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Reviews

3.8

1,249 reviews
5
(734)
4
(148)
3
(48)
2
(45)
1
(274)
  • Build Stage
    • Pre-Construction (241)
    • Post-Construction (224)
    • Mid-Construction (57)
  • Customer Service
    4.2 (408)
  • Site Admin
    4.0 (233)
  • Timeliness
    3.9 (270)
  • Structural Integrity
    4.0 (182)
  • Plumbing & Waterproofing
    4.0 (173)
  • Electrical & Lighting
    4.1 (182)
  • Flooring
    4.0 (166)
  • Transparency
    4.1 (324)
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Amazing stuff

published

Burbank Homes has been proactive in making sure we understand our pre-build commitments. Our home coordinator, Amy Lee, has been responsive with all enquiries we've had and been keeping us up to date of any progress in our home building plans. Great communication so far and looking forward to when the build gets completed

1 comment
Burbank
Burbank H.Burbank
Vijay

VijaySouth-Eastern Region, NSW

Great Job Team

published

It’s been a long journey for me but I would thank Tim from sales team Googong for providing us designs what we need and make it happen and Gemma from parramatta office for getting all paper works and DA approval done and both of you have fallowed up everything I have requested you guys,Thanks a lot for your assistance in this process until now. My place is about to start construction and I am counting on my Superviser Damian, Hope this goes smooth as well and I would love to share the pics from my house once completed.Please keep up the great work you guys are doing and you will see lots of people coming your way with their new home dreams.

Ronda and Phil

Ronda and PhilSouth East Queensland, QLD

  • QLD
  • Verified customer

professional and easy to work with

published
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Janet M

Janet MGreater Melbourne (Metropolitan), VIC

great house selections

published

thank you for helping get to my preferred items on my budget, thank your for the patience. i appreciate the consultants. they help me with my few questions. very informative session. thank you for explaining properly. budget is so important so i like they help me achieve this. they help me made some adjustments to suit.

Sam Sid

Sam SidGreater Melbourne (Inner), VIC

  • 2 reviews

Great to worst

published
Bec

BecSouth East Queensland, QLD

  • QLD
  • Verified customer

So far so good

published

Ash has been nothing but helpful throughout the early stages of this building process. Ash made sure we were satisfied and happy with the choice of our house and the layout suited to our needs. He was very helpful and easy to contact. Myself and my partner were listened to and Ash delivered.

1 comment
Burbank
Burbank H.Burbank
Keena

KeenaCraigieburn

Do not recommend

published
1 comment
Burbank
Burbank H.Burbank
John Inguanti

John InguantiCentral Highlands and Goldfields, VIC

  • 2 reviews

Our Burbank build journey

published
1 comment
Burbank
Burbank H.Burbank
  • VIC
  • Verified customer

Excellent customer service

published

We are very thankful to our sales consultant molly trapnell, her guidance from very first day is impeccable. As our block was in irregular shape and we lost money with another builder, But the day we went to see molly till now she did a great job explaining all bits and pieces which we didnt know as a first home buyer. Structural modifications as per block and as per our requirements we got everything we asked for. she did a beautiful job, me and my wife are so impressed by her skills. We are so happy with her services and will definitely recommend to all of our friends and family.

1 comment
Burbank
Burbank H.Burbank
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Deborah van Rooyen

Deborah van RooyenGreater Melbourne (Metropolitan), VIC

Excellent service

published
Ramki

RamkiGreater Melbourne (Outer), VIC

Inadequate and inappropriate Refrigerated Cooling system

published
3 comments
Burbank
Burbank H.Burbank
Ramki
Ramki

Our address is 133Artesian avenue Wantirna south Vic 3152.

Burbank
Burbank H.Burbank
Kania

KaniaGreater Melbourne (Outer), VIC

Satisfying Service

published
Sathish

SathishGreater Melbourne (Inner), VIC

Edge experience & colour selection

published

I had my colour and electrical selection appointment in edge studio and it was one of the best experience. Interior designer(Cacie) and electrical consultant(Ana) helped us a lot to choose the excellent colour and designs for my home!! I’m extremely happy with the way it is progressing and one more thing I wanted to call out is, in Burbank we had luxury to go and spend as much as time we want in edge studio on weekends browsing session!! Thanks Burbank for the wonderful work!!

LSR

LSRGreater Melbourne (Outer), VIC

Amazing Customer Service.

published

We are yet to start building our family home but have completed our sales and colour appointment process and so far everyone we have encountered has been wonderful.
Our sales consultant, Molly Trapnell, was simply outstanding and her guidance and honesty was very much appreciated as we had to make some structural changes due to our irregular sized blocks. We can’t wait for our build to start and look forward to telling everyone of our experience with Burbank. We highly recommend!!

Lisa

Lisa

  • 2 reviews

Edge Studio Experience

published

Had a great experience at the Edge Studio. Staff were very helpful and supportive of budget restrictions and our personal tastes. Highly recommend taking it upon yourself to research first and have ideas with photos and designs from display homes or internet searches so it makes the day go smoothly.

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Mike L.

