commitments. Our home coordinator, Amy Lee, has been responsive with all enquiries we've had and been keeping us up to date of any progress in our home building plans. Great communication so far and looking forward to when the build gets completed
1 comment
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VijaySouth-Eastern Region, NSW
- NSW / ACT
- Verified customer
Great Job Team
It’s been a long journey for me but I would thank Tim from sales team Googong for providing us designs what we need and make it happen and Gemma from parramatta office for getting all paper works and DA approval done and both of you have fallowed up everything I have requested you guys,Thanks a lot for your assistance in this process until now. My place is about to start construction and I am counting on my Superviser Damian, Hope this goes smooth as well and I would love to share the pics from my house once completed.Please keep up the great work you guys are doing and you will see lots of people coming your way with their new home dreams.
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Ronda and PhilSouth East Queensland, QLD
- QLD
- Verified customer
professional and easy to work with
We have had a trouble free build with Burbank from start to finish! a few minor things popped up along the way as they do in any build, but they were dealt with straight away by our building supervisor Dave, who went above and beyond his job to see that everything was done correctly and professionally. From the appointment at Edge studios picking colours, materials etc to the actual build itself we were kept informed all the way through each stage with photo's and texts and emails. Building a home can be a stressful time but not with the Burban...Read more
k team, they were all friendly and helpful and we would certainly recommend them for their workmanship. A big thank you to Nicky, Dave, Jodi, Tim and all those who took part in our build. Dave may you catch many fish!! Regards Phil and RondaSimilar opinion? Write a review on ieatwords.com.au!
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Janet MGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
great house selections
thank you for helping get to my preferred items on my budget, thank your for the patience. i appreciate the consultants. they help me with my few questions. very informative session. thank you for explaining properly. budget is so important so i like they help me achieve this. they help me made some adjustments to suit.
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Sam SidGreater Melbourne (Inner), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Great to worst
It was a stressful build and now from Warranties its getting even worse. Our 3 months inspection is over about 6 months ago and Burbank is still looking at resolving some of the open items with blatant disregard to others. We feel cheated with some items that were observed prior to the settlement and our supervisor committing these were fixed only to find out that they were just patched up for the purposes of us signing the house over!!!
1. There was a hole in one of our walls due to a ladder being pulled from upstairs to downstairs. The site ...Read more
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BecSouth East Queensland, QLD
- QLD
- Verified customer
So far so good
Ash has been nothing but helpful throughout the early stages of this building process. Ash made sure we were satisfied and happy with the choice of our house and the layout suited to our needs. He was very helpful and easy to contact. Myself and my partner were listened to and Ash delivered.
1 comment
Burbank H.Burbank
Hi Bec,
Thank you for your honest feedback! We hope you enjoy your the rest of your Burbank journey.... Read more
Thanks, - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
KeenaCraigieburn
- VIC, Altona
- Verified customer
Do not recommend
We build our first home with Burbank. We never ever had our house inspection. They mentioned to us when they gave us key last year in November that we will receive a call for out 3 month inspection. We didn't receive any call. We waited too few days and when we contacted them they said we will get call after 6 month. We didn't get any call after 6 month as well and when we contacted them after several attempt they mentioned that it was our fault we had to contact them to get inspection done. After lot of back and forth they informed us that the...Read more
y will do our inspection after 1 year. 22 May 2022 its one year we tried to contact them many time they never get back to us. Now it’s more than 1 year but we still have some issue but no one contacted or came to do inspection. Such ridiculous customer service. We had issue before as well. After putting complain to building dispute they were agreed to provide us what they agreed to provide before we started construction. Do Not construct your house with Burbank, I am pregnant I have to get this stress to follow up with them, if you don't want stress and wants to stay happy while your constructing your house and wants to stay happy in your new house then don't go with Burbank because you will always be stressful with them from the beginning to end and after forever1 comment
Burbank H.Burbank
Hi Keena,
We are sorry to hear about your Burbank experience. ... Read more
Could you please send a email to [email protected] with either your job number or street address and we will get these issues looked into for you by management. Thanks, -The Burbank Team.Similar opinion? Write a review on ieatwords.com.au!
John InguantiCentral Highlands and Goldfields, VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Our Burbank build journey
We are at the beginning of our build with Burbank. From the start Nagma our new home consultant was very helpful with many suggestions and tips, nothing was too much trouble for Nagma and she made our decisions easy. We have just completed our colour selection and electricals and again the experience was seamless. Chantelle who helped us with materials and colour selections was helpful and friendly. Ana our electrical consultant was very bubbly and full of great suggestions. The only bit of criticism we would have is that colour and material se...Read more
lection was minimal however we were able to work with what was there to meet our requirements and preferences. Also some discontinued items were not replaced such as some stone benchtop options and the underbench oven we had our heart set on became discontinued as well. The replacement option was no to our liking so we had no other choice than to upgrade which we had not counted on. Overall we are satisfied with this part of our build journey. John & Marie1 comment
Burbank H.Burbank
Hi John,
Thank you for your feedback so far. We will be sure to pass along your lovely comments to the team who have specifically worked with you.... Read more
Thanks, -The Burbank Team.Similar opinion? Write a review on ieatwords.com.au!