Mike L.Greater Melbourne (Outer), VIC

  • 2 reviews

Wonderful service

published

I am very pleased with the end result of my house and importantly with the people I worked with in Burbank .
It was my first build but Tim Mcgrath, Samantha Gorlin and Danielle Riosa made the whole process easy. Sam walked me through the steps and kept me aligned with details. Tim kept me abreast with the progress and articulated every milestone of the build. Danielle was very professional and guided me up to handover.
Honest, professional and just really great people

Temidara S.

Temidara S.Greater Melbourne (Metropolitan), VIC

Excellent service

published

As first time home buyers, you can imagine the number of questions we had. Sean our consultant was able to answer our questions and provide necessary advise. He was always available, flexible and very helpful. Looking forward to starting our build. We are very satisfied with the way things were handled!

Tammie R.

Tammie R.Greater Melbourne (Outer), VIC

  • VIC
  • Verified customer

Can't wait to build

published

When reading the reviews on Molly we had to see for ourselves . When we first met Molly she was nothing less than professional at her job and made us feel very welcome the reviews spoke for themselves.Molly made sure that every thing we discussed with the houses that we are building was what we were getting and there were no hidden costs . We also had our son which was also building a house come to molly and also was very happy. Compared with other builders burbank won hands down with pricing.Molly is very good at her job and met all of our expectations we wish her nothing but the best and would highly recommend her to anybody building a house. Thanks again Molly the Robinson FAMILY

Dasitha K

Dasitha KMelbourne

  • 3 reviews

Honest and tended to our capabilities.

published

We visited the Burbank homes in Cloverton Display Centre. Loosing hope on any possibilities of building a house given our relatively tight budget. However, after stepping in and asking a few questions it was apparent that Burbank was approachable. Peter Panagiotidis was very helpful to us as well. Understanding the situation, and tending to our needs in recommending the necessary upgrades for the house we chose. He has tried his best to give us all he can. Honest communication between Peter and us so far has lead to a very pleasant and easy road to building our desired home.
Me and the rest of my family are very satisfied and are looking forward to working with Peter and Burbank in the future!

  • VIC
  • Verified customer

Perfect family home

published

Michael Wesley did an awesome job managing our build and would say if you are fortunate enough to have him as your supervisor you should know you are in good hands. Majority of issues were picked up by Michael and even the one or two that we spotted he was onto them straight away

Page 5 of 63
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Questions & Answers

Evan L.

Evan L.asked

VIC

Can’t seem to find legit reviews they seem fake. I want to build with Burbank in Kalkallo has anyone had a good experience or bad experience with them. Let me know thanks.

2 answers
Essa
Essa

They are pretty good but after handover I have seen not much support when you need it.like I have few issues after handover but seems no body cares.there inspectors won’t approve your minor issues by giving some points which we don’t even know about.
They will just make some reason by saying you’re contract doesn’t say this or that..
Very hard to deal,me personally I was thinking to build my investment property with burbank after building my first home with them,but the way they are going after handover I now feel that I should be looking for another builder.

Burbank
Burbank H.Burbank

Hi Evan,
If you could like to send us an email to [email protected] along with your best contact details i can have a sales consultant have a chat with you today about a potential build in Kalkallo.

-The Burbank Team

Jay C

Jay Casked

VIC

Hi
Re: Job 13923 in Point Cook.
Our house took 18 months to compete with 4 site supervisors and issue after issue after issue.
There are pending defects that need to be rectified as per PCI during handover and the site supervisor is not showing much interest. I asked the leftover hard rubbish to be removed which was simply dumped on the opposite vacant block so I had to have it removed at my own expense because the don’t want neighbours to think that we are illegally dumping rubbish.
Could you please assist us in rectifying pending defects so it does not affect our review to be left soon on this website? Thanks

8 answers
Burbank
Burbank H.Burbank

Hi Jay,

We are sorry to hear about your Burbank experience.
Can you please send us an email to [email protected] along with your job number and the list of defects in your home, this will then be passed onto the Warranty Team for them to look into for you.

-The Burbank Team.

Jay C
Jay C

Thanks for the prompt reply. The defects are not part of the maintenance but they are items the PCI and during handover they are also noted on the PCI sheet and the site supervisor was suppose to fix them. Warranty team will knock it back and will advise me to follow up with the site supervisor. This is our second house with Burbank and I am aware of the processes. Could you please follow up with the constructions manager? We are really frustrated coz we are just stuffed around by Burbank and there is no one who is helping us. We waited 18 months for the house and we are still chasing Burbank to fix the defects, it is disappointing.

Burbank
Burbank H.Burbank

Hi Jay,

Because you have settled into your home, your first point of contact now will be the Warranty Team and not the site supervisor. Please feel free to call the head office and we will direct your call to them directly and they will look into your PCI items for you.
If you don't want to call again please send an email to [email protected] along with the defects list and we will pass it onto them for you.

-The Burbank Team.

lalala

lalalaasked

Burbank

Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks

4 answers
Burbank
Burbank H.Burbank

Hi There,
Where is it that you are looking to buy?

-The Burbank Team

lalala
lalala

Diggers rest

Burbank
Burbank H.Burbank

Hi There,

If you could please send an email to [email protected] with your best contact details, I will get one of our sales consultants in diggers rest to answer any questions that you have.

-The Burbank Team

Get an answer from our members and Burbank representatives

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