- VIC
- Verified customer
Excellent customer service
We are very thankful to our sales consultant molly trapnell, her guidance from very first day is impeccable. As our block was in irregular shape and we lost money with another builder, But the day we went to see molly till now she did a great job explaining all bits and pieces which we didnt know as a first home buyer. Structural modifications as per block and as per our requirements we got everything we asked for. she did a beautiful job, me and my wife are so impressed by her skills. We are so happy with her services and will definitely recommend to all of our friends and family.
1 comment
Burbank H.Burbank
Hey Navi,
We are so pleased to read that you are enjoying your experience and that our team are providing you with great customer service.
Thanks,... Read more
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Deborah van RooyenGreater Melbourne (Metropolitan), VIC
- Burbank
- Verified customer
Excellent service
We have not started our build yet but I just wanted to take this opportunity to thank both Molly Trapnell and Savita Bijlani for the wonderful service they have given us. We had a bad experience with another company and were advised to shop around and find a better suited home builder who would understand what we required and try to assist us in buying something which would fit into our budget. Over the weekend we walked into a Burbank office where we were met by a very kind man called Frank Koufalas. We explained our situation and he happily s...Read more
uggested we go and see Molly. From the moment we walked through the door we were welcomed with friendliness and understanding. She was extremely knowledgeable and answered all our questions and made us feel extremely comfortable. She showed us all the house plans which would in fact fit into our budget as well as fit our land perfectly. From that moment on we were feeling extremely positive and knew that we would be using Burbank to build our dream home. Savita was on sight as the finance person and was able to give us all the relevant information we needed from how much deposit we needed, to how much we still needed to save. Being a daunting time, they both made it all look possible. Our land is settling in November this year and we can't wait to see our house plans transform into our dream home. I highly recommend both of these lovely ladies as well as Frank to anyone wanting to buy a home. Deborah & Adriaan van RooyenSimilar opinion? Write a review on ieatwords.com.au!
RamkiGreater Melbourne (Outer), VIC
- VIC, Altona
- Verified customer
Inadequate and inappropriate Refrigerated Cooling system
Hi,
I would like to present a fair and studied view of our journey with Burbank Builders, taking you through the journey and explain the most important impact we have had with the Refrigerated cooling system:
The initial sales pitch for and the experience with Edge were are all fine. Our concerns and issues started after the construction work started.
1. The construction date was delayed for more that 6 weeks due to their internal issues and for which we were not given any satisfactory explanations.
2. Inefficient Building supervisor who would ...Read more
3 comments
Burbank H.Burbank
Hi There,
Thank you for your review with honest detailed feedback. We are disappointed to hear about the experience you've had with your build, however, we appreciate your valuable feedback and will ... Read more
take it as an opportunity to improve as a business.Our address is 133Artesian avenue Wantirna south Vic 3152.
Burbank H.Burbank
Hi Ramki,
This is being looked into by management for you. ... Read more
Thanks, - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
KaniaGreater Melbourne (Outer), VIC
- Burbank
- Verified customer
Satisfying Service
My husband and I were very happy for Burbank service. Our first meeting was with Olga Stone from National Pacific Finance. We had no idea where to start to apply home loan but she assisted us patiently. She is incredible lady who has passion of helping people. She worked so hard to find the way for us to get the loan. She gave us advice about what to do step by step. We are grateful for her continued guidance and assistance with finance.
Then, she introduced us to Glenda Rumble (now consultant at Newgate), She is nice and patient lady who exp...Read more
lained us very clear & thoroughly about the home products that we can choose & afford. She gave us some great recommendations on what we need for our 1st home. We had small request on how we want to "customise" the house and Glenda was very helpful. Thank you Glenda! We also had good communication with the builder when construction started. They fixed some section that we not satistfy. Overall, we are very happy & satisfied with our 1st house that Burbank built.Similar opinion? Write a review on ieatwords.com.au!
SathishGreater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Edge experience & colour selection
I had my colour and electrical selection appointment in edge studio and it was one of the best experience. Interior designer(Cacie) and electrical consultant(Ana) helped us a lot to choose the excellent colour and designs for my home!! I’m extremely happy with the way it is progressing and one more thing I wanted to call out is, in Burbank we had luxury to go and spend as much as time we want in edge studio on weekends browsing session!! Thanks Burbank for the wonderful work!!
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LSRGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Amazing Customer Service.
We are yet to start building our family home but have completed our sales and colour appointment process and so far everyone we have encountered has been wonderful.
Our sales consultant, Molly Trapnell, was simply outstanding and her guidance and honesty was very much appreciated as we had to make some structural changes due to our irregular sized blocks. We can’t wait for our build to start and look forward to telling everyone of our experience with Burbank. We highly recommend!!
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Lisa
- 2 reviews
- NSW / ACT
- Verified customer
Edge Studio Experience
Had a great experience at the Edge Studio. Staff were very helpful and supportive of budget restrictions and our personal tastes. Highly recommend taking it upon yourself to research first and have ideas with photos and designs from display homes or internet searches so it makes the day go smoothly.
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Mike L.Greater Melbourne (Outer), VIC
- 2 reviews
- VIC, Altona
- Verified customer
Wonderful service
I am very pleased with the end result of my house and importantly with the people I worked with in Burbank .
It was my first build but Tim Mcgrath, Samantha Gorlin and Danielle Riosa made the whole process easy. Sam walked me through the steps and kept me aligned with details. Tim kept me abreast with the progress and articulated every milestone of the build. Danielle was very professional and guided me up to handover.
Honest, professional and just really great people
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Temidara S.Greater Melbourne (Metropolitan), VIC
- VIC, Dandenong
- Verified customer
Excellent service
As first time home buyers, you can imagine the number of questions we had. Sean our consultant was able to answer our questions and provide necessary advise. He was always available, flexible and very helpful. Looking forward to starting our build. We are very satisfied with the way things were handled!
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Tammie R.Greater Melbourne (Outer), VIC
- VIC
- Verified customer
Can't wait to build
When reading the reviews on Molly we had to see for ourselves . When we first met Molly she was nothing less than professional at her job and made us feel very welcome the reviews spoke for themselves.Molly made sure that every thing we discussed with the houses that we are building was what we were getting and there were no hidden costs . We also had our son which was also building a house come to molly and also was very happy. Compared with other builders burbank won hands down with pricing.Molly is very good at her job and met all of our expectations we wish her nothing but the best and would highly recommend her to anybody building a house. Thanks again Molly the Robinson FAMILY
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Dasitha KMelbourne
- 3 reviews
- VIC, Melbourne
- Verified customer
Honest and tended to our capabilities.
We visited the Burbank homes in Cloverton Display Centre. Loosing hope on any possibilities of building a house given our relatively tight budget. However, after stepping in and asking a few questions it was apparent that Burbank was approachable. Peter Panagiotidis was very helpful to us as well. Understanding the situation, and tending to our needs in recommending the necessary upgrades for the house we chose. He has tried his best to give us all he can. Honest communication between Peter and us so far has lead to a very pleasant and easy road to building our desired home.
Me and the rest of my family are very satisfied and are looking forward to working with Peter and Burbank in the future!
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Brendan happy home ownerSouthwest, VIC
- VIC
- Verified customer
Perfect family home
Michael Wesley did an awesome job managing our build and would say if you are fortunate enough to have him as your supervisor you should know you are in good hands. Majority of issues were picked up by Michael and even the one or two that we spotted he was onto them straight away
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Questions & Answers
Evan L.asked
Can’t seem to find legit reviews they seem fake. I want to build with Burbank in Kalkallo has anyone had a good experience or bad experience with them. Let me know thanks.
2 answers
They are pretty good but after handover I have seen not much support when you need it.like I have few issues after handover but seems no body cares.there inspectors won’t approve your minor issues by giving some points which we don’t even know about.
They will just make some reason by saying you’re contract doesn’t say this or that..
Very hard to deal,me personally I was thinking to build my investment property with burbank after building my first home with them,but the way they are going after handover I now feel that I should be looking for another builder.
Burbank H.Burbank
Hi Evan,
If you could like to send us an email to [email protected] along with your best contact details i can have a sales consultant have a chat with you today about a potential build in Kalkallo.
-The Burbank Team
Jay Casked
Hi
Re: Job 13923 in Point Cook.
Our house took 18 months to compete with 4 site supervisors and issue after issue after issue.
There are pending defects that need to be rectified as per PCI during handover and the site supervisor is not showing much interest. I asked the leftover hard rubbish to be removed which was simply dumped on the opposite vacant block so I had to have it removed at my own expense because the don’t want neighbours to think that we are illegally dumping rubbish.
Could you please assist us in rectifying pending defects so it does not affect our review to be left soon on this website? Thanks
8 answers
Burbank H.Burbank
Hi Jay,
We are sorry to hear about your Burbank experience.
Can you please send us an email to [email protected] along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.
-The Burbank Team.
Thanks for the prompt reply. The defects are not part of the maintenance but they are items the PCI and during handover they are also noted on the PCI sheet and the site supervisor was suppose to fix them. Warranty team will knock it back and will advise me to follow up with the site supervisor. This is our second house with Burbank and I am aware of the processes. Could you please follow up with the constructions manager? We are really frustrated coz we are just stuffed around by Burbank and there is no one who is helping us. We waited 18 months for the house and we are still chasing Burbank to fix the defects, it is disappointing.
Burbank H.Burbank
Hi Jay,
Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to [email protected] along with the defects list and we will pass it onto them for you.
-The Burbank Team.
lalalaasked
Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks
4 answers
Burbank H.Burbank
Hi There,
Where is it that you are looking to buy?
-The Burbank Team
Diggers rest
Burbank H.Burbank
Hi There,
If you could please send an email to [email protected] with your best contact details, I will get one of our sales consultants in diggers rest to answer any questions that you have.
-The Burbank Team
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Burbank H.Burbank
Hi Erika,
We are glad to hear of your Burbank experience so far, we will be sure to pass along your lovely comments to the team. Happy Building! ... Read more
-The Burbank Team